Cocktailbar, Blick auf das Meer, nur an bestimmten Tagen geöffnet
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Bewertungen von The Roker Hotel, BW Premier Collection

4 out of 5
The Roker Hotel, BW Premier Collection
Roker Terrace, Sunderland, England

Bewertungen

8,2

Sehr gut

270 von insgesamt 649 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
231 von insgesamt 649 Gästebewertungen haben eine Bewertung von 8 - Gut" "
93 von insgesamt 649 Gästebewertungen haben eine Bewertung von 6 - Okay" "
36 von insgesamt 649 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 649 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

8,0/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Katja, 37, Recklinghausen

"Außen hui,...."
Empfang, Bar und Restaurant sahen ganz cool aus und wir wurden auch nett empfangen. Verlässt man den Empfangsbereich und begibt sich Richtung Zimmer, verliert sich leider auch die Coolness. Die Teppiche sehen oll und nicht gesaugt aus und es müffelt auch. Wir hatten extra ein hochpreisigeres Zimmer gebucht und bekamen ein Zimmer mit großen Flecken an den Wänden, Haaren an der Wand in der Dusche, dreckigem Stopfen im Waschbecken..... Schade. Auch der warme Teil des Frühstücks hat mich nicht besänftigen können. Man wurde zwar am Tisch gefragt, was man gerne hätte und wurde auch innerhalb von zwei Minuten bedient, kam aber Alles aus Warmhaltestationen und dementsprechend trocken war dann auch Alles. Ich würde leider nicht mehr wiederkommen.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfekter Aufenthalt
sehr freundliches Personal, tolles Zimmer mit wunderschönen Ausblick.

10/10 – Hervorragend

Pauline

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were very helpful
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Donald

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location across the street was the North Sea with pier and lighthouse.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Chris

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really enjoyed ourselves the staff where amazing and the food was fantastic, highly recommended the fish and chip friday for 2 only thing that put us off was the long walk to the basement hotel rooms which you also hear the pipework in use when others are using water, apart from that the room itself was fantastic with nice amenities but for the price we paid could have been slightly better, thank you for the loverly stay we cant wait to return
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Stephen

Aufenthalt von 7 Nächten im März 2024

8/10 – Gut

Will

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Stefan

Great breakfast friendly staff. Room had a magnificent ses view
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Front Office Manager am 6. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pleasant stay
Pleasant stay with my son. Quiet and with multiple food options. Not far from town with free parking. Rooms with a bit of character. Italian restaurant next door dealt with or allergies well.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Front Office Manager am 6. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 – Hervorragend

John

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Office Manager am 6. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 – Hervorragend

Gary

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The outside doesn't do the inside justice. lovely hotel, great bar, will visit again.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Office Manager am 6. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 – Hervorragend

D

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overnight
Everything was first class Room was clean and tidy Food was excellent The staff were great
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Office Manager am 6. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

4/10 – Schlecht

Chris

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not as good as usual
I usually enjoy my stay at the Roker Hotel but my ground floor room was chilly as there was no heating in it and there was no wifi signal at all… in fact I couldn’t get 4G either which meant I could do my work in my room.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Office Manager am 6. März 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. In the event that you do stay with us in the future, please feel free to contact us to request a specific room or location, we will be more than happy to accommodate these requests.Yours sincerely,Javier KellyFront Office Manager

10/10 – Hervorragend

Dawn

Mit der Familie gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Great experience, very friendly,
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Office Manager am 6. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 – Hervorragend

Janet

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Front Office Manager am 6. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

2/10 – Ungenügend

Michelle

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Do not book this hotel
Manager took £150 from credit card that was used for the deposit. Stating that the lads had been smoking in the room. The lads who stayed there do not smoke. Beware of this scam as they then refuse to refund.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Office Manager am 6. März 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.We understand the distress that a transaction like this can cause, however our housekeeping team thoroughly inspect each room in our property. If it is deemed a strong enough odour in the room then these charges do apply.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Javier KellyFront Office Manager

8/10 – Gut

Mohammed

Gut: Sauberkeit und Personal & Service
Friendly staff, clean hotel.
Antwort von Front Office Manager am 6. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

10/10 – Hervorragend

Mark

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location, really friendly, helpful staff. Good amenities, will use again
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Office Manager am 6. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

6/10 – Okay

Paul

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Office Manager am 6. März 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Yours sincerely,Javier KellyFront Office Manager

8/10 – Gut

Miranda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very handy, very good breakfast.
Antwort von Front Office Manager am 6. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

8/10 – Gut

Chris

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Front Office Manager am 6. März 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Yours sincerely,Javier KellyFront Office Manager

