Außenbereich

Bewertungen von The Edwardian Manchester, A Radisson Collection Hotel

5 out of 5
The Edwardian Manchester, A Radisson Collection Hotel
Free Trade Hall Peter Street, Manchester, England

Bewertungen

9,0

Wunderbar

703 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
188 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 8 - Gut" "
59 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 6 - Okay" "
36 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
29 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

9,4/10

Ausstattung

9,2/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Mirko

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Zentral gelegen, guter Service. Grosse Zimmer
Aufenthalt von 2 Nächten im November 2023
Antwort von Jonny Wolstenholme am 28. Nov. 2023
Dear Mirko,We are absolutely thrilled to receive your perfect rating of 5 out of 5. It's heartening to see that your experience with us met your expectations to the fullest.Our spa is indeed a haven of tranquility, meticulously designed with muted tones and sleek finishes to provide a deeply relaxing atmosphere. We are pleased to see that features like the aquamarine pool, cabanas, steam room, sauna, jacuzzi, and the treatment room for ESPA treatments contributed to your exceptional experience.Moreover, we are glad that you appreciated our modern gym. We believe that state-of-the-art facilities play a significant role in enhancing our guests' stay, and it's wonderful to see that you enjoyed working out in our gym, conveniently located adjacent to the swimming pool. We look forward to the opportunity of welcoming you back to continue providing you with the excellent service we strive to offer all our guests.Warm Regards,Viktorija MisinskaiteGuest Relations Manager

6/10 – Okay

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
War o k
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Warm Regards, The Reception Team am 12. Juli 2023
Dear Michael,Thank you for taking the time to share your feedback about your experience. We appreciate all of our customers' reviews, both positive and constructive. We strive to provide an excellent experience for all of our customers, and we regret that we did not meet those expectations in your case. At our company, we are committed to doing our best to ensure every customer feels valued and appreciated. Thank you again for your review - we will do our best to use it as a learning opportunity so that we can continue improving the quality of our services.

10/10 – Hervorragend

Nicole

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Das Hotel glänzt durch Freundlichkeit und Ambiente.
Aufenthalt von 4 Nächten im März 2023
Antwort von Warm Regards, The Reception Team am 26. März 2023
Dear Nicole,Thank you for taking the time to share your positive experience with us. We are delighted to hear that our friendly atmosphere and ambience made your stay enjoyable. We strive to ensure our guests feel comfortable and at home during their stay, and it is wonderful to hear that we were successful in doing so. Thank you again for your kind words and we look forward to welcoming you back soon.

10/10 – Hervorragend

GREGORY

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Warm Regards, The Reception Team am 30. Jan. 2023
Dear Gregory,Thank you for taking the time to review your stay with us. We are thrilled that you had a great experience and appreciate your positive feedback. Our team strives to ensure that each guest enjoys their stay and can appreciate how much you enjoyed yours. We hope that you will choose our business again in the future and have a wonderful day!

8/10 – Gut

Cynthia

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2021
Antwort von Reception Team am 20. Nov. 2021
Thank you! We look forward to welcoming you back in the future.

10/10 – Hervorragend

Sean

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Der Aufenthalt war super. Sehr schöner Spa, sauberes Zimmer, Bett ein wenig unbequem
Aufenthalt von 2 Nächten im November 2021
Antwort von Reception Team am 20. Nov. 2021
Thank you for your review! We look forward to welcoming you back in the future.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Personal ok Frühstück überteuert Lage sensationell
Aufenthalt von 3 Nächten im Februar 2020

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2020

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gutes Hotel mit kleinen Schwächen.
Vorteile: Modernes Hotel, sehr freundliches Personal, alles sehr gepflegt. Sehr gutes Frühstück mit hervorragendem Service. Zimmer ausreichend groß, Lage sehr gut in der Innenstadt, trotzdem sehr ruhig. Alles Wichtige zu Fuß in wenigen Minuten erreichbar. Nachteile: Fenster können im Zimmer nicht geöffnet werden, Lüftung schaltet sich beim Verlassen des Zimmers ab, daher oft warm und etwas stickig. Öffnungszeiten des Fitnessraums am Wochenende und Feiertagen sehr eingeschränkt (8-20 Uhr), so dass Frühsport nicht möglich ist. Duschbereich sehr klein. Von diesen Nachteilen abgesehen aber alles sehr gut.
Aufenthalt von 5 Nächten im Dezember 2019

