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Bewertungen von Sonesta ES Suites Reno

3 out of 5
Sonesta ES Suites Reno
9845 Gateway Dr, Reno, NV

Bewertungen

7,6

Gut

246 von insgesamt 609 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
165 von insgesamt 609 Gästebewertungen haben eine Bewertung von 8 - Gut" "
81 von insgesamt 609 Gästebewertungen haben eine Bewertung von 6 - Okay" "
61 von insgesamt 609 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
56 von insgesamt 609 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,0/10

Sauberkeit

8,0/10

Personal & Service

7,2/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Blanca

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Really nice hotel super quiet too, very close to shopping center. Right off the freeway very convenient for me! Also very clean
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Front Desk Supervisor am 21. Mai 2024
We really appreciate you taking the time to leave us a 5 out of 5 review, Blanca. Let us know if we can do anything else for you

10/10 – Hervorragend

Margarito

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Heather Madsen-Stewart am 13. Mai 2024
Dear Margarito, we can't thank you enough for your patronage and for sharing this great 5/5 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon!

8/10 – Gut

Wayne

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Havin a kitchen was the best feature available. The heating and a c were really noisy.
Aufenthalt von 2 Nächten im April 2024
Antwort von Heather Madsen-Stewart- Front Desk Supervisor am 5. Mai 2024
Thank you for letting us know so we can take care of those issues. Thanks for the high review. We really appreciate it.

10/10 – Hervorragend

Andrew

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024
Antwort von Heather Madsen-Stewart- Front Desk Supervisor am 27. Apr. 2024
Dear Andrew, we can't thank you enough for your patronage and for sharing this great 5/5 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon!

6/10 – Okay

Jay

Aufenthalt von 5 Nächten im April 2024
Antwort von Heather Madsen-Stewart- Front Desk Supervisor am 27. Apr. 2024
We appreciate your feedback. We apologize for not meeting your expectations during your stay. We do hope to see you again in the future.

10/10 – Hervorragend

Jenny

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
the room was very clean
Aufenthalt von 1 Nacht im März 2024
Antwort von Front desk supervisor am 26. März 2024
Dear Jenny, we can't thank you enough for your patronage and for sharing this great 5/5 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon! Best,

2/10 – Ungenügend

Noe

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property sucked they're plumbing sucked !!!
Aufenthalt von 3 Nächten im März 2024
Antwort von Front desk supervisor am 11. März 2024
Dear Noe, Our team values the comfort of all our visitors, and we apologize for any inconvenience caused during your stay. We hope to improve our services and provide a better experience in the future if you decide to choose us again. Thank you for choosing to stay with us.

8/10 – Gut

Misha

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really liked this hotel. It was clean and quiet. There was a nice pet area. The staff was friendly and helpful. The room was large and comfortable. The only issue I had was that they tried to charge me another $130 and then $30 without talking to me and I have no idea what it is for. I had already paid in full when I checked in so it seems like some shady, sneaky tactic to get more money out of me. Or possibly they thought I had another person staying with me but that is not the case. It just really bothers me that they didn't even talk to me about additional charges BEFORE trying to charge me.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Heather Madsen-Stewart- Front Desk Supervisor am 7. März 2024
Good morning, Misha, I first wanted to apologize for any confusions with the billing. I went ahead and looked into it for you and the 100 was the security deposit which gets released back to you from 3-7 business days from check out. The other 30 was for parking (5.00 per night), which is posted on the front desk at check in. But it shows the 30 never went through. If you have any other concerns, please reach out to us and we will be more than happy to assist you.

10/10 – Hervorragend

Israel, Los Banos

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great property perfect for a family
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Heather Madsen-Stewart- Front Desk Supervisor am 2. März 2024
Dear Israel, we can't thank you enough for your patronage and for sharing this great 5/5 review. Hosting you was our pleasure, and I am so glad to hear your stay was a great one. Please visit us again soon! Best,

8/10 – Gut

Nicolas

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Front desk supervisor am 21. Feb. 2024
Thank you for the 8 out of 10 score! We will do our best to get that 'perfect 10' on your next visit!!

