Standardzimmer, 1 King-Bett, Nichtraucher | Schreibtisch, Verdunkelungsvorhänge, Bügeleisen/Bügelbrett

Bewertungen von Baymont by Wyndham Tallahassee

2.5 out of 5
Baymont by Wyndham Tallahassee
3210 N Monroe Street, Tallahassee, FL

Bewertungen

6,4
208 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
276 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
187 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
159 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
173 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

6,4/10

Sauberkeit

7,4/10

Personal & Service

6,0/10

Ausstattung

6,2/10

Zustand der Unterkunft

6,6/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Andrea

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft

10/10 – Hervorragend

Jana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles Bestens, gerne wieder
Aufenthalt von 1 Nacht im November 2023
Antwort von General Manager am 6. Dez. 2023
Dear Jana,Thank you for choosing Baymont Inn & Suites Tallahassee. It is wonderful to know that your visit met your expectations. We trust that you rested comfortably and that our team provided you with friendly service. Come back anytime you are back in Tallahassee in the future. We would be happy to have you as our guest again.

6/10 – Okay

Elvira

Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2019

8/10 – Gut

Daniel

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Fair price for the money . Good location close to highway and downtown Tallahassee.
Aufenthalt von 1 Nacht im Juni 2019
Antwort von General Manager am 8. Juni 2019
Dear Daniel, Thank you for stopping in with us here at Baymont Inn & Suites Tallahassee! We're happy that you loved our location and found the experience to be a great value. Our team would love to serve you again when you are back in the area!

2/10 – Ungenügend

Sonja

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Motel anstatt Hotel
Würde es definitiv nicht noch einmal buchen. Von Hotel keine Rede. Definitiv ein Motel. Von Sauberkeit keine Spur und ich lasse gerne mal 10 gerade sein. Aber Fingernägel zwischen Shampoo und Lotion. Ekelig. Staub wurde hier auch schon ewig nicht mehr geputzt. Liegt kein Dollar auf dem Bett, wird dies auch nicht gemacht. Hier nächtigen viele Arbeiter. Morgens sehr laut. Definitiv nicht noch einmal...
Aufenthalt von 3 Nächten im März 2019

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Die Einrichtung ist schon sehr „abgewohnt“. Unpraktisch ist das Bad, wo das Waschbecken nicht im Duschbereich sondern im Vorraum des Schlafzimmers ist. Der Wasserhahn in der Dusche tropfte bzw. lief sogar die ganze Zeit, die Wand hinter der Wanne sah feucht aus, als ob dahinter ein Wasserrohrbruch war. Im Winter ist es recht kühl, geheizt wird mit der Klimaanlage, womit man nicht wirklich heizen kann, es wird nur warme Luft geblasen zudem ist sie extrem laut. Das Frühstücksangebot war leider sehr dürftig und wurde auch nicht aufgefüllt und es war niemand zu sehen, um nachzufragen. Auch hier leider Plastikbesteck und Pappteller - eine Unsitte, die jedem Umweltschutzgedanken widerspricht.
Aufenthalt von 1 Nacht im Januar 2019

10/10 – Hervorragend

Zachariah

Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Antonio

Verbesserungswürdig: Zustand der Unterkunft
Up keep and update rooms
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 22. Mai 2024
Dear Antonio,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the appearance of the rooms, and we'll keep your comments in mind. If you're in the area again, please come back to see us.

2/10 – Ungenügend

ANGIE, Tallhassee

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Never going back
Aufenthalt von 4 Nächten im Mai 2024
Antwort von General Manager am 22. Mai 2024
Dear Angie,We are terribly sorry you did not receive the five-star experience we are known for. Guest feedback is invaluable to us, so if you would let us know where we failed to meet your expectations, it would help us tremendously in providing a much better stay for future guests. Thank you.

10/10 – Hervorragend

Astrid

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Great.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 21. Mai 2024
Dear Astrid,We're delighted you enjoyed your stay at Baymont Inn & Suites Tallahassee! Please come see us again soon.

6/10 – Okay

Pamela

Mit der Familie gereist
Gut: Ausstattung
Its was convenient. People were friendly.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 17. Mai 2024
Dear Pamela,It was a pleasure to host your recent stay. We're happy to hear you appreciated our convenient location and the friendly hospitality our team provided. Thank you for your comments, and we hope to have the opportunity to exceed your expectations the next time you're in the area.

