Dear Bernd,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Sehr geehrter Valentin,vielen Dank für Ihre Bewertung.Es betrübt uns sehr zu hören, dass Ihre Erfahrung mit dem Zustand des Hotels, unserem Service und den Annehmlichkeiten des Zimmers nicht Ihren Erwartungen entsprochen hat.Jedes Feedback ist für uns eine Gelegenheit, unsere Dienstleistungen zu überprüfen, und wir bedauern jegliche Unannehmlichkeiten, die Sie erlebt haben.Unser Ziel ist es, allen unseren Gästen einen angenehmen Aufenthalt zu ermöglichen, und wir hoffen, dass wir die Gelegenheit bekommen, Sie in Zukunft von unserem Engagement für Qualität und Komfort zu überzeugen.Mit freundlichen Grüßen,Zeus Puertas, General Manager

Querida Dominga,Muchas gracias por sus comentarios y valoración.Nos complace saber que quedó satisfecho con el servicio ofrecido. Lamentamos que la limpieza y el estado del hotel no hayan cumplido con sus expectativas. Nuestro equipo trabaja incansablemente para ofrecer habitaciones de diversas dimensiones que se adaptan a las necesidades de nuestros huéspedes, asegurando siempre el confort y la calidad.Esperamos volver a hospedarle en otra ocasión. Atentamente,Zeus Puertas, General Manager

Sehr geehrter Herr Andreas, im Namen des gesamten Teams des Playa Bachata Spa & Resort möchten wir uns bei Ihnen bedanken, dass Sie sich für uns als Urlaubsziel entschieden haben. Es war uns ein Vergnügen, Sie bei uns zu haben und wir wissen es zu schätzen, dass Sie sich die Zeit genommen haben, uns Ihre Bewertung zu hinterlassen. Alle Rückmeldungen sind für uns sehr wichtig. Mit freundlichen Grüßen,

Estimada Sra. Massiel, En nombre de todo el equipo de Playa Bachata Spa & Resort, nos gustaría pedirle disculpas por no haber podido cumplir con sus expectativas, así como agradecerle que haya dedicado parte de su tiempo a dejarnos su valoración. Un cordial saludo

Estimado Huésped,Gracias por su comentario.Para nosotros es un placer saber que sus vacaciones en este establecimiento han sido excelentes.Esperamos tener la oportunidad de recibirle nuevamente muy pronto y que, nos recomiende,Reciba un cordial saludo,Zeus PuertasGerente General

Lieber Gast, Vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben. Wissen Sie, dass es unser Ziel ist, dass Sie die besten Urlaubstage verbringen, und deshalb arbeiten und versuchen wir, uns Tag für Tag zu verbessern. Wir möchten Ihnen nochmals unseren Dank aussprechen und freuen uns darauf, Sie in einem unserer Betriebe persönlich begrüßen zu dürfen. Erhalten Sie einen herzlichen Gruß, Zeus Puertas General Manager

Dear guest, Thank you for your comment. We appreciate you taking the time to share your opinion of the hotel. It is a pleasure for us to know that your stay has been pleasant and comfortable. We appreciate your recommendation and we hope to have the opportunity to welcome you very soon at Playabachata Resort, Receive a cordial greeting, Francisco Rodriguez General Director

Lieber Gast, Vielen Dank für Ihre Bewertung. Es tut uns leid zu erfahren, dass Ihr kürzlicher Aufenthalt im Resort nicht hätte sein können. Bitte entschuldigen Sie im Namen des Resorts die Unannehmlichkeiten. Während ich Ihre Kommentare lese, teile ich Ihr Feedback mit den Abteilungsleitern, um es zu überprüfen und zu korrigieren und damit sich diese Probleme nicht bei anderen Gästen wiederholen. Nochmals vielen Dank für Ihr Feedback und wir hoffen, Sie in Zukunft wieder im Resort begrüßen zu dürfen. Francisco Rodríguez Generaldirektor

