Außenpool, Sonnenschirme, Liegestühle

Bewertungen von Alsace LA

2 out of 5
Alsace LA
5170 W Adams Blvd, Los Angeles, CA

Bewertungen

9,2

Wunderbar

181 von insgesamt 247 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
42 von insgesamt 247 Gästebewertungen haben eine Bewertung von 8 - Gut" "
13 von insgesamt 247 Gästebewertungen haben eine Bewertung von 6 - Okay" "
5 von insgesamt 247 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
6 von insgesamt 247 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

9,6/10

Personal & Service

8,8/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Luis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schönes und sauberes Hotel. Die Umgebung ist sehr ruhig und eher außerhalb, mit dem Auto war jedoch alles einfach zu erreichen.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Customer Service am 7. Okt. 2023
Luis, es freut uns sehr, dass Ihnen Ihr Aufenthalt im Alsace Hotel Los Angeles gefallen hat. Wir schätzen Ihre Bemerkungen über die Sauberkeit unseres Hauses und die ruhige Lage. Es ist immer unser Ziel, einen bequemen und angenehmen Aufenthalt zu bieten. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.

6/10 – Okay

Richard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
These rooms don't have microwaves or refrigerators and lots of hidden fees. Shower walls are open and unsealed so water goes all over the bathroom floor. Even from the third floor, the noise was insane 24-7, and the windows covers don't seal, so it is impossible to have a dark room at night! Very overpriced for not having any real amenities.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 20. Mai 2024
Richard, thank you for taking the time to share your feedback. The concerns you raised about the shower design and room noise will be looked into for future improvements. We're sorry to hear that certain amenities did not meet your expectations. We appreciate your comments and will use them to enhance our services.

10/10 – Hervorragend

Yevhen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Stylish and clean. Loved everything except location
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 22. Mai 2024
Yevhen, thank you for your wonderful feedback! The team at Alsace Hotel Los Angeles is thrilled that you enjoyed your stylish and clean accommodations. We appreciate your comments and hope the location did not detract too much from your experience. We're looking forward to welcoming you back!

10/10 – Hervorragend

natalie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Customer Service am 15. Mai 2024
Natalie,Thank you for your fantastic rating! Alsace Hotel Los Angeles is delighted to know you had a great experience. We hope to welcome you back soon!

10/10 – Hervorragend

kaz, Quincy

No problem
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 12. Mai 2024
Kaz, thank you for sharing your positive experience at Alsace Hotel Los Angeles. We're pleased to hear that you enjoyed your stay without any hitches. We look forward to welcoming you back for more seamless experiences.

2/10 – Ungenügend

Grace

Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Customer Service am 12. Mai 2024
We appreciate you taking the time to share your feedback, Grace.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 – Gut

Rigoberto

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good overall for price value. Standard room pretty small though.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Customer Service am 8. Mai 2024
Rigoberto, thank you for highlighting the value of your stay at Alsace Hotel Los Angeles. While we're pleased you found our accommodations to be a good balance of cost and quality, we understand your remarks concerning the size of our standard rooms. Rest assured, we have various room options that provide more space which may better align with your needs during future visits. Thank you for choosing our hotel and we hope to welcome you back soon.

10/10 – Hervorragend

Ivett

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 3. Mai 2024
Ivett, it's wonderful to hear that your experience at Alsace Hotel Los Angeles was exceptional, as indicated by your top rating. We sincerely appreciate your feedback and hope to welcome you back in the near future for another memorable stay.

4/10 – Schlecht

Kristine

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Ausstattung
When checking in we weren't greeted warmly and did not feel welcomed. Our interaction with the front desk was very short and dry. We were instructed to sign the hotel agreement/documents and then handed the keys, and that was pretty much it. No explanation of hotel amenities, where things were, how late areas of the hotel were open, etc. Trying to get basic explanation of our car parking situation too was a pain. The room and esthetic of the hotel was very modern and chic. There was a clump of hair left over from the previous guests in the shower drain so we knew it wasn't the cleanest. We had high expectations of this hotel and overall it was an average if not subpar experience.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 4. Mai 2024
Kristine, it's disappointing to hear that your overall experience didn't live up to your expectations. We apologize if you found the check-in process lacking in warmth and detail - our aim is always to create a welcoming atmosphere for our guests. Your concerns regarding room cleanliness have been taken seriously and passed on to the housekeeping team for review. That being said, we're grateful to know that you appreciated the sleek and modern aesthetics of our design. We look forward to having the opportunity to offer a better experience next time.