8/10 – Gut

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service des Concierge war sehr gut, Rezeptionspersonal koennte freundlicher auftreten
Aufenthalt von 2 Nächten im Dezember 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Extrem nettes Personal, wunderschöner Spa und Pool bereich, super Ausblick vom Zimmer aus
Aufenthalt von 2 Nächten im Januar 2020

10/10 – Hervorragend

Harriet

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, super rooms. Peter St Kitchen was amazing, highly recommended
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Adam

Excellent
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Randi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fantastic breakfast. Clean room
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Eros

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Lisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jonny Wolstenholme am 24. Mai 2024
Dear Lisa,Your words of appreciation have truly brightened our day. We are thrilled to hear that you found our staff friendly and helpful and that you enjoyed the luxury that we strive to provide at The Edwardian Manchester. It gives us immense joy when our guests choose to stay with us again, and we eagerly look forward to welcoming you back.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 – Hervorragend

Brian N

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Another fabulous stay .
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jonny Wolstenholme am 21. Mai 2024
Dear Brian,It is always a pleasure to hear that our guests have had a fabulous stay with us. At The Edwardian Manchester, we are dedicated to providing a memorable experience and your kind words serve as an affirmation of our efforts.Our location on Peter Street, right in the heart of the city, is indeed a delight for our guests and we are glad you found it convenient.We look forward to welcoming you back on your next visit.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 – Hervorragend

Gokcehan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and luxury hotel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jonny Wolstenholme am 21. Mai 2024
Dear Gokcehan,Your perfect rating is greatly appreciated. It's our pleasure to know that you had an exceptional experience at the Edwardian Manchester. We are committed to providing our guests with the best possible service and your feedback serves as an affirmation of our efforts. We hope to have the pleasure of welcoming you back soon.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 – Gut

Mari-Clare

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jonny Wolstenholme am 17. Mai 2024
Dear Mari-Clare,Your rating of 4 out of 5 has reached us and we are indeed gratified by your positive assessment of our establishment, the Edwardian Manchester.Your rating suggests that you had an enjoyable experience with us, which aligns with our dedication to ensuring that every guest has a memorable stay. We are particularly pleased to note that the fusion of contemporary Japanese and Mexican cuisines at our award-winning Peter Street Kitchen may have been part of your experience. As you may know, we take pride in offering a diverse menu, complemented by a selection of fine wines, cocktails, and sake, all intended to enhance the dining experience of our guests.It's our belief that true hospitality is found in the balance of high-quality food, comfortable surroundings, and professional service. We strive to maintain this balance at all times to provide a unique and delightful experience.However, we are aware that there's always room for improvement and we are committed to striving for perfection. Your rating inspires us to continue to improve and serve our guests better.Once again, thank you for your feedback and we look forward to your next visit to our hotel.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 – Gut

Herve

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel, very convenient location. The spa is really nice and so is the bar inside the hotel called The Library.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jonny Wolstenholme am 16. Mai 2024
Dear Herve,It's truly delightful to read your positive feedback about your stay at Hotel The Edwardian Manchester. We're thrilled to know that our convenient location added to the enjoyment of your visit.Our spa is indeed an oasis of tranquillity, created with the intent to offer our guests a space to unwind and rejuvenate. The features you've mentioned, such as the aquamarine pool, cabanas, a steam room, sauna, jacuzzi and treatment room for ESPA treatments, are all part of the experience we've designed to make your time with us as relaxing as possible. We're glad to hear that it resonated with you.Moreover, we're pleased that you enjoyed your time at The Library, our in-house bar. It's a place where guests can relax and enjoy a fine selection of beverages in a cosy atmosphere.We're happy to share that our hotel also boasts 20 stunning event spaces that can accommodate a variety of events, from small gatherings to grand celebrations and corporate conferences. Should you ever require such services in the future, we would be delighted to assist you in crafting a memorable event.Thank you once more for choosing Hotel The Edwardian Manchester. We look forward to welcoming you back in the near future.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 – Hervorragend

John, Chester

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed my stay. I was on business and the hotel ticked all the boxes I needed. The breakfast is especially good.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Warm Regards, The Reception Team am 9. Mai 2024
Dear John,It's delightful to hear that your stay with us met all your expectations, and we are particularly pleased that you found our breakfast to be a highlight.Our team takes great care in crafting a unique breakfast experience that caters to all tastes and dietary preferences. From the vibrant freshness of our fruits to the comforting warmth of our cooked options, we believe that the first meal of the day should be a feast of flavors and a celebration of culinary variety. It's inspiring to hear that our efforts have resonated with you.We understand that a good breakfast is even more important for our guests who are staying with us for business purposes. It is indeed our pleasure to ensure that our guests are fueled for their day ahead, whether it be for a day of meetings or sightseeing.Thank you for taking the time to appraise us. We look forward to welcoming you again and providing another memorable stay.

