Innenpool, Liegestühle
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Bewertungen von Mercure Manchester Norton Grange Hotel & Spa

4 out of 5
Mercure Manchester Norton Grange Hotel & Spa
Manchester Road, Castleton, Rochdale, England

Bewertungen

7,8

Gut

217 von insgesamt 639 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
225 von insgesamt 639 Gästebewertungen haben eine Bewertung von 8 - Gut" "
115 von insgesamt 639 Gästebewertungen haben eine Bewertung von 6 - Okay" "
51 von insgesamt 639 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
31 von insgesamt 639 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,2/10

Personal & Service

8,2/10

Ausstattung

7,6/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Fabien

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Rama am 14. Feb. 2024
Hi FabienGood MorningThank you for taking time to share your score further to your recent stay her with us. We look forward to welcome you back in near future. Best RegardsRama

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Zustand der Unterkunft
In die Jahre gekommenes Luxushotel mit Pool
Empfang: Klasse! Superfreundlich, verbindliche Begrüßung. Die Zimmer waren okay, erstaunlich und unerklärbar war die Ablehnung und Kälte, mit der uns die Zimmermädchen begegnet sind. Schlimmer war die Situation nur am Pool: Kinder durften nur von 15.00 bis 17.30 (!!!) dort sein, nach Diskussion mit dem Personal durften unsere bis 18.00 Uhr in den heiligen (und ziemlich angemoderten) Pool. Dort waren bereits griesgrämige Senioren, die genervt ihre Reha-Bahnen zogen. Vorsicht beim Restaurant, wir haben 45 Minuten auf unser Essen warten müssen.

8/10 – Gut

Ka, Trier

Gut: Sauberkeit und Komfort des Zimmers
Dieses Hotel bietet ehemaligen Luxus zum Standarthotelpreis. Ein sehr schönes großes Zimmer mit Dusche und Badewanne und guten Betten. Leider konnten wir nicht im Hotel zu Abend essen, da das Restaurant ausgebucht war und in der Bar wurden nur Snacks gereicht. Wir hatten eine Art Antipasti-Teller, der schön hergerichtet war. Die Bar war sehr gemütlich, EIn weiterer Nachteil war, dass ich extra bei Hotels.com angerufen habe, um nachzufragen, ob für den Wellnessbereich eine Gebühr entrichten ist und unter welchen Konditionen er benutzbar ist, da ich entsprechende Bemerkungen in den Bewertungen gelesen hatte. Die Mitarbeiterin informierte sich und erzählte mir dann, der Wellnessbereich sei für meinen Aufenthalt kostenlos und nutzbar. leider war dem nicht so. Denn um 19:00 Uhr schloss der Wellnessbereich. Mir wurde eine Nutzung ab 7 Uhr morgens angeboten, doch konnte ich nur den Pool benutzen, da die Sauna um 8:30 Uhr noch nicht heiß war. Schade, ansonsten war das Hotel zwar etwas schäbig, aber doch ganz nett.
Antwort von Damon am 28. Sept. 2013
Dear Guest Thank you so much for your great review, it’s always nice to receive such great comments and I will pass them onto the team. We look forward in welcoming you back to the hotel some time in the near future. Kind regards Damon Yoxall General Manager

6/10 – Okay

Dagmar, Niederbayern

Gut: Sauberkeit
Nettes 3,5 Sterne Haus weit außerhalb Manchesters
Mercure Norton Grange Rochdale liegt ein halbe Autostunde vom Flughafen entfernt in ländlicher Umgebung. Die Zimmer sind eher klein und durchschnittlich ausgestattet. Klimaanlage gibt es nicht und manchmal hört man die Autobahngeräusche.Toll ist das große Schwimmbad und es gibt auch einen Saunabereich, den wir nicht genutzt haben.Das Frühstück ist okay , wobei man schon mit einem frisch gebrühten Kaffee gerechnet hatte. Mit dem Service sollte man Geduld haben, irgendwie klappt es dann schon. Wenn man ein Auto hat und nicht direkt nach Manchester will , ist das Hotel zu empfehlen.

