Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
897 von insgesamt 1603 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
897
328 von insgesamt 1603 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
328
190 von insgesamt 1603 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
190
79 von insgesamt 1603 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
79
109 von insgesamt 1603 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
109
9,0/10
Sauberkeit
8,6/10
Personal & Service
8,0/10
Ausstattung
8,6/10
Zustand der Unterkunft
8,6/10
Umweltfreundlichkeit
Bewertungen
10/10 – Hervorragend
Verifizierter Reisender
6. Okt. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Jackie B am 8. Okt. 2023
Thank you for staying with us at the Doubletree by Hilton. We are glad that you enjoyed your stay with us, we hope to see you again next time.
4/10 – Schlecht
Holger
7. Sept. 2023
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Holger
Aufenthalt von 1 Nacht im September 2023
Antwort von Jackie B am 9. Sept. 2023
Thank you for your feedback. We're glad to know you had an excellent experience here at Doubletree by Hilton and look forward to an opportunity to welcome you back!
10/10 – Hervorragend
Hyung C.
27. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hyung C.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 28. Mai 2024
Thank you for the great score. We really appreciate it and we look forward to your next visit.
10/10 – Hervorragend
Jinglin
25. Mai 2024
Jinglin
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 26. Mai 2024
Thank you Jinglin,We appreciate the great score! We are so happy you enjoyed your stay. We look forward to your next visit.
10/10 – Hervorragend
Dezaray
24. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super clean and nice very close to airport and only 20 min to downtown tourist areas! Would stay again!!
Dezaray
Antwort von GM am 24. Mai 2024
Thank YOU Dezaray! We really appreciate the great score and feedback. We are delighted to hear you enjoyed your stay and we look forward to your next visit the next time your travels bring you back to the Bay Area.
10/10 – Hervorragend
Rosanne
23. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good spot to stay near the airport. Comfortable beds
Rosanne
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 24. Mai 2024
Thank you Rosanne for the great score and feedback. We really appreciate it and we really appreciate you. Looking forward to your next visit.
8/10 – Gut
Constance
23. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Grest
Constance
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 23. Mai 2024
Thank you Constance for the good score and comments. We appreciate your business!!
10/10 – Hervorragend
Huascar
23. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
-
Huascar
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 24. Mai 2024
Thank you Huascar for the great score and feedback. We really appreciate it and we really appreciate you. We look forward to your next visit the next time your travels bring you back to the Bay Area.
10/10 – Hervorragend
Joanne
22. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to the airport and of course the cookies are a plus
Joanne
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 23. Mai 2024
Thank You Joanne for the great score and feedback! We couldn’t agree with you more our Doubletree cookies are simply the.BEST!!
8/10 – Gut
Alfred
20. Mai 2024
Gut: Sauberkeit und Zustand der Unterkunft
Good quality beds
Alfred
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 20. Mai 2024
Thank you Alfred for the good score and feedback. We really appreciate it. Thank you for choosing to stay with us on your last at and we look forward your next visit when your travels bring you back the Bay. Area.
10/10 – Hervorragend
Grahame
Mit dem Partner gereist
19. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A great place to stay for a flight out of SFO, nice to have a dinner option in house
Grahame
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 19. Mai 2024
Thank you Grahame for the kind words and great score. We really appreciate it and we really appreciate you. We look forward to your next stay.
10/10 – Hervorragend
Jim
Mit dem Partner gereist
19. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Good air hotel
Jim
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 19. Mai 2024
Thank you Jim for the kind words and great score. We are happy that you enjoyed your stay and we look forward to your next visit.
10/10 – Hervorragend
Sean
19. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sean
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 20. Mai 2024
Thank you for the score Sean. We appreciate it and we appreciate you staying at our beautiful property. We look forward to your next visit.
10/10 – Hervorragend
Marjolaine
Geschäftlich gereist, Mit dem Partner gereist
17. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean
Marjolaine
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 21. Mai 2024
Thank you Marjolaine, we appreciate the feedback and the great score. Most of all we appreciate you for choosing to stay with us.