10/10 – Hervorragend

Simren

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, with helpful and friendly staff.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jonny Wolstenholme am 9. Mai 2024
Dear James,It truly warms our hearts to hear that you enjoyed your stay at The Edwardian Manchester and found our location to be ideal. Indeed, being nestled on Peter Street provides a unique charm and advantage, allowing our guests to experience the bustling city life right at their doorstep.Our team members strive to create a friendly and welcoming environment for all our guests, and your kind words regarding their helpfulness have certainly reaffirmed our commitment to hospitality excellence. This is the high standard we aim to uphold and it is gratifying to know that our efforts are appreciated.In addition, we hope you had a chance to explore our award-winning Peter Street Kitchen. It offers a unique blend of Japanese and Mexican cuisines, carefully curated to please the most discerning palate, accompanied by an array of fine wines, cocktails, and sake. We believe in providing a comprehensive experience, encompassing not only comfortable stay but also an extraordinary culinary journey.Looking forward to the pleasure of welcoming you back in the near future for another memorable experience.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 – Hervorragend

Sarah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jonny Wolstenholme am 9. Mai 2024
Dear Sarah,It's wonderful to hear that your stay at The Edwardian Manchester was deserving of a five-star rating. Your high praise is something we work tirelessly to achieve and it is rewarding to know that our efforts are being recognized.Our team's mission is to provide exceptional service to all our guests, and we are elated to note that we met your expectations. It brings us immense pleasure to learn that you enjoyed your time with us.We eagerly await the opportunity to welcome you back for another delightful stay. Your satisfaction and continued trust in us are our highest rewards.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 – Gut

Sophia

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Jonny Wolstenholme am 9. Mai 2024
Dear Sophia,Your generous rating of 4 out of 5 truly fills us with joy. It's wonderful to learn that you had an enjoyable stay with us at The Edwardian Manchester.Our culinary team takes great pride in curating a menu that brings together the best of two worlds. It is indeed an exciting journey to explore the refined flavours of contemporary Japanese cuisine, beautifully paired with the vibrant and spirited Mexican dishes. And when these are complemented with our selection of fine wines, cocktails, and sake, we believe it makes for a dining experience that is truly memorable.We hope you were able to dwell into this gastronomical adventure at the Peter Street Kitchen during your stay. Your generous rating encourages us to strive for excellence in every aspect of our services. We look forward to welcoming you again at The Edwardian Manchester, where we hope to not just meet, but exceed your expectations.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 – Hervorragend

Champagne

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Marco

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent choice in city center.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Jonny Wolstenholme am 6. Mai 2024
Dear Marco,It is wonderful to hear that you consider The Edwardian Manchester an excellent choice in the city center. Our location is indeed one of the features that we are very proud of. Set on Peter Street, we are nestled in the heart of the city, making it convenient for our guests to explore Manchester and all its vibrant offerings.We aim to provide our guests with a comfortable and enjoyable stay, allowing them to experience the city's hustle and bustle right at their doorstep. Your positive feedback affirming the value of our strategic location genuinely pleases us.Should you plan another visit to Manchester, we hope you will consider us again for your accommodation needs. It would be our pleasure to welcome you back to our hotel.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 – Hervorragend

Holly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Jonny Wolstenholme am 1. Mai 2024
Dear Holly,It is delightful to know that you rated your experience at The Edwardian Manchester as a perfect 5 out of 5. We are pleased to see that we were able to make your stay enjoyable.Our team is committed to providing our guests with exceptional service and it is always rewarding to know that our efforts have been recognized and appreciated.We hope that we have left a memorable impression and that we will have the pleasure of welcoming you back in the future. Your satisfaction is our greatest reward and we look forward to continually exceeding your expectations.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 – Gut

Shamarah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient stay for purpose of our visit. Good sized comfortable room with good amenities.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jonny Wolstenholme am 1. Mai 2024
Dear Shamarah,Your kind words regarding your stay at The Edwardian Manchester are much appreciated. It's wonderful to hear that you found our location convenient and our rooms comfortable and well-appointed. Providing a high standard of comfort and amenities is fundamental to us, and we aim to offer our guests a seamless, enjoyable experience. Your positive feedback affirming that we were successful in this endeavor is truly gratifying. We will continue to strive to provide our guests with exceptional service and we look forward to welcoming you back for another pleasant stay in the future.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 – Gut