Estimada Adalgisa, Gracias por dedicarle unos minutos de su valioso tiempo a dejarnos su reseña.Lamentamos profundamente que su experiencia con la información proporcionada no haya cumplido con las expectativas. En PlayaBachata Spa Resort, nos esforzamos constantemente por ofrecer un servicio claro y preciso a nuestros visitantes.Nos apena saber que nuestra oferta culinaria no fue de su agrado. Nos enorgullecemos de la variedad de opciones gastronómicas que ofrecemos y sentimos que esta vez no hayamos estado a la altura de sus preferencias.Nos entristece que la limpieza de la habitación, el estado general del hotel y los servicios de la habitación no hayan sido satisfactorios. El bienestar de nuestros huéspedes es esencial para nosotros, y aunque contamos con un servicio de limpieza diaria, sentimos que en esta ocasión no hayamos logrado nuestro objetivo de excelencia.Reciba un saludo cordial,Zeus Puertas, Director general

Dear Maria, We would like to thank you for this review about your recent experience in our hotel.It is heartening to learn that you found the room cleanliness, hotel condition, and service to be impeccable, attributes that PlayaBachata Spa Resort takes immense pride in.However, we regret to hear that our drink offerings did not meet your expectations. We continually strive to provide a wide variety of quality beverage options to delight our guests. Additionally, we are pleased that our room amenities contributed positively to your experience.We remain committed to delivering excellent hospitality and ensuring that every guest has a memorable stay.We hope to welcome you back. Best wishes,Zeus Puertas, General Manager

Dear Luis,Thank you for such a great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear Vladimir, Thank you for taking the time to review your stay.It is heartening to hear your appreciation for our prime location and the beautiful beach that is within easy reach for our guests. We're also delighted to know that our service met your expectations and that the amenities provided in the room added to your comfort during your stay.We regret to hear that certain aspects of the hotel did not fully meet your expectations. Our buildings, while they carry the charm of their design, are due for a refresh and plans for updates are under consideration to enhance the overall guest experience. Please accept our apologies if the cleanliness of the room and the condition of the hotel fell short of the high standards we strive to uphold. Be assured that we are taking your comments seriously as they are pivotal in guiding our improvement efforts.We are particularly proud of our team's dedication to service excellence and our comprehensive range of amenities designed to make every stay memorable.We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager

Dear Jesus,Thank you for such a great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Estimado Jonathan,Agradecemos sus palabras sobre su reciente experiencia con nosotros.Sentimos si su experiencia no ha sido positiva y le pedimos disculpas. Trabajamos a diario para la satisfacción de quienes nos visitan y realmente nos apena no haberlo logrado en su caso. Nos gustaría saber en que ámbitos no le pareció satisfactoria su estancia para saber cómo mejorar. Los testimonios de los huéspedes son muy importante para nosotros.Nuestro personal, habitualmente, recibe una muy alta valoración, por lo que investigaremos que pudo haber pasado.Esperamos poder recibirle en otra oportunidad. Atentamente,Zeus Puertas, General Manager

Dear Marlen,Thank you for taking the time to share your review.We are truly sorry to hear that your experience did not reflect the high standards we strive for at our resort. It disheartens us to learn that aspects of room cleanliness and amenities did not meet your expectations. We take pride in our daily housekeeping services and the variety of amenities we offer, and we regret any oversight in this regard.Furthermore, we apologize for any disappointment you encountered with the hotel condition and service. Our team is committed to providing a welcoming and professional environment, and it is concerning to hear that we fell short during your visit.However, we are pleased to know that you found the food quality at our dining area to be satisfactory. Our culinary team works diligently to offer delicious options for our guests. We regret to hear that your experience with the food and drinks in other areas of the resort was not as enjoyable. We appreciate the opportunity to receive your insights as it assists us in our continuous efforts to enhance our offerings.Rest assured, we are dedicated to ensuring that all guests have a pleasant and memorable stay, and your comments are invaluable to us in this pursuit.We hope to be able to welcome you back for an improved stay.Kind regards,Zeus Puertas, General Manager

