Außenbereich

Bewertungen von TownePlace Suites by Marriott Naples

3.5 out of 5
TownePlace Suites by Marriott Naples
5425 JULIET BLVD, Naples, FL

Bewertungen

9,2

Wunderbar

381 von insgesamt 505 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
78 von insgesamt 505 Gästebewertungen haben eine Bewertung von 8 - Gut" "
23 von insgesamt 505 Gästebewertungen haben eine Bewertung von 6 - Okay" "
12 von insgesamt 505 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
11 von insgesamt 505 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,4/10

Personal & Service

9,2/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Serdar, Boeblingen

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Santiago am 15. Jan. 2024
Dear Serdar,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to offer you a much better stay in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 – Okay

Serdar, Boeblingen

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Santiago am 15. Jan. 2024
Dear Serdar,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to offer you a much better stay in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Felix

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Grace am 6. Okt. 2023
Thank you for taking the time to review our hotel! We hope to see you again soon!

6/10 – Okay

Norbert

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Neues Hotel mit sauberen Zimmern. Sehr unfreundlicher Empfang. Obwohl wir Monate im Voraus gebucht haben waren unsere zwei Zimmer getrennt auf der dritten und sechsten Etage. Frühstück (inclusive) war sehr, sehr einfach. Viel Müll, alles aus Plastik und in Tüten verpackt.
Aufenthalt von 3 Nächten im April 2022

8/10 – Gut

Frauke

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gute Lage große Zimmer
Schönes grosses und sauberes Zimmer. Mit kleiner Küche. Betten und Badezimmer sind gut. Pool ist auch schön. Frühstück ist absolut ausreichend Gegenüber ist ein Walmart. Liegt an der I-75 ist aber ruhig.
Pool
Aussen Ansicht
Pool Area
Aufenthalt von 1 Nacht im November 2021

10/10 – Hervorragend

Lisandra

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy limpio buen servicio la pasé muy bien con mi familia me encantó lo recomiendo
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Deborah, Toronto

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Santiago am 24. Mai 2024
Dear Deborah,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Jairo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved my stay!!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Santiago am 21. Mai 2024
Dear Jairo,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Patricia

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great choice!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Santiago am 20. Mai 2024
Dear Patricia,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Lauren

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Lizbeth Meza am 18. Mai 2024
Thank you for taking the time to let us know how we are doing. We hope to see you again soon !

10/10 – Hervorragend

Courtney

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hospitality as always
Aufenthalt von 1 Nacht im April 2024
Antwort von Santiago am 12. Mai 2024
Dear Courtney,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 – Okay

Nadia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I would suggest Better breakfast option
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Liz M. am 10. Mai 2024
Thank you for your feedback we truly appreciate you taking the time to let us know how we are doing. On behalf of the Townplace Suites team we thank you for having stayed with us and hope to see you again soon.

10/10 – Hervorragend

Sady

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Santiago am 26. Mai 2024
Dear Sady,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Lauriano

Aufenthalt von 1 Nacht im April 2024
Antwort von Santiago am 25. Mai 2024
Dear Lauriano,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

8/10 – Gut

Yvette

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great! The only thing I would change is place the TV across from the beds! Not on the wall with the door to the bathroom.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Liz M. am 8. Mai 2024
Thank you so much for your feedback. We truly appreciate it and will take it into consideration. On Behalf of the TownePlace Suites team we thank you for having stayed with us and hope to see you again soon.

10/10 – Hervorragend

Ana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Tam am 4. Mai 2024
Dear Ana, On behalf of the entire hotel team, I want to thank you for sharing about your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 – Hervorragend

lyonel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful
Aufenthalt von 1 Nacht im April 2024
Antwort von Santiago am 21. Apr. 2024
Dear Lyonel,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Tenisha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful and relaxing.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Santiago am 18. Apr. 2024
Dear Tenisha,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 – Okay

alexis

Aufenthalt von 1 Nacht im März 2024
Antwort von Liz. M am 8. Mai 2024
On behalf of the TownePlace Suites team we thank you for having stayed with us and thank you for taking the time to let us know how we are doing. It was a pleasure to have you and hope to see you again soon.

10/10 – Hervorragend

Pedro

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is new and clean. The staff makes a great job!
Aufenthalt von 1 Nacht im April 2024
Antwort von Santiago am 15. Apr. 2024
Dear Pedro,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Martha, Miami Beach

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Santiago am 4. Apr. 2024
Dear Martha,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

ROSARIO, Miami

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is conveniently located off I-75 and Immokalee. The area is safe, Vanderbilt Beach is 5 minutes away by car. There are several food choices nearby. The property is very well maintained. Rooms are comfortable.
Aufenthalt von 1 Nacht im März 2024
Antwort von Santiago am 4. Apr. 2024
Dear Rosario,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

NAIVI, HIALEAH

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice experience
Aufenthalt von 1 Nacht im März 2024
Antwort von Santiago am 24. März 2024
Dear Naivi,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Meryl, Yonkers

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect for our purposes. Unexpected visit to the area for a family funeral. Everything we needed for quick stay
Aufenthalt von 2 Nächten im März 2024
Antwort von Santiago am 18. März 2024
Dear Meryl,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.You are always welcome to come back.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

4/10 – Schlecht

Fady

Aufenthalt von 1 Nacht im März 2024
Antwort von Santiago am 6. Apr. 2024
Dear Fady,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and offer you a much better stay in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Anthony R.