Martin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jonny Wolstenholme am 16. Mai 2024
Dear Martin,We're grateful for your rating of 4 stars for The Edwardian Manchester. It's gratifying to see that our efforts to provide a unique and enjoyable experience are being well received.We're particularly proud of our Peter Street Kitchen, which provides a fusion of Japanese and Mexican cuisines, complemented by an exquisite selection of fine wines, cocktails, and sake. Our aim is to create a memorable dining experience for all our guests, and it is wonderful to know that you had the opportunity to try it.We hope you'll return soon and perhaps we can strive to turn that 4-star rating into a perfect 5. We're always looking for ways to enhance our guests' experiences and your feedback is invaluable in this regard.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 – Gut

Naresh

Aufenthalt von 1 Nacht im April 2024
Antwort von Jonny Wolstenholme am 16. Mai 2024
Dear Naresh,Your rating of our services is highly appreciated. We are glad to note that your experience at The Edwardian Manchester was largely positive, reflected in the four-star rating you've given us. Your feedback, whether it is in the form of a full review or a simple rating like this, is valuable to us. It helps us understand our guests' perceptions and experiences. We always strive to provide a welcoming and comfortable environment, and we are pleased to see that we were able to meet your expectations in many areas.However, we also acknowledge that there is always room for improvement. We are committed to providing a five-star experience for all our guests, and we continue to work diligently to achieve this goal. Once again, thank you for rating us. We look forward to welcoming you back, promising to make your next stay at The Edwardian Manchester an even more enjoyable one.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 – Gut

Rauan, addison

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
nice hotel in a good location. Rooms are a bit dated and could use a refurbish. Pool is nice but not enough chairs.
Aufenthalt von 3 Nächten im April 2024
Antwort von Jonny Wolstenholme am 1. Mai 2024
Dear Rauan,It's wonderful to hear that you appreciated our prime location at The Edwardian Manchester. We are indeed fortunate to be situated where guests like you can easily access various attractions.We understand that you found our rooms to be a bit dated. Our hotel carries a blend of classic and contemporary styles, offering our guests an experience that's reminiscent of the Edwardian era. Nevertheless, we continuously strive to maintain the highest standard in our facilities to ensure our guests' comfort and satisfaction.Your comments concerning the seating by the pool area have been noted. Our pool area is one of our most popular amenities and we want everyone to be able to enjoy it to the fullest.We value your feedback as it helps us identify the areas we can improve the guest experience. We hope to have the opportunity to welcome you back for another stay and provide you with the excellent service and comfort you deserve.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 – Hervorragend

Florence

Aufenthalt von 1 Nacht im April 2024
Antwort von Warm Regards, The Reception Team am 9. Mai 2024
Dear Florence,We are delighted to hear that you had a great stay at The Edwardian Manchester. It's truly rewarding to know that our efforts to provide a satisfying experience were successful during your visit.Our team takes pride in their dedication to ensuring that every guest feels welcomed and comfortable. We hope that your stay with us was not only comfortable but also memorable. We would be honored to welcome you back in the future. Your satisfaction is our main priority, and we are committed to continuously improving our services to ensure that each stay is better than the last.Once again, thank you for choosing The Edwardian Manchester. We look forward to hosting you again soon.

6/10 – Okay

Sergio, El Paso

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Tried to upsell me at reception. Also, attempted several times to say bfast was not included. Including during bfast with my colleagues. Quite unprofessional & inappropriate. My reservation included Full Breakfast. Disappointed in the staff.
Aufenthalt von 2 Nächten im April 2024
Antwort von Warm Regards, The Reception Team am 14. Apr. 2024
Dear Sergio,I sincerely apologize for the experience you encountered during your stay at The Edwardian Manchester. Your feedback is taken seriously and we truly regret any discomfort you may have felt due to the misunderstanding around your reservation details.Our priority is to provide all our guests with an exceptional level of service and your feedback is crucial for us to do so. We strive to ensure that every guest is well informed and has a clear understanding of what is included in their reservation. It appears that in your case, we fell short of this standard.Please be assured that we are dedicated to maintaining a professional and respectful atmosphere. The incident you shared does not reflect the standard of service we aim to deliver and we deeply regret if our actions came across as anything less.We hope this experience will not deter you from choosing The Edwardian Manchester in the future. We would be delighted to welcome you back and provide you with the premium service that we are known for.