Dear Sam,Thank you for such a great review.It is heartwarming to read that our staff's dedication to service excellence resonated with you and contributed to a memorable experience. We take pride in our culinary offerings and are thrilled that the quality of dinner met your expectations. Your commendation on the cleanliness and upkeep of our resort further motivates us to maintain our high standards. Additionally, we are pleased to note that our room amenities provided you with the comfort and convenience expected of a stay at PlayaBachata Spa Resort.Thank you for choosing our resort for your getaway, and we look forward to the opportunity to serve you again.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear David,Thank you for such a great review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear Rosio,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion. Very best wishes,Zeus Puertas, General Manager

Dear Wilton,Thank you for such a great review.We're delighted to hear that you found our rooms to be well-maintained and our hotel in excellent condition. It is always encouraging to learn that our efforts to provide a clean and comfortable environment are noticed and appreciated by our guests.We also take pride in our customer service and are glad that it met your expectations. At PlayaBachata Spa Resort, we strive to offer a seamless experience and it's gratifying to know that we succeeded in that regard during your visit.Should your travels bring you back to the area, we would be honored to welcome you once more and ensure another delightful stay at PlayaBachata Spa Resort.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Cher Wilton,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis d'apprendre que la propreté de nos chambres a répondu à vos attentes et que vous avez trouvé notre hôtel dans un état impeccable. La satisfaction de nos clients étant au cœur de nos priorités, nous sommes enchantés que le service fourni par notre équipe ait contribué à rendre votre séjour agréable.Au PlayaBachata Spa Resort, nous nous efforçons constamment de fournir des expériences mémorables et il est gratifiant de recevoir des retours aussi positifs.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Zeus Puertas, Directeur général

Dear Alfredo,Thank you for such a great review.It is truly rewarding to know that our culinary offerings met your expectations and added to the enjoyment of your stay with us. Your commendation of the impeccable cleanliness of our rooms and the pristine condition of our hotel is greatly valued, as we strive to maintain the highest standards for our esteemed guests. Moreover, we are delighted that the service provided by our dedicated team contributed to a memorable experience. At PlayaBachata Spa Resort, we are committed to ensuring every guest feels cared for, valued, and respected.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Muchas gracias por su excelente valoración sobre PlayaBachata Spa Resort.Nos llena de orgullo saber que la limpieza de nuestras habitaciones y el estado del hotel fueron de su total agrado y que nuestro servicio cumplió con sus expectativas, reflejando el compromiso de nuestro equipo en ofrecer una experiencia excepcional. Además, es un honor que las amenidades de la habitación hayan contribuido a su confort y bienestar durante su estancia con nosotros.Agradecemos su valoración y nos motiva a seguir manteniendo nuestros altos estándares de calidad y servicio que caracterizan a PlayaBachata Spa Resort.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Zeus Puertas, Director general

Dear Julio,Thank you for taking the time to review your stay.We are deeply saddened to learn that your encounter with our team did not meet the high standards we strive to uphold. Our staff is committed to providing a welcoming and professional service, and we regret that this was not reflected during your stay. Additionally, we are genuinely disheartened to hear your remarks concerning the cleanliness and condition of your room. While our daily housekeeping service is in place to ensure a clean and comfortable environment, it seems we did not hit the mark on this occasion. We also note your comments regarding room amenities. Our resort takes pride in offering a range of amenities, including air conditioning, minibars, and safes, to enhance our guests' experience. It is disappointing to hear that these did not align with your expectations.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Zeus Puertas, General Manager