10/10 – Hervorragend

Astrid

Geschäftlich gereist
Renovated very nicely. Great location. Has Waffle House next door. Very convenient. Staff is friendly. Continental breakfast is a big plus. My room was immaculately renovated. Clean and smelled clean upon entering. Great bargain. Great stay
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 16. Mai 2024
Dear Astrid,Thank you for your wonderful review! We're thrilled you appreciated our recent renovations and found our location convenient. It's also great to know that our friendly team, continental breakfast, and the cleanliness of your room enhanced your experience. It was a pleasure having you here, and we look forward to welcoming you back soon!

4/10 – Schlecht

William

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Michal

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Extra charge for early check in. Poor condition of unit doors. Extremely strong smell of disinfectant, which didn't really seem to "disinfectant" areas. Questioned who are the owners, no one seemed to know. Would never stay there again nor recommend.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 8. Mai 2024
Dear Michal,Thank you for providing your review. We are saddened to hear that the early check-in fee, the condition of the door, and the scent of the cleaning supplies affected your stay. Our maintenance and housekeeping teams will review these to provide a better guest experience. We wish you safe and happy travels.

4/10 – Schlecht

Christine

Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Ambrosia

Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

David

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The rooms and staff were great but at night it gets a little scary. I have never seen prostitution until I stayed there. Not a place to bring your children to
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 23. Apr. 2024
Dear David,Thank you for taking the time to leave a review. We're pleased you enjoyed our warm hospitality, and thank you for your feedback. We will use your comments to help improve the experience of future guests and we hope you will visit us again soon as we work hard to evolve as a destination.

10/10 – Hervorragend

Jessica

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Phyllis

Mit der Familie gereist
Gut: Personal & Service
There were roaches crawling around the night stand. And the bathroom door was broken and did not close.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 9. Apr. 2024
Dear Phyllis,Thank you for sharing your experience. We're very sorry to learn about your disappointment with our accommodations. Please know we have contacted pest services to conduct a thorough inspection of the room. Additionally, we apologize for the concern with the bathroom door and have notified the appropriate staff members so this will be addressed immediately. We appreciate you bringing these concerns to our attention, and we hope you'll give us another chance to change your perceptions down the line.

8/10 – Gut

Harvey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Bath needed maintenance. It was stuck in shower mode and had low water pressure. Morning breakfast had no decaf coffee and I had to find someone to get cremer. Small coffee cups with no lids.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 9. Apr. 2024
Dear Harvey,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! However, we regret that you were not fully satisfied with your stay. Your feedback about the bath will be shared with our maintenance department to ensure any necessary adjustments or repairs are made promptly. Additionally, your feedback about breakfast will be discussed internally for further consideration and to seize any opportunity to improve. It was a pleasure having you here, and we hope you return soon.

2/10 – Ungenügend

Sharron

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Never returned my deposit
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 9. Apr. 2024
Dear Sharron,While we thank you for being our guest, we are sorry there was a delay in getting the deposit returned. If you still have unresolved billing concerns, do not hesitate to reach out to us. Our lines are open, and we want to ensure everything is as it should be. We hope that you otherwise enjoyed your stay, and we look forward to welcoming you back again.

2/10 – Ungenügend

Jessica

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overcharged for the room
Antwort von General Manager am 5. Apr. 2024
Dear Jessica,Thank you for choosing to stay with us during your recent trip. We're disappointed to read about your experience and offer our sincere apologies for any miscommunication there was regarding your final bill. If this still hasn't been resolved, please don't hesitate to reach out anytime. We appreciate your feedback and look forward to speaking with you soon.

6/10 – Okay

Stephanie

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Had small roaches in my room
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 5. Apr. 2024
Dear Stephanie,Thank you for your review. We regret to learn of your disappointment with your experience. What you have shared does not reflect our guests' typical experience with us, and we'll be sure to share your comments with the respective teams so this matter is thoroughly investigated. Although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure our high standards of cleanliness are being met. It is our hope that you will give us another opportunity in the future to change your lasting impression.

2/10 – Ungenügend

Susan

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft

2/10 – Ungenügend

Toni, ft worth

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We were in the area for a track meet at FSU. Were not supposed to spend the night but weather pushed events back. This was one of the very few hotels available within 45 minutes of the college. we requested a non smoking room. When opening the door we were hit with the smell of old smoke and animal pee. It was one of the only hotel rooms available in the area and the only room they had left in the hotel. The bathroom was disgusting, so bad I wouldn't let my son shower. Mold, soap scum and just filth. The bathroom door didn't latch or lock. The bedspreads were dirty and stained. we used our own blankets.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 5. Apr. 2024
Dear Toni,Thank you for taking the time to provide your valuable feedback. We are disappointed that the cleanliness of your room did not meet your expectations and that there was an issue with the lock on the bathroom door. Rest assured, your concerns will be shared with the respective teams as we strive to uphold a high standard for our guests. We appreciate your comments, and we hope you consider giving us another chance to change your perceptions.

