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Bewertungen von Westgate River Ranch Resort & Rodeo

3.5 out of 5
Westgate River Ranch Resort & Rodeo
3600 River Ranch Road, River Ranch, FL

Bewertungen

7,8

Gut

104 von insgesamt 264 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
74 von insgesamt 264 Gästebewertungen haben eine Bewertung von 8 - Gut" "
43 von insgesamt 264 Gästebewertungen haben eine Bewertung von 6 - Okay" "
20 von insgesamt 264 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
23 von insgesamt 264 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

7,8/10

Personal & Service

7,8/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Tom, Klagenfurt

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Finsteres abgewohntes Loch
Nach dem sehr schönen Internet Auftritt erwartet man sich erlebnissreiche Tage im Resort. Resteraunt unter aller Kritik - nicht essbar, mussten selber Kochen. Dazu kleiner Shop am Geände vorhanden, jedoch nur Dosen und Fertigprodukte kaufbar. Jede Menge Aktivitäten würden angeboten, jedoch war am Sonntag außer dem Airboot alles zu (obwohl laut Webseite und Prospekt offen) Nach langem Beschweren wurden uns dann 2 Mingolf Bälle gegeben - die wir auf der geschlossenen Anlage spielen konnten. Zimmer extrem dunkel, total abgwohnt. Dafür viel zun teuer, eine Frechheit! € 50.- pro Nacht wäre schon fast zu teuer, vergleicht man die Unterkunft mit anderen Zimmern in der Gegend - z.B.: in Orlando haben wir in unmittlerbarer Nähe zu Disney um € 70.- schöner gewohnt!
Aufenthalt von 2 Nächten im Februar 2018
Antwort von Westgate Customercare. am 10. März 2018
Tom, Thank you for sharing your feedback with us. We certainly do our best to ensure our guests’ overall satisfaction. We know how many choices you have when staying in this city and we are glad you chose our facility. It is our goal to try to provide our guests with a valuable stay and we will share your comments with our team to ensure our quality of service meets our guests' expectations. We hope when you visit the area again you will give us another chance to meet your needs. Ray

4/10 – Schlecht

Michèle, Zürich

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Hotel okay; jedoch überteuert
Zimmer war sauber, jedoch nicht mehr auf dem neuesten Stand. Preis-Leistungsverhältnis stimmte für mich nicht. Alles kostete extra. Wäre gerne 1 Nacht geblieben. Minimumaufenthalt von 2 Nächten bestand, heute weiß ich auch wieso. Das Restaurant (smokehosegrill oder ähnlich) ist sehr kinderfreundlich und serviert gutes Essen zu fairen Preisen. POSITIV: die Rodeo Show vom Samstag Abend war der Hammer!
Antwort von GuestRelations am 10. Okt. 2015
Thank you for choosing to visit the Westgate River Ranch Resort. We apologize if for any reason your stay with us was less than spectacular. Sincerely, Anja

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sensationell
Gemütlich, rustikal... wild, wild West... aber identisch!
Antwort von Westgate Customercare am 2. Dez. 2015
Thank you for posting a review of your stay. We hope you are able to revisit us to see what new and exciting changes we have made.

10/10 – Hervorragend

Janko, HIALEAH

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Carlos

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente servicio
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Carol

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was all wonderful. Definitely will go back.
Aufenthalt von 1 Nacht im April 2024
Antwort von Social Media Support am 14. Mai 2024
Hi Carol, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate River Ranch Resort and Rodeo in the future for another impressive stay! Best Wishes,Social Media Support

10/10 – Hervorragend

Deborah

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I loved that it was very family friendly. Staff was excellent a couple of suggestions : not enough staff for some areas. There was only one attendant at the coffee shop on a Sunday morning. Even it was hard for her to keep up, she was pleasant with her interactions. Many of the paved areas were not smooth with stone surfaces. This is hard for wheelchairs. Beautiful but not practical. If have no mobility issues and love cowboy/ country fair, this is lovely. I will book again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Social Media Support am 14. Mai 2024
Hi Deborah, Thank you for sharing your experience with us! We're thrilled to hear that you found our resort to be very family-friendly and that our staff provided excellent service throughout your stay. Your feedback regarding staffing levels and accessibility issues has been noted, and we'll certainly take it into consideration as we strive to improve our guest experience. We're glad to hear that despite these challenges, you still enjoyed your time with us and are planning to return. We look forward to welcoming you back for another wonderful stay!Kind Regards, Social Media Support

