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Bewertungen von Quality Inn Palm Bay - Melbourne I-95

2.5 out of 5
Quality Inn Palm Bay - Melbourne I-95
890 Palm Bay Rd Ne, Palm Bay, FL

Bewertungen

8,2

Sehr gut

473 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
296 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
105 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
65 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
64 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

9,0/10

Personal & Service

7,8/10

Ausstattung

8,0/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Klaus, Besigheim

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
There were bugs in the room and the room did smell.
Aufenthalt von 4 Nächten im Juni 2023
Antwort von Guest Service am 14. Juni 2023
Thanks for the review

6/10 – Okay

Julia

Verbesserungswürdig: Sauberkeit und Personal & Service
Bett war verdreckt und der Teppich sehr fleckig. Personal war teilweise auch nicht sehr freundlich.
Aufenthalt von 1 Nacht im April 2023
Antwort von General Manager am 18. Apr. 2023
Thank you for taking the time to tell us about your experience at the Quality Inn I-95.I am sorry that your experience did not meet your expectations: please allow me to express my sincerest apologies.Your feedback is very important to us, and I am sorry the hotel and the room were less than adequate during your stay. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at the Quality Inn we continuously strive to meet your needs and expectation.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future

8/10 – Gut

Michael

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
"ok"
Aufenthalt von 1 Nacht im April 2023
Antwort von Guest Services am 15. Apr. 2023
Thank you Michael for sharing your review with us. Our guest feedback is very important to us.

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Vielen Dank , kommen gerne wieder !
Ein weiteres gutes Motel dieser Kette, gut in Schuss , mit sehr freundlichem Personal ! Wir kommen gerne wieder !
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Guest Services am 23. Jan. 2023
Thank you for sharing your review with us!

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wir kommen gerne wieder , vielen Dank !
Dies ist eines der super gut geführten Motels dieser Kette, praktisch gelegen , ruhig , sauber und ordentlich ! Kann ich uneingeschränkt weiter empfehlen , kommen gerne wieder !
Aufenthalt von 2 Nächten im Januar 2023
Antwort von Guest Service am 22. Jan. 2023
Thank you for the amazing review. Our goal is to make your stay a perfect 10 and we see we did that with you. We look forward to many more stay with us in the future.

8/10 – Gut

Sandra

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2022
Antwort von Manger am 22. März 2022
Thank you for taking the time and sharing your review with us.

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Schon in die Jahre gekommen, aber sehr sauber und sehr nettes Personal
Aufenthalt von 2 Nächten im November 2019
Antwort von Tiffany W. am 2. Dez. 2019
Thank you for reviewing our hotel, we appreciate it. I do hope that we will see you again soon.

10/10 – Hervorragend

Murat, Essen

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tolles Hotel. Mit vielen Einkaufsmöglichkeiten in der Nähe. Aldi Wal Mart Starbucks Popays uvm. Gutes Frühstück für Amerikanische Verhältnis! Toller Service und Nette Mitarbeiter. Würden das Hotel immer wieder buchen.
Aufenthalt von 5 Nächten im Juli 2019
Antwort von Tiffany W. am 30. Sept. 2019
Vielen Dank für die Bewertung unseres Hotels Murat, wir freuen uns sehr, von Ihnen zu hören! Ich freue mich sehr, dass wir Ihnen einen angenehmen Aufenthalt bei uns bieten konnten, und wir freuen uns darauf, Sie in der hoffentlich nahen Zukunft wiederzusehen! Seien Sie gut! Thank you so much for reviewing our hotel Murat, we greatly appreciate hearing from you! I am very pleased that we were able to offer you a pleasant stay with us, and we look forward to seeing you again in the hopefully near future! Be well!

10/10 – Hervorragend

Josef

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Tiffany W. am 6. Aug. 2019
Thank you Josef for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 – Gut

Sandra

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Tiffany M. am 6. März 2019
Thank you for reviewing our hotel, it is always appreciated. I am glad that you had a pleasant stay with us and we look forward to having you stay with us again. Be well!