10/10 – Hervorragend

Paul Alexander

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Jonny Wolstenholme am 10. Apr. 2024
Dear Paul,It's truly delightful to hear that your experience at The Edwardian Manchester was rated a perfect 5 out of 5. Your satisfaction is our ultimate goal, and it's rewarding to know that we were able to meet your expectations.Our hotel aims to offer not just comfortable accommodations, but also recreational facilities for our valued guests. Your high rating suggests that you might have taken advantage of our modern gym and adjacent swimming pool. We hope that these facilities contributed positively to your overall experience, providing you with the opportunity to unwind and keep fit during your stay. Please consider our hotel as your home away from home, and know that you are always welcome here. We look forward to the opportunity of serving you again in the future.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 – Gut

NodDj

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Some of the staff were friendly, beautiful hotel inside and out! The spa and pool area is lovely and very clean. The bedroom was ok, but for a 5 star hotel, I have seen better. The decor did not blow us away and the bed was like a board. I barely slept and could hardly walk the next day. I did mention the bed to the receptionist when I checked out and his reply was "thank you for letting us know". No idea what this means or what I expected... One thing I will say is that the breakfast was delicious! Try to go when it's quiet as it gets very busy and it's quite cramped. The amount of times I was stood with for food with my plate as things were running out / missing. I felt like a nuisance to be honest as the lady I was asking was not the warmest. Would I rush back? No Would I return? Maybe...
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jonny Wolstenholme am 8. Apr. 2024
Dear NodDj,Your detailed feedback about your recent stay at Hotel The Edwardian Manchester is much appreciated. It is wonderful to hear that you found our hotel aesthetically pleasing and our spa facilities up to your expectations. Our spa has indeed been designed to provide a serene and relaxing environment, and it's great to know that you noticed our efforts.I'm sorry to hear, however, that your sleep was less than perfect due to the bed comfort. Rest assured that we take such feedback seriously and always strive to ensure a comfortable stay for all our guests.I also understand that your breakfast experience did not meet your expectations due to the rushed atmosphere and lack of warm service. Our breakfast is indeed a popular feature, offering a wide variety of fresh and hearty options to kick-start the day. We aim to make this a calm and refreshing experience for all our guests, and we appreciate your patience during busy periods.Your comments have been noted and will contribute to our continuous efforts to provide a superior experience. It is through feedback like yours that we are able to constantly monitor and improve our service.While you are not in a rush to return, we hope that you might reconsider and give us another chance to provide you with the top-notch service and hospitality that The Edwardian Manchester is known for.Warm Regards,Mirela RomanReception Manager

10/10 – Hervorragend

Nicole

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were very friendly and helpful. Rooms and pool/spa area clean and lovely. Hotel is in the city centre great location
Aufenthalt von 2 Nächten im März 2024
Antwort von Warm Regards, The Reception Team am 14. Apr. 2024
Dear Nicole,Your wonderful review truly made our day! It's fantastic to read that our friendly and helpful team contributed positively to your experience at The Edwardian Manchester.We're delighted that you found our rooms and pool/spa area clean and attractive. Our team takes pride in maintaining the highest standards of cleanliness and comfort for our guests.Indeed, our location in the heart of the city, set on Peter Street, is one of the features that our guests appreciate the most. We're thrilled that you found this advantageous for your stay.It was a pleasure having you as a guest and we look forward to welcoming you back for another exceptional experience at our hotel in the future.

8/10 – Gut

paris

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean hotel, lovely staff. Amenities good, location petfect. However breakfast wasn't nice. Would definitely stay again, just wouldn't pay the extra for the breakfast available in the hotel.
Aufenthalt von 1 Nacht im März 2024
Antwort von Mirela am 5. Apr. 2024
Dear Paris,Your feedback about your recent stay at The Edwardian Manchester is truly appreciated. It is heartening to hear that you found our hotel to be clean and our staff lovely. We take immense pride in maintaining the highest standards of cleanliness and service for valued guests like you.Our location at Peter Street, right in the heart of Manchester, is indeed one of our major attractions. We're delighted to know that it served you well, offering you seamless access to the Spinningfields business district, the vibrant Northern Quarter, and the shopping and nightlife at Deansgate. However, it's unfortunate to hear that our breakfast service did not live up to your expectations. Your feedback is important to us and we will certainly take your comments into account as we continually strive to improve our guest experience.We are thrilled to know that you would consider staying with us again. While you may choose to explore other breakfast options in the vicinity on your next visit, we do hope to have the opportunity to delight you with every other aspect of your stay.Warm Regards,Mirela RomanReception Manager

