First off, it was not a bad stay. With my past experience as a club member, I was excited to stay and more than sure that the hotel would be as awesome. After a busy week, I needed some time to regenerate/restore - so it happened to be a great timing as well. However, I can’t say the stay met my expectation. It was good, but not so great.
Atmosphere, friendly and courteous staff, spa experience, club.. yes, definitely “Equinox.” Had a great time in light of these, but there were different hmmm moments. Towels on the shelf (not the ones hanging) were like they have been there for month. They have definitely not been replenished - excessively dusty smell. I understand that there might be no need to replace it when previous guest did not use them at all, but they were unacceptably dusty. I wouldn’t mention this if it weren't this bad. The outdoor pool (club amenity) heating wasn’t working properly. One of barrel saunas was out of order. I agree this can look nit-picky, but for a 5-star hotel - I feel like it should be given that things are carefully, well maintained. I am pretty easygoing when it comes to a hotel stay, but I really liked the concept and wanted equinox hotel to be the one I can choose over the other 5-stars with confidence. I had planned to stay multiple times a year before coming in, but I wasn’t really impressed to say “definitely worth it, I love it!” Overall, it’s a nice hotel to relax and restore, but it can definitely be better.
