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Bewertungen von The Newport Harbor Hotel & Marina

3 out of 5
The Newport Harbor Hotel & Marina
49 America's Cup Ave, Newport, RI

Bewertungen

8,4

Sehr gut

480 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
278 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
142 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
74 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
26 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,6/10

Personal & Service

7,4/10

Ausstattung

7,8/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Marianne

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Die Lage ist sehr schön, direkt am Hafen mit Restaurants und Bars. Leider war unser Zimmer sehr abgenutz und alt. Das Preis/Leistungsverhältnis stimmt leider nicht.
Aufenthalt von 1 Nacht im September 2022
Antwort von Monica Blane am 26. Sept. 2022
Thank you for your input, we appreciate it.

8/10 – Gut

Jeanette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location! Amenities were adequate and clean. Loved the daily happy hour option and nice breakfast available in the morning. In walking distance to main shopping and dining areas. Short drive to mansion tours and cliff walk. Daughter loved it. Would stay again
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Kim Baruti am 25. Mai 2024
Dear Jeanette, Thank you for the kind words. We hope you will come back and see us again real soon.

10/10 – Hervorragend

Frank

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love everything about it but price point seems a bit high.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jason B am 21. Mai 2024
Happy to hear you enjoyed! Hope to have you back some time soon.

8/10 – Gut

Harold, MORGANTON

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Old property with small rooms and bathrooms, but well maintained and very convenient to everything.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jason B am 21. Mai 2024
Thank you for the kind response. We hope to remedy the situation soon with a renovation.

6/10 – Okay

Tammy M, Jacksonville

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Extremely loud… inside and outside. On top floor.. yet something was banging overhead both nights. Thin walls…. Outdated
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jason B am 21. Mai 2024
We know there are some challenges with the hotel and we hope to remedy them in the near future with a renovation of the property. Did you bring any of these items to our attention during your stay?

8/10 – Gut

Kerrie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Felt a little outdated. But great location.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jason B am 20. Mai 2024
Happy to hear that you enjoyed the location. We are anticipating a renovation very soon.

6/10 – Okay

Timothy

Mit der Familie gereist
The hotel has a great location. I hotel is a old hotel and shows it . I is clean and the staff was very nice. does come with parking. cost is all about location.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jason B am 20. Mai 2024
Happy to hear that you enjoyed the location. We are anticipating a renovation very soon. Any team member we should recognize for their service?

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always a great stay!
Aufenthalt von 3 Nächten im April 2024
Antwort von Jason B am 14. Mai 2024
Thank you again for joining us, We are thrilled to know you keep enjoying our property.

8/10 – Gut

Francine

Mit der Familie gereist
The hotel is in an excellent location, close to everything.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jason B am 14. Mai 2024
Thank you for the response! Any thing we can do to get a 5 of 5 next time?

8/10 – Gut

Lisa, Richfield

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
They never cleaned my toilet. I paid a resort fee and expected more. I day they didnt even make the bed. Hotel staff were pleasant and this hotel was in a great location.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Jason B am 14. Mai 2024
I am sorry to see we ere not on point with a few services. I will make sure to share with the appropriate manager.

10/10 – Hervorragend

Lenny

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and staff
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jason B am 14. Mai 2024
Very happy to see your score of our property! Any thing we can do to make sure you enjoy is our prime concern.

4/10 – Schlecht

Nicole

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Dated hotel. Booking said breakfast and a restaurant were available and neither were. The location is great but there are other hotels right there that we’ll try next time.
Aufenthalt von 1 Nacht im April 2024
Antwort von JB am 2. Mai 2024
Thank you for choosing the Newport Harbor Hotel and Marina on your recent visit. We value each guest, as we know that you have a choice when deciding where to stay while here in town on business or pleasure.I had a chance to review the survey that you recently completed. I was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. I know that does not change your experience but I hope that you can feel confident that we heard your concern and the appropriate departments have been made aware. While evening hours at the restaurant are seasonally adjusted, breakfast is available every day.I apologize again for the problems, and thank you for taking the time to let me know about it. Without your guest feedback we cannot continue to improve our services. We look forward to your return to the area.Kind Regards,Jason BjerkGeneral Manager401-847-9000jbjerk@newporthotel.com

8/10 – Gut

Natacha

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Let me preface by saying that the staff that I dealt with during my actual weekend stay were wonderful. However, today I noticed a double charge on my bank account. I called my bank who told to contact the hotel directly. This was the most aggressive and nasty customer service I’ve ever encountered from any one at any level from any business!! A man who CSA is his Michael, referred to himself as a manager spoke to me in the rudest manner and proceeded to tell me that no one else can assist me but him and that he’s not giving me his last name. That I will just need to wait and deal with this with my bank. He told me that it’s not his problem or issue. After pushing and ask to speak with a decent human being, he gave me the full name of a manager who was due in the next shift. Meanwhile he was still Michael with no last name. I intend to personally name Michael in every review, whic by the way I never take the time to complete. I intend to warn everyone I know who frequent Newport,RI to never stay at the Newport Harbor Hotel!!! I intend to reach the helm of this establishment in effort to let them know they need to either replace Michael or keep in a back closet. During all his rudeness he told me that he didn’t have time to deal with me because he had customers in front of him!!! Lucky them!
Aufenthalt von 1 Nacht im April 2024
Antwort von Jason B am 3. Mai 2024
I am very sorry to hear about your interactions. I will address this at my earliest convenience.Has your credit card situation been resolved? Keep in mind each financial institution processes a little different and if your transaction is still in pending status, there is no way for us to alter it until it becomes final on the account.Feel free to reach out to me if you need further assistance.