10/10 – Hervorragend
Jiaxuan
17. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Awesome cookies! Clean room. Feels luxurious for a 3.5 star hotel.
Jiaxuan
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 20. Mai 2024
Thank you Jiaxuan for the great score. We appreciate it and we appreciate you. Looking forward to your next visit.
6/10 – Okay
Michele, Berkeley
16. Mai 2024
The staff that checked me in was rude to another guest asking a question, and she in a big hurry checking me in although there was no one else in line.
The room was very comfortable and clean except the toilet was left open seat up. No glass cups, only plastic and paper. No complimentary water. It would be a huge improvement if doors closed quietly instead of slamming shut. The bed was very comfortable and because I brought a sound machine I was able to sleep off jet lag in disturbed. I like that they offer a shuttle to/from the airport but it’s every 45 minutes and confusing which Hilton shuttle to take. Too bad property is next to power towers that ruin the location but there’s several other major hotels here too.
Michele
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 16. Mai 2024
Hello Michelle, THANK YOU for your honest feedback. It seems we fell short of your expectations and for that we are truly sorry. We will review your comments about the Check In associate and make our Front Office Manager aware of your feedback.We hope that if your travels bring you back to South San Francisco you will give us another opportunity to show you the service and guest experience we are best known for.
10/10 – Hervorragend
Juan
Mit einer Gruppe gereist
16. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Near the airport.
Juan
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 16. Mai 2024
Thank you Juan for the great score! We appreciate your business and look forward your next visit.
10/10 – Hervorragend
Thomas
Mit der Familie gereist
15. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
More than adequate for needs and purpose.
Thomas
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 15. Mai 2024
Thank You Thomas for the great score!! We appreciate it and we appreciate your business. Looking forward to seeing you again soon.
10/10 – Hervorragend
Daya rajan
15. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Daya rajan
Aufenthalt von 7 Nächten im Mai 2024
Antwort von GM am 27. Mai 2024
Thank you for taking the time to provide us feedback. We a really appreciate it and we appreciate you for staying with us.
6/10 – Okay
Georg, Tucson
Geschäftlich gereist
15. Mai 2024
Gut: Sauberkeit
Needed to wait for over 50 minutes until the shuttle arrived. Room was pretty disappointing with cheap furniture, flooring, bedsheets, everything but pleasant. This Doubletree hotel is NOT up to par and won't see me again. The other DT hotel in Burlingame is a 'diamond' compared to this one.
Georg
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 15. Mai 2024
Hello Georg and thank you for the feedback. We are truly sorry that we did not meet your expectations. We will take your feedback into consideration as we continue to work towards improving or guest experience.
6/10 – Okay
David
15. Mai 2024
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
My room smelled musty. Maybe from all the water damage on the ceilings. Also theirs no water or coffee for when you arrive.
David
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 15. Mai 2024
Hello David and thank you for the feedback. We are truly sorry that we did not meet your expectations. We will take your feedback into consideration as we continue to work towards improving or guest experience.
10/10 – Hervorragend
Lucy
13. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lucy
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 15. Mai 2024
Hi Lucy and THANK YOU for the perfect score. We really do appreciate it. Hope to see you again soon.
10/10 – Hervorragend
Abhijit
11. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nicely maintained and some of the hotel staff was very supportive
Abhijit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 12. Mai 2024
Thank you so much for the kind words and positive feedback and score. We appreciate it and we appreciate you. Looking forward to your next visit the next time your travels bring you back to the beautiful Bay Area.
4/10 – Schlecht
Steven, Syracuse
Mit der Familie gereist
9. Mai 2024
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
I'd have to say that they had problems with the facilities. The first room was quite warm and was without a functioning air conditioner. It seems that the air conditioning in the older tower doesn't function. The second room in the newer tower had functional air but was the darkest hotel room I have ever been in. One ceiling light near the door and a lamp by the bed. There should have been at least one more light if not two more.
