Village Hotels, South Glamorgan

"Hotel was ok, room for three people with luggage a bit on the small side. Bathroom the same. All in all though great location, easy to walk to all the restaurants and shops. Parking in the station NCP just around the corner."

"Really friendly and helpful staff! "

"very nice"

"Das Personal an der Rezeption ist völlig überfordert, sollten das Zimmer nochmals bezahlen. Mussten Expedia einschalten, dann ging es. Parken kostet 25 Pfund und das Parkhaus ist Mega eng. Zimmer zur Lobby ist praktisch eingerichtet, aber man kann kein Fenster öffnen, so dass es stinkt und Klimaanlage ging nicht. Teppich voller Flecken und Bad naja. Da sind wir von dieser Hotelkette doch was anderes gewöhnt. Frühstück ist vorhanden, wenn auch nichts besonderes. Waren etwas geschockt von der Umgebung. Das Shoppingcenter in der Nachbarschaft hat hochpreisige Geschäfte, aber drumherum lungern viele Obdachlose und es riecht überall nach Gras. Dafür ist Cardiff Castle schnell fussläufig erreichbar."

"Sehr nettes und hilfsbereites Personal. Gute Lage"

"Absolut terrible check in experience. Megan should work in a prison but not at the reception of a hotel. Super rude behavior. We were early and asked if we could already check in, which she denied and told us we should come back in an hour and then ignored us. When we came back (1:30h) or so later, we were still 13 minutes early and she asked us if we would like to fill out a membership, which we denied. Then she told us we have to come back another time in 13 minutes even though our room was already ready. Then we basically had to join the end of the line which took us another 30 minutes until it was our turn again. She never told us why we needed a membership, what it costs etc.. Terrible customer experience. The entire hotel is terribly managed. The second elevator didn’t work for the entire duration of our stay, the rooms are not very clean, sometimes you have to fill out some strange paperwork if you want to go to the gym/pool and other times no one cares. All in all it was not a very pleasant experience staying at the hotel."

"Everything ok"

"Friendly staff welcomed me. Room not available till 15:00 biut thaty was OK. Mostly disappointed by breakfast not served till 08:00 on weekends, since I had to get a train at 08:50 and don't like being rushed."

"There was only one coffee machine at breakfast which was broken. No other coffee was offered"