4/10 – Schlecht

Kate

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good 25 years ago… Painful to see dying place…Careful strange people leaving on property.
Aufenthalt von 1 Nacht im April 2024
Antwort von Social Media Support am 24. Mai 2024
Hi Kate, Thank you for taking the time to share your experience with us. We hope you will give us another chance to provide you with the experience you deserve.Best Wishes, Social Media Support

10/10 – Hervorragend

Jose

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Social Media Support am 14. Mai 2024
Hi Jose, Thanks for visiting the Westgate River Ranch Resort and Rodeo! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support

10/10 – Hervorragend

Alexandra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Social Media Support am 14. Mai 2024
Hi Alexandra, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate River Ranch Resort and Rodeo in the future for another impressive stay! Best Wishes,Social Media Support

8/10 – Gut

Carlos

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Social Media Support am 14. Mai 2024
Hi Carlos, We are happy that you enjoyed your accommodations and our staff at the Westgate River Ranch Resort and Rodeo. We hope to welcome you back again very soon.Best Wishes,Social Media Support

8/10 – Gut

Sandor

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Social Media Support am 14. Mai 2024
Hi Sandor, Thank you very much for your rating on the Westgate River Ranch Resort and Rodeo. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support

8/10 – Gut

dayami

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Social Media Support am 26. Apr. 2024
Hi Dayami, Thank you for your rating on the Westgate River Ranch Resort and rodeo! We are glad to see your stay was excellent and we invite you to visit us again in the future. Best Wishes,Social Media Support

4/10 – Schlecht

Joel

The place was great however they charged me $20/day extra reservation fee that I wasn’t aware of
Aufenthalt von 4 Nächten im März 2024
Antwort von Social Media Support am 9. Apr. 2024
Hi Joel, Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed your overall experience at our establishment. Regarding the additional reservation fee, we apologize for any confusion or inconvenience this may have caused. The fee you mentioned is a standard practice in the industry, intended to cover various administrative costs associated with managing reservations and ensuring a smooth check-in process. However, we understand that clarity is essential, and we regret any oversight in communicating this fee to you prior to your stay. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind Regards,

10/10 – Hervorragend

Ivonne

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A very unique experience, great family oriented vacation with all Amenities needed and great staff
Aufenthalt von 2 Nächten im März 2024
Antwort von Social Media Support am 26. Apr. 2024
Hi Ivonne, Thank you for your feedback! We're thrilled to hear that you had a unique and enjoyable experience during your family vacation at our resort. Providing all the amenities you need and ensuring a family-oriented atmosphere is our top priority, and we're glad to know that our staff contributed to making your stay great. We hope to welcome you and your family back for more wonderful memories in the future!Kind Regards, Social Media Support

4/10 – Schlecht

Suzanne

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
We could not check into the room until after 6:00pm, after it was inspected. There were not enough staff to help at peak check-in. We were underwhelmed when we entered our "suite". The floor was dirty so we cleaned it with damp paper towels, the closet door was off the track (my husband fixed it), the night stand drawers were stuck & the bathroom was small. We also found a dirty diaper under a bed. We couldn't get a drink while waiting for the room because the Saloon is only open Fri. & Sat., the new restaurant opens on Tues. & the Smokehouse only has beer and wine in cans. Even the bar in reception was closed. We never saw the Graze food truck. We've never been to any resort where there wasn't enough staff to keep the restaurants open and this is tourist season. The next day we went to Wild Florida safari, stopped at Publix & brought food back. I don't go on vacation to cook and clean. On the plus side our grandson enjoyed the cowboy park, arcade & putt putt. When we returned from Wild safari, the room had not been tidied & nor had the towels been replaced. We had to ask for clean towels. We will not recommend the resort to our friends.
Aufenthalt von 2 Nächten im März 2024
Antwort von Social Media Support am 9. Apr. 2024
Hi Suzanne, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your recent stay at our resort. Your comments are invaluable to us as they help us identify areas for improvement to ensure that all our guests have a pleasant and memorable experience. Your experience does not reflect the level of service we strive to provide, and for that, we are truly sorry. Once again, please accept our sincerest apologies for falling short of your expectations. We value your patronage and hope you will give us another opportunity to exceed your expectations on a future visit. Kind Regards,

