Dear Ms Marietta,Greetings from Palacio de los Duques, a Gran Meliá Hotel!Many thanks for this high rating.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to seeing you again on your next stay.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Lieber Herr Jaime,Grüße vom Palacio de los Duques, a Gran Meliá Hotel!vielen Dank für Ihre Bewertung zu unserem Hotel!Wir freuen uns sehr, dass unser Hotel Ihre Erwartungen rundum erfüllen konnten und Sie einen schönen Aufenthalt bei uns hatten. Toll auch, dass Sie unser Preis-Leistungs-Verhältnis als gut beurteilen.Gern würden wir Sie einmal wieder bei uns begrüßen.Maria Fdez. Valderrama, Voice of Customer Coordinator

Lieber Herr Roman, danke für Ihre Rückmeldung zu unserem Palacio de los Duques, ein Hotel von Gran Meliá. Wir bedauern es sehr, dass wir Ihren Erwartungen und Ansprüchen an unser Hotel nicht ganz genügen konnten. Unsere Zimmer spiegeln den einzigartigen Charakter des 19. Jahrhunderts wider, daher fanden wir es sehr schade, dass Sie mit dem Lichteinfall Ihres Zimmers nicht gänzlich zufrieden waren. Gerne beraten wir Sie für einen zukünftigen Besuch zu unseren verschiedenen Zimmerkategorien. Andererseits freuen wir uns über ihr Kompliment an unsere engagierten Mitarbeiter, welches wir super gerne weitergegeben haben. Wir bedanken uns recht herzlich für Ihren Besuch und hoffen, dass wir Sie bei Ihrem nächsten Aufenthalt in unserem Haus vollständig von unserem Service überzeugen können. Bis dahin verbleiben wir mit freundlichen Grüßen, Sandra Hernandez, Guest Experience Manager

Dear Dejan, Thank you very much for sharing your nice words with us and the rest of the users of Expedia! We are happy to hear that you had a lovely stay with us in our little palace. With our best wishes,

Dear Mr/Ms, thank you very much for your feedback! We hope you are having a wonderful stay and we remind you that all the Gran Meliá Palacio de los Duques team is at your entire disposal to make your stay an unforgettable experience. With our best wishes,

Dear Guest, Thank you very much for sharing your feedback with us! It's our pleasure to know that you have enjoyed your stay in our little Palace, which is in an excellent oasis in the heart of Madrid. Besides, we will schare your kind word addressed to our staff to the whole team. We are looking forward to welcome you back to our city. With our best wishes,

Dear Guest, Thank you so much for your nice review about your stay in our hotel. We are so glad to hear that everything was to your liking and that you have enjoyed the hotel. We will share your kind words with all the team, and we will be looking forward to welcome you again very soon! Best regards,

Dear Guest, Thank you very much for sharing your nice words with us and the rest of the users of Expedia! We are delighted to know that you have enjoyed 100% your stay with us in our little palace. We always do our best to provide you with the best of the experiences. Our doors will remain open for your next visit to Madrid! With our best wishes,

Dear guest, Greetings from Gran Meliá Palacio de los Duques! It is a pleasure reading such a positive feedback of your staying in our little palace. This kind of comments motivate us to continue improving day by day in offering a high quality service to our guests. I will transmit your review to the entire team. We hope to see you soon in your next trip in Madrid. With our best wishes,

Dear Guest, We would like to thank your wonderful and charming review shared here on Expedia. We are delighted to have reached your expectations, it's a pride to know that you had a wonderful stay in our little Palace. Looking forward to welcome you again in the near future. With our best wishes,

Dear Guest, Greetings from Gran Meliá Palacio de los Duques! It is a great pleasure for us to know you enjoyed your stay in our little Palace. We are looking forward to welcome you back in the near future. With our best wishes,

Dear guest, Greetings from Gran Meliá Palacio de los Duques! It is a pleasure reading such a positive feedback of your staying in our little palace. This kind of comments motivate us to continue improving day by day in offering a high quality service to our guests. I will transmit your review to the entire team. We hope to see you soon in your next trip in Madrid. With our best wishes,

Dear Marco, We would like to thank you for your kind words addressed to our Hotel facilities and Staff, which inspire us to provide the best service. Our daily aim is to fulfill your expectations. Looking forward to welcome you back in our little Palace. With our best wishes, Guest Experience Department

Dear Ali, We are delighted to know you have enjoyed your stay at the Gran Meliá Palacio de los Duques. Every day we try to give the best of us to all our guest, in this line hard work, perseverance and dedication is always in our team skills. Wishing to host you again in the near future. Best regards,