10/10 – Hervorragend

Maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My suite was clean, it had everything I needed from utensils to dish washer necessities. It also had shampoo, deodorant and if you ask the office can give you toothbrush and such if you forget. Only thing is its still under construction so nothing fancy for the breakfast items. Onyl muffins, pancakes, yogurt, cereal.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Front desk supervisor am 19. Feb. 2024
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 – Hervorragend

Axel

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice room, really friendly people.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Front Desk Supervisor am 17. Feb. 2024
We really appreciate you taking the time to leave us a 5 out of 5 review, Axel. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you

4/10 – Schlecht

tao

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
affected by bed bug issue in a 2-night stay
Hotel itself is good, room condition is good, kitchen appliance is very convenient. The main disappointment is it seems to have bed bug issues, both I and my wife were affected. It seems hotel did not do sufficient disinfection of bed bugs regularly.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 12. Feb. 2024
Dear Tao, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance

10/10 – Hervorragend

Israel, Los Banos

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was very clean and quit,
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Management am 12. Feb. 2024
We really appreciate you taking the time to leave us a 5 out of 5 review, Israel. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 – Hervorragend

Tenaura, sunnyvale

Mit der Familie gereist
Spacious, clean perfect for families
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Management am 12. Feb. 2024
We really appreciate you taking the time to leave us a 5 out of 5 review, Tenaura. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

6/10 – Okay

JOSE H

Mit der Familie gereist
It was ok, cleaning in common areas is not good, no extra towels, no pens or note pad for taking notes
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 12. Feb. 2024
Thank you for the 6 out of 10 score! We will do our best to get that 'perfect 10' on your next visit!!

4/10 – Schlecht

Anna

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 6. Feb. 2024
We appreciate your feedback. We apologize for not meeting your expectations during your stay. We do hope to see you again in the future.

10/10 – Hervorragend

Cecilia, Fresno

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Darin am 20. März 2024
We appreciate you taking time to give us your feedback. Thank you for the 5 out of 5 score. We look forward to seeing you again soon.

8/10 – Gut

Christopher

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Room was clean an comfortable. They have a free breakfast which was disappointing. It consisted of a yogurt cup, packaged muffins or pancakes from a pancake machine that have been sitting there several minutes.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Management am 30. Jan. 2024
We do apologize for any inconvenience this may have caused, but this was an unexpected emergency construction so we are handling it the best we can. As far as the pancakes go, you make them yourselves by waving your hand in front. If there were pancakes left up there, then they were from a previous person who did not grab there's or threw it away when they were done. We do apologize for that.

10/10 – Hervorragend

Sean

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Management am 25. Jan. 2024
We really appreciate you taking the time to leave us a 5 out of 5 review, Sean. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Hotel Management am 25. Jan. 2024
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

8/10 – Gut

Kristie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Jennifer, GM am 19. Jan. 2024
Thank you for the 8 out of 10 score! We will do our best to get that 'perfect 10' on your next visit!!

2/10 – Ungenügend

Lindsay

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Horrific experience
This was one of the worst hotel stays I have ever had (topped only, I think, by a couple of international stays in what turned out to be bug infested rooms). We were staying one night before a flight out of Reno Airport. Check in says 4pm but we have a toddler so we called at 10am to ask if we can check in early so he can nap (nap time is usually 2pm). It's 6 hours warning, surely they can clean a room. We were told no - no apology, or "we will see" - just no. We still arrive early (at 2:30), hoping a different person who is more reasonable will be there and they will have seen that rooms are now clean. Obviously, rooms are cleaned in succession and SOME room will be clean. Still no. So we wait in the lobby, which is set to 62 on the thermostat and the person at the desk says they just took over the property and "can't find the key" to change the temperature. When we finally get in a room, it is filthy. There was actual shredded cheese on the bed (not just one piece), so I lifted the mattress to shake it off, and the picture is what was underneath. Plus "something" on the floor. The whole place was very dingy with disgusting carpets. And of course we only saw a handful of other guests, so the inability to clean a room early was ridiculous. And the "light breakfast" was a coffee machine and juice machine, no food at all. I wish we had eaten the cost of the room and stayed somewhere else. Thank goodness it was just one night.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 18. Jan. 2024
We appreciate your feedback. We apologize for the issues you had during your stay and will forward them to the appropriate departments. We do hope you will come see us again.

