Lieber Benedikt,Vielen Dank für die positiven Kommentare zu Ihrem letzten Aufenthalt.Wir freuen uns zu hören, dass Ihre Erfahrung Ihre Erwartungen übertroffen hat, denn Sie fanden unsere zentrale Lage ideal, um Manchester zu erkunden, unsere Einrichtungen sauber und auf Ihre Bedürfnisse abgestimmt, unser reichhaltiges Frühstücksbuffet.Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen, um weitere Besuche zu unternehmen, die genauso angenehm sind wie dieser.Grüße,Frederic DumontGeneral Manager

Hallo,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Enttäuschung über Ihren letzten Besuch mitzuteilen.Ich möchte mich aufrichtig entschuldigen, wenn Ihre Erfahrung in diesem Fall nicht Ihren Bedürfnissen und Erwartungen entsprochen hat, was vor allem auf einen Mangel an unserem Sauberkeitsstandard während Ihres Aufenthalts zurückzuführen ist.Seien Sie versichert, dass Ihr Feedback mit unserer Haushälterin besprochen wurde, die gemeinsam mit ihrem Team alle geeigneten Maßnahmen ergreifen wird, um ein erneutes Auftreten zu verhindern.Positiv zu vermerken ist, dass ich froh bin, dass Sie unser Team nett und unser Frühstücksbuffet mit einem guten Preis-Leistungs-Verhältnis fanden.Nochmals vielen Dank, dass Sie Ihre Bedenken geäußert haben, die für unser kontinuierliches Bemühen, die Qualität unserer Produkte und Dienstleistungen zu verbessern, von unschätzbarem Wert sind. Wir hoffen aufrichtig, dass Sie uns eine weitere Gelegenheit geben, Sie für eine angenehmere und stressfreie Zeit wieder bei uns begrüßen zu dürfen.Grüße,Frederic DumontGeneral Manager

Lieber Ernst,Vielen Dank, dass Sie sich die Zeit genommen haben, ein paar positive Gedanken über Ihren letzten Aufenthalt zu äußern. Das wissen wir wirklich zu schätzen!Wir freuen uns zu hören, dass Sie Ihre Erfahrung genossen haben, da Sie unsere Einrichtungen sauber und komfortabel, unser Team freundlich und unser Frühstücksbuffet als lecker empfanden.Wir freuen uns, Sie bald wieder zu einem angenehmen Besuch begrüßen zu dürfen.Grüße,Frederic DumontGeneral Manager

Hallo,Vielen Dank, dass Sie uns ein positives Feedback zu Ihrem letzten Aufenthalt gegeben haben.Wir freuen uns sehr zu hören, dass Sie Ihren Besuch genossen haben, da Sie fanden, dass unsere Einrichtungen und Dienstleistungen ein gutes Preis-Leistungs-Verhältnis haben.Wir freuen uns darauf, Sie für ein so angenehmes Erlebnis wie dieses letzte wieder begrüßen zu dürfen.Grüße,Frederic DumontGeneral Manager

Dear Saul,Many thanks for your positive feedback following your recent stay.Your high score must reflect that you had an enjoyable time and we look forward to being part again of your future trips to Manchester.Regards,Frederic DumontGeneral Manager

Dear Selena,Many thanks for scoring your recent stay with the highest rating, this is truly appreciated!The Team and I are very pleased to know that you enjoyed your visit and we look forward to seeing you back soon for more pleasant experiences with us.Regards,Frederic DumontGeneral Manager

Dear James,Thank you for rating us with the best score and for adding some positive comments.We are delighted to hear that your found our facilities quiet & comfortable.We look forward to being part of your future trips to Manchester, we'll be ready to welcome you!Regards,Frederic DumontGeneral Manager

Dear Glenn,Thank you for taking the time to rate your recent stay.We are disappointed to have only received an average score and we'll be happy to further hear from you regarding the inconvenience you may have experienced.We'll be able to look into it and take all the needed actions to address the problems in order to prevent re-occurrences.Please feel free to contact us at your earliest convenience and we hope that we'll have the opportunity to welcoming you back for a more pleasant time.Regards,Frederic DumontGeneral Manager