Steven
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 9. Mai 2024
Thank you for the feedback, Steven. Sounds like the HVAC system was an issue during your stay and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.
10/10 – Hervorragend
Bertha
6. Mai 2024
Gut: Sauberkeit und Ausstattung
Food was average, very expensive quality/service
Bertha
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 7. Mai 2024
Thank you for the great score and feedback. We really do appreciate it.
2/10 – Ungenügend
Guy
6. Mai 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
They charge parking for $19. This does not show when booking through Expedia. Plus Breakfast is charged. Terrible
Guy
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 7. Mai 2024
I’m sorry to hear that we did not meet your expectations. Our parking and breakfast are j closed on the Expedia site. We will definitely contact Expedia to make sure we are properly represented in their site. Thank you for bringing us attention to this matter.
6/10 – Okay
Beth
Geschäftlich gereist, Mit dem Partner gereist
1. Mai 2024
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
El shuttle del aeropuerto sale cada 45 minutos..
Vi pasar los de otros hoteles hasta 3 veces antes que viniera el mío.
Beth
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 1. Mai 2024
Thank you for the feedback, Beth. Sounds like the shuttle service was an issue during your stay and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.
6/10 – Okay
Gabrielle
1. Mai 2024
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Dirty
Gabrielle
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 3. Mai 2024
Thank you for the great feedback and I will be sure to share your comments with our Staff!
8/10 – Gut
Michael
Mit dem Partner gereist
30. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The airplanes were really loud
Michael
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 30. Apr. 2024
Thank you for the feedback, Jason. Sometimes the flight paths can make for some noise and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.
10/10 – Hervorragend
Paul
30. Apr. 2024
Paul
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 21. Mai 2024
Thank you Paul for the great score!! We will use it to continue pushing toward improving our guest services.
10/10 – Hervorragend
Jenesis
30. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable
Jenesis
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 30. Apr. 2024
We are so glad that you enjoyed your time with us. Thank you for the positive feedback. We appreciate it. We hope to see you again soon.
2/10 – Ungenügend
sailesh
30. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sinks plugging, tub plugging.
sailesh
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 30. Apr. 2024
Thank you for the feedback, Sailesh. We pride ourselves on our guest experience and it's clear by your feedback that we fell short and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.
10/10 – Hervorragend
Destiny
30. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel! Very clean and quiet
Destiny
Aufenthalt von 4 Nächten im April 2024
Antwort von GM am 30. Apr. 2024
We are so glad that you enjoyed your time with us. Thank you for the positive feedback and kind words. We really do appreciate it. We hope to see you again soon.
10/10 – Hervorragend
Marie
28. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly staff
Marie
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 29. Apr. 2024
Thank you Marie! We couldn’t agree more. Our staff prides themselves on friendly and attentive customer service. Thank you for your feedback and we look forward to your next stay with us.
10/10 – Hervorragend
Farah
27. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Farah
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 29. Apr. 2024
Thank you for the great score and feedback. We will make the most of it and continue improving our services levels.
8/10 – Gut
Donna, West Greenwich
Mit der Familie gereist
27. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We only stayed a few hours between flights. Shuttle worked out well. Very nice hotel and convenient to airport
Donna
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 27. Apr. 2024
Thank you so much for the great score! We are delighted to hear you enjoyed your stay at our property.Doubletree Hotel Team
8/10 – Gut
Robert, Emerson
27. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice and quiet
Robert
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 28. Apr. 2024
Thank you Robert for the feedback and score. We hope to see you again soon.
10/10 – Hervorragend
Amanda, New York
27. Apr. 2024
Amanda
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 17. Mai 2024
Thank you, Amanda, for the great score!! We appreciate it and we appreciate you! Hope to see you again soon!!
6/10 – Okay
Andy
27. Apr. 2024
Verbesserungswürdig: Personal & Service
No boiler to boil hot water.
Hair dryer not functioning well.