10/10 – Hervorragend

stuart

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Mirela am 5. Apr. 2024
Dear Stuart,Your succinct yet powerful "five star" review truly made our day at Hotel The Edwardian Manchester. It's wonderful to know that your stay with us was worthy of a full five-star rating.It's always our goal to provide an exceptional experience for our guests, and we're thrilled that we were able to meet your expectations. Our team here is dedicated to ensuring that every guest feels well taken care of and enjoys their time at our hotel.Thank you for choosing us for your stay. We hope to have the pleasure of welcoming you back soon for another wonderful experience.Kind Regards,Mirela RomanReception Manager

4/10 – Schlecht

Joy

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I had high expectations before attending this hotel due to the reviews on google and expedia. I paid £200 per night due to last minute booking. For a £200 a night hotel it was actually giving £80 a night service. Check in was easy. The rooms are average. I was in room 703 and the carpet was peeling off( see photo). Bed nice and comfy and bathroom came with a bath tub and shower which was really good. However, at check-in I was asked if I wanted breakfast to be added to the booking, which was £21.50 but £29 if I decided to add it at a later stage. Choose to add it to the booking but when going down for breakfast, you have to wait for a table to have breakfast. I waited almost 30 mins for a table to become available. Bearing in mind if you have a train or flight to catch this can cause delays. It seems like they over advertise on breakfast but don't even have the space or facilities to host all guest. In addition, room service is not the best. Food is average and they also charge a tray charge on top of service charge. All fine by me but I insisted having a receipt to confirm my order before paying and the gentleman insisted I paid first before having a receipt???? Weird vibes to me but I was not happy with this concept and ruined my experience. If your looking for 5* your better off going to the stock exchange hotel, Dakota or Lowry. Also the complimentary access to the spa is not really complimentary as you have to pre book an hour slot in advance and if you don’t you lose
Aufenthalt von 1 Nacht im März 2024
Antwort von Jonny Wolstenholme am 4. Apr. 2024
Dear Joy,Your feedback is essential to us, and we are grateful that you have taken the time to share your experience at The Edwardian Manchester. We are pleased to hear that you found our check-in process seamless and enjoyed the comfort of our beds and the facilities in the bathroom. Our team strives to ensure that every guest feels comfortable and well-cared for.However, we regret to hear about your less than satisfactory experience regarding breakfast and room service. We understand how important these aspects are for a pleasant stay and your comments highlight areas where we can strive to improve. Regarding your point on waiting times for breakfast, we are continuously working on logistics to make this process as smooth as possible, as we believe that starting the day with a leisurely meal is part of the ideal hotel experience. We also understand your concerns with room service. It's important to us that guests feel at ease when ordering food to their rooms, and we are sorry if this was not your experience. Your remarks about the spa are noted. We aim to provide a relaxing experience for all our guests, and we understand that pre-booking may not suit everyone's schedule.Please rest assured that we consider every comment as an opportunity to grow and provide a better experience for our guests. Your feedback is invaluable in our pursuit of excellence. We hope to have the chance to welcome you back and show you that The Edwardian Manchester is devoted to providing a superior guest experience.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 – Gut

Trevor

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall a good hotel. Good location from which to explore Manchester. I was disappointed with the check-in experience and believe staff training could rectify that problem. The room included everything that was needed however decor could be improved.
Aufenthalt von 3 Nächten im März 2024
Antwort von Jonny Wolstenholme am 4. Apr. 2024
Dear Trevor,Your feedback is incredibly important to us and we truly appreciate you sharing your experiences at the Edwardian Manchester. It's heartening to hear that our central location was convenient for your exploration of Manchester. Indeed, our proximity to the Spinningfields business district, Northern Quarter, and Deansgate makes us a perfect choice for both business and leisure travellers.However, it's disappointing to hear that your check-in experience fell short of your expectations. As a hotel, we pride ourselves on delivering efficient and friendly service, and we are sorry that we didn't meet these standards during your visit. We are always striving to improve our guest experience and we will take your comments on board.As for your note on our room decor, we appreciate your input. Our rooms are designed to offer a comfortable and convenient stay to all our guests, and we regret if they did not meet your personal preference. Rest assured, we are always looking for ways to enhance our guests' stay and your feedback is valuable in this regard.Once again, thank you for taking the time to share your thoughts with us. We hope to have the opportunity to welcome you back in the future, promising an experience that reflects our commitment to excellence in hospitality.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 – Gut