2/10 – Ungenügend

Elaine Ramos

Geschäftlich gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Smell terrible, they charme extra 50,00 for a room no smoke but hte room smell cigars, sheets dirty, hair, bath terrible, we leave we cant stay i have 2 girls we did not fell safe and its discusting.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 28. März 2024
Dear Elaine,We're disappointed to hear about your experience. It's clear we fell short of providing the comfortable and clean environment you expected. Rest assured, we'll promptly address the issues you mentioned with the cleanliness of your room. Your feedback is crucial for us, and we hope to have an opportunity to better serve you in the future.

2/10 – Ungenügend

Antonio

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Motel not a hotel needs a major upgrade.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 28. März 2024
Dear Antonio,Thank you for taking the time to share your thoughts. We value your feedback regarding our facilities and are committed to continuously improving to better meet our guests' expectations. It would be a pleasure to welcome you back and showcase the improvements we've made in the future.

2/10 – Ungenügend

Shanell

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Michael

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Earl

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I stayed here last time I came to Florida. I liked it. It is definitely worth the money.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 25. März 2024
Dear Earl,Thank you for your comments, we're delighted to hear that you had such a great stay with us! We hope that you will visit us again the next time you are in the area.

4/10 – Schlecht

Lindsey

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The room is old with chipping paint and smells musty, not clean. The lobby smells like weed. Lots of people moving around outside. Doors open, standing outside smoking, yelling, laughing loud. Phone in room doesn’t work. Does not feel safe.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 25. März 2024
Dear Lindsey,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements, especially regarding our attention to cleanliness, accommodations, and all the comfort we aim to provide our guests. We wish you well and hope you'll consider giving us another try someday.

6/10 – Okay

Keiyona

Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Zyneshia

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

6/10 – Okay

Tony

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Was ok for the price
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 11. März 2024
Dear Tony,Thank you for your review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your experience. If you have any suggestions for ways we can exceed your expectations in the future, please feel free to reach out to us offline.

6/10 – Okay

Clive

Geschäftlich gereist
Gut: Personal & Service
OK for 1 night
OK for 1 night. Went across the road for breakfast as pickings were slim in the hotel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 29. Feb. 2024
Dear Clive,Thank you for your review. We regret to learn of your disappointment with your experience. Your feedback about our breakfast offerings will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope you enjoyed your time in Tallahassee.

4/10 – Schlecht

Anna

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a motel, not a hotel. Very deceiving
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 29. Feb. 2024
Dear Anna,Thank you for sharing your feedback. We are concerned to hear that your experience did not meet your expectations. We are committed to improving and hope to have the opportunity to provide you with a better experience in the future.

6/10 – Okay

Diane

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Sylvie, Palm Beach Gardens

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Everything was how I expected it. Great choiy!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 23. Feb. 2024
Dear Sylvie,We always enjoy hearing from our guests, and we're glad you had a positive visit. Please come see us again the next time you're in the area.

4/10 – Schlecht

Sandra

Verbesserungswürdig: Sauberkeit und Personal & Service
Opon my arrival to this hotel, the woman who checked me in was very kind and thoughtful. Gave me great directions on how to get to my room and was overall so kind. When I entered the room, the tables looked like they were never washed and the bathtub was not clean. After having a billing problem the next day when I had tried to book the same room again, I was kicked out by a staff member who was very rude apon entering my hotel room. After he knocked on the door, he told me to leave because I did not pay. I had explained to him that I had paid for another room through a third party, he told me I needed to leave now; watching me gather my things and hovering over me, telling me I had to “leave now”.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 16. Feb. 2024
Dear Sandra,Thank you for taking a moment to leave a review. We sincerely regret to learn of your disappointment with your experience. This is not typical of how we deal with such situations, so rest assured we will speak with our team to ensure professional and courteous service is always provided. If you would like to discuss this matter further, we kindly ask that you reach out to us offline. We sincerely hope you will give us another chance in the future to change your perceptions and deliver a stay that reflects our true spirit of service.