8/10 – Gut

Christopher

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a very enjoyable stay. It’s nothing too fancy but very convenient, clean and comfortable.
Aufenthalt von 1 Nacht im April 2024
Antwort von Jason B am 3. Mai 2024
Thank you for taking the time to fill out our survey. We look forward to hosting you again.

8/10 – Gut

Andrea

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
If location is all you’re after then this is it, you can’t beat it. Friendly staff, clean room. Very outdated for the cost, pretty sure the walls are made out of tissue paper for how much noise you hear from the hallway and surrounding rooms.
Aufenthalt von 1 Nacht im April 2024
Antwort von Jason B am 3. Mai 2024
Thank you for the response. We hope to be addressing your concern of the out dated nature in the very near future.

4/10 – Schlecht

Linda

Aufenthalt von 1 Nacht im April 2024
Antwort von Jason B am 17. Mai 2024
How can we do better? Any specifics on your dislikes?

8/10 – Gut

Ian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Good property and location. Did not like the pool.
Aufenthalt von 1 Nacht im April 2024
Antwort von Jazmin, Reservations & Sales Coordinator am 27. Apr. 2024
Thank you for choosing the Newport Harbor Hotel and Marina on your recent visit. We appreciate your business and look forward to seeing you again the next time you are in town.

8/10 – Gut

George

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were nice. Good location.
Aufenthalt von 2 Nächten im April 2024
Antwort von Emily, Front Office Manager am 25. Apr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

10/10 – Hervorragend

Philip

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Emily, Front Office Manager am 25. Apr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

10/10 – Hervorragend

Gaby

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
-
Aufenthalt von 1 Nacht im April 2024
Antwort von Emily, Front Office Manager am 25. Apr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

10/10 – Hervorragend

Marisa

Aufenthalt von 1 Nacht im April 2024
Antwort von Jason B am 14. Mai 2024
Thank you for the response. We are happy to know we made an impression on your stay.

8/10 – Gut

Stephanie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the location, the parking and the staff super friendly!! I would love bigger rooms and bathrooms.. but overall it was amazing
Aufenthalt von 2 Nächten im April 2024
Antwort von Emily, Front Office Manager am 25. Apr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

8/10 – Gut

Marlene

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Emily, Front Office Manager am 25. Apr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.

8/10 – Gut

Eddie

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Got a room facing the bay that allowed us watch sunset. The room was a little worn and the inner shower curtain was too long. The lady at the front desk said she will have it taken care.
Aufenthalt von 4 Nächten im April 2024
Antwort von Emily, Front Office Manager am 20. Apr. 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Emily, Front Office Manager am 20. Apr. 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 – Hervorragend

Jill

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everyone, from the parking attendant to front desk and house keeping, was friendly and helpful. It’s a beautiful spot!
Aufenthalt von 1 Nacht im April 2024
Antwort von Emily, Front Office Manager am 20. Apr. 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

8/10 – Gut

Jennifer

Aufenthalt von 2 Nächten im April 2024
Antwort von Emily, Front Office Manager am 20. Apr. 2024
Thank you for taking the time to leave us a review! We are so happy that you enjoyed your time with us. We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 – Hervorragend

Nicole

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Service was fantastic!
Aufenthalt von 1 Nacht im April 2024
Antwort von Emily, Front Office Manager am 16. Apr. 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 – Hervorragend

john

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice
Aufenthalt von 2 Nächten im April 2024
Antwort von Emily, Front Office Manager am 16. Apr. 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 – Hervorragend

Albert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The view of the harbor, and convenience of the location to hot spots in Newport.
Aufenthalt von 2 Nächten im April 2024
Antwort von Emily, Front Office Manager am 16. Apr. 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 – Hervorragend

Bridget

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
First time here - great place!
Aufenthalt von 1 Nacht im April 2024
Antwort von Emily, Front Office Manager am 16. Apr. 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

8/10 – Gut

Christopher

Mit der Familie gereist
Gut: Ausstattung
The hotel was fine, I guess I just assumed it would be a little more upscale for the cost.
Aufenthalt von 1 Nacht im April 2024
Antwort von Emily, Front Office Manager am 16. Apr. 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 – Hervorragend

Jonathan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I don’t leave reviews ever, however the staff and management there were outstanding and friendly..
Aufenthalt von 1 Nacht im April 2024
Antwort von Emily, Front Office Manager am 12. Apr. 2024
Thank you so much for making an exception for us! We are so happy that you enjoyed your stay with us and look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 – Hervorragend

Lisa

Aufenthalt von 1 Nacht im April 2024
Antwort von Jason B am 3. Mai 2024
Thank you so much for taking the time to fill out survey. I am happy we were able to make your stay memorable.