Dear client, Thank you very much for sharing your positive comments through Expedia. We are delighted to know you have enjoyed your stay in Madrid. Looking forward to welcome you again in the near future and show more about our Hotel and city. With our best wishes,

Dear Guest, thank you for sharing your feedback on Expedia. As you have mentioned, our hotel has a perfect location to explore the city. We would be delighted to welcome you again and live with you another memorable experience. With our best wishes, Guest Experience Department

Dear Guest, We are very happy to read your lovely comments and also we would like to thank you for share it with Expedia travelers. Looking forward to host you again during your next visit in Madrid and to continue discovering our beautiful city. Kindest regards, Guest Experience Department

Dear Dr. Michael, We are pleased to know you enjoyed your stay with us! Thank you for taking your time to share your feedback with other travelers. Looking forward to welcoming you again very soon, Guest Experience Department.

Dear TheEssence, ¡Greetings from the Gran Meliá Palacio de Los Duques!. First of all we would like to say thank your kind feedback. Small details make the difference and we are here to make you feel special. We are already looking forward to host you again! With our best wishes, Guest Experience Department

Dear Client, thank you for your feedback. As you have mentioned, our hotel has a perfect location and wonderful staff that remains always at your assistance. We would be honored to welcome you again and live with you another memorable experience. Kindest regards, Guest Experience Department

Dear Felix, We would like to thank your nicely worded and positive review shared here on Booking.com. We are happy to have reached your expectations and will work even harder to fill in the small missing details and make the experience impeccable. Your kind words serve us as a motivation and an inspiration to continue offering only the best to our guests. Thank you once again and hope to see you soon in our beautiful city and our wonderful hotel. With our best wishes, Guest Experience Department

Dear Guest, Greetings from Gran Meliá Palacio de los Duques! We thank you for having chosen us during your trip to Madrid as well as for sharing your nice review with that amazing photos of our hotel and the views on Booking. We are glad to know that overall you enjoyed a wonderful and memorable experience in our "Palace" and we do hope to have more opportunities to welcome you back soon, Best regards, Guest Experience Department

Dear Michael, thank you for sharing your opinion on Expedia.com. Small details make the difference and we are here to make you feel special. As you have noted, the central location of our hotel in unbeatable and the views are indeed stunning. We use all our advantages along with personalized service, at the end it is just a perfect stay and memorable experience. We are glad to know that you enjoyed the concierge recommendations too. We are already looking forward to host you again! With our best wishes, Guest Experience Department

