Guten Tag Jon,We are sincerely sorry to learn you were disappointed by your stay with us. We are sorry you had the feeling our establishment was impersonal and not welcoming. We hope you will give our establisment another chance soon.We wish you a great day !

Dear Teodoro,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a good stay with us. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear Rainer, Thank you for taking your time to share with us your feedback. We are sincerely sorry you have been disappointed by your stay in our establishment. Regarding the schedule of the breakfast buffet it is written in our evelators, in front of the restaurant and on our digital service leafleft (you can access thanks to the QR code in your room). We do have AC in both our lobby and in the rooms however we do apologize for not fixing it during your stay. We wish you a lovely day,

Dear Urs,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a good stay with us. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear Susan,Thank you for leaving us this amazing review !We hope you had a great time with us.We can't wait to have you back.I wish you a lovely day,

Dear Anonymous,On behalf of all the team, I would like to thank you for your nice review. We are happy to read you had a great stay with us,We hope to welcome you once again very soon,I wish you a lovely day,

Dear Gerhard,We would like to thank you for staying with us and for taking the time to share your positive experience with us. The entire Novotel Paris Gare de Lyon team and myself are happy to read that you had a good stay with us. We thank you again for your excellent review.We hope to welcome you very soon during your next stay in Paris. I wish you a pleasant day,

Dear Arie,Thank you for your lovely review.We are happy to know you had a great time with us. I wish you a lovely day,

Dear Ngodup, please forgive me for my poor level of German therefore I answer you back in English.First of all, we would like to thank you for staying with us and for taking the time to share your experience.We are deeply sorry to learn that your stay with us did not meet your expectations and you found our closets too small. For your next stay, we invite you to reserve a Privilege room or Suite room, more spacious, and of various services like a Nespresso machine, a free minibar as well, cosmetics, a bathrobe and slippers.We do take into consideration your remark regarding the water bottle. Be assured I will share it with the Direction.Thank you again for taking the time to share your feelings and I hope that you will give our establishment another chance during a future stay.I wish you an excellent day,

Dear Verena,Please forgive me for my poor level of German therefore I answer you back in English.We would like to thank you for staying with us and for taking the time to share your experience. Be assured I will share all your kind words regarding our services and our friendly staff. It will be a pleasure for them to learn they were able to brighten your stay. I will also share your comment regarding the restaurant menu to Matthias, our Restaurant Manager. It is true we have a small card as we focus on good quality products.Thank you again for taking the time to share your feelings and I hope you will visit us again soon.I wish you an excellent day,

Dear Sabine, Please forgive me for my poor level of German, therefore i will answer you in English. We appreciate you took the time to share with us your feedbacks concerning your stay with us ! On behalf of all the team, we thank you for your nice comment about our "friendly staff". I will also pass the word to the Chef Nicolas about your appreciation of our breakfast. Our goal is to provide our guest a fresh, natural and diverse breakfast focused on good Mediterranean products.We are glad you highlighted the good location of our hotel. Indeed our establishment is right next to the train station but still offers you a quiet stay. We will take into consideration your remark about the furnishments of your room. For information, please note we are gonna renovate the rooms in 2024.We hope to host you soon again for your next trip to Paris. Have a lovely day,

Dear Verena, Please forgive me for my poor level of German, therefore i will have to answer you in English. Many thanks for taking the time to share with us your perception of your stay. We appreciate this feedback which will help us to improve our service.Know that we are glad you chose our establishment and our team is always giving its maximum to offer our guest an exceptional experience.We sincerely appologize for the inconvience you pointed concerning the gluten-free elements of the breakfast even though the gluten-free food is on another display. We are dedicated to offer good, fresh, gluten-free and lactose-free products. I will inform Matthias our Restauration Manager about your remark. We took note of your remark regarding the air conditioning and we are very sorry for all the inconvenience. Our hotel air conditioning has two modes "Winter" and "Summer". Many people were cold and that is why we put the "Winter mode". If you have any other suggestion please do not hesitate to share with us by mail.We would love to have you again for your next stay in Paris in order to show you our improvements.Have a lovely day,

Dear Cornel,Please forgive me for my poor level of German therefore I answer you back in English.We thank you for staying with us and for taking the time to share your experience. We hope you had an amazing stay.I will share your remark regarding the temperature of the pool with the Direction of the hotel.We thank you again for your excellent comment. We hope to welcome you very soon during your next stay in Paris. I wish you a lovely day,

Dear Guest, Thank you for sharing your opinion. it is essential for us and it helps us to improve our services and ourselves. Regards, Serge Lenormand - Manager

Good morning, Thank you for your feedback and sorry that your stay was not up to your expectations. Due to renovations, the catering services are temporarily moved to the 1st floor. My teams make every effort to maintain a quality service but I understand your disappointment with the inconvenience. The renovation will be finished at the end of February; we can not wait to show you these new spaces! See you ! Serge Lenormand

Dear Guest, Thank you for sharing your mark about Novotel Paris Gare de Lyon. I hope your stay went well. I remain at your disposal. Have a good day,