10/10 – Hervorragend

Angela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Social Media Support am 26. Apr. 2024
Hi Angela, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate River Ranch Resort and Rodeo!Best Wishes,Social Media Support

6/10 – Okay

Ashley

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
This is a great place to stay on Friday and Saturday. After Saturday night rodeo there is almost nothing else to do on the resort. The bar is closed after 12 pm on Sunday and reservations are extremely limited at their restaurant. James at trap and skeet made the entire experience worth it. If you have a reservation at the restaurant don’t bother trying to get there sooner as Heather will just be rude and make you wait until your reservation time. The bar seemed to be understaffed all night and was very slow. The check in process can also be very lengthy so be prepared for that. All in all, River Ranch is a great place to stay if you book activities and arrive on a Friday and plan to leave early Sunday. Note restaurant times and closures and be prepared to seek alternatives.
Aufenthalt von 2 Nächten im Februar 2024

8/10 – Gut

Ruben

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They need a restaurant or cafeteria close later. The restaurants and place for eat close early.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Social Media Support am 10. Jan. 2024
Hi Ruben, Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate River Ranch Resort & Rodeo soon.Best Wishes,Social Media Support

8/10 – Gut

Allan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Social Media Support am 10. Jan. 2024
Hi Allan, Thank you very much for your rating on the Westgate River Ranch Resort & Rodeo. We are glad you had a terrific stay, and we invite you to visit us again soon.Best Wishes,Social Media Support

4/10 – Schlecht

Jamie

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Social Media Support am 9. Jan. 2024
Hi Jamie, Thank you for choosing the Westgate River Ranch Resort & Rodeo. We appreciate you taking the time to rate your experience, and we hope to welcome you back to our resort in the future.Best Wishes,Social Media Support

10/10 – Hervorragend

Damarys, KISSIMMEE

Mit der Familie gereist
Gut: Ausstattung
A magical place. Cleanliness of the place impressed me, I forgot the name of the receptionist, I forgot the name of the receptionist, I know she was of Chinese origin with a lot of respect, pleasant, attentive, she explained everything to us. We return as soon as we can.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Social Media Support am 10. Jan. 2024
Hi Damarys, Thank you for your feedback on the Westgate River Ranch Resort & Rodeo! We are so glad to learn that you had an outstanding experience at our resort. We invite you to visit us again soon for another wonderful vacation.Best Wishes,Social Media Support

10/10 – Hervorragend

jessica

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Social Media Support am 5. Feb. 2024
Hi Jessica, Thank you for choosing the Westgate River Ranch Resort & Rodeo. We appreciate you taking the time to rate your experience, and we hope to welcome you back to our resort in the future.Best Wishes,Social Media Support

6/10 – Okay

ashley

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Resort was really nice BUT there were barely any options for eating which is a big thing since your so far in it isn’t easy to just order something or go somewhere and eat out. We ate at the same restaurant the whole trip and it was NOT great. There is 0 service in there as well. No housekeeping either. Rodeo was nice. Wouldn’t go again for the money you pay.
Aufenthalt von 3 Nächten im November 2023
Antwort von Social Media Support am 29. Nov. 2023
Hi Ashley, Thank you for taking a moment to rate your stay at the Westgate River Ranch Resort. We understand how disappointing it can be when your expectations are not met. We hope that this unpleasant experience does not discourage you from visiting Westgate Resorts in the future.Best Wishes,Social Media Support

10/10 – Hervorragend

Marcela

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Everything was amazing however attractions are not included and are expensive
Aufenthalt von 2 Nächten im November 2023
Antwort von Social Media Support am 15. Nov. 2023
Hi Marcela, We appreciate you taking the time to give us a rating. We can't wait to welcome you back to the Westgate River Ranch Resort and Rodeo!Best Wishes,Social Media Support

8/10 – Gut

michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Social Media Support am 15. Nov. 2023
Hi Michael, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate River Ranch Resort and Rodeo!Best Wishes,Social Media Support

10/10 – Hervorragend

Krystal

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Social Media Support am 24. Okt. 2023
Hi Krystal, Thank you for choosing the Westgate River Ranch Resort and Rodeo! We are so delighted that you had an amazing 5-star experience at our resort. We invite you to come back and experience another amazing vacation.Best Wishes,Social Media Support