2/10 – Ungenügend

Majid

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The water from the shower isn’t warm
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Rama am 26. Mai 2024
Dear MajidGood Morning. Thank you for taking time to share your feedback further to your recent stay here at Mercure Norton Grange Hotel. Please accept our apologise for the inconvenience this may have caused. We confirm this is now addressed.Hope this one odd experience will not deter you returning to us. We look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 – Hervorragend

Hamzah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really loved this property loved how closed away it was out of site not on a main road, rooms were nice and clean
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Rama am 15. Mai 2024
Dear Hamzah,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

6/10 – Okay

Jonathan

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
It's ok but noisy. Privilege rooms are well-equipped and comfortable. The doors to the rooms slam shut, which doesn't seem to be the case at more modern hotels. Would stay again but wouldn't be first choice and much more a last resort.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Rama am 6. Mai 2024
Dear JonathanThank you for taking time to share this constructive feedback further to your recent stay here with us. I noted your feedback, we will certainly work on all points for improvements. we do hope you will give us an opportunity to serve you better. RegardsRama ArimillyGeneral Manager

8/10 – Gut

laimis

Mit dem Partner gereist
Gut: Ausstattung
Just loved
Aufenthalt von 1 Nacht im April 2024
Antwort von Rama am 3. Mai 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good hotel, nice and clean with friendly, polite staff. Had a great stay. Very happy .
Aufenthalt von 1 Nacht im April 2024
Antwort von Rama am 28. Apr. 2024
Dear PaulThank you so much for this 5 star rated review and your kind words. I will share your excellent feedback with the team, sure they will be thrilled.we look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager

8/10 – Gut

Kenneth

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Generally good value. It was not made clear at booking that breakfast was not included. This requires improvement. I am unsure if this is Expedia or the hotel but both need to address this. The chair in my room, while comfortable was rather worn and needs repair or replacement. Good attentive and helpful staff.
Aufenthalt von 2 Nächten im April 2024
Antwort von Rama am 21. Apr. 2024
Dear Kenneth,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I noted all key points from your feedback. We will certainly work on all of them individually.We look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 – Hervorragend

Flora

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely facilities. Staff were very helpful
Aufenthalt von 2 Nächten im April 2024
Antwort von Rama am 16. Apr. 2024
Dear Flora,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

10/10 – Hervorragend

Kerry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Rama am 9. Apr. 2024
Dear KerryThank you so much this 5 star rated review further to your recent stay here with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

8/10 – Gut

Tammy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good breakfast
Aufenthalt von 1 Nacht im März 2024
Antwort von Rama am 16. März 2024
Dear TammyThank you so much for taking time to award a 4 star rated review to us further to your recent stay here with uswe look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 – Hervorragend

Amanda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff lovely room lovely stay 5*****
Aufenthalt von 2 Nächten im März 2024
Antwort von Rama am 4. März 2024
Dear AmandaGood Morning. Thank you so much for taking time to share this 5 star review and your kind words further to your recent stay her with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

6/10 – Okay

Maureen

Verbesserungswürdig: Komfort des Zimmers
Weekend break
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Rama am 26. Feb. 2024
Dear GuestGood afternoonThank you for taking to time share this feedback further to your recent stay here with us. We look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Bad experience
Was too noisy , loud music from hotel events room , couldn’t sleep , made complaint to reception but unfortunately did nothing about it , also had no soap no shampoo in my room also been reported to reception and didn’t show up
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rama am 23. Feb. 2024
Dear guest Thank you for taking time to share your feedback further to your recent stay here with. I am upset to learn your experience with us. please may i request you to reach me direct before your next stay, so that we can personally check the room amenities and ensure your room is away from music from events. Hope this one experience will not deter you returning to us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Nice stay but could be better
Stayed here a number of times and feel the hotel is declining each time we visit. Please check before booking if they have an events on as it can be very noisy at night. We were lucky our room was nearer the spa so it didn't effect us much. The rooms are a little dates and our shower was broken. We hadn't booked breakfast as we thought this was expensive so we opted for the bar menu, when we went to order in the morning we was told we couldn't have anything as we haven't bought the full breakfast! Even though if we order on room service we could have order just a sausage roll for £4.50. The spa area is lovely and relaxing. The areas were kept clean and there's lots of facilities to try in the thermal suite.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rama am 19. Feb. 2024
Dear GuestThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I noted your comments about the bath room & Breakfast. I will work with relevant teams to ensure improvement in these areas. Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

