Dear Birgit,Thank you for sharing your positive experience! We are happy to hear that you had a delightful stay in our centrally located hotel. Our spacious and modernly furnished superior double room, along with the tasty and varied breakfast buffet, certainly contributed to make your visit memorable. We appreciate your feedback, and look forward to welcoming you back on your next trip!Kind regards,Fausta Colaizzi

Dear Erika,Thank you for your kind words and your excellent feedback! We are delighted that you enjoyed your stay at our centrally located hotel.The pool with a view of the cathedral is indeed am amazing feature. We look forward to welcoming you back soon.Kind regards,Fausta Colaizzi

Dear Julia,We would like to thank you for letting us know that your stay with us was fantastic.We will be delighted to see you again.Kind regards,Fausta Colaizzi

Dear Stefanie,Thank you for your excellent feedback!We are delighted to see that we met your expectations. We will be pleased to welcome you again. Kind regards,Fausta Colaizzi

Dear Claudia,Thank you for your excellent feedback!We are delighted to see that we met your expectations. We will be pleased to welcome you again. Kind regards,Fausta Colaizzi

Dear mrs. Beate, Thank you for sharing your feedback on your recent stay. We sincerely apologize that the cleanliness of the bathroom did not meet your expectations. We will take immediate action to address these issues and ensure a more thorough cleaning in the future. We appreciate your patience and hope to have the opportunity to welcome you back again and provide a more satisfying experience.Kind regards, Juan M. Pocovi

Dear Ortwin, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at our centrally located hotel in Palma. It's fantastic to know that you found our staff friendly and appreciated our great showers. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Kind regards, Juan M. Pocovi

Dear mrs. Beate, Thank you for sharing! We're delighted you enjoyed our beautiful hotel, right next to the old town – perfect location!Kind regards, Juan M. Pocovi

Dear Jürgen Thomas, Thank you very much for rating us with such a high score, we really appreciate it. It will be a pleasure to welcome you once more next time you visit Palma.Best regards,

Lieber Gast Herr Heinz Jürgen,Vielen Dank für Ihre großartige Bewertung! Wir freuen uns, dass Ihr Aufenthalt im Hotel Saratoga angenehm war. Wir stehen Ihnen jederzeit gerne für einen erstklassigen Service zur Verfügung.Herzliche Grüße,

Sehr geehrte herr Heinz,Wir bedauern zutiefst, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprach. Die geschlossene Rooftop-Bar und das Restaurant im obersten Stockwerk waren leider nicht verfügbar, was zu Unannehmlichkeiten führte. Wir entschuldigen uns aufrichtig für diese Enttäuschung. Ihr Feedback ist uns wichtig und wir werden daran arbeiten, unsere Gäste besser über solche Änderungen zu informieren.Wir hoffen dennoch, dass Sie uns in Zukunft eine weitere Chance geben, um Ihnen eine verbesserte Erfahrung im Hotel Saratoga zu bieten.Mit freundlichen Grüßen,

Dear Peggy,Thank you so much for sharing your feedback with us. We are glad to hear that you found the breakfast buffet to be good and plenty of choices.However, we are sorry for the noise you experienced from the room, Your comments are valuable to us, and we are going to address this issue for future improvements. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future.Best regards,Ángel Alemany

Dear Dörte, Thank you so much for sharing your experience with us. We are glad you had a nice stay and appreciated the hotel location, being close to the main attractions Palma has to offer. Your satisfaction is our main priority and we are happy to see we met your expectations. We hope to have the opportunity to welcome you back soon! Best regards,Ángel Alemany

Dear Ramona, Thank you for your kind words about the staff, the hotel's central location, and the great breakfast buffet, your satisfaction is our main goal and we are glad to have met your expectations. Regarding the rooftop pool, we regret any inconvenience caused by its evening closure. Please understand that this decision is made for security reasons and to prepare the terrace for the restaurant's dinner service. Your safety and the overall dining experience are our top priorities.We hope to welcome you back in the future and provide you with another great stay.Best regards,Ángel Alemany