8/10 – Gut

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place for the price.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 13. Feb. 2024
Dear James,Thank you for taking a moment to share your experience at Baymont Inn & Suites Tallahassee. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. It was a pleasure having you here, and we hope you will visit us again soon!

2/10 – Ungenügend

Terry

Geschäftlich gereist
Verbesserungswürdig: Ausstattung
Dirty, unkept, breakfast was a bust, bathroom was nastly, hair dryer broken.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 11. Feb. 2024
Dear Terry,We're genuinely sorry to hear about your disappointing experience. It's our goal to provide a clean, well-maintained environment and exceptional service, including a satisfying breakfast. We appreciate your feedback as it helps us identify areas for improvement. We're committed to addressing these issues to ensure a better future experience for all our guests.

6/10 – Okay

Jack

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Bathroom needs renovation, as does the wooden piece in front of closet. Bed too high.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 11. Feb. 2024
Dear Jack,Thank you for sharing your feedback with us. We sincerely apologize for accommodations that were in need of attention. Our maintenance team will address the issues you noticed. Your comments are valued and we hope for a chance to make your next stay a better one.

8/10 – Gut

Williamina

Aufenthalt von 2 Nächten im Februar 2024

2/10 – Ungenügend

Awilda

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is located in the ghetto not clean or safe. This is the second time I book a hotel that I arrive and it looks nothing like the pictures
Antwort von General Manager am 7. Feb. 2024
Dear Awilda,Thank you for taking the time to leave a review. We regret to learn that your experience fell short of expectations. Your feedback will be shared with our team to ensure our high standards of cleanliness are being met. Please know we value the safety of our guests and their property above all else, and we ensure a secure environment on our property. Take care, and we wish you safe travels.

6/10 – Okay

Sharda

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The staff was wonderful and helpful.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 28. Jan. 2024
Dear Sharda,We work hard to meet expectations and are thrilled to know our service was a standout aspect of your stay! Our team will greatly appreciate the recognition. Having you as our guest was an honor and a pleasure, and we look forward to welcoming you back.

2/10 – Ungenügend

Kearra

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
NO CLEAN TOWELS OR WASH CLOTHS IN ROOM
Aufenthalt von 2 Nächten im Januar 2024
Antwort von General Manager am 28. Jan. 2024
Dear Kearra,We're sorry to hear about the experience you described, as we always want to ensure our guests have fresh amenities. Please know that our team is always available to assist with any amenity requests during your visit. That being said, we'll discuss your comments with our housekeeping team to ensure an experience like this doesn't happen again in the future. Thank you, and we hope to see you again soon.

10/10 – Hervorragend

Ashley

Gut: Sauberkeit
The breakfast time ended too early for me, you have to get up really early unless you do already. Not all of the plugs worked for the lights but it was still decent and I didn’t feel like I had to complain in person about anything. I would still stay there
Aufenthalt von 2 Nächten im Januar 2024
Antwort von General Manager am 28. Jan. 2024
Dear Ashley,It warms our hearts to know that you had a good time with us overall. We'll keep your feedback in mind about breakfast and the in-room plugs, as we're always looking to improve. Thank you, and we hope to see you again soon.

2/10 – Ungenügend

Sean

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nasty Baymont
I walked into the room and walked out. Took my key to the desk and told them The room was not clean. Looked like someone was laying on the bed before I got there. All the furniture was out of place and there was a stain on the bed. Nasty. Couldn’t bring myself to stay so I asked for a refund they told me I needed to contact hotels .com. So I found another room on my own
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 25. Jan. 2024
Dear Sean,We are disappointed to learn that you chose not to stay with us, and we sincerely apologize for failing to meet your expectations. Providing our guests with clean, comfortable accommodations is paramount to us, so we'll be sure to use your feedback as a learning tool to help us improve. Thank you for taking a moment to share your thoughts, and we wish you all the best.

2/10 – Ungenügend

Takelia

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

4/10 – Schlecht

Maureen

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Our room smelled of pesticides and there was a roach in the bathroom. Dirt in the corners of the bathroom showed poor cleaning. Only two bath towels were provided and one had holes in it.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 19. Jan. 2024
Dear Maureen,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay and the overall cleanliness of your room. What you describe does not meet our high standards, and we will promptly address these concerns. We're committed to providing our guests with a comfortable and clean environment, and we regret that we fell short in your case. We hope to have the opportunity to restore your confidence in our hotel.