10/10 – Hervorragend

April

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My daughter and I loved the hotel. The location was great and so was the parking.
Aufenthalt von 1 Nacht im April 2024
Antwort von Emily, Front Office Manager am 9. Apr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

8/10 – Gut

Jill

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We love the location and competitive pricing
Aufenthalt von 1 Nacht im März 2024
Antwort von Emily, Front Office Manager am 9. Apr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

10/10 – Hervorragend

Harold

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Centrally located very walkable restaurant had great breakfasts
Aufenthalt von 2 Nächten im April 2024
Antwort von Emily, Front Office Manager am 9. Apr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

10/10 – Hervorragend

Ingrid

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location
Aufenthalt von 1 Nacht im April 2024
Antwort von Emily, Front Office Manager am 9. Apr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

4/10 – Schlecht

Kristin

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Rooms are sad and dilapidated
Aufenthalt von 1 Nacht im April 2024
Antwort von Emily, Front Office Manager am 9. Apr. 2024
Thank you so much for taking the time to leave us a review. I appreciate the feedback you have provided us with and will be addressing your concerns with the appropriate parties. Please feel free to reach out to me to provide more specifics on how we can improve.We hope to see you again the next time you visit our beautiful city by the sea.

8/10 – Gut

Maggie

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The location is great! The hotel is old and dated but clean. Pillows were awful and heat in our room wasn’t working…front desk was unable to assist. Many other hotels in the same area. We will try someplace else next time.
Antwort von Emily, Front Office Manager am 9. Apr. 2024
Thank you so much for taking the time to leave us a review. I appreciate the feedback you have provided us with and will be addressing your concerns with the appropriate parties. Please feel free to reach out to me to provide more specifics on how we can improve.We hope to see you again the next time you visit our beautiful city by the sea.

10/10 – Hervorragend

Kimberly

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for everything!!
Aufenthalt von 3 Nächten im April 2024
Antwort von Emily, Front Office Manager am 9. Apr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

8/10 – Gut

Gabrielle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The location is ideal. You are within walking distance of all the wharfs nearby, while additional significant attractions are only about a five to ten-minute drive away. Such as the Tennis Hall of Fame and the Cliff Walk.
Aufenthalt von 3 Nächten im April 2024
Antwort von Emily, Front Office Manager am 9. Apr. 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea!

10/10 – Hervorragend

Ted

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's a beautiful property. The best is going out of season. No problem & people.
Aufenthalt von 2 Nächten im April 2024
Antwort von Emily, Front Office Manager am 5. Apr. 2024
Thank you for taking the time to leave us a review! I am so happy to see that you enjoyed your stay with us! We look forward to seeing you again the next time you visit our beautiful city by the sea.

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
enjoyed stay very much!
Aufenthalt von 1 Nacht im März 2024
Antwort von Emily, Front Office Manager am 3. Apr. 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

8/10 – Gut

Lynda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Emily, Front Office Manager am 3. Apr. 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 – Hervorragend

Teresa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Emily, Front Office Manager am 3. Apr. 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

8/10 – Gut

Christopher, East Bridgewater

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
The hotel could definitely use a refresh, but perfect location for everything!!! And free parking!!!
Aufenthalt von 1 Nacht im März 2024
Antwort von Emily, Front Office Manager am 3. Apr. 2024
Thank you for taking the time to leave us a review! We look forward to seeing you again the next time you visit our beautiful city by the sea!

10/10 – Hervorragend

Alicia

Aufenthalt von 1 Nacht im März 2024
Antwort von Emily, Front Office Manager am 16. Apr. 2024
Thank you for taking the time to leave us a review! I am happy to see that you enjoyed your stay with us. We look forward to seeing you again the next time you visit our beautiful city by the sea!

2/10 – Ungenügend

Greg

Aufenthalt von 1 Nacht im März 2024
Antwort von Emily, Front Office Manager am 9. Apr. 2024
Thank you so much for taking the time to leave us a review. I appreciate the feedback you have provided us with and will be addressing your concerns with the appropriate parties. Please feel free to reach out to me to provide more specifics on how we can improve.We hope to see you again the next time you visit our beautiful city by the sea.

6/10 – Okay

Kate

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
For the amount of money spent on a hotel it should be updated a bit.
Aufenthalt von 1 Nacht im März 2024
Antwort von Emily, Front Office Manager am 19. März 2024
Thank you for taking the time to leave us a review! We hope to see you again the next time you visit our beautiful city by the sea.