Dear Jens, Thank you so much for sharing your feedback. We are glad to see you enjoyed your stay and found the central location convenient for your visit to Palma. We will be pleased to welcome you in the near future for another memorable stay! Best regards, Ángel Alemany

Dear Andreas, Thank you very much for sharing your feedback after your stay with us. We hope you had a pleasant stay and would be delighted if you could provide us with more details about your experience so that we can improve in the future. Best regards,Ángel Alemany

Dear Susanne, Thank you for sharing your wonderful experience with us. We are delighted to hear that you enjoyed your stay, found your room beautifully and modernly furnished, and had a comfortable night's sleep on our cozy beds. Our dedicated housekeeping team strives for excellence, and we appreciate your recognition of their efforts.We are also pleased to know that you had positive interactions with our reception staff, who are known for their friendliness and helpfulness, and will appreciate your kind words. Regarding your feedback about smoking restrictions on the Rooftop, we dedicate that area to offer a quiet and smoke-free atmosphere, as there is the possibility to have lunch or dinner, and the terrace is smaller than the ones on the ground floor, where there is the possibility to smoke and there are two swimming pools and terraces. We do not promote smoking in the hotel, which is why the ashtrays are not normally on display but are always at your disposal at the Gastrobar upon request. It is fantastic to hear that, aside from this minor concern, everything met your expectations, and that you would recommend Hotel Saratoga. We would be thrilled to welcome you back anytime in the future.Best regards, Ángel Alemany

Dear Kristin, Thank you so much for your review. We are glad to see we met your hotel expectations and had a wonderful stay. We hope to welcome you back soon! Best regards, Ángel Alemany

Dear Alina, We would like to thank you for sharing your experience at Hotel Saratoga. We are glad to see you had a great stay and enjoyed our buffet breakfast as well as the hotel facilities. We also appreciate you mentioned our convenient location in the city center and our staff service. We apologize for any inconvenience that may have caused the lift temporarily out of service.We hope to have the opportunity to welcome you back! Best regards,Ángel Alemany

Dear Harald, Thank you for taking the time to share your experience at the hotel. We are glad to see you found your room and the hotel facilities at your convenience, however, we regret you heard some noise from your room. We are always at your disposal from the reception desk in order to solve these matters.We hope to welcome you again soon! Best regards, Ángel Alemany

Dear Sarah,Thank you for your kind review. We love to see your feedback about your stay at Saratoga, which helps us improve our service to meet your expectations of a perfect stay. We are glad the hotel location was at your convenience since the hotel is right in the city center and at a walkable distance from the main cultural and architectonic places. We hope to welcome you back soon! Best regards,

Dear Stefanie, Thank you for sharing your experience at Saratoga. We are delighted to see you had a great stay. We hope to welcome you back soon. Best regards,

Dear Stefan, We would like to apologize for not providing you with a great stay. Next time we will be pleased to inform you about all the hotel facilities prior to your arrival. We hope you can give us another opportunity to reach your hotel expectations. Best regards,

Lieber Simone,Vielen Dank für Ihr Feedback. Diese Art von Kommentaren hilft uns, unseren Service jeden Tag zu verbessern. Wir entschuldigen uns für die probleme. Wir freuen uns darauf, Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

Dear Gertrud,We would like to thank you for this great review. We are pleased that your stay was perfect for you. We look forward to welcoming you back :)Best regards,

Liebe Herr Wolfgang,wir möchten uns ganz herzlich für Ihre hervorragende Bewertung bedanken!Wir würden uns freuen, Sie jederzeit wieder bei uns begrüßen zu dürfen.Das gesamte Team lässt Sie herzlich grüßen,

Dear Kerry,We would like to thank you for this great review, and we are glad you took the time to write it.We are pleased that your stay was perfect for you. We look forward to welcoming you back :)Best regards,

