Querida Sharon,Gracias por tomarse el tiempo para contarnos sobre su estadía en RED ROOF INN WILDWOOD FL - THE VILLAGES. Lamento que su experiencia no haya cumplido con sus expectativas, por lo que obtuvo una puntuación de 1/5. Es realmente lamentable la situación que describió con respecto al pésimo servicio que recibió, el aire acondicionado que no funciona, el olor apestoso y las demás inquietudes que destacó. Lamentamos mucho tu experiencia. He comunicado sus comentarios a la alta dirección en un esfuerzo por abordar sus inquietudes.Nuestro equipo en Red Roof está comprometido a satisfacer a nuestros huéspedes, por lo que estamos muy agradecidos por sus comentarios. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Esperamos que nos brinde la oportunidad de brindarle una mejor experiencia la próxima vez que esté en el área.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Hello Joseph,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Jess,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Anthony,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ St Augustine. I'm so glad you were pleased with our awesome staff, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.In regards to the item you left, please contact the hotel directly to get some assistance. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Anthony,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Hermonyone,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. I'm so glad we were able to provide with accommodations on a short notice, resulting in your 4/5score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Linda,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Hello Gerald,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Angela,I appreciate you sharing your feedback following your stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. I was saddened to read your stay fell short of expectations due to the insects you reported, the lack of cleanliness and the other concerns you highlighted. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Maxine,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Hello Jacob,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Scott,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our friendly and helpful staff. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Gregorey,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Melissa,Thank you for taking the time to tell us about your stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the smoke smell in the room, the uncleanliness of the floor, the water not working and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Wendy,I appreciate you sharing your feedback following your stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. I was saddened to read your stay fell short of expectations due to the insects you reported and the lack of cleanliness. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Dar,I appreciate you sharing your feedback following your stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. I was saddened to read your stay fell short of expectations due to the insects you reported. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

Dear Jonathan,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear Tomeka,Thank you for taking the time to tell us about your stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES.I was saddened to see you highlight that your stay was hindered due to the upkeep of the hotel. This is truly regrettable. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Michael,I appreciate you sharing your feedback following your stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. I was saddened to read your stay fell short of expectations due to the insects you reported and the difficulty you had with the door locks. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

Thank you for leaving your honest feedback, Rebeca. The situation you described regarding the rusted fridge, the issue with the door lock and the dirt splashes on the wall in the first room is truly regrettable. We are very sorry for your experience. I also want to express our sincerest apologies for the AC not staying on, the smoke odor you encountered, the uncleanliness of the bathroom and the other issues you listed which hindered your stay.Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

Dear Wilston,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN WILDWOOD FL - THE VILLAGES. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our vary nice front desk staff. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

There was no issue with the room and the room was clean, guest is currently staying at the property.