10/10 – Hervorragend

Andris

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff super helpful, nothing was too difficult for them. Excellent room amenities. Fabulous spa.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rama am 17. Feb. 2024
Dear AndrisThank you so much for such a fabulous review of your stay with us. We are delighted to learn you enjoyed your stay with us.we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 – Hervorragend

gary

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Rama am 17. Feb. 2024
Dear GaryThank you so much for taking time to share 5 star rating further to your recent stay here with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

8/10 – Gut

Alison

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rama am 12. Feb. 2024
Dear AlisonGood Afternoon. Thank you for taking time to share this 4 star review further to your recent stay here with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rama am 11. Feb. 2024
Dear Paulthank you so much for taking to share a 5 star review further to your recent stay here with us. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager

4/10 – Schlecht

Nick

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rama am 10. Feb. 2024
Dear Nickthank you for your rating further to your recent stay here with us. RegardsRama ArimillyGeneral Manager

8/10 – Gut

Jamie

Geschäftlich gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rama am 9. Feb. 2024
Dear JamieGood Morning. Thank you for taking time to share your 4-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

8/10 – Gut

Matt

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stsy
Great facilities
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Rama am 28. Jan. 2024
Dear Matt,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. we are pleased to learn you enjoyed your stay with us. Best Regards,Rama ArimillyGeneral Manager.

8/10 – Gut

Fabio

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Rama am 21. Jan. 2024
Dear Fabio,Thank you for taking time to share your 4-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.We are pleased to learn you enjoyed your stay with us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

2/10 – Ungenügend

Oluseyi

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Our worst local stay in UK.
The hotel would be better as a care home for elderly. Not children friendly as there many restricted activities for kids. The staff attitude was below bad. They don’t recognise guests and they are rude. Still yet to receive pre authorised £100 2 weeks after check out. Several calls and emails on this but staff appear clueless. I need to mention that they keep debiting our card account after check out without our consent. The receptionist who checked us in and took our card for pre approval did not remember the refund on check out until we asked. The facility is archaic and poor . Not a pleasant experience. The breakfast is 5/10
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Rama am 21. Jan. 2024
Dear OluseyiGood evening. Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Please accept my sincere apologies, that your experience did not meet your expectations.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.once again thank you for feedback.Best RegardsRama ArimillyGeneral Manager

6/10 – Okay

Fatima

Mit dem Partner gereist, Mit der Familie gereist
Gut: Zustand der Unterkunft
Lovely hotel. Rooms a bit dated but spa is lovely
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Rama am 9. Jan. 2024
Dear FatimaThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.wee are delighted to learn you enjoyed our spa facilities & our hotel in general. I noted your comments about the bed rooms, we will certainly work on it. We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

8/10 – Gut

Frances

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Rama am 21. Jan. 2024
Dear Frances,Thank you for taking time to share your 4-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.we are pleased to learn you enjoyed your stay with us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

2/10 – Ungenügend

Callum

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Got woken up at 4:30am by a neighbouring room on our corridor having a domestic, screaming, shouting, banging, throwing glass bottles and slamming doors. Rang reception to report and no answer. Went on for at least an hour before the police turned up and carried on for another hour after that. Couldn’t get back to sleep so checked out at 7:30am, police still there. No apology or customer service from the staff. No one at reception when we handed the key in. Won’t be staying again. Awful nights sleep
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Rama am 1. Jan. 2024
Dear CallumHappy new Year :) Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am upset to learn the incident next door deterred your experience with us. as you can understand this is not in our hands. I noted your comments about Nights team's response. I will certainly address this with the individuals involved. Best Regards Rama Arimilly. General Manager

10/10 – Hervorragend

Jo-Anne

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Rama am 23. Dez. 2023
Dear Jo-Annethank you so much for a 5 star review. we are delighted to learn you enjoyed your stay with us.We wish you Merry Christmas & Happy new Year.Best RegardsRama ArimillyGeneral Manager

6/10 – Okay

Quentin

Geschäftlich gereist
Gut: Personal & Service
Good...but
I'll only rate it as average because it was overpriced and fell below my expectations However, it's a good hotel with amenities, just does not meet the value for money in comparison with others.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Rama am 23. Dez. 2023
Dear Guestthank you so much for this constructive feedback. we will certainly reflect on it. Wish you Merry Xmas & Happy New Year.Best RegardsRama ArimillyGeneral Manager