8/10 – Gut

Dieter

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Gutes Hotel in zentraler Lage
Schönes Hotel in guter Lage, Einkaufsmöglichkeiten in unmittelbarer Nähe. Möbel etwas älter aber alles vorhanden und sauber.
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Tiffany M. am 22. Feb. 2019
Vielen Dank für die Bewertung unseres Hotels, es wird sehr geschätzt. Ich bin froh, dass wir zu Ihrer Zufriedenheit waren, und ich hoffe, dass wir das nächste Mal, wenn Sie in unserem Teil der Welt sind, die Freude Ihres Unternehmens haben werden! Thank you for reviewing our hotel, it is greatly appreciated. I am glad we were to your satisfaction, and I hope that we will have the pleasure of your company the next time you are in our part of the world!

8/10 – Gut

Angela

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Würde ich jederzeit wieder dort übernachten
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Tiffany M. am 14. Feb. 2019
Vielen Dank für die Bewertung unseres Hotels, es wird immer geschätzt. Ich bin froh, dass Sie Ihren Aufenthalt genossen haben und ich danke Ihnen, dass Sie unser Hotel weiterempfehlen möchten. Das bedeutet für uns einen guten Deal. Nochmals vielen Dank und sei gut! Thank you for reviewing our hotel, it is always appreciated. I am glad you enjoyed your stay and I thank you for being willing to recommend our hotel, that does mean a good deal to us. Thank you again and be well!

10/10 – Hervorragend

Werner

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hotel
Alles ok. Gutes Hotel für an NFL Spiele zu gehen. Sehr nah am Station.
Aufenthalt von 1 Nacht im November 2018
Antwort von Tiffany W. am 19. Nov. 2018
Vielen Dank, dass Sie unser Hotel besichtigt haben, wir freuen uns sehr darüber. Ich freue mich, dass Ihnen Ihre Zeit bei uns gefallen hat, und wir freuen uns auf ein Wiedersehen in naher Zukunft. thank you for reviewing our hotel, we appreciate it. I am glad you enjoyed your time with us, and we look forward to seeing you again in the near future.

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Komfortables Hotel mit guter Anbindung
Das Hotel war bei der Urlaubsplanung als Zwischenstopp zwischen Orlando und Miami ausgewählt worden. Durch eine kurzfristige Planänderung wurde das Hotel aber letzlich Ausgangspunkt für zwei Strandausflüge: für ein nachmittägliches Baden im Atlantik und einen spektakulären Sonnenaufgang an Melbourne Beach, die mit einem wunderbaren Sandstand in nur rund 15 Minuten vom Hotel aus zu erreichen ist. Das Hotel liegt quasi auf dem "scenic highway", der an der Atlantikküste bis nach Miami führt.
Aufenthalt von 1 Nacht im Februar 2018
Antwort von Tiffany am 20. März 2018
Dear Valued Guest, Vielen Dank für die Zeit nehmen, um ein solches Wunder detaillierte Rezension verlassen! Wir freuen uns, dass Sie Melbourne Beach genießen! Es ist ganz das Juwel hier in Brevard County! Nochmals vielen Dank! Thank you so much for taking the time to leave such a wonder detailed review !! We are glad you got to enjoy Melbourne beach ! Its quite the gem here in Brevard county! Thank you again!

10/10 – Hervorragend

Rodney

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked Mario, he is very nice.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Luis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Vicky

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A basic good nights sleep
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 19. Mai 2024
Thank you for your feedback! We are delighted to hear that you had a pleasant stay with us and found the value to be excellent. We strive to provide our guests with a comfortable experience at a great price, and we are thrilled that we met your expectations. Your kind words are greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future!

10/10 – Hervorragend

Jeremie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was peaceful and clean. The staff got me checked-in quickly. The price was affordable :)
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 21. Mai 2024
Thank you for your feedback! We are delighted to hear that you had a pleasant stay with us and found the value to be excellent. We strive to provide our guests with a comfortable experience at a great price, and we are thrilled that we met your expectations. Your kind words are greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future!