10/10 – Hervorragend

Erin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel was absolutely fantastic! I appreciated the decor, the service and the amenities. The staff was genuine, warm, welcoming — and very professional! The neighbourhood guide was genius — and very helpful to this out-of-towner. I went to the wonderful restaurant Chulita twice, and recommended it to several others whom I met on my trip (who also went!). And while this is obviously an up and coming neighbourhood, it doesn’t feel completely safe — especially for lone female travellers. It might be a good idea to warn guests about the neighbourhood and being cautious in the surrounding areas. My sincere thanks for the overall wonderful experience!
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 23. Apr. 2024
Erin, it is delightful to hear your encouraging feedback about Alsace Hotel Los Angeles. We're proud to read your commendations about our décor, service, amenities, and especially the neighborhood guide. We are fortunate to be near Chulita; it's a favorite of many guests. Safety is a paramount concern, we're working diligently to ensure all guests feel secure and are briefed about the surrounding area. We sincerely appreciate your suggestion and your kind words about your overall experience. Hope to welcome you back soon.

8/10 – Gut

Waymon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The balcony was the highlight of the show.
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 22. Apr. 2024
Waymon, thank you for sharing your experience. We're delighted to hear that you particularly enjoyed the balcony at Alsace Hotel Los Angeles. It's indeed a favorite feature among guests. We hope for the chance to welcome you back in the future.

10/10 – Hervorragend

Elena

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to stay, lovely modern decorations. Very friendly staff!
Aufenthalt von 1 Nacht im April 2024
Antwort von Customer Service am 22. Apr. 2024
Elena, it's wonderful to hear you enjoyed your time at Alsace Hotel Los Angeles. The modern aesthetics and warm interactions with our team members are certainly pillars of our service. We eagerly look forward to hosting you again.

10/10 – Hervorragend

Joy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a bit off the beaten path - some good restauranta; nice hotel - but as a female solo traveler it was not totally clear to me that I was safe walking alone at night…
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 20. Apr. 2024
Joy, thank you for choosing Alsace Hotel Los Angeles for your stay, and for recognizing our convenient location near enjoyable eateries. However, your safety is our top priority and we regret that you felt unsure during evening strolls. Rest assured, we do our best to provide a welcoming and secure environment for all guests. Our team members can also provide guidance and suggestions for traversing the surrounding areas. We hope to welcome you back in the future.

10/10 – Hervorragend

Santiago

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great Staff, Clean, New, Great Service
Aufenthalt von 2 Nächten im April 2024
Antwort von Customer Service am 19. Apr. 2024
Santiago, it warms our hearts to hear that you had such a positive experience at Alsace Hotel Los Angeles. We're thrilled to know you appreciated our cleanliness, newly renovated facilities, and outstanding service from our team. Thank you for sharing your feedback and we can't wait to welcome you back in the future.

10/10 – Hervorragend

Max

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
A
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 29. März 2024
Max, thank you for the positive review about Alsace Hotel Los Angeles! We truly look forward to welcoming you back on your next visit!

10/10 – Hervorragend

Trinidad

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super friendly and clean
Aufenthalt von 1 Nacht im März 2024
Antwort von Customer Service am 22. März 2024
Trinidad, thank you for the heartwarming review about your stay at the Alsace Hotel Los Angeles. We're thrilled to hear about your experience on our property, specifically noting the cleanliness and the warm demeanor of our team members. Looking forward to having you back in the near future!

8/10 – Gut

Yaroslav

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 19. März 2024
Yaroslav, we appreciate your rating of Alsace Hotel Los Angeles. We hope that your stay was pleasant and that we will see you again in the future. Rest assured, our team members will continue working hard to provide the quality service you deserve.

10/10 – Hervorragend

Kristina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Up and coming
Antwort von Customer Service am 11. März 2024
Kristina, it's fantastic to hear words like "up and coming" associated with Alsace Hotel Los Angeles. Appreciation for your feedback. We look forward to having you stay with us again to witness even more advancements.

10/10 – Hervorragend

Jon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Just an all around great place to stay.
Aufenthalt von 4 Nächten im März 2024
Antwort von Customer Service am 8. März 2024
Jon, it's a delight to hear how much you enjoyed your stay at Alsace Hotel Los Angeles. We believe there's something truly special about our establishment and it's always pleasant when our guests echo that sentiment. We eagerly await your next visit.