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was clean, coffee in the morning and breakfast.
Aufenthalt von 1 Nacht im März 2024
Antwort von Santiago am 15. März 2024
Dear Anthony,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago Donoso

10/10 – Hervorragend

FRANCES

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Thoroughly cleaned and very pleasant staff
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Santiago am 23. Feb. 2024
Dear Frances,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Theodore

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Santiago am 12. Feb. 2024
Dear Theodore,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Gabriella

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel 🏨
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Santiago am 3. Feb. 2024
Dear Gabriella,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 – Okay

Brooke

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Santiago am 31. Jan. 2024
Dear Brooke,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Easy check in. Convenient. Good breakfast.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Santiago am 27. Jan. 2024
Dear James,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

2/10 – Ungenügend

Kris

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Santiago am 20. Jan. 2024
Dear Kris,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the situation from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

8/10 – Gut

Julian

Geschäftlich gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
This hotel was ok. Positives were the friendliness of staff and convenience to the Collier soccer field which is why we stayed there. Negatives were the breakfast food which was average at best even for free continental breakfasts at these types of hotels, the cleanliness of the room (hair on one of our fresh towels, dirty floor), and room needed updating (mirror edges were black from water underneath it). Overall though if we had a soccer event again at Collier, we'd stayed there again for same price and for the convenience of getting to restaurants and amenities like Walmart which is across the street and proximity to CVS, etc. which we needed to get some items.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Santiago am 15. Jan. 2024
Dear Julian,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to offer you a much better stay in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Lisa

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 11 Nächten im Dezember 2023
Antwort von Santiago am 15. Jan. 2024
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Leigh

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Santiago am 15. Jan. 2024
Dear Leigh,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

LOIS L

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Santiago am 23. Dez. 2023
Dear Lois,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

MARCIN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Tam am 14. Dez. 2023
Thank you for taking the time to give us a 5-star rating. We sincerely appreciate the great review and hope that you choose our hotel on your next visit.

10/10 – Hervorragend

James

Aufenthalt von 10 Nächten im Dezember 2023
Antwort von Santiago am 12. Dez. 2023
Dear James,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Janet

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Santiago am 12. Dez. 2023
Dear Janet,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

8/10 – Gut

Vivian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
LOCATION
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Tam am 14. Dez. 2023
Dear Vivian, On behalf of the hotel I would like to thank you for taking the time to share your experience with us. I do apologize that your stay was not up to your expectations. We hope that you do choose us for your next visit and let us exceed your expectations.

10/10 – Hervorragend

Pola

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
great stay
Aufenthalt von 2 Nächten im November 2023
Antwort von Santiago am 26. Nov. 2023
Dear Pola,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

John

Aufenthalt von 1 Nacht im November 2023
Antwort von Santiago am 26. Nov. 2023
Dear John,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful hotel, perfect location for dining & shopping!
Aufenthalt von 1 Nacht im November 2023
Antwort von Santiago am 26. Nov. 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

8/10 – Gut

carlton

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
room was clean staff was very friendly really close to stores easy convenient free parking free breakfast was good nice variety pool was very nice clean nice sitting area always empty
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Santiago am 1. Nov. 2023
Dear Value Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience with the property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all of our department leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Andrea

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very friendly staff and a really nice breakfast including real eggs, waffles, oatmeal with toppings, juice and coffee.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Santiago am 26. Nov. 2023
Dear Andrea,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Tamer

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Santiago am 26. Nov. 2023
Dear Tamer,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

DOUGLAS

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Santiago am 26. Nov. 2023
Dear Douglas,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

10/10 – Hervorragend

Lian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Santiago am 26. Nov. 2023
Dear Lian,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Santiago DonosoGuest ServicesTownePlace Suites Naples

6/10 – Okay

Christopher and Kelly

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
The AC fan broke at 3am in the morning. Woke up to a very loud noise shaking the wall. Called the front desk and they said that they were at full capacity and couldn’t move me. I had to turn off the unit and deal with the heat until the morning. They did not refund me or give me a refund to a new room.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Tam am 14. Dez. 2023
Dear Kelly,We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our arrival experience and do our best to prevent future occurrences.We apologize that your stay was not to your liking.

8/10 – Gut

Vincent

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay, especially breakfast.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Santiago am 26. Nov. 2023
Dear Vincent,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Guest ServicesTownePlace Suites Naples