10/10 – Hervorragend

Dina

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Hotel Management am 18. Jan. 2024
We really appreciate you taking the time to leave us a review, Dina. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 – Hervorragend

Krystal, oakdale

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
They implement new policy since march 2023 need to pay parking 5 dollars a night
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Hotel Management am 18. Jan. 2024
We really appreciate you taking the time to leave us a review, Krystal. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you

2/10 – Ungenügend

Va

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
They advertised breakfast but there was no breakfast available.
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Hotel Management am 18. Jan. 2024
We do apologize for any inconvenience this may have caused, but this was an unexpected emergency construction so we are handling it the best we can. In the mean time, this is why there were still items for breakfast, just nothing hot. Again, our apologies.

6/10 – Okay

Laurie

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
The space was nice and the rooms were large but we had the unfortunate experience of not receiving the breakfast as advertised. The breakfast area was under construction and the grab and go breakfast was unsatisfactory. The selection was limited and they always team out of food. L
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Hotel Management am 27. Dez. 2023
We do apologize for any inconvenience this may have caused, but this was an unexpected emergency construction so we are handling it the best we can. In the mean time, this is why there were still items for breakfast, just nothing hot. Again, our apologies.

8/10 – Gut

Danny

Mit dem Partner gereist
When we showed up there was a big wet spot on the carpet by the bathroom, one of the usb outlets didn’t have power to it, and the water pressure in the shower was like a light mist. Other than that, the room was big and nice and the bed was very comfortable. The staff was very friendly. I’d definitely stay again.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Management am 27. Dez. 2023
Thank you for letting us know so we can take care of those issues. Thanks for the high review. We really appreciate it.

4/10 – Schlecht

SULTANALI

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Buffet breakfast was advertised, they serve muffins and coffee. It’s a joke in the name of free breakfast. Should not serve breakfast at all
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Hotel Management am 27. Dez. 2023
We do apologize that our restaurant is down for construction. We do have it posted at the front desk and all over the property.

6/10 – Okay

Lynne, Middleton

Mit dem Partner gereist
Gut: Ausstattung
TV didn’t work so they sent a maintenance person to fix. They couldn’t so they put us in a different room. Nice certainly, but it was an inconvenience for something they should have known.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Hotel Management am 27. Dez. 2023
We do apologize for the inconvenience. We were not aware of the issue, which is why maintenance was sent to your room to check it out. We also upgraded your room for this inconvenience. Again, we do apologize.

10/10 – Hervorragend

Joshua

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Awesom experience
Breakfest great and room was wonderful definitely will stay there again
Aufenthalt von 6 Nächten im November 2023
Antwort von Hotel Management am 16. Dez. 2023
We really appreciate you taking the time to leave us a review, Joshua. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

4/10 – Schlecht

Lori

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Mediocre
Room had trash from whoever stayed in the room before us left on the side of the bed, there was dirt and debris behind the bedroom door, TV didn’t work the first night and the hide a bed in the couch was cheap and seriously uncomfortable. The breakfast was mediocre. The eggs were powdered eggs and the sausage was boiled or just not good. The pancake maker didn’t work most of the time. The first day we had breakfast, the milk was spoiled. Definitely not worth it in my opinion.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Hotel Management am 16. Dez. 2023
Dear Lori, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

4/10 – Schlecht

Arthur

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
The sofa was very uncomfortable with sagging cushions from probably broken framing. It was pretty clean. The lighting in the unit was very dark, it needs better lights.
Aufenthalt von 6 Nächten im November 2023
Antwort von Hotel Management am 7. Dez. 2023
Dear Arthur, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property was great. Beware however breakfast was limited between Thanksgiving and New Year's. Besides that no complaints.
Aufenthalt von 3 Nächten im November 2023
Antwort von Hotel Management am 7. Dez. 2023
Hi John, Your kind words about our property are really appreciated. We do apologize for the limited breakfast, but with the slow season and all, we are limited on help. Hopefully you will give us a second chance in the future so we can make you smile again! Thanks for choosing us!

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
I can't open Sofa bed for sleeping. Restrooms wash basin water blocked I fixed it myself. They give me ground floor room but I prefer first floor room. No swiming pool or hot bath open. Less breakfast item. Overall stay ok.
Aufenthalt von 2 Nächten im November 2023
Antwort von Hotel Management am 7. Dez. 2023
Dear anonymous, thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Ground floor rooms are considered first floor and as we have listed, pool and spa are seasonal, so they won't be back open until summer time. Sorry for any inconvenience this may have brought you.

