Van der Valk Hotels, Gouda

"At around 3:00 a.m., the fire alarm went off. I immediately left my room expecting a structured evacuation, but guests gathered inside the lobby instead of being directed outside to a safe assembly point. There was only one staff member present, who appeared overwhelmed. No clear instructions were given, no coordinated evacuation took place, and there was no visible leadership. After the alarm stopped, guests began returning to their rooms without any official announcement confirming that the building had been checked and declared safe. When I asked whether the situation had been verified, I was told it still needed to be checked. I also observed the elevator being used to access the affected floor during what could have been a fire-related incident. Only after my written complaint was I informed that it had been a false alarm caused by a technical malfunction. I was also told that the designated outdoor assembly point was inaccessible due to construction work. According to the hotel, the fire brigade had been contacted but decided not to attend as it was believed to be a system malfunction. None of this was clearly communicated during the incident. I did not feel safe and was unable to sleep afterwards. No refund was offered."

"Geräumiges Zimmer. Gut ausgestattet und sauber. Kein Fluglärm zu hören. "

"Es passte. War relativ sauber. Das Frühstück war Mist. Ganz ehrlich. Das Geld nicht wert. Das schlechteste was ich je im Hotel gegessen habe. "

"Alles war sehr gut und wir haben sogar ein Upgrade bekommen"

"Alles Bestens. Mit dem Parken und dem rauslassen muss man noch üben"

"Great Service, Rooms, Restaurant in Lobby. Everything perfect for short Stay. Thanks"

"Super nice staff - very convenient - great indoor walkway straight to the airport"

"Hotel in sehr guter Lage. In ca. 30 Minuten ist man zu Fuß an der Erasmusbrücke. Die Größe des Zimmers war für den Aufenthalt ausreichend (5 Nächte). Zimmerservice gab es keinen. Das Zimmer war bei Ankunft gereinigt, die Sauberkeit ließ jedoch an einigen Stellen zu wünschen übrig. Das Frühstück können wir nicht empfehlen. Geringe Auswahl und ein überfüllter "Essensgang" konnten uns nicht überzeugen. Das Personal im Essensbereich und an der Rezeption war freundlich. "

"Das hotel befindet sich gefühlt noch im Umbau eines handwerklichen Leihen. Aber zum schlafen ok."