8/10 – Gut

Charlotte

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Enjoyed the pool and spa facilties. Had a really enjoyable stay would definitely stay again.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Rama am 11. Dez. 2023
Dear CharlotteThank you for such a fabulous review & rating of your recent visit here with us at Mercure Norton Grange Hotel & Spa.I am always so delighted when a guest takes the time to write such a positive review and the team will be thrilled to read it.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

6/10 – Okay

Christine

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Rama am 11. Dez. 2023
Dear Guest,Thank you for taking time to share your 3-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Stayed 2 nights over weekend. Not told until after paying that they host busy events on weekends with loud live music until 1am. Friday night was unpleasant but on Saturday night there were two parties meaning the whole hotel was heaving with rowdy drunk and noisy people. The music and DJ on mic was unbearable in the hotel room, despite the tv on loud. One of us is autistic and suffering from burn out. We messaged ahead for a quiet room but we’re still above one of the event rooms. Anywhere looking at the floor plans, these events consume the whole hotel. We paid nearly £300 for a quiet spa chilled weekend to recharge and were unable to relax or sleep, returning shattered. When live events are on, the hotel also stops serving food between 7-9pm meaning we had to go out both nights. There is a notice on the reception desk telling you these details and asking not to complain to management as no refunds or complaints will be heard by them on this basis. Fair had we been told before booking, but would not have booked had we known! Breakfast superb, spa/gym/pool very lovely. Hotel generally needs a good update and some care globally.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Rama am 11. Dez. 2023
Dear GuestThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we will certainly work on your feedback.Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

4/10 – Schlecht

Geoffrey

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Had a confirmed tein room. On arrival the room only had one bed. Was offered a family room that wasn't made up nad was offered bedding for us to make it up ourselves. Not acceptable in my opinion.
Aufenthalt von 3 Nächten im November 2023
Antwort von raeisha am 1. Dez. 2023
Hi Geoffrey Please accept our apologies for the inconvenience. This should never happen.We will ensure that you have a pleasant stay at Mercure Norton Grange spa during your next stay.

10/10 – Hervorragend

Alison

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von Rama am 16. Dez. 2023
Dear Guestthank you so much for a 5 star review further to your recent stay here with us.we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

6/10 – Okay

Anthony

Gut: Sauberkeit
Room was lovely decorated, very clean, bed very comfortable. Lovely space. Lovely bathroom and heating worked well. Great products/amenities provided in rooms The hotel communal areas however were freezing. Had to sit in bar area on both nights with heavy jacket. Waited for some time before staff appeared at bar to be able to order food and drinks. Waited so long for ketchup for meal that meal had to be reheated as had gone cold Would have liked more choice at breakfast in regards cold meat, cheeses etc as not everyone likes cooked/fried breakfasts All Staff were very pleasant and helpfull.
Aufenthalt von 2 Nächten im November 2023
Antwort von Rama am 20. Nov. 2023
Dear GuestThank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Please accept my sincere apologies, that your experience did not meet your expectations.I made a note of all your comments in your feedback, we will certainly work on it.Thank youBest RegardsRama ArimillyGeneral manager

10/10 – Hervorragend

farida

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Rama am 20. Nov. 2023
Dear GuestThank you for 5 star rating further to your recent visit here with us. we look forward to welcome you back in near futureBest RegardsRama ArimillyGeneral Manager

10/10 – Hervorragend

Steve

Aufenthalt von 1 Nacht im November 2023
Antwort von Rama am 11. Nov. 2023
Dear SteveThank you so much scoring us with a 5 star review further to your recent stay here with us. We look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

10/10 – Hervorragend

Grzegorz

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fantastic relaxing time
Privilege room are fantastic, lots of space, very comfy bed big bathroom with bath and separate shower. Spa is very good ,we had fantastic relaxing time.
Aufenthalt von 1 Nacht im November 2023
Antwort von Rama am 7. Nov. 2023
Dear Grzegorz,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Rama ArimillyGeneral Manager

2/10 – Ungenügend

Nicola

Aufenthalt von 1 Nacht im November 2023
Antwort von Rama am 11. Dez. 2023
Dear Guest,Thank you for taking time to share your rating further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.Hope this one odd experience will not deter you returning back to us.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