Dear Nicola,Thank you for bringing to our attention your disappointment with your recent stay.I am truly sorry to hear that, on this occasion, you've experienced a shortfall in our cleanliness standard. Rest assured that our Head Housekeeper has already been informed so she can look into the matter further and take all needed actions with her Team to prevent re-occurrence.I apologise if you were unable to raise your concerns with a member of the Team on departure. Surely, they were busy dealing with other guests queries.Thanks again for your feedback which will certainly help us improve the quality of our facilities. We sincerely hope that you'll give us the chance to welcoming you back for a much more enjoyable time.Regards,Frederic DumontGeneral Manager

Dear Matthew,Many thanks for taking the time to post a detailed review about your recent 2 nights stay.We are happy to find out that your overall visit met your expectations as you found our Team friendly & helpful, our central location ideal and our facilities comfortable & in working order.We have noted your feedback about the cleanliness of your shower and you can be assured that our Head Housekeeper has already been made aware so she can take all needed actions to prevent re-occurrence.We are pleased to know that you'd happily return, we look forward to welcoming you back soon for another enjoyable time.Regards,Frederic DumontGeneral Manager

Dear Renaye,Thanks for scoring your recent stay.Your high rating must prove that you've enjoyed your visit overall and we look forward to seeing you back soon for another experience as pleasant as this latest one.Regards,Frederic DumontGeneral Manager

Dear Jonathan,Many thanks for giving us some feedback about your recent visit.We are happy to hear that your overall experience met your expectations. We have taken note of your comments and we will look into it so all appropriate actions can be taken in order to prevent re-occurrences.Thank you again for sharing your thoughts and we hope that your next stay with us will be even more pleasant than this latest one.Regards,Frederic DumontGeneral Manager

Dear Hannah,Thank you for your comments regarding your recent stay although I am shocked by your feedback.Indeed, you stayed with us for 5 nights without raising any concerns with our facilities, You have also forgotten to mention that you were asked to leave the hotel because of a domestic between you and your partner which occurred on your last night and created a lot of disturbance to other guests. After you left, we've also noticed some damages to the room and particularly in the bathroom.I would like to point out that my Team do speak English and has no problem communicated with other guests.Please feel free to contact us should you wish to discuss the matter further.Meanwhile, we have taken note of your decision not to return to our hotel.Regards,Frederic DumontGeneral Manager

Dear Brian,Thank you for giving us some feedback about your recent visit.While we are pleased to know that your overall experience met your needs, we are sorry to hear about the issue you've encountered with your sink. Nonetheless, we are happy that our Team was able to fix it quickly which helps make your stay more positive.We hope that we'll have the chance to seeing you back in the future for an even more pleasant time.Regards,Frederic DumontGeneral Manager

Dear Bethan,Thank you for writing a positive review about your latest visit.We are very happy to hear that you've enjoyed your recent stay as you particularly found our Team friendly and helpful.We look forward to welcoming you back soon!Regards,Frederic DumontGeneral Manager

Dear Hanif,Thank you so much for giving us the best score regarding your latest stay.The Team and I are thrilled to find out that your experience with us was a positive one and we look forward to seeing you back soon for more enjoyable visits.Regards,Frederic DumontGeneral Manager

Dear Luke,Many thanks for your positive words regarding your latest visit.We are very pleased to find out that your stay met your needs as you found our facilities basic but clean and our Team friendly & helpful.We look forward to seeing you back in the future for an experience as enjoyable as this latest one.Regards,Frederic DumontGeneral Manager

Dear S., Thanks for giving us a rating following your latest stay although we are disappointed to have only received an average score.Please feel free to contact us and let us know further about the inconvenience you may have encountered so we'll be able to take all the appropriate actions to address the problems in order to avoid similar occurrences.We look forward to hearing from you and sincerely hope that you'll give us another chance to welcoming you back for a much better experience.Regards,Frederic DumontGeneral Manager

Dear Brian,Thank you for sharing some feedback about your recent stay.While we are happy that you found our central location convenient and our Team kind, we are sorry to hear that our facilities didn't fully met your expectations. Nonetheless we are glad that this wasn't too much of an inconvenience to your overall visit and we hope that you'll give us the opportunity to welcoming you back for an even more pleasant time.Regards,Frederic DumontGeneral Manager

Dear Nick, Thank you for taking the time to let us know about your disappointment regarding your recent visit.I'm sorry to hear that, on this occasion, you couldn't enjoy a peaceful night due to the disturbance caused by the trainline nearby.All our rooms are fitted with double glazing windows and complimentary ear plugs are available at Reception. Sadly, this wasn't sufficient to you.May I also point out that some of our rooms are facing the back of our hotel and tend to be quieter. However, due to limited availability, we would suggest guests to ask for them prior to arrival so they can be pre-allocated.Thanks again for your comments which will certainly help us improve the quality of our products. We truly hope that you'll give us the chance to seeing you back in the future for a quieter stay.Regards,Frederic DumontGeneral Manager