Eki

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
It’s a shame they don’t do vallet parking anymore They checked us into a room which was already allocated to someone else which meant a delay in getting to our room
Aufenthalt von 2 Nächten im März 2024
Antwort von Jonny Wolstenholme am 4. Apr. 2024
Dear Eki,Firstly, let me express my sincere apologies for the inconvenience you experienced during your recent stay with us at The Edwardian Manchester. We understand that the situation with your room allocation was less than ideal and we are truly sorry for any delay it may have caused.The satisfaction of our guests is our top priority and we strive to provide an exceptional experience for everyone. It is disheartening to learn that we were unable to meet your expectations this time around.Regarding your comment about valet parking, we appreciate you sharing your concerns. Feedback like yours helps us continuously improve our services and enhance the overall guest experience.Please accept our apologies once again, and rest assured that we are taking your feedback seriously. We hope that this experience will not deter you from staying with us in the future and we look forward to having the opportunity to serve you better.Warm Regards,Jonny WolstenholmeFront of House Manager

6/10 – Okay

Gavin

Verbesserungswürdig: Zustand der Unterkunft
Room very dated and disappointing
Aufenthalt von 1 Nacht im März 2024
Antwort von Jonny Wolstenholme am 4. Apr. 2024
Dear Gavin,It is evident from your rating that your recent stay at The Edwardian Manchester did not fully meet your expectations. We strive to provide each guest with an exceptional experience, and it seems we may have fallen short in your case. Nonetheless, your feedback is invaluable to us. It provides a different perspective and helps to identify any areas that may require our attention to improve our service. We would be grateful if you could provide more detailed feedback. This will help us understand your experience better and ensure we take the necessary steps to improve for future guests. Please feel free to reach out to our team directly, if you wish to discuss your stay further. We are always ready to listen and make changes where necessary. We do hope you will give us another opportunity to demonstrate the high standard of service we usually pride ourselves on at The Edwardian Manchester.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 – Gut

Angus

Gut: Sauberkeit und Personal & Service
Great location and welcoming
Aufenthalt von 1 Nacht im März 2024
Antwort von Jonny Wolstenholme am 4. Apr. 2024
Dear Angus,We are delighted to know that your recent stay at The Edwardian Manchester was a generally positive experience. It's heartening to see that you rated us with a 4 out of 5, indicating that you were largely satisfied with our services.At The Edwardian Manchester, our team strives to provide top-notch service and ensure that all our guests have an ideal stay. We take pride in our commitment to hospitality and it's always encouraging to know that our efforts are being noticed.We understand that there's always room for improvement and that even the smallest details can make a big difference to the overall experience. We assure you that we constantly strive to raise the bar in terms of service and guest satisfaction.We look forward to having the opportunity to serve you again in the future, and we aim to deliver an even better experience on your next visit. Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 – Hervorragend

Angus

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Style
Aufenthalt von 1 Nacht im März 2024
Antwort von Jonny Wolstenholme am 4. Apr. 2024
Dear Angus,Your perfect rating is indeed delightful to see. It's genuinely heartening to know that your experience at Hotel The Edwardian Manchester met your expectations and was worthy of a 5-star review.Our spa, with its calming hues and polished finishes, is indeed a sanctuary for relaxation. The aquamarine pool, cabanas, steam room, sauna, jacuzzi, and ESPA treatment room are all designed to provide a truly restorative experience. We are glad to hear that you enjoyed this aspect of our hotel.Moreover, we are proud of our state-of-the-art gym facilities, located conveniently adjacent to the swimming pool. We hope you had the opportunity to make the most of them during your stay, and that they contributed positively to your overall experience.We look forward to welcoming you back to Hotel The Edwardian Manchester in the near future, offering you another memorable stay filled with comfort, relaxation, and luxury.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 – Gut