8/10 – Gut

Roberto

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Social Media Support am 31. Okt. 2023
Hi Roberto, It's wonderful to hear that you had a 4-star experience at Westgate Resorts. We appreciate your feedback and look forward to your next visit.Kind Regards, Social Media Support

10/10 – Hervorragend

Arnold

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von Westgate Social Media Support am 26. Sept. 2023
Hi Arnold!We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate River Ranch Resort & Rodeo!Best Wishes,Social Media Support

10/10 – Hervorragend

Paul

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at Westgate River Ranch are awesome!
Aufenthalt von 2 Nächten im September 2023
Antwort von Westgate Customer Care am 25. Sept. 2023
Hi Paul, thank you for taking the time to rate your stay. We love to know our team went above and beyond for you during your visit. We look forward to having you again for another incredible experience.Kind Regards

10/10 – Hervorragend

MARIETA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Social Media Support am 25. Sept. 2023
Good Afternoon Marieta,We are so grateful for your 5-star review. We are delighted you enjoyed every aspect of the Westgate River Ranch Resort & Rodeo! We can’t wait to welcome you back soon for another dream vacation. Best Regards,

8/10 – Gut

mary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2023
Antwort von Westgate Customer Care am 18. Sept. 2023
Hi Mary, thanks for taking the time to rate your visit. We are glad to know that you had a great time and we hope to get the chance to welcome you back to Westgate Resorts.Kind Regards

10/10 – Hervorragend

Rosa

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good for family
Aufenthalt von 1 Nacht im September 2023
Antwort von Social Media Support am 12. Sept. 2023
Hi Rosa, We are delighted that you had a great stay with us at the Westgate River Ranch Resort. We look forward to seeing you again next time you travel into this area. Kind Regards, Social Media Support

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Check your expectations
The property itself is beautiful BUT your stay willl be not so great with an outdated smelly room and rude staff
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Social Media Support am 13. Sept. 2023
Hi, Thank you for staying with us at the Westgate River Ranch Resort and Rodeo. We sincerely apologize for the challenges you experienced upon arrival. Thank you for bringing these issues to our attention as it allows us the opportunity to improve. We hope you enjoyed your stay otherwise and will return in the future.Best Wishes, Social Media Support

10/10 – Hervorragend

Miguel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von Social Media Support am 29. Aug. 2023
Hi Miguel, Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation at the Westgate River Ranch.Best Wishes,Social Media Support

10/10 – Hervorragend

mary

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2023
Antwort von Social Media Support am 29. Aug. 2023
Hi Mary, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate River Ranch in the future for another impressive stay!Best Wishes,Social Media Support

6/10 – Okay

Heather

Mit der Familie gereist
Gut: Personal & Service
It was a cool place but they charge for everything. I knew all the activities cost ahead of time, just didn’t expect it to be so much.
Aufenthalt von 2 Nächten im August 2023
Antwort von Westgate Resorts am 18. Aug. 2023
Heather, Thank you for taking the time to share your feedback regarding your experience. We understand that pricing is an important factor for our guests, and we strive to provide transparent information regarding our resort activities. We encourage you to visit our website, where you can find information about the cost associated with our unique resort activities. Your feedback is valuable to us, and we hope to have a future opportunity to fully exceed your expectations.Kind regards,Social Media Support

10/10 – Hervorragend

Sandra

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Travelling from the UK we found this to be a great experience all activities were excellent Rodeo was brilliant luxury glamping was amazing staff were very friendly and helpful definitely would consider returning maybe when they have the new safari area apparently coming soon would definitely recommend for that cowboy experience
Aufenthalt von 3 Nächten im August 2023
Antwort von Social Media Support am 16. Aug. 2023
Hi Sandra,Thank you for staying at the Westgate River Ranch and Rodeo! We are delighted to know that you had an incredible stay. Thank you for your kind words about our staff nothing makes us happier to know that we are achieving our goal of guest satisfaction. We hope to see you soon for your next dream vacation.Best Wishes,Social Media Support

10/10 – Hervorragend

FELIPE

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We had a great time. We stayed at the luxury glamping tents. It was amazing and the staff was very fast to solve the needs we had.
Aufenthalt von 3 Nächten im August 2023
Antwort von Social Media Support am 17. Aug. 2023
Hi Felipe, We appreciate your rating on the Westgate River Ranch and Rodeo. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future. Best Wishes,Social Media Support

