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Bewertungen von Regal Palms Resort & Spa at Highlands Reserve

3.5 out of 5
Regal Palms Resort & Spa at Highlands Reserve
2700 Sand Mine Rd, Davenport, FL

Bewertungen

7,2

Gut

6 von insgesamt 18 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
5 von insgesamt 18 Gästebewertungen haben eine Bewertung von 8 - Gut" "
2 von insgesamt 18 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 18 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 18 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,2/10

Sauberkeit

8,0/10

Personal & Service

7,6/10

Ausstattung

7,0/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Kimberly

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not very good. When we walked in room blinds were broken and thrown down in floor. Dryer was full of old towels still wet because dryer was broken. Then woke up to a leak in bathroom that caused several inches of water and went thru to bottom level. Called for maintenance to come and took them 2 hours to get there and wasshorrible rude when walking in.
Aufenthalt von 6 Nächten im Dezember 2022

2/10 – Ungenügend

Susan, Wheeling

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Washer/dryer had been broke for a week before arrival, wifi worked 10 minutes at a time before disabling and having to be reset, dresser drawers were broken, doors had to be lifted slightly to latch, locks on doors didn't work, etc.
Aufenthalt von 6 Nächten im Mai 2022

4/10 – Schlecht

Lulu

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Can’t set the Ac to cold, no more than 72 degrees there is a $200 charge as the ac will freeze if set lower than 72 degrees. It was hot there, could not sleep. The carpet was filthy, roaches in the bathrooms, the couch was also filthy and will sink in when sitting
Aufenthalt von 3 Nächten im April 2022

8/10 – Gut

Jared

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The pool area is enjoyable till about 10-11:00 and then it gets crowded. Multiple families bring their own music speakers and play them loudly.
Aufenthalt von 7 Nächten im April 2022

2/10 – Ungenügend

Ruth, fort mill

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
This was by far the worst property I’ve ever stayed in. I have filed a complaint with Expedia and tried to speak with the management at Regal Palms but they were not helpful as they say the units are privately owned. The townhome we received should not be allowed to be rented. People work hard for their vacation money and it’s disheartening they can rent this with: Badly cracked tile flooring in the bathroom and the cabinet siding is actually peeling off the vanity, the carpeting throughout, is ruined and badly stained everywhere, the furniture is falling apart and actually held together in places with tape, the pillows on the sofas have holes, the beds have very noisy and stained mattresses with nothing even covering the damaged and stained box springs- the fabric on the springs is actually all ripped and falling down on the ground. The air conditioning says it can’t be set below 75 degrees or the unit will freeze and you will be charged $200, the townhomes are 2 story so the upstairs was warm! the 2 fire extinguishers were expired, grease was actively dripping down onto the stove from the dirty microwave above, there was a filthy coffee pot so we couldn’t use it, and the tea kettle was broken, only 2 burners work on the stove top. I can’t even list everything wrong in this unit. The pool area was the good part about this “resort”. Nice looking pool and lazy river. Charge is $22 per day- we weren’t able to use it but charges will be added to your total. Do not stay.
Aufenthalt von 3 Nächten im März 2022

10/10 – Hervorragend

Marianne Andersen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dette var tredje gangen vi har vært her. Og tredje rekkehuset. Posetivt er jo at det er lett fremkommelig, rolig og trygge gater. Varme i bassenget og godt med solsenger rundt bassenget. Det kjipe var at sengene knirker unormalt mye, og at vaskemaskinen i dette huset ikke virket. Jeg sendte en mail om dette, og fikk svar om å ringe vedlikehold og de la med et nr. Dette er vel ikke mitt ansvar som leieboer for ei uke?
Aufenthalt von 7 Nächten im Februar 2022

4/10 – Schlecht

Robin

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Komfort des Zimmers
To far out
No wash clothes or garbage bags or dish soap
Aufenthalt von 3 Nächten im Februar 2022
Antwort von VRM Homes am 22. Feb. 2022
Thank you for your review. All guest are sent before arrival, a list of "Self Catering townhomes". This list states what is and is not provided in our homes. All our homes have the phone number for housekeeping needs.