Dear Ms. Maria, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.It is a delight to know that our dedication to a life well-lived resonated with you through our attentive service and the sumptuous comfort of our rooms. Your appreciation of our hotel's blend of historical architecture and avant-garde design, nestled in the heart of Old Madrid, is deeply valued. We are thrilled that our location provided the perfect backdrop for your stay, surrounded by Madrid's rich cultural tapestry and iconic luxury landmarks. Rest assured, our commitment to creating exceptional experiences and providing intuitive personal service remains unwavering.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Jacqueline, Greetings from Palacio de los Duques, a Gran Meliá Hotel!Many thanks for your review of your recent visit.We are delighted to hear that you found our hotel beautiful and our staff friendly and helpful. Your appreciation for the cleanliness of our rooms and the condition of our hotel echoes our dedication to a life well-lived, where every detail is crafted with elegance and care. It is heartening to know that our service met your expectations, providing you with the signature warmth and style that we at Gran Meliá are passionate about.Should there have been any aspect of your stay that did not meet your satisfaction, we sincerely regret the inconvenience and are committed to upholding the highest standards of our historic and architecturally exquisite establishment.We revel in the opportunity to welcome you again, Jacqueline, for another stay that promises the exclusivity and exceptional experiences that define the Gran Meliá legacy.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Paul,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are truly delighted to hear that you appreciated the beauty and comprehensive offerings of our establishment, from the sumptuous rooms to the state-of-the-art facilities. Your commendation of our breakfast, patio, and rooftop is a testament to our dedication to a life well-lived, where simple pleasures and elegance are woven into every detail. It is heartwarming to learn that our team's personalized service contributed to a memorable stay, ensuring that your time with us was free from undue concern over the little things.We would be delighted to welcome you back on another occasion.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Patricia, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We are thrilled to hear that our service met your expectations, consistently delivering the exceptional experiences we strive for. The allure of our property is indeed accentuated by its historical elegance, and we are delighted that you appreciated its beauty. Your commendation of our sumptuous beds is particularly gratifying, as we aim to provide unparalleled rest and comfort through our luxurious Egyptian cotton linens and a diverse pillow menu. Moreover, we take pride in our state-of-the-art gastronomy, and it is rewarding to know that the quality of our food and drinks contributed positively to your stay.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms. Sandra, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are delighted to hear that the breakfast offerings were to your satisfaction, reflecting our commitment to state-of-the-art gastronomy. It is heartwarming to know that our staff provided the intuitive personal service that is a hallmark of our brand, ensuring your needs were met with warmth and efficiency. Your appreciation for our privileged location, allowing guests the pleasure of exploring the historic heart of Madrid with ease, truly resonates with our dedication to a life well-lived in a city so rich in culture.We look forward to the pleasure of welcoming you back. Many thanks again,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Maria, ¡Saludos desde Palacio de los Duques, a Gran Meliá Hotel!Muchas gracias por la reseña sobre su excelente estancia en nuestras instalaciones.Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia con nosotros. Es un placer saber que nuestro personal le brindó un servicio excepcional, digno de la calidez y el estilo característicos de Gran Meliá. Nos llena de orgullo que la limpieza de nuestras habitaciones, la condición del hotel, las amenidades de la habitación y la calidad de nuestro servicio hayan cumplido con sus expectativas y reflejen nuestro compromiso con la excelencia. En Gran Meliá, cada detalle está pensado para ofrecer una estancia inolvidable, inmersa en la riqueza cultural y en un estilo de vida refinado que nos define.Esperamos que vuelva a visitarnos muy pronto. Un saludo,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Paulo,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are truly elated to hear that you found the rooms at our establishment comfortable and in excellent condition, reflecting our dedication to elegance and exclusivity. Your commendations on the friendliness, efficiency, and attentiveness of our staff resonate deeply with our commitment to providing intuitive personal service and embodying the warmth of Spanish hospitality. It is an honor to be your hotel of choice in Madrid, and we take great pride in offering a seamless blend of architectural heritage and modern luxury, ensuring a stay that is both culturally rich and indulgently comfortable.We would be delighted to welcome you back on another occasion.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimado Huésped, ¡Saludos desde Palacio de los Duques, a Gran Meliá Hotel!Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma.Nos llena de satisfacción saber que nuestro servicio ha cumplido con sus expectativas y que la belleza y la ubicación céntrica de nuestro establecimiento han contribuido a una estancia memorable. Es un placer que haya disfrutado de la limpieza impecable de nuestras instalaciones, el meticuloso mantenimiento del hotel y la calidad de nuestras amenidades, cada una cuidadosamente seleccionada para reflejar la elegancia y el confort que caracterizan a Gran Meliá. Su reconocimiento hacia el servicio que brindamos es un reflejo de nuestro compromiso con la excelencia y el cuidado personalizado que nos esforzamos por ofrecer a cada huésped.Reciba un cordial saludo,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Ernest,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We thank you for sharing this feedback on your recent stay.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We would be delighted to welcome you back on another occasion.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Ernest,Greetings from Palacio de los Duques, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We are glad we were able to meet all your requirements for a perfect stay.We would be delighted to welcome you back on another occasion.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Estimada Sra. Chema,¡Saludos desde el Palacio de los Duques, a Gran Meliá Hotel!Su magnífica reseña nos ha llenado de satisfacción.Nos complace enormemente saber que ha disfrutado de la calidad de nuestro establecimiento y del servicio prestado. Es un honor para nosotros que mencione la excelencia de nuestras instalaciones y la comodidad de las habitaciones. Nos enorgullece que haya percibido la dedicación a una vida bien vivida que nos esforzamos por ofrecer a nuestros huéspedes. Su reconocimiento hacia la limpieza y el estado del hotel refleja nuestro compromiso con la excelencia en cada detalle.Apreciamos sus amables palabras y esperamos tener el placer de darle la bienvenida nuevamente para seguir brindándole experiencias excepcionales.Tras una estancia tan agradable, esperamos que vuelva a visitarnos en un futuro. Un saludo muy cordial,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms. Irene, Greetings from Palacio de los Duques, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are thrilled to hear that our hotel's charm and your interactions with our staff met your high expectations. We pride ourselves on maintaining impeccable standards of cleanliness and are glad this was reflected during your stay. Your appreciation for our room amenities is also greatly valued, as we strive to provide comfort with a touch of Spanish elegance and modernity. While we are pleased with your overall positive experience, we noticed your rating for the hotel's condition. Rest assured, our dedication to excellence is unwavering, and we continuously seek ways to ensure our historical building's architectural grandeur meets the expectations of our discerning guests. We understand the importance of maintaining our facilities to reflect the iconic luxury and style that Gran Meliá is known for.We look forward to the pleasure of welcoming you back. Many thanks again,Maria Fdez. Valderrama, Voice of Customer Coordinator