10/10 – Hervorragend

Daryl, Calgary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were fantastic - friendly, efficient and accomodating of our needs. Rooms were clean, and well appointed. Common areas were very well maintained and clean.
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Customer Service am 23. Feb. 2024
Daryl, thank you for the excellent review of Alsace Hotel Los Angeles. It's wonderful to hear you found our team members to be friendly and efficient, meeting all your expectations. We're also thrilled you enjoyed our impeccably cleaned rooms and carefully tended common areas. We look forward to welcoming you back on your next trip to Los Angeles.

10/10 – Hervorragend

Alison

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Customer Service am 22. Feb. 2024
Alison, thank you for the perfect rating on Hotels.com! We are thrilled to see that Alsace Hotel Los Angeles met your expectations. We're looking forward to welcoming you back for another great stay!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I don’t usually write reviews for many things, but this hotel was so great. Loved the decor, and the overall cleanliness was impeccable!!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 21. Feb. 2024
We're thrilled to know you had such a fantastic experience at Alsace Hotel Los Angeles. Thank you for taking the time to write a review. We can't wait to welcome you back in the future!Your Alsace Team!

4/10 – Schlecht

Rony-gildas

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 24. März 2024
Thank you for sharing your feedback Rony,It's regrettable that your experience with us didn't exceed your expectations. Please reach out to us to better understand your experience.Look forward assisting you.

10/10 – Hervorragend

Ashley Ann

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was lovely and well secured the one thing I wish other reviews talked about is this is in an area that is currently being redone and remade, given that if you wander too far in a few directions you will end up in what some of the local s call a bad area. But the building locks up after dark and you need your key to get in, and the building is wonderful on keeping the noise out.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 18. Feb. 2024
Ashley, thank you for sharing your experiences at Alsace Hotel Los Angeles. It's heartening to hear that you found everything to your liking and appreciated our robust security measures. We're committed to providing a comfortable and safe environment for our guests while they explore our evolving neighborhood. It's terrific that you found our noise reduction measures effective as well. We hope to welcome you back again soon.

8/10 – Gut

Sara

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 18. Feb. 2024
Sara, thank you for taking the time to rate your stay at Alsace Hotel Los Angeles. We hope you had a comfortable and enjoyable experience. We are always striving to improve our services and look forward to your next visit.

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
The hotel was very nice and clean. The staff was friendly and accommodating.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 18. Feb. 2024
Jennifer, thank you for sharing your lovely experience at Alsace Hotel Los Angeles. We're delighted you found our hotel to your liking and enjoyed the hospitality of our team members. We appreciate your positive feedback and look forward to welcoming you back for another pleasant stay.

8/10 – Gut

MARC

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The grounds were very well kept, and the staff extremely professional.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 18. Feb. 2024
Marc, it's uplifting to know you enjoyed the well-maintained surroundings at Alsace Hotel Los Angeles. We're pleased our team members lived up to your expectations with their professionalism. We appreciate your feedback and hope to welcome you back in the future.

10/10 – Hervorragend

Mark

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place great price
Had no idea this place was here, but I was very happy to have found it, definitely would stay here again. If I’m in the area, it was very comfortable, and the staff was very friendly and helpful.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 13. Feb. 2024
Mark, thank you for sharing your experience. We're delighted to hear you found our environment comfortable and our team members friendly. We look forward welcoming you back when you're in the area.Sincerely, Your Alsace Team

6/10 – Okay

Alfred

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 15. Feb. 2024
Thank you for sharing your feedback, Alfred!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 – Okay

Alicia

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 12. Feb. 2024
Thank you for taking the time to submit this feedback, Alicia.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 – Hervorragend

Jennifer

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Charming and beautiful space
Very cute, spacious and charming boutique hotel!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 11. Feb. 2024
Jennifer, it's a delight to know that the Alsace Hotel Los Angeles' charm resonated well with you. We're thrilled you appreciated our comprehensive, well-appointed accommodations. We look forward to welcoming you back in the near future.

10/10 – Hervorragend

Alison

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Customer Service am 11. Feb. 2024
Thanks for the perfect rating, Alison!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Alsace Hotel Los Angeles.Have a wonderful day!

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely stay, would stay again
Actually really enjoyed my stay here. Loved the outdoor seating space but the heavy rain everyday prevented me from using. The morning coffee next to the elevator in the morning was DELICIOUS. Offered bagels but too much sugar for me. Would like to stay here again on a pretty sunny day to see it in all its glory.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Customer Service am 7. Feb. 2024
It's lovely to hear how much you enjoyed your stay at the Alsace Hotel Los Angeles. The outdoor seating and morning coffee are indeed guest favorites. We understand your concerns regarding weather conditions and look forward to showcasing the property's beauty under sunny skies during your upcoming visits.