8/10 – Gut

Karlie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best pillows ever!
Best pillows ever, however on going I tot the room there was a strong smell of weed, as it was midnight we didn’t tell staff til the morning but they were aware as other guests had said the same.front desk staff were really good and helpful, room was good other than above.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Rumen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Barbara

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Had a great visit to this hotel staff were fabulous and would really like to give a big shout out to the member of the cleaning team as we could not find our car key but a staff went above and beyond to stop it spoiling our stay thank you so much
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Judith

Aufenthalt von 2 Nächten im Dezember 2023

6/10 – Okay

jbrian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Don't stay sat if wanting quiet nights
On arrival check in was ok , went to see room , tiny , went back to desk and explained I didn't book the ( small comfort room ) but a normal double , was told not much difference ! , asked if we could pay to upgrade , desk manager said we could upgrade and pay for one night which was kind of him , then told us would be a disco that night until 11.30 ish , unfortunately wish we had been made aware before booking as we were unable to cancel booking and get refund as already checked in , Room was better but not a very large room, we went down to restaurant and had a wonderful meal , best part of hotel the food was great Unfortunately on returning to room disco had started and omg !! The noise was horrendous , room was directly above bar and was like we were in disco , extremely loud with massive base , could not listen to TV , nor get to sleep , went on till almost midnight , at one point told husband I wanted to leave hotel , Breakfast on the Sunday was buffet style and ran out of hot food twice , out for day on returning to room was a bug on bed , did tell desk on checkout , was asked to email pic over but not heard anything from them ! Breakfast Monday morning was served , if you're hungry then it's not going to fill you , Literally one of each item , sausage , egg , bacon , beans ,only half tomato,, the Xmas decs were lovely which was nice to see , Overall nice hotel ,restaurant meals were lovely , need to let you know on booking if disco etc
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Denise

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Amanda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent hotel, stayed for wedding , staff lovely , room great just a little the hot side breakfast lovely, would definitely return again 😀
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Dezember 2023

4/10 – Schlecht

Adam

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 2 Nächten im November 2023

6/10 – Okay

Stephen

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
We liked everything but the food. Really stunted/limited choice. Same menu lunch and evening. 2nd night had steak pie, I've bought better ones in Lidl, it was dry, hard over cooked. Veg were so obviously done in microwave, like chewing rubber. We went as a couple but ended up eating separately as we had to wait for a second serving, not much better than first. After paying good money for half board expected better than that. Ill not be staying there again, sad, because rooms were excellent. Perhaps separate menus and a decent, experienced chef would help
Aufenthalt von 2 Nächten im November 2023

2/10 – Ungenügend

Kemal

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Oda temizliği yapılmıyor.ve oda çok küçük.tuvalet girişi yatakla bitişik durumda partneriyle kalan birisi için ciddi bir challenge.hiç memnun kalmadım.kesinlikle gidilmemesi gereken bir otel.
Aufenthalt von 3 Nächten im November 2023

10/10 – Hervorragend

NM

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I WILL RETURN
Great location, easy fast friendly check in Clean room with comfy bed Great bar with good food. Breakfast was excelent. Feindly helpful staff
Aufenthalt von 2 Nächten im November 2023

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2023

8/10 – Gut

Jonathan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Beccy

Mit der Familie gereist
Gut: Personal & Service
The bar area was very nice, lots of seating but not overcrowded. Nicely buzzing atmosphere. The room however, was a bit dated, there was a stained cover on the bed. But the bed and pillows were comfy.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Jeremiah

Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

colin

Gut: Sauberkeit und Personal & Service
Very friendly & professional staff.!
Aufenthalt von 11 Nächten im Oktober 2023

8/10 – Gut

Heath

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bathrooms need updating, but a fabulous hotel.
Aufenthalt von 3 Nächten im Oktober 2023

6/10 – Okay

Iain

Aufenthalt von 2 Nächten im Oktober 2023

8/10 – Gut

david

Mit der Familie gereist
Gut: Personal & Service
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

Niveditha

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I had good experience. Friendly staff. Room service was good.
Aufenthalt von 2 Nächten im Oktober 2023

8/10 – Gut

Ian

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Scott

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
An interesting hotel for an overnight business trip. Staff were very friendly, received a complimentary drink, room & decor wasn't the usual bland chain hotel. Would definitely stay here again.
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Kelly

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely stay
Really lovely location and well kept. Very good value for money
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Natalie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel was lovely right on the beach front with a fantastic view of the pier. Staff were very polite and welcoming. Will be staying again
Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

J Richard

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Quirky
Overall excellent. The room was small but lovely. Downsides… access, upstairs and downstairs, was rather awkward and the WiFi did not work.
Aufenthalt von 2 Nächten im September 2023

6/10 – Okay

Steven

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
No issues
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Alexander

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im August 2023