10/10 – Hervorragend

hayley

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Rama am 4. Nov. 2023
Dear HayleyThank you for taking time to share this 5 star review further to your recent stay here. we are pleased to learn you enjoyed your stay with us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

2/10 – Ungenügend

Ling Ho

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not responsible
I was staying there on 9 Sept, which was during heat wave in England. I planned this stay because we want to have a good sleep as the room has air conditioning. On the night of 9 Sept, we found the air conditioner was not working. Staff from reception and the duty manager came to check, but failed to fix it. They said the hotel is full and cannot change for another room. As that time was 11 pm, it was too late to go home and I could only stay in such a hot room. They said they could refund for my stay, and I have requested a fan for some ventilation. They could only give me a 9 inch fan, for a three member family in a hotel room. The other morning we went to check out, the reception staff has changed. She said she cannot arrange the refund, and will need to ask for permission from manager and return to me. While she finally returned to me that they have provided an “alternative”, so cannot refund for my stay. My family and myself were angry. Is the 9 inch fan a alternative? And that was me in asking a fan, not even the staff suggested on that night. I feel too bad in my stay.
Aufenthalt von 1 Nacht im September 2023
Antwort von Rama am 10. Okt. 2023
Dear Guest,thank you for your feedback further to your recent stay here with us. we understand you have been speaking to our reservations team and a solution been offered to you. should you wish to proceed with it, please reach out our team. Best RegardsRama ArimillyGeneral Manager

4/10 – Schlecht

Leif Normann

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Rama am 6. Okt. 2023
Dear GuestThank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Rama Arimilly General Manager

8/10 – Gut

M

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Rama am 6. Okt. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

10/10 – Hervorragend

Michael-Elliott

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im August 2023
Antwort von Rama am 5. Okt. 2023
Hi Michael-ElliottGood Morningthank you so much for a 5 star review further to your recent visit to us. we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

8/10 – Gut

Lucie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Rama am 3. Okt. 2023
Dear LucieGood Afternoonthank you for taking time to share this 4 star review further to your recent stay here with us.We are pleased to learn you enjoyed your stay with us.we look forward to welcome you back in near future. Best RegardsRama ArimillyGeneral Manager

8/10 – Gut

José

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Quarto vocacionado para clientes deficientes
Serviço profissional bem organizado. Menos bom, atribuiram-me um quarto vocacionado para deficientes sem me avisarem previamente.Não gostei.
Aufenthalt von 1 Nacht im September 2023
Antwort von Rama am 2. Okt. 2023
Dear JoseThank you for taking time to share your 4-star review further to your recent stay here with us at at Mercure Norton Grange Hotel & Spa.I noted your comments about disabled rooms. for your future bookings, will you please send us a line addressing the same, so that we will ensure you are allocated a standard room. Thank you & Have a good afternoon. Best ReagrdsRama ArimillyGeneral Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved our stay here
The customer service we received was excellent from every member of staff we spoke to. Our room was lovely and the facilities, i.e. swimming pool, jacuzzi, etc were great. Just one small point, my husband felt the floor of the changing rooms needed a bit of a clean. Breakfast was delicious with such a wide range of options - one of the best buffet breakfasts we've had.
Aufenthalt von 1 Nacht im September 2023
Antwort von Rama am 28. Sept. 2023
Dear Guest,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.I am always so delighted when a guest takes the time to write such a positive review and the team will be thrilled to read it.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager

6/10 – Okay

Lindsay

Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Norton Grange review 22nd to 24 September 2023
Hotel and rooms tired and in need of an update, refurbishment. Some parts clean others not. Room was okay. The best part of the hotel was the spa, swimming pool areas. The spa staff were helpful and attentive. The bar, dining and reception areas lacked basic and efficient customer service.
Aufenthalt von 2 Nächten im September 2023
Antwort von Rama am 28. Sept. 2023
Dear Lindsay,Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa.Its always nice to receive constructive feedback, as it is only by receiving such information from guests, such as yourself, that we are better able to see where we stand in certain areas and what improvements we can make to further satisfy any requirements that you may have. We will certainly work on the areas you addressed in your feedback.We look forward to welcome you back in the near future.Best RegardsRama Arimilly.General Manager