- Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Unbeatable location-shame about the room/breakfast
Location is amazing right in the middle of West Hollywood with great restaurants and bars. The room we had (King) was not suitable for a family. We had booked 2 rooms for 3 adults and 2 kids. In other US hotels we were given 2 queen beds. This one had one king bed and usually you can get a rollerbed for the kids but the night we arrived none were available so they offered blankets for the kids to sleep on the floor!!! Hotels.com wouldn’t help us either with moving to another hotel so we were stuck! It was a nightmare. It shouldn’t have been possible to make the booking if they didn’t have beds available. From the second night we got a rollerbed for one child and the other child had to share with his grandma in another room. Not ideal. Also, we were really looking forward to the breakfast included in the rate as it was marked “exceptional”. It was literally scrambled eggs and bacon or sausage and a bowl of fruit. Sometimes there was cereal. But coming from Vegas buffets it was a huge shock and should have been described as minimal or standard but exceptional was way off the mark!!! The bed was comfy but overlooking the car park and the corner king looked the same size as the king room. It said hotel was recently renovated but it looked unkept in places. Paper thin walls, you could hear everything!! The main positive thing is the location, it was amazing once walked out the door! Good pool with extra towels available. Good cleaning service. Reception staff a bit unfriendly