Dear Mrs. Barbara, thank you for sharing your positive impression of our hotel located in the heart of High Tatras.We are delighted to hear that you were pleased with our services. We are looking forward to welcoming you back in beautiful Hotel Lomnica.With my best personal regards,Denisa MihálikováGuest Relations Manager

Dear Valued Guest We thank you for taking the time writing this review. I am very pleased to hear, you found our room to have sufficient amenities and also the fact you liked our bathroom and its amenities which are of high quality indeed, however when it comes to your room, it is such unfortunate you have not enjoyed its size, which I am really sorry to hear. This is due to the building being historic and listed, therefore we are not able to influence the size of rooms in the listed part in any way also, I understand you have booked a historic attic room, which is smaller than standard historic, modern or our suites. I also would like to apologise that you have felt lost due to the language barrier. It is true, most of our highly trained and dedicated staff speaks English as English is an international language and the most spoken language in the world, having said that we also have some members of staff, which are able to speak German. Our team is very delighted, you and your partner enjoyed food at our Restaurant Sissi, our food is always made from fresh ingredients and also, I am pleased to hear you liked the service you and your partner have received, finally I would like to inform you, that we do have porter service available at the hotel, daily from between 8am up to 8 pm, should any guest want porter service outside of these hours our dedicated members of reception team will be more than happy to assist. We very much appreciate your constructive feedback and our team is hopeful to welcome you back again soon. Kind Regards Hiro M Jason Richter Guest Relations Manager

Vielen Dank für Ihre Worte, die Zufriedenheit unserer Gäste bedeutet uns sehr viel und wir freuen uns auf Ihren nächsten Besuch.

Dear guest, it was our pleasure to welcome you at our hotel. We are happy to know you enjoyed your stay. Hopefully we can welcome you very soon.

Thank you very much for 5 of 5 points. Great to know you enjoyed your stay with us.

Dobrý deň prajem pán Matúš,ďakujeme pekne za Váš čas a zdieľanie pozitívnej spätnej väzby. Veľmi si to ceníme a budeme sa tešiť na Vašu ďalšiu návštevu Hotela Lomnica.Posielam zimný pozdrav od Prvej Dámy Tatier.Denisa Miháliková Guest relations manager

Dear guest,Thank you for expressing that your stay with us was a beautiful experience. We are looking forward to welcome you back soon in beautiful Hotel Lomnica, located in the heart of Hight Tatras.Best regards,Denisa MihálikováGuest relations manager

Dear Matt, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Milý Peter, ďakujeme Vám za spätnú väzbu a čas, ktorý ste jej venovali. Pri ďalšej rezervácii neváhajte kontaktovať naše rezervačné oddelenie, kolegyne Vám rady poradia s výberom priestrannejšej izby.

Dear Michal, thank you so much for your kind words. We are extremely pleased and are looking forward to see you again soon in Hotel Lomnica.

Milý Dušan, ďakujeme krásne za peknú recenziu. Pevne verím, že Vás uvítame v Hoteli Lomnica už čoskoro. S úctou, Hiro M Jason Richter Guest Relations Manager

Milý p. Juraj, ďakujeme za Vašu návštevu v našom Hoteli. Zároveň sme radi, že ste venovali čas zdieľaniu Vašich dojmov z pobytu u nás. Gastronómia je našou doménou a raňajky sú možnosťou, ktoré využije u nás každý hosť. Práve z toho dôvodu je súčasťou našej kuchyne aj domáca pekáreň a cukráreň, ktorá pripravuje čerstvé variácie pečiva a domácich raňajkových koláčov. Všetky zákusky, cukrovinky, ako cookies alebo pralinky sú výsledkom čerstvosti a denno-dennej práce našej cukrárne, je nám preto ľúto, že sme Vás týmto prístupom neuspokojili. Potešilo nás, že oceňujete čistotu nášho hotela, pretože všetkým našim kolegom z oddelenia housekeepingu veľmi záleží na tom, aby hotel bol vždy dobre udržiavaný a pôsobil výborným dojmom. Aktuálne pracujeme na ekologickom programe „Make a green choice“, do ktorého sa aj v prípade starostlivosti o izby budú vedieť zapojiť aj naši hostia. Minerálna voda na izbe je pri príchode súčasťou complimentary servisu a nie je účtovaná do ceny pobytu. Pri kontrole Vášho účtu môžeme potvrdiť, že táto služba Vám nebola účtovaná. Rovnako sme veľmi radi, že ste si oddýchli v našom obnovenom wellness centre Valéria. Verím, že bude príležitosť presvedčiť Vás o opätovnej návšteve nielen v hoteli, ale aj v Kaviarni Mozart. Naši kolegovia Vám pripravia našu kávu Mozart odborným spôsobom, ktorá si vyžaduje profesionálnu prípravu a technológiu, ktorú nevieme zrealizovať na izbách.

Thank you very much for the feedback.

Ďakujeme za Vaše slová, spokojnosť našich hostí pre nás veľa znamená a budeme sa tešiť na Vašu ďalšiu návštevu.

Ďakujeme za Vaše hodnotenie a veríme, že Vás budeme môcť opäť čoskoro privítať v Hoteli Lomnica. s úctou

Dear Roman. Thank you very much for such great reference. We hope to welcome you back very soon. Your Hotel Lomnica Team

Good morning. Thank you very much for the great rating from you. We are glad that you are very satisfied with your stay in our hotel. Your´s Hotel Lomnica Team

Dear bohur , Greetings from Hotel Lomnica! Thank You for showing appreciation of Hotel Lomnica and taking time out to share Your personal experience. All of us are delighted that we could do our best to ensure a comfortable stay during your visit. We are sorry to hear that you did not rest well on our beds. Perhaps you could enjoy our antistress, antialergic pillows for your better comfort, or we could simply have you try another rooms bed. With regards to the wifi signal we will inspect into this issue as we understand that the internet connection is vital not only for leisure and social communication but mostly for business visitors. At time of your stay the hotel was fully occupied which has an immidiate effect on data coverage. We will be extending the bandwith and signal in areas of the hotel where it might be limited by the structure of the hotel. We hope that we will have a chance to welcome You to Hotel Lomnica again on another occasion and please do not hesitate to contact us in advance so we could ensure your bed will be according to your requirements. Thank You once again for your stay and your feedback and we look forward to welcome you back to Hotel Lomnica.

Dobrý deň prajem. Veľmi pekne ďakujeme za pozitívnu reakciu. Sme veľmi radi, že ste boli u nás spokojný s pobytom. Najlepšie poďakovanie je kladná recenzia priamo do hostí. Váš tím Hotela Lomnica