10/10 – Hervorragend

Chenyi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Customer Service am 7. Feb. 2024
Chenyi, it's great to see such a high rating for Alsace Hotel Los Angeles. We're grateful for your support and can't wait to welcome you back next time you're in the city. Safe travels!

10/10 – Hervorragend

Jade Anne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Such a beautiful hotel. The staff is wonderful here. The rooms are beautifully designed. Affordable prices— will be staying here everytime I come to La. @littlenursejade for more photos
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Customer Service am 6. Feb. 2024
Jade Anne, it's truly heartening to read your lovely comments about your stay at Alsace Hotel Los Angeles. We're thrilled to know that the aesthetic appeal of our rooms and the diligent service of our team members contributed to your satisfying experience. It's noteworthy to mention how much we appreciate your decision to stay with us during your visits to LA. Your beautiful photos on your social media handle are certainly a visual treat for us; we eagerly look forward to welcoming you back.

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Alsace is as described--clean, comfortable, rooms & property look new. Big windows give a feeling of openness as rooms are on the small side. Bed very comfortable & shower is good. No odd noises from anything in the room:) Would have loved a small chair--the tiny stool does not work as well. The street along the side of the hotel has a small homeless encampment (tents) but it was rainy so we never saw an actual person. We walked easily to two different dinner locations after dark and all was well. This seems to be an area in transition with two large building of new construction directly across the street. We would definitely return to this hotel for its reasonable rates and all the pluses mentioned above:)
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Customer Service am 30. Jan. 2024
Thomas, it's wonderful to hear that you had a satisfying stay at Alsace Hotel Los Angeles! We're glad to know your room was spotless and cozy, and that the large windows added to your comfort. We appreciate your feedback about the seating arrangement in the room and assure you that we're always looking for ways to enhance the guest experience. Despite the circumstances of the surrounding area, it's comforting to hear that you were able to explore the neighborhood safely and enjoy nearby dining options. We're thankful for your positive feedback and look forward to hosting your return stay for an even more remarkable experience.Sincerely,Your Alsace Team!

10/10 – Hervorragend

Alejandra

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great boutique hotel
Hotel muy bonito, súper limpio, staff amable. Me volvería a quedar aquí! Las donas que dejan en la barra de café de la mañana es un must!
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Customer Service am 25. Jan. 2024
Alejandra, estamos encantados de saber que disfrutó de su estancia en el Alsace Hotel Los Angeles. Los miembros de nuestro equipo siempre están entusiasmados de brindar una experiencia limpia y acogedora. Esperamos darle la bienvenida nuevamente la próxima vez!

8/10 – Gut

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Customer Service am 22. Jan. 2024
Michael, thank you for choosing Alsace Hotel Los Angeles and taking your valuable time to leave a rating. We're pleased you had a positive experience, and we hope to have the pleasure of welcoming you back in the near future.

10/10 – Hervorragend

Kiernan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Customer Service am 22. Jan. 2024
Kiernan, it's wonderful to hear you had such a positive experience at Alsace Hotel Los Angeles. We sincerely appreciate your stellar rating on Hotels.com and look forward to your next visit.

6/10 – Okay

Yi

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
I like that this hotel is boutique and service is good. I like the unique design style too. However I feel like the room is too small, and it has a wood smell in the property probably because it’s too new. The location is not very good, we had a car and can travel anywhere but it’s not that close to everywhere. In general it’s not that cost-effective but if you want this location , neighborhood it will be a big plus- other wise I will just stay in Hilton/Marriott to earn points.
Antwort von Customer Service am 22. Jan. 2024
Yi, we appreciate your feedback. It's wonderful to know you enjoyed our distinctive design and dedicated customer service. We understand that you found the room size less spacious than preferred, rest assured, we offer larger sizes in our room catalog. Regarding the scent in the rooms, we confirm that it's due to the freshness of our new property, and this should evolve over time. We understand that our location might not have met all your travel needs, however, we believe our vicinity offers a unique experience, different from the usual hotel chains. Lastly, while comparing cost-effectiveness is subjective, we value your viewpoint thoroughly and we're committed to offering our guests a high-quality and distinctive experience.