Dear Kevin, Thank you for scoring our latest stay, although we are disappointed to have received a very low rating.Please feel free to get in touch and give us further feedback which impacted your overall visit. We will be able to look into it and take the appropriate actions in order to prevent re-occurrences.We look forward to hearing from you and hope that we will have the opportunity to welcoming you back in the future for a much more pleasant experience.Regards,Frederic DumontGeneral Manager

Dear Christian,Thanks for scoring your recent stay.We are very disappointed to have received a very low rating We hope that you will get in touch to express the issues you have experienced so we'll be able to look into it and take the needed actions in order to prevent re-occurrences.We look forward to hearing from you and sincerely hope that you'll give us another chance to welcome you back for a more enjoyable time.Regards,Frederic DumontGeneral Manager

Dear Kathryn,Thank you very much for all your compliments following your recent stay.The Team and I are so pleased to hear that you enjoyed your experience as you found our central location convenient and our facilities clean & comfortable.We look forward to welcoming you back soon for another visit as pleasant as this latest one.Regards,Frederic DumontGeneral Manager

Dear Eric,Thank you very much for all your compliments about your recent stay.We are delighted to hear your kind words about our friendly, pleasant & professional Team, particularly Emilio. Your nice comments will definitely give us all a boost. We are also pleased that you found our facilities clean & comfortable and that you'd happily recommend us to future travellers.We look forward to welcoming you back soon for more experiences as pleasant as this latest one!Regards,Frederic DumontGeneral Manager

Hello,Thanks for rating your recent visit although we are disappointed to only receive an average score.Feel free to share the issues you may have encountered during your stay so we'll be able to look into any of the problems in order to prevent re-occurrences.We look forward to hearing from you and hope you'll give us another chance to seeing you back for a more enjoyable experience.Regards,Frederic DumontGeneral Manager

Dear Jeno,Thank you for choosing to stay at Ibis again and for expressing your thoughts about your latest stay with us.While we are happy that your overall experience met your expectations, we have noted your comments regarding your room and we will make any needed improvements in order to prevent re-occurrences.Thanks again for your feedback and we look forward to welcoming you back in the future for an even more pleasant time.Regards,Frederic DumontGeneral Manager

Dear Rebecca,Thank you very much for all your positive comments regarding your recent stay.We are so pleased to hear that your visit was a pleasant one as you particularly enjoy our central location and found our Team very helpful.We look forward to welcoming you back soon!Regards,Frederic DumontGeneral Manager

Dear Cheryl,Many thanks for scoring us with the highest rating following your latest stay.We are thrilled to find out that you enjoyed your experience with us and we look forward to being part of your next trips to Manchester.Regards,Frederic DumontGeneral Manager

Dear Jordan,Thank you for sharing some positive feedback about your recent business stay with us.We are so thrilled to hear that your experience met your needs as you particularly enjoyed our central location. We are also pleased that you'd happily recommend us to future travellers and we look forward to having you back soon as 1 of our guests.Regards,Frederic DumontGeneral Manager

Dear Nobuka,Thank you for sharing some compliments about your recent stay.We are so pleased to hear that you enjoyed your experience as you found our Team nice and our facilities comfortable & quiet.We look forward to welcoming you back soon for more visits as pleasant as this latest one.Regards,Frederic DumontGeneral Manager

Dear Richard,Thank you very much for posting some positive feedback about your latest stay.We are delighted to hear that your short visit met your needs as you found our room comfortable and our Team welcoming.We look forward to being a part of your next trips to Manchester, we'll be ready to welcoming you back!Regards,Frederic DumontGeneral Manager

Dear Mike,Thank you for sharing your thoughts about your recent visit.While I am happy that you found your overall stay comfortable, I'm sorry to hear that your TV didn't work.Our Maintenance Engineer has been informed and the appropriate repair will be done as needed. We hope that this issue didn't have a major impact on your time with us and we look forward to having you back as 1 of our guests in the future for an even better experience.Regards,Frederic DumontGeneral Manager

Dear Lotte,Many thanks for giving us a high score regarding your recent stay.We are very happy to hear that your visit was a pleasant one overall and we look forward to seeing you back soon for more enjoyable time with us.Regards,Frederic DumontGeneral Manager