Andy
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 27. Apr. 2024
Hello Andy, I am so sorry to read that your stay didn't meet your expectations. While it is true, our rooms do not have boilers to heat water, we do offer the coffee machine to heat water for up to 2 cups. We also have hot water available at our restaurant. If you have a thermos, we are always willing to dispense hot water from our coffee makers in the kitchen.We thank you for your feedback.
10/10 – Hervorragend
Alicia
26. Apr. 2024
Alicia
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 17. Mai 2024
Thank you, Alicia for the Great score!! We appreciate it and we appreciate you!! Hope to see you again soon!
10/10 – Hervorragend
Just
26. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was amazing and extremely helpful. Exactly what I am use to being a Hilton Reward member.
Just
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 26. Apr. 2024
Thank you for the great feedback and I will be sure to share your comments with our Staff!
8/10 – Gut
Thomas
26. Apr. 2024
Thomas
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 16. Mai 2024
Thank you, Thomas, for the Great Score! We will use it to continue improving upon our Guest Services. WE appreciate the feedback and the score and we look forward to you next visit.
10/10 – Hervorragend
Jersey
26. Apr. 2024
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
soso
Jersey
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 27. Apr. 2024
Thank you for your feedback and score. We appreciate your business.
10/10 – Hervorragend
Britani, Perry
25. Apr. 2024
Britani
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 15. Mai 2024
Thank you, Britani, for the PERFECT SCORE!! We appreciate it and we appreciate you.
10/10 – Hervorragend
Jazmyne
Mit dem Partner gereist
24. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was great
Jazmyne
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 25. Apr. 2024
THANK YOU for the great score and feedback. We will use it to continue delivering great service to all of our valued guests. We appreciate you taking the time for letting us know how we did. Look forward to seeing you again.
4/10 – Schlecht
della
24. Apr. 2024
I was charged for this too but I did not stay .
I asked to cancel five days before our stay.
Due to an illness we had to cancel our extended vacation.
We did have to rebook a hotel in San Francisco to return home for an earlier date.
We choose not to rebook there because of the no cancellation clause.
They did get our money but I will not recommend this hotel to anyone .
della
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 25. Apr. 2024
We are very sorry to hear about your need to cancel. Please work with Expedia. The point of purchase for the room stay was made through Expedia. We cannot change the agreement between you and Expedia at the property level. I really hope this helps.
8/10 – Gut
Kimberly A
Mit der Familie gereist
24. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We booked king room for our son and his bride and they got out in room with 2 queens??? Not.happy about that.
Kimberly A
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 24. Apr. 2024
Hi Kimberly,Thank you so much for the feedback. We are so very sorry about your son and bride's experience. We pride ourselves on great service, and taking care of details, and it appears we fell short and for that I am deeply sorry. I will share your feedback and experience with my leadership team next week to make sure this doesn't happen again. I want to personally thank you for your feedback. Your feedback helps us get better, which at the end of the day is part of our goal of continuous improvement.
10/10 – Hervorragend
Si
23. Apr. 2024
Si
Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 14. Mai 2024
Thank you so much for the kind words and positive feedback and score. We appreciate it and we appreciate you. Looking forward to your next visit the next time your travels bring you back to the beautiful Bay Area.
10/10 – Hervorragend
Daniela
23. Apr. 2024
Daniela
Aufenthalt von 5 Nächten im April 2024
Antwort von GM am 14. Mai 2024
Thank you so much for the kind words and positive feedback and score. We appreciate it and we appreciate you. Looking forward to your next visit the next time your travels bring you back to the beautiful Bay Area.
10/10 – Hervorragend
Sayaka
23. Apr. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
シャトルバスも頻繁に運行し、スタッフの対応もとても良かったです。
ベットもとても綺麗でした
Sayaka
Aufenthalt von 1 Nacht im April 2024
Antwort von GM am 23. Apr. 2024
THANK YOU for the great score! We really do appreciate it. Hoping when your travels bring you back to South San Francisco that you will stay with us again.