8/10 – Gut

Kelly

Gut: Sauberkeit und Personal & Service
I liked location and cleanliness. I didnt care for the bedding and condition of towels with no washclothes to use.
Aufenthalt von 5 Nächten im Februar 2022

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Safe and clean. Great place to stay in the Orlando area.
Aufenthalt von 5 Nächten im Dezember 2021
Antwort von VRM Homes am 6. Jan. 2022
Thank you for your review. We are glad you enjoyed your stay.

8/10 – Gut

Reginald

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All the information that they required upon check-in was provided ahead of time check-in could have been done a lot quicker. Check out was awesome! No issues whatsoever. For our purposes of what we needed the rooms for it worked out excellent!
Aufenthalt von 3 Nächten im Dezember 2021
Antwort von VRM Homes am 6. Jan. 2022
Thank you for your review. We are pleased you enjoyed your stay. Our apologies that your check in at Regal Palms Resort was slow.

10/10 – Hervorragend

Will

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was very big 4 bedroom / 3 bath
Aufenthalt von 5 Nächten im November 2021
Antwort von VRM Homes am 28. Nov. 2021
Thank you for your great review. We pride in giving excellent service. We are glad you enjoyed your stay.

6/10 – Okay

Kimberly

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Stay was good, but entered the unit and there were ants in the kitchen, 2 bedrooms, and one of the bathrooms. No matter how much you wipe down, they kept coming back. Also, one roll of toilet tissue in each bathroom and there was no face towels, had to go and buy towels and tissue. I just feel that for the price we paid that there should have been more items. We also had to go and buy pots. All they had was skillets and a pot to do vegetables. Besides that, the unit was good
Aufenthalt von 4 Nächten im Juli 2021
Antwort von VRM am 17. Juli 2021
Hi Kimberly. Thank you for taking the time to post a review. All 598 homes at Regal Palms have pest control operated by the Home Owners Association via the front desk. Pest control services are on site and operate 7 days a week. We are sorry if this was not evident but thought the information was in the welcome pack you received at check in. If not your review will allow us to make a change that is positive for future guests. As for facilities within the home, we have staff on site and a number for the guest to ring is in every home. A shortage of cooking utensils would normally be addressed in minutes and we are sorry if this was not the case. We will ask the team to check pots and pans in all our homes but most certainly would have prevented you having to buy any yourself had you contacted us. We are pleased you were happy with everything else and Thank You again

10/10 – Hervorragend

Mercedes

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juni 2021
Antwort von VRM am 17. Juli 2021
Hi Mercedes Thank you for your score of 10 out of 10. We hope to see you again soon and posting such a good result means so much to our staff who often only are criticized. Thank you again

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was okay
Aufenthalt von 3 Nächten im Juni 2021
Antwort von VRM am 17. Juli 2021
5 out of 5 is so positive fit our staff to receive. Thank you. We hope you will return

6/10 – Okay

Dezrine

Mit der Familie gereist
Gut: Sauberkeit
Aufenthalt von 3 Nächten im Juni 2021
Antwort von VRM am 17. Juli 2021
Dezrine 6 out of 10 suggests we let you down in some way. We are sorry if there were any problems with your stay and if you want to contact us directly we can ensure future guests don’t encounter the same issues. Thank you for your time

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Mai 2021
Antwort von VRM am 5. Juni 2021
Thank you for your rating. We hope you enjoyed your stay.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
It Hass to be more clean
Aufenthalt von 6 Nächten im März 2021

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My family and myself had a great time quiet friendly peaceful didn’t want to go back North after trip. ❤️
Aufenthalt von 7 Nächten im August 2020
Antwort von PK am 22. Apr. 2020
I hope all are safe. Very happy you had a great time with your family. We all look forward to be of service again in the future. Stay safe and take care.