10/10 – Hervorragend

Jake

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was really nice. Comfy room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manger am 16. Mai 2024
Thank you for the amazing review, we are thrilled to see your stay was a 5 star. Our team works very hard to make sure our guest has a wonderful experience with us. I see they did that with you. We hope to see you again on the next visit to the area.

10/10 – Hervorragend

mary, cincinnati

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 8 Nächten im Mai 2024
Antwort von General Manger am 16. Mai 2024
We are overjoyed to hear that you had a perfect 10 stay with us! Thank you so much for sharing your positive experience. Our team works hard to ensure that every guest has a wonderful and memorable stay, and it's incredibly rewarding to receive such glowing feedback. Your satisfaction is our top priority, and we are thrilled that we were able to meet and exceed your expectations. We can't wait to have the pleasure of welcoming you back for another exceptional stay in the future!

10/10 – Hervorragend

mary, cincinnati

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great front desk staff!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 15. Mai 2024
Thank you for your feedback! We are thrilled to hear that you had a great stay and that our staff were able to make your experience enjoyable. We strive to provide excellent service and a comfortable environment for all our guests, and we are delighted that we met your expectations. If you have any suggestions for how we can improve further, please feel free to let us know. We look forward to welcoming you back in the future!

10/10 – Hervorragend

Gerald

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was clean. Thank you
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 13. Mai 2024
I'm delighted to hear that you had such a positive experience at the hotel! A safe, clean, and comfortable environment is essential for a great stay, and having welcoming staff can truly make a difference in your overall experience. It's wonderful to know that the hotel staff went above and beyond to make you feel welcome. Their hospitality likely added an extra touch of warmth to your stay. Reviews like yours are a testament to the quality of service provided by the hotel and its staff. Thank you for sharing your feedback, and I hope you have many more memorable stays in the future!

2/10 – Ungenügend

Anthony

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Smelled like mildew
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Service am 9. Mai 2024
Thank you for taking the time out of a busy day to share this with us.We will address this with the correct departments.

10/10 – Hervorragend

Abu

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice area
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 9. Mai 2024
Thank you Abu for sharing a review with us.I'm delighted to hear that you had a wonderful stay! Your positive feedback is truly appreciated and it's fantastic to know that your experience at the hotel exceeded your expectations. It's always a pleasure to hear that guests have enjoyed their time with us, and we always welcome feedback from our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience in the future!

10/10 – Hervorragend

Moses

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 5. Mai 2024
Thank you Moses for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you found our hotel to be deserving of a 5-star rating. It is our utmost priority to provide exceptional service and a comfortable stay for all our guests. We hope to see you again the next time you visit the area

10/10 – Hervorragend

MIGUEL A BARRERA

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent service and location
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 2. Mai 2024
Thank you so much Miguel for taking the time to share your experience and write such a glowing review of your recent stay with us. We are thrilled to see that your stay was nothing short of perfect and that we were able to exceed your expectations in every way.At Quality Inn I-95 Palm Bay, we always strive to provide exceptional service, top-notch amenities, and a welcoming atmosphere to ensure that our guests have a memorable and enjoyable stay. It is wonderful to know that our efforts did not go unnoticed and that you had a fantastic experience with us.Your kind review means the world to us, and we will be sure to pass along your compliments to our dedicated team members who work hard to make every guest feel special and well taken care of and to give our guest a quality stay.We truly appreciate your feedback and the opportunity to have been of service to you. Should your travels bring you back to us at the Quality Inn I-95 in Palm Bay, we would be honored to welcome you back for another exceptional stay.Thank you once again for choosing us and for being a valued guest. We look forward to the pleasure of hosting you again in the near future

8/10 – Gut

Jerry

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Looks like mold coming through ceiling paint
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 28. Apr. 2024
Thank you Jerry for sharing your review with us.We will be addressing this with the maintenance department.