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent family vacation location!
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Westgate Resorts am 20. Juli 2023
Jennifer, we appreciate you taking the time to leave us a wonderful rating! It pleases us to know you enjoyed an excellent vacation at our property and we hope to welcome you back many times in the future. Kind regards,Social Media Support

10/10 – Hervorragend

Yarely

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Un lugar espectacular para estar tranquilos y en familia con diferentes actividades para hacer. Todo muy limpio y excelentes personas. De seguro volveremos
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Social Media Support am 21. Juli 2023
Hi Yarely,We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate River Ranch Resort in the future for another impressive stay! Best Wishes,Social Media Support

10/10 – Hervorragend

Iala

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Westgate Resorts am 12. Juli 2023
Lala, We are thrilled to learn your time with us was splendid, and we look forward in welcoming you back soon!Kind regards,Social Media Support

2/10 – Ungenügend

stephanie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very bad !
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Westgate Resorts am 27. Juni 2023
Stephanie, Thank you for your feedback. We regret to learn from your rating that you did not enjoy your stay. Although we do not know what went wrong, we do hope to have a future opportunity to welcome and impress you.Kind regards,Social Media Support

10/10 – Hervorragend

Sue

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Westgate Resorts am 27. Juni 2023
Sue, Thank you for your rating. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us and we hope to welcome you back in the future for a vacation which exceeds your expectations. Kind regards,Social Media Support

4/10 – Schlecht

Liliana

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Westgate Resorts am 27. Juni 2023
Liliana, Thank you for your rating. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us and we hope to welcome you back in the future for a vacation which exceeds your expectations. Kind regards,Social Media Support

6/10 – Okay

Elda

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
I was very disappointed because all their activities were not available! I wanted to do rock climbing,zipline not available anymore. Everything close at 3pm. The only place to eat open at 5pm. This place is beautiful but is in a middle of nowhere,so to find a place to you need to drive 25 miles away. I booked this place for theirs activities but there was nothing to do.The place is beautiful and clean.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Westgate Social Media Support am 8. Juni 2023
Hi Elda!Thank you for staying at the Westgate River Ranch Resort & Rodeo. We regret to hear that your stay was less than exceptional. Please accept our apologies for any inconvenience you had to endure. We hope this does not deter you from staying with us again and that you will allow us another opportunity to impress you and exceed all your expectations. Best Wishes,Social Media Support

2/10 – Ungenügend

Brian

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
Staff were pleasant, apart from that, this was the worst place we have ever stayed at, hardly anything open, food options a joke, pool and alleged spa! Tiny and a joke! TV was back to pre cable days, shocking quality and choice! Petting zoo was upsetting, poor conditions and animals miserable (water bowls filthy and areas unclean) most
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Social Media Support am 26. Mai 2023
Good Morning Brian,Thank you for expressing your concerns about your recent stay at the Westgate River Ranch Resort & Rodeo. This does not reflect our dedication to the high standards we have committed to, and we apologize. We truly value your business and sincerely hope you allow us the opportunity to welcome you back in the future.Best Regards,

8/10 – Gut

Jenny

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very good
Aufenthalt von 2 Nächten im April 2023
Antwort von Social Media Support am 2. Mai 2023
Good Afternoon Jenny,Seeing that you had a fantastic experience is the best thing we could hope for! Your review means a lot to us. Thank you for staying at the Westgate River Ranch Resort & Rodeo.We look forward to hosting you again! Best Regards,

10/10 – Hervorragend

Miguel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good service and very clean room
Aufenthalt von 1 Nacht im April 2023
Antwort von Westgate Customer Care am 1. Mai 2023
Hi Miguel, Thank you for commenting on your experience. It's our pleasure to provide excellent units and incredible customer service. We look forward to welcoming you again to Westgate Resorts.Kind Regards

10/10 – Hervorragend

Janey

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2023
Antwort von Westgate Social Media Support am 18. Mai 2023
Hi Janey!We appreciate your rating on the Westgate River Ranch Resort & Rodeo. We are so glad you had a great stay, and your vacation exceeded your expectations. We hope to welcome you back very shortly. Best Wishes,Social Media Support