Sehr geehrter Herr Bartz,Danke für deine netten Worte.In Bezug auf die Härte unserer Matratzen möchten wir Sie freundlich darauf hinweisen, dass Sie bei Ihrem nächsten Aufenthalt jederzeit einen Topper bei uns anfordern können. Wir helfen Ihnen gerne dabei, sich so bequem zu erholen, wie Sie es alle unsere Gäste verdienen.Mit freundlichen Grüßen,Abteilung für Gästeerlebnisse

Dear Jan,Thank you for rating your recent stay in Saratoga. We look forward to welcoming you again in the futureKind regards,Guest Experience Department

Dear Brigitte, Thank you very much for your nice feedback. We are happy to see that you enjoyed the pools. Best regards,

Dear Hans-Ulrich,Thank you for rating us with the highest score. We look forward to receiving you again any time you wish! Kind regards, Guest Experience Department

Dear Christina, Thank you very much for your great feedback and your rewarding words about your Saratoga Experience. Looking forward to your next visit. Kindest regards, Guest Experience Department

Liebe Franz, vielen Dank für Ihr ausgezeichnetes Feedback. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, Guest Experience Department

Liebe Carole, vielen Dank für Ihr ausgezeichnetes Feedback. Wir freuen uns darauf, Sie wieder zu sehen. Mit freundlichen Grüßen, Guest Experience Department

Dear Lia, Thank you for your excellent review and your kind words about your Saratoga Experience. We look forward to your next stay with us! Kindest regards, Guest Experience Department

Dear Hilke, Thank you very much for your positive feedback. We look forward to welcoming you again in the close future. Kind regards, Guest Experience Department

Dear Mr. Boris, Thank you very much for rating us with such a high score. We hope to welcome you back next time you visit Palma. Best regards from all the Saratoga staff.

Dear Robel, We would like to thank you for your great feedback. We look forward to welcoming you again. Kind regards, Guest Experience Department

Dear Jessica, We would like to thank you for this excellent review of your stay with us. We look forward to receiving you again. Kind regards, Guest Experience Department

Lieber Tobias, Zunächst einmal vielen Dank, dass Sie Ihre Erkenntnisse geteilt haben. Es tut uns leid, diese negative Bewertung zu lesen, und wir würden gerne eine weitere Gelegenheit haben, Ihnen unseren Kompromiss zu zeigen. Wir stehen Ihnen gerne zur Verfügung und senden Ihnen herzliche Grüße, Abteilung für Gästeerlebnisse

Dear Andreas, Thank you for your positive feedback. We will be pleased to welcome you again to our house. Kind regards, Guest experience Department

Dear Serap, Thank you for your positive feedback. We will be pleased to welcome you again to our house. Kind regards, Guest experience Department

Dear Dean, thank you very much for your great punctuation. Kind regards,

Dear Anonymous Guest, Thank you for your kind feedback. We look forward to receiving you again. Best regards, Guest Experience Department

Dear Mr. Johannesson, Thank you very much for your nice feedback about our hotel; it is a real pleasure that you took your time to write a review about your experience at the Hotel Saratoga. We are glad to know that you were satisfied with the fast check-in, the restaurant, and the new style. We hope to welcome you back on your next visit to Palma. Kind regards from all the Saratoga Team

Dear Anonymous Guest, Thank you for your kind feedback. We look forward to receiving you again. Best regards, Guest Experience Department

Dear Anonymous guest, Thank you very much for rating your experience with us! Best regards from all the Saratoga Team, Guest Experience Department

Lieber anonymer Gast, Vielen Dank für Ihr hervorragendes Feedback. Wir freuen uns auf ein Wiedersehen. Mit freundlichen Grüßen, Guest Experience Department

Lieber anonymer Gast, Vielen Dank für Ihr hervorragendes Feedback. Wir freuen uns auf ein Wiedersehen. Mit freundlichen Grüßen, Guest Experience Department