10/10 – Hervorragend

Holly

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
My stay at the Quality Inn was a wonderful experience. The hotel/ my room was clean and comfortable, and the staff was fabulous.
Aufenthalt von 4 Nächten im April 2024
Antwort von General Manager am 28. Apr. 2024
Dear HollyThank you so much for taking the time to share your experience and write such a glowing review of your recent stay with us. We are thrilled to hear that your stay was nothing short of perfect and that we were able to exceed your expectations in every way.Your kind words mean the world to us, and we will be sure to pass along your compliments to our dedicated team members who work hard to make every guest feel special and well taken care of. we look forward to your next visit with us.

2/10 – Ungenügend

Phillip

Gut: Sauberkeit und Personal & Service
Horrible bed felt like a metal mattress so form I went to a different hotel
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 24. Apr. 2024
Thank you for sharing your review with us.I am so sorry you did not like our mattress.I did look into your reservation for the one night and I do not see were you checked out the same night with the front desk or brought it to anyone’s attention.We have sealy dream cloud mattress and get compliments on them. We do apologize that it was not to your liking.

4/10 – Schlecht

Jacqueline

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
There is only housekeeping service Monday thru Friday by request. You have to take your dirty towels to the front desk in order to get clean ones. The hotel is dated.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 22. Apr. 2024
Thank you Jackie for sharing your review with us. We do offer housekeeping service 7 days a week by request only and full service every 3 days. We do not enter our guest rooms unless they have given us permission. We are very excited to say we will be going thru renovations very soon here and hope to see you again.

8/10 – Gut

Julie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice check-in area. Plenty of parking. Quiet room.
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 19. Apr. 2024
Thank you for choosing to stay with us! We are thrilled to hear that you had a great experience during your time at our property. Our team works hard to ensure that each guest has a memorable and comfortable stay, and it is always rewarding to receive positive feedback.We are delighted that you enjoyed our amenities, services, and hospitality. Your satisfaction is our top priority, and we are grateful for your kind words. We hope that you had a chance to relax and unwind during your visit, and that you were able to create lasting memories during your stay with us

10/10 – Hervorragend

David

Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 5. Mai 2024
Thank you David for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you found our hotel to be deserving of a 5-star rating. It is our utmost priority to provide exceptional service and a comfortable stay for all our guests.

10/10 – Hervorragend

Tina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 14. Apr. 2024
Thank you Tina for sharing your review that you had a perfect stay! It looks like your experience exceeded your expectations and truly made your time enjoyable. It's always wonderful when guests have such positive experiences. Whether it was the service, amenities, or the overall atmosphere of your stay, Thank you for sharing your feedback, and we look forward to welcoming you back for another perfect stay in the future!

8/10 – Gut

Gayank

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff are friendly and rooms/common area is very clean. Only wished they changed the breakfast a little bit day to day.
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 12. Apr. 2024
Thank you Gayank, I'm glad to hear that you found the staff friendly and the rooms/common areas very clean during your stay. It's always nice to feel welcomed and comfortable when traveling. Here at the Quality Inn we thrive to do that with our guest. I understand your desire for a bit more variety in the breakfast offerings. Providing a diverse breakfast menu can certainly enhance the overall experience for guests. I will be sharing your feedback directly with the upper management team of the establishment. Your input could help them make positive changes for future guests. Thank you for sharing and staying with us. We look forward to seeing you again.

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 8. Apr. 2024
Thank you David for the wonderful review, feedback from our guest is very important to us. Our team works very hard to make sure our guest has an exceptional stay with us. I see we did that with you. We look forward to your next visit with us.

