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Bewertungen von Renaissance Philadelphia Downtown Hotel

4 out of 5
Renaissance Philadelphia Downtown Hotel
401 Chestnut St, Philadelphia, PA

Bewertungen

8,6

Hervorragend

561 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
248 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 8 - Gut" "
107 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 6 - Okay" "
48 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
37 von insgesamt 1001 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

9,0/10

Personal & Service

8,0/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

werner, Nürnberg

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Gute Lage im Zentrum
Das Hotel ist ziemlich in die Jahre gekommen und bräuchte dringend eine Renovierung! Teilweise unfreundliches Personal! Frühstücksbüffet sehr dürftig!!! Bettwäsche nicht sauber.

10/10 – Hervorragend

Daniel

Gut: Sauberkeit

10/10 – Hervorragend

Elsa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked this hotel for the convenience of what we were doing. Clean hotel and the lobby looked great. All the staff were very friendly and nice. Didn’t like that our room had a carpet.
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Shaun

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Property was pretty expensive, especially what wasn't included in the price - Wi-Fi being one of them. Staff were friendly, but didn't go over the basic details about the property like where you can find the gym, how to access Wi-Fi, etc. Rooms are very dimly lit, and there is no main light switch, which is very inconvenient. You have to manually turn on every light you want to use. My room smelled like mothballs. I tried to ignore the smell, but when the tub in my bathroom wouldn't drain, that's when I felt compelled to say something. They kindly switched me to a new room that smelled a bit better and for the inconvenience they gave me a drink and breakfast voucher. The surrounding area was fine - things close earlier than I am used to coming from NY. For the price, i wouldnt recommend
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Jack

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Lots to do within three blocks of the hotel.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
2nd stay here and we still love it!
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Kristi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great experience- walked to dinner, great night’s sleep, safe and easy
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Javier

Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Jerome

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was large and comfortable. The location is fantastic for seeing the historical sites of Philadelphia. Rooms are priced on the higher end and valet can be used for about $50 per day including tax. Tip is extra but they are friendly and will load/unload your bags. I would stay here again.
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Kendall

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
I’m sure everything was state of the art when it was made but it looks like nothing has been updated since then. Don’t get me wrong. The place is nice but the pool definitely needs updated parts of the bottom were cracking enough where you could possibly cut your feet they got rid of the hot tub that it shows online. I can’t speak for in between guests, but when we put the cleaning request placard on the door, none of the bedding was changed.
Aufenthalt von 3 Nächten im April 2024

6/10 – Okay

CHRISTOPHER

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The location is exceptional. A few blocks from all the major historical sites. Plenty of restaurants from fine dining to hole in the wall gems within a few blocks. Staff is very pleasant and helpful, but seems they need better overall training and supervision.
Aufenthalt von 4 Nächten im April 2024

8/10 – Gut

Jewel

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a beautiful room with a great shower and terrific view. Super dog friendly. Hotel staff were nice and helpful. Cafe and restaurant very convenient in the morning in the hotel with a lot of great restaurants and sight seeing in the area while being walkable. Only drawback is the level of noise at night - the street noise was loud and every time someone on the floor slammed their door at night it was jarring and loud; for a light sleeper this was worth taking a star off and if I was a deep sleeper it would be 5 stars.
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Mostafa

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Ashley

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Beth, Allentown

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Located in the Old City Section of Philadelphia, within walking distance of museums and several Philadelphia Highlights Parking lot is just around the corner
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Humayun

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great please for staying to explore the historic city
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Tracy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What a wonderful place to stay! Everyone was knowledgeable and kind.The room was quiet, clean and beautiful. We truly enjoyed our visit to PA.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Daniel

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Michelle

Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

Steven

Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Norma

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room’s furniture was old and dirty. The Bathtub did not drain. There was an odor in the room. In overall, the hotel felt dusty and unkept.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Felecia, Brooklyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easily able to check in early. Great location!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

4/10 – Schlecht

Kimberly

Gut: Sauberkeit
I was disappointed with the guest service during check-in. Additionally, I was displeased to be informed that my car was parked in front and had to come down to it, even though I did not request valet parking to do so at that time.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cody Statler, Assistant Front Office Manager am 27. Feb. 2024
Good day Ms. Kimberly, that doesn't sound like the typical experience at our hotel, we are known for our guest service from the time you arrive until you leave at the end of your stay. I'm very sorry to hear of this experience as it is certainly not our norm. It is my sincerest hope that you'll allow us another opportunity to improve upon your experience with Renaissance Philadelphia Downtown Hotel. Warmest Regards

8/10 – Gut

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location is great. Check in was easy and staff were friendly. The furniture is a little old and need update.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Yamileth

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I liked that the staff was super nice, every time I called the front desk they always answered and always ready to help! Definitely would return! Very good place to stay with children.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

David

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our room was spacious. Gym and pool were nice. I liked the walking distance to the Liberty Bell and convenience stores
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

8/10 – Gut

Gisel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The stay was great the people were nice and I highly recommend!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Barry

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff. Clean !!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Stephen A

Aufenthalt von 3 Nächten im Februar 2024

6/10 – Okay

Ashley

Mit dem Partner gereist
Gut: Personal & Service
Our stay at the Renaissance was average. The people were the best and the most helpful. Our room was average, it felt dark and unclean. The bathroom socket was not safely secured into the wall. There was mold in the shower. The beds were uncomfortable, we woke up both days with back pain due to how hard the beds were. We enjoyed being able to walk around the downtown and to be close to the Old City.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Jona

Gut: Ausstattung und Zustand der Unterkunft
Amazing property! Great food and customer service.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Andrew

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is stunning! The rooms are beautiful, clean modern and spacious. Literally had the best time ever stay here for the weekend. Thank you for a fantastic stay.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Nathan

Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Kelly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just returned from an overnight stay at the Renaissance downtown hotel and it was great! The front desk was so helpful and even let us check in early. The pool which was heated to 90 degrees was a hit with my two kids. There were plenty of great restaurants in walking distance. We were even treated to breakfast which was delicious. I would definitely recommend this hotel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Ilya

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely property with big rooms and good gym.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Aminah

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Ruth

Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Ashley

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Friendly staff, newer facility and great location. Restaurant could’ve been more kid-friendly and affordable. Average stay.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Alyssa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Stephanie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
This place is amazing! It was a great little getaway with the family. My Husband had to stay here for jury duty a month ago for five weeks and we came back with the family, just for a little getaway and it did not disappoint. We had the best time. We spent time at the pool and walked around the city. We had a wonderful time.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

David

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Beverly

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice and friendly staff
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Joseph

Mit dem Partner gereist
Gut: Ausstattung
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Brittney

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Cody Statler, Assisant Front Office Manager am 5. März 2024
Thanks for sharing your review of our hotel, it's feedback like yours that allows us the opportunity to improve and be the best of service for our guests. Thanks for choosing Renaissance Philadelphia Downtown Hotel, we hope to have you with us again soon.

10/10 – Hervorragend

Shea

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Tsuimei

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Marlene

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Nia

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im November 2023

8/10 – Gut

Pete

Gut: Sauberkeit und Personal & Service
Good location
Aufenthalt von 2 Nächten im November 2023
Antwort von Cody, Assistant Front Office Manager am 29. Nov. 2023
Thank you for your review! We appreciate you taking the time to share your experience. We look forward to having you with us again soon. Thanks for choosing Renaissance Philadelphia Downtown Hotel!