2/10 – Ungenügend

Michael

Room was a bad shape. Bathroom sink clogged, room curtain broken, carpet was wet, hair in shower and on bathroom floor. I’m
Aufenthalt von 2 Nächten im November 2023
Antwort von Darin am 29. Nov. 2023
We appreciate your feedback. We apologize for the issues you had during your stay and will forward them to the appropriate departments. We do hope you will come see us again.

8/10 – Gut

Margaret

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a handicap suite and had problems with the toilet in the smaller bathroom. Checked in Wednesday night, toilet quit working Thursday morning, was fixed Friday morning ( no maintenance because of the holiday), worked again until Saturday morning before checking out
Aufenthalt von 3 Nächten im November 2023
Antwort von Darin am 29. Nov. 2023
We appreciate your feedback. We apologize for the issues you had during your stay and will forward them to the appropriate departments. We do hope you will come see us again.

10/10 – Hervorragend

Mandie

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable and Easy
Travelled for business and had exactly what I needed. A clean comfortable space to rest for the night.
Aufenthalt von 1 Nacht im November 2023
Antwort von Hotel Management am 23. Nov. 2023
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 – Hervorragend

Ian

Aufenthalt von 8 Nächten im November 2023
Antwort von Hotel Management am 8. Dez. 2023
We really appreciate you taking the time to leave us a review, Ian. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

8/10 – Gut

MONCERAT

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
always love this place. this last time though, hallways were a little dingy. as well as the elevator. the vibe felt a little different.
Aufenthalt von 1 Nacht im November 2023
Antwort von Darin am 15. Nov. 2023
We appreciate your feedback and we thank you for the 8 out of 10 score. We thank you for bringing these issues to our attention. We look forward to seeing you again soon.

10/10 – Hervorragend

Florence

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really nice staff, and very clean. I like that there is breakfast included, and it’s a very good breakfast!
Aufenthalt von 2 Nächten im November 2023
Antwort von Hotel Management am 7. Nov. 2023
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

6/10 – Okay

Keyla

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung
Convenient dining options around
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Darin am 1. Nov. 2023
We appreciate your feedback. We apologize for not meeting your expectations during your stay. We do hope to see you agaIn in the future.

2/10 – Ungenügend

Patt

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Darin am 27. Okt. 2023
We appreciate your feedback. We are very disappointed that you did not enjoy your stay. We strive to make every guest feel welcome and comfortable. We do hope to see you again in the future.

10/10 – Hervorragend

george, sugar hill

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice place… large rooms with kitchenette and living space. Excellent value. Close to everything.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Darin am 27. Okt. 2023
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 – Hervorragend

Kusha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Everyone was so accommodating. The hotel was nice and at a great location.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Darin am 27. Okt. 2023
We appreciate your feedback and are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 – Hervorragend

Qianqian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good experience but need to pay parking fee.
Antwort von Front Desk Supervisor am 12. Okt. 2023
Thank you we appreciate your feedback and look forward to your next visit

2/10 – Ungenügend

Diane

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The shower was not working. The towels were thin and had to go to front desk to request more. The phone not working in room and when I fixed it no one would answer it.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Darin am 11. Okt. 2023
We appreciate your feedback and apologize for the issues you had during your stay and thank you for bringing them to our attention. I will forward them to the appropriate departments.

10/10 – Hervorragend

Janice

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great, clean hotel
Wow! What a nice room for that price. Big, comfortable king bed, large screen tv, kitchen and sitting area. And free breakfast to boot. Sorry I could only stay one night.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Darin am 11. Okt. 2023
We appreciate your feedback and the 10 out of 10 score. We look forward to see you again.

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Darin am 11. Okt. 2023
We appreciate your feedback. We apologize for not meeting your expectations. We do hope you will visit us again.

8/10 – Gut

Caliphal

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Breakfast choices were pretty good and staff were quick to refill breakfast items. Our hotel room was clean but had a very musty odor that was very difficult to get use to. Also, Expedia’s website stated that check in time for the hotel was at 3pm but when we arrived, staff told us 4pm.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Darin am 11. Okt. 2023
We appreciate your feedback. We apologize for the odor in your room I will inform housekeeping so they may investigate. Thank you for letting us know of this issue.