2/10 – Ungenügend

Linda

Mit Haustieren gereist
I never stayed at this hotel they refused my stay because I did not have a hard copy of my New York state driver's license even though I had other forms of ID that could verify that it was me including my birth certificate social security card and a retired DMV license with the same ID number since I was 16 years old I then was outside organizing my things sitting down so that I could make my journey off the property more easily done with my dog and I was approached by one of the desk Representatives working there until to leave right away it can't stay there and I said I had no intention to stay there I was just rearranging things it would be easier for me to get around with my dog. The staff was very much uncompassionate and I would never use this location again
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Services am 31. März 2024
Thank you Linda for sharing. The hotel has a policy and the Staff is to enforce the policy. We are very sorry you did not have a physical ID but that is a requirement at our hotel for safety and security . We would recommend going and getting your physical ID so in future travels you will not run into this issue.

10/10 – Hervorragend

Gustavo

Gut: Personal & Service und Zustand der Unterkunft
Excelente para pasar en el camino
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 27. März 2024
Thank you Gustavo for sharing your review with us. I'm thrilled to hear that you had a perfect stay! It's always our goal to provide our guests with a memorable and enjoyable experience. We strive to create a welcoming and comfortable environment for everyone who stays with us. Your positive feedback means a lot to us and serves as motivation to continue delivering exceptional service. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another wonderful experience!

2/10 – Ungenügend

Jolany's

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von General Manger am 27. März 2024
Dear JolanyThank you for taking the time to provide us with your feedback. We sincerely apologize that our hotel's policies did not meet your expectations. It is regrettable that we were unable to provide a grill area for your use, as we do not offer this amenity on-site for various reasons. We would like to clarify that the charges you mentioned were not related to your room but rather incurred due to the extensive cleanup required after your gathering at our pool area. Regrettably, your group of over 20 people caused significant disruption by spreading food around the pool, damaging property including umbrellas and pool furniture, and accessing restricted areas such as our storage unit. Furthermore, the incident led to the closure of the pool due to safety concerns, as foreign objects were found in the water, and the surrounding area was left in a disorderly state. The charges reflect the costs associated with restoring the pool area to its original condition and ensuring the safety and comfort of all our guests

6/10 – Okay

Carter C.

Mit der Familie gereist
Easy access to interstate but pretty tired property.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Services am 26. März 2024
Thank you, Carter, for sharing your review with us,our hotel is located in a great location from interstate and also within walking distance to many restaurants and shopping. We are very excited to let our guest know that we will be going thru some upgrades this year also. We do hope to see you again on your next visit to the area.

2/10 – Ungenügend

Jolany's

Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
This hotel charges for everything, late check out, early check in, too much ice, if you don’t return your parking pass. We were charged a cleaning fee for something we did not do! Our room was dirty, the pillow casings were yellow and the bathroom curtain was broken! Front desk staff and manager were very nasty. Don’t waste your money staying here!
Antwort von Hotel Management am 26. März 2024
Dear JolanyThank you for taking the time to provide us with your feedback. We sincerely apologize that our hotel's policies did not meet your expectations. It is regrettable that we were unable to provide a grill area for your use, as we do not offer this amenity on-site for various reasons.We would like to clarify that the charges you mentioned were not related to your room but rather incurred due to the extensive cleanup required after your gathering at our pool area. Regrettably, your group of over 20 people caused significant disruption by spreading food around the pool, damaging property including umbrellas and pool furniture, and accessing restricted areas such as our storage unit.Furthermore, the incident led to the closure of the pool due to safety concerns, as foreign objects were found in the water, and the surrounding area was left in a disorderly state. The charges reflect the costs associated with restoring the pool area to its original condition and ensuring the safety and comfort of all our guests.Warm regards,

4/10 – Schlecht

Doreatha

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
This is our first and LAST stay at this place. The rooms are very dated and small. The sink is detached from the bathroom. You close the door to use the toilet, then open the door to wash your hands - GROSS!!! The refrigerator had a red stain in the bottom. The microwave was dated and inoperable. We had to go downstairs to report an issue with the microwave and Mario at the service desk told us it would not be replaced since we were only booked for one night. A bulb was out in the room. The extra towels located underneath the sink area were wet due to pipe leaking so we had to go back down stairs to request more since the phone in the room was not working and we couldn't get through to down stairs on out cell. The pool was CLOSED due to maintenance. The quality here SUCKS. We would like a REFUND!!!! I also have photos.
Antwort von General Manager am 23. März 2024
Please allow us to express our sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the Microwave not being plug in and the one light bulb not working in the room above the bed and have addressed these with our Maintenance Dept. We do understand that in some hotels the vanity area and bathroom area are together in one room, Unfortunately, we were a Jamerson Inn before we became a Quality Inn and the structure of the building was set up this way already. We continuously strive to meet your needs and expectation.