Dear Johnna,Thank you for such a great review.Your commendation on our incredible staff brings a sense of pride to us all at PlayaBachata Spa Resort. The dedication we have to service and attention is reflected in your satisfaction. Knowing that you've chosen to stay with us again is the highest compliment we could receive. It’s wonderful to hear that the condition of our resort and the room amenities have contributed to your 100% positive experience. We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear José, Thank you for taking the time to review your stay.We are so glad that you enjoyed your recent stay with us. However, we are sorry that you felt our high standards of service weren't reached on this occasion. We truly value all feedback and rest assured, your comments will be reviewed with our team.We are looking forward to welcoming you again. All the best!Zeus Puertas, General Manager

Dear Michael,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Dear Michael,Thank you for such a great review.It is wonderful to hear that you were pleased with our room cleanliness, hotel condition, service, and room amenities. We strive to provide our guests with exceptional experiences, so your commendations are greatly appreciated.However, we regret to hear that our current WiFi setup did not meet your expectations. We continuously work on enhancing our guest experiences and your feedback is instrumental in this process. Please rest assured that we take all comments seriously and are always seeking ways to improve.Thank you for choosing PlayaBachata Spa Resort for your stay. We are committed to ensuring our guests have a comfortable and enjoyable visit with us.We look forward to a return visit from you in the future.Best wishes,Zeus Puertas, General Manager

Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al PlayaBachata Spa Resort.Tenga por seguro que siempre nos agrada ofrecer la mejor atención a nuestros huéspedes, y nos complace que haya disfrutado de nuestras instalaciones y hospitalidad durante su estancia, destacando nuestra ubicación y el buen servicio recibido.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Zeus Puertas, General Manager

Estimada huésped,Muchísimas gracias por la excelente valoración que le otorgó al PlayaBachata Spa Resort.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Zeus Puertas, Director general

Dear Marsha Dianne, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear about your satisfaction with the cleanliness of your room, the overall condition of PlayaBachata Spa Resort, the high level of service you received, and the amenities that we provide.However, we regret to hear about your concerns regarding Wi-Fi connectivity and the quality of our pillows. We are continuously striving to provide the perfect balance of relaxation and modern comforts. We apologize if any aspect did not meet your expectations and will take your comments into consideration as we seek to improve our guest experience.Your commendation of the room's upkeep and the comprehensive amenities is truly rewarding. It is our pleasure to offer a welcoming and meticulously maintained environment.We hope to welcome you back. Best wishes,Zeus Puertas, General Manager

Dear Thelma, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you found our staff to be friendly and the overall cleanliness of our resort to meet your expectations. It is also gratifying to know that you enjoyed the quality and accessibility of our food offerings.However, we regret that our room amenities did not fully meet your needs. We take pride in our diverse room options and are continuously striving to enhance our guest experience. While we understand that there may not have been an abundance of activities for your teen granddaughter, we are pleased she was able to have fun and make the most of her stay with us.It is our hope that the positive aspects of your stay will bring you back to our doors, where the sun-kissed beaches and our dedicated team await to serve you with the care and excellence you deserve.We hope to welcome you back. Best wishes,Zeus Puertas, General Manager

Dear Ann,Thank you for taking the time to share your review.We are deeply saddened to learn that your stay did not meet the expectations set forth by your booking experience. We take immense pride in our resort's cleanliness and are surprised to hear your room was not reflective of our high standards.Regarding the overall condition of the resort, we continuously aim to provide facilities that delight our guests and regret that we missed the mark during your visit. Our team is committed to delivering exceptional service, and it is concerning to hear that we fell short in this area.We also understand the importance of having a room equipped with amenities that function properly and contribute to a comfortable stay. Please accept our apologies if this was not the case for you.Lastly, we want to convey that the safety and security of our guests are of utmost importance to us. It is regrettable if we gave you any reason to feel otherwise. While we do not have control over external booking platforms, we do hope that our in-house team provided you with the attentive assistance we are known for. We extend our heartfelt apologies for any inconvenience you may have experienced.We hope to be able to welcome you back for an improved stay.Kind regards,Zeus Puertas, General Manager