Sarah

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was lovely and the staff that checked us in was great . The only issues we had was I booked 3 rooms which stated double or 2 singles , I requested for twin beds. When one of the room arrived they were given a double which we thought ok that’s fine , not the end of the world , so I rang in the morning to make sure the next two rooms will be twins , I was told there was only one twin room available , which we accepted and just put up with the other as a double . But when we arrived both rooms were doubles and to make it worst when we went to check in for the last room it was not ready on time and instead we had to have an accessible room which we had to accept as we were going somewhere and had to get ready . Apart from this the rooms and amenities were actually perfect .
Aufenthalt von 1 Nacht im März 2024
Antwort von Jonny Wolstenholme am 12. März 2024
Dear Sarah,Firstly, I would like to express my gratitude for your recent stay at our hotel and for taking the time to share your experiences with us. Your kind words about our lovely hotel and the excellent service you received from our check-in staff are very much appreciated. I am, however, regretful to hear about the inconveniences that you experienced during your stay with us pertaining to the room configurations. It is our goal to make our guests' stay as comfortable and enjoyable as possible, and we understand the importance of meeting room preferences as part of this experience. I sincerely apologize for the fact that your specific requests for twin beds were not met, and that the readiness of the final room fell short of your expectations. Please rest assured that this is not indicative of our usual standards.On a more positive note, it is wonderful to read that you found our rooms and amenities to be perfect. We take great pride in providing our guests with high-quality facilities and it's heartening to know that we met your expectations in this regard.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back in the future, where we aim to provide an even more seamless and enjoyable stay.Warm Regards,Jonny WolstenholmeFront of House Manager

10/10 – Hervorragend

Christopher

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Faulty curtains were the only issue. Otherwise great
Aufenthalt von 1 Nacht im März 2024
Antwort von Warm Regards, The Reception Team am 10. März 2024
Dear Christopher,It's delightful to hear that you found your overall experience at The Edwardian Manchester to be great. We're glad that you enjoyed your stay.However, it's unfortunate to hear about the issue you faced with the curtains. We strive to provide an ideal experience for every guest, ensuring that every aspect of their stay is comfortable and satisfactory. We regret any inconvenience this may have caused you and hope it didn't detract too much from your stay.Our hotel has much to offer, including an extensive range of event spaces. We can accommodate meetings and events of varying sizes, right up to 500 guests. We pride ourselves on being an exceptional venue for occasions like weddings and large conferences, with 20 beautifully designed spaces to choose from. Thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future, and provide you with an even better experience next time.

10/10 – Hervorragend

William

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic luxury hotel in city centre. Love spa and book here to relax and shopping In Manchester
Aufenthalt von 1 Nacht im März 2024
Antwort von Jonny Wolstenholme am 5. März 2024
Dear William,We are thrilled to learn of your delightful experience at our luxury hotel, and we’re particularly glad to hear that you enjoyed our spa facilities. Our spa has indeed been designed to offer a tranquil retreat in the bustling heart of the city, with its soothing ambiance and state-of-the-art facilities such as the aquamarine pool, cabanas, steam room, sauna, jacuzzi, and our ESPA treatments room.Given our prime location on Peter Street, we also take pride in providing our guests with easy accessibility to the vibrant shopping scene in Manchester. We hope that your shopping experience in the city was as memorable as your stay with us.Your kind words are a testament to our commitment to providing outstanding service and amenities. We look forward to welcoming you back for another relaxing stay and shopping expedition in Manchester.Warm Regards,Jonny WolstenholmeFront of House Manager

8/10 – Gut

Jennifer

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked that it was Comfortable and has dim lighting but the towels spread dust and material everywhere.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Warm Regards, The Reception Team am 2. März 2024
Dear Jennifer,It's great to hear that you found our space comfortable and appreciated the ambient dim lighting. We always aim to create a cozy and relaxed environment for our guests.Your feedback regarding the towels, however, has been noted. We understand how essential clean, quality towels are in enhancing the overall comfort and experience of our guests. We take pride in maintaining high standards of cleanliness and your input helps us understand where there might be room for improvement. While I can't provide specific details about our immediate course of action, I can assure you that your comments have been heard. We are committed to continuously improving the experiences of our guests, and your feedback is critical in helping us strive towards this goal. We hope we have the chance to serve you again in the future and that your next experience with us will be more aligned with the high standards we aim to achieve.

10/10 – Hervorragend

Yvonne

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Warm Regards, The Reception Team am 2. März 2024
Dear Yvonne,It is a pleasure to hear that you had a pleasant stay with us. Your succinct yet positive feedback is much appreciated.Creating a comfortable and enjoyable environment for our guests is at the heart of what we strive for. It's heartening to learn that we have succeeded in providing you with such an experience.Should you decide to visit us again in the future, our dedicated team will be delighted to serve you with the same level of professionalism and warmth. Your feedback is invaluable and helps us maintain the standards we hold ourselves to. Please feel free to provide more details about your experience or any suggestions you may have.