8/10 – Gut

Octavio

Gut: Zustand der Unterkunft
And
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 21. März 2024
I'm glad to hear that you had such a positive experience with our staff! Providing excellent customer service is always our top priority, and it's wonderful to know that our team exceeded your expectations. We truly appreciate your kind words and thank you for taking the time to share your feedback.

6/10 – Okay

Julia

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Services am 21. März 2024
Thank you for taking the time to leave a review. We appreciate your feedback.If you have any specific comments or suggestions you would like to share with us, please feel free to reach out. Your opinion is important to us as we strive to continually improve our offerings.Thank you for choosing to stay with us.

10/10 – Hervorragend

Maki

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I can’t recall when I have dealt with nicer, more helpful staff!
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 16. März 2024
Thank you Maki for sharing your review with us.We are so glad to hear that you had such a positive experience with our staff! Providing excellent customer service is always our top priority, and it's wonderful to know that our team exceeded your expectations. We truly appreciate your kind words and thank you for taking the time to share your feedback. If you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice staff; clean and quiet; room a bit damp/ musty but ok; easy access to highway; nice stay
Aufenthalt von 5 Nächten im März 2024
Antwort von Guest Services am 14. März 2024
I'm happy to hear that you had a perfect stay! It's always our goal to provide our guests with an enjoyable experience. We strive to create a welcoming and comfortable environment for everyone who stays with us. Your positive feedback means a lot to us and serves as motivation to continue delivering exceptional service. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another wonderful experience!

8/10 – Gut

Randall

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The refrigerator in room wasn’t cold!
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Services am 11. März 2024
Thank you for sharing your review with us. Our team works hard to give an excellent stay with our guest and I see we did do that with you except with one thing. We do apologize that your stay was impacted by the refrigerator not being cold. Your comfort and satisfaction are important, and I apologize for any inconvenience. We will address this with our maintenance department. Thank you for bringing this to our attention, and we appreciate your feedback to help us improve our services.

8/10 – Gut

Gayle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room is comfortable and well maintained.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manger am 5. März 2024
Thank you, Gayle, for your review, our guest feedback is very important to us. Our team works hard to give our guest a great experience. We look forward to seeing you again.

8/10 – Gut

Shenoa

Aufenthalt von 3 Nächten im Februar 2024
Antwort von General Manger am 25. März 2024
Thank you Shenoa, for sharing your review with us.Our guest feedback is very important to us and always helps us improve your stay. We are pleased to see you had a great experience with us and we look forward to seeing you again.

8/10 – Gut

Greg

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet and Clean, nice hot breakfast included.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 29. Feb. 2024
Thank you Greg for choosing to stay with us! We are thrilled to hear that you had a great experience during your time at our property. Our team works hard to ensure that each guest has a memorable and comfortable stay, and it is always rewarding to receive positive feedback.We are delighted that you enjoyed our amenities, services, and hospitality. Your satisfaction is our top priority, and we are grateful for your kind words. We hope that you had a chance to relax and unwind during your visit, and that you were able to create lasting memories during your stay with us.Your feedback is truly appreciated, and we look forward to welcoming you back in the future. If there is anything else we can do to enhance your next stay, please do not hesitate to reach out. Thank you once again for your kind words, and we hope to see you again

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 26. Feb. 2024
Thank you for choosing Perfect 10 for your stay! We're delighted to hear that you had a fantastic experience with us. Our team strives to provide top-notch service, and we're thrilled to know that we met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional stay in the future.