I mailed in Advance that we'd come a day later. They took the information to give our paid room to other guests. We wanted to cut the last day, they didn't change the booking. So we paid for six days, but had only four and we had the worst and smallest room. The Internet connection is unstable. A/C didn't quite work. 72F is standard, not 78F. It's my fourth or fifth stay in Grand/New World, but the first that I am not quite satisfied.