10/10 – Hervorragend

Maya

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was surprised by the staff going above and beyond – my friends wanted to warm up their breakfast, and they brought a microwave to their room. I asked for slippers, and they brought them right away. The service was great!
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Customer Service am 21. Jan. 2024
Maya, we're thrilled to hear about your positive experience at Alsace Hotel Los Angeles. Our dedicated team members strive to accommodate our guests' every need, thereby exceeding expectations whenever possible. It's wonderful to know that your friends were able to utilize a microwave and you were provided with slippers promptly. We're pleased to hear that you found our service to be exemplary. Looking forward to welcoming you back to our hotel for another fantastic stay.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Customer Service am 16. Jan. 2024
Even without a written review, we're thrilled to know you experienced a great stay at Alsace Hotel Los Angeles. On behalf of the hotel team, we'd love to welcome them back anytime!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Customer Service am 14. Jan. 2024
Thank you for taking the time to leave this wonderful rating! We hope to see you again soon at Alsace Hotel Los Angeles so we can share yet another amazing experience!

8/10 – Gut

Eduardo, Riverside

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel. Very clean and quiet. They do charge $33 per night for parking, you can’t come and go freely as you need to wait for a staff member to open the gate. They also charge an extra $15 upon arrival which wasn’t disclosed beforehand. But the property is very well taken care of, and staff are friendly and helpful.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 13. Jan. 2024
Eduardo, thank you for choosing Alsace Hotel Los Angeles and for sharing your experience. We are thrilled to hear that you appreciated the cleanliness and tranquility, along with the well-maintained grounds and our helpful team. We're sorry to hear about the wait for the parking gate and the unexpected charge - we'll review these details to ensure better transparency. We hope to have another opportunity to serve you.

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very pleased
Very cool LA Boho vibe hotel. Conveniently located where we wanted to be near friends. The only minor complaint was that the towels did not smell clean. Smelled a little like they were just unwrapped and new but not cleaned. Great complementary Nespresso in room and in the lobby. Workout gym had all the basic items. Cute courtyard with tables.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Customer Service am 4. Jan. 2024
Greetings, we're glad to know that you enjoyed the distinct atmosphere Alsace Hotel Los Angeles offers, as well as our convenient location. We also appreciate your mention of the complementary Nespresso and fitness facilities. However, we're sorry to learn of your experience with the towels. Please be assured we consistently strive to provide an excellent standard of cleanliness and we'll take your feedback into account as we continue to improve our services. We hope to welcome you back soon.

10/10 – Hervorragend

Steven F

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were going to a concert at the Elray theater for New Year’s Eve and they did a hotel to stay at that was close by since we are from out of town. I chose this one and chose right we were very happy with our stay. I was nervous at first because I’ve never stayed in a boutique hotel but it was awesome. Definitely a great experience would go back.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Customer Service am 13. Jan. 2024
Steven, your delightful words about your stay at Alsace Hotel Los Angeles are appreciated. It's great to know we fit your location needs perfectly and provided an enjoyable boutique hotel experience for your New Year's Eve concert visit. We're thrilled you're contemplating returning and we're excited to make your next stay even better.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I have been coming to the Alsace since it opened. It’s good, comfortable and conveniently located. I have 2 suggestions: provide real milk/half and half for coffee - creamer cups are yucky. And provide Netflix, etc without the ads. Otherwise, an excellent stay. thank you.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 26. Dez. 2023
Thank you very much for your long-time loyalty to Alsace Hotel Los Angeles. We're glad to hear you find our location convenient and your stays enjoyable. Your suggestions regarding the coffee additives and the entertainment options are much appreciated. Making our guests' stays excellent is what we strive for so we definitely value your feedback. Many thanks once again.

10/10 – Hervorragend

Karin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very friendly and made us feel welcome as soon as we stepped in the door. Everything was new and clean. Lovely room and courtyard, Didn't use the pool, but looked nice. We will definitely stay there again!!
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 27. Dez. 2023
Karin, it's wonderful to hear that you felt welcomed upon arrival at Alsace Hotel Los Angeles. We're pleased that you enjoyed the fresh ambiance, delightful room, and enchanting courtyard. Even though you didn't get to use the pool, we're glad you found it appealing. We greatly anticipate your future stay with us, the chance to provide you with another remarkable experience is much appreciated!

10/10 – Hervorragend

Deborah

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
very clean, very quite, staff friendly
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Customer Service am 19. Dez. 2023
Deborah, thank you for sharing your experience at Alsace Hotel Los Angeles. We're delighted to hear that you appreciated the cleanliness and our team members hospitable. We hope to welcome you back soon for another exceptional stay.

10/10 – Hervorragend

Soo

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Customer Service am 17. Dez. 2023
Soo, thank you for your top rating of Alsace Hotel Los Angeles. We are pleased to learn that you enjoyed your stay and we hope you choose our establishment for your future visits to Los Angeles.