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Bewertungen von Sofitel London Heathrow

5 out of 5
Sofitel London Heathrow
Terminal 5, London Heathrow Airport, West Drayton, England

Bewertungen

8,8

Hervorragend

1886 von insgesamt 3038 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
645 von insgesamt 3038 Gästebewertungen haben eine Bewertung von 8 - Gut" "
273 von insgesamt 3038 Gästebewertungen haben eine Bewertung von 6 - Okay" "
121 von insgesamt 3038 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
113 von insgesamt 3038 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,0/10

Personal & Service

8,8/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Frida

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Mohammed Serhan am 12. Mai 2024
Dear Frida, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

2/10 – Ungenügend

Andrea

Aufenthalt von 1 Nacht im November 2023
Antwort von Alessandro Mortillaro am 11. Dez. 2023
Dear Andrea, Thank you for your recent review. Please could you provide more feedback on your recent stay, so we can best investigate and respond. Kind regards Alessandro Mortillaro General Manager

6/10 – Okay

Anthony

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Computer systems were down 2 days long. It took 45 min to check in - and no discount forvthe inconvenience. No signing in bars and restaurant. Credit card every time. No attention to details. TV remote faulty, bathroom taps almost impossible to turn on. Not worth the money Not w
Aufenthalt von 2 Nächten im November 2023
Antwort von Alessandro Mortillaro am 12. Nov. 2023
Dear Anthony Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 – Hervorragend

David

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liebes Team des Sofitel London Heathrow, ich wollte mir kurz die Zeit nehmen, um Ihnen für den außergewöhnlichen Aufenthalt in Ihrem Hotel zu danken. Sowohl das Zimmer als auch das Bad waren in einem tadellosen Zustand, was meinen Aufenthalt besonders angenehm gemacht hat. Alles war top – von der Sauberkeit und dem Komfort des Zimmers bis hin zum zuvorkommenden Service Ihres Teams. Besonders hervorheben möchte ich die moderne und hochwertige Ausstattung des Bades, die keine Wünsche offenließ. Ich werde Ihr Hotel auf jeden Fall weiterempfehlen und bei meiner nächsten Reise nach London sicherlich wieder bei Ihnen buchen. Herzlichen Dank und beste Grüße,
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Alessandro Mortillaro am 14. Okt. 2023
Dear David, thanks for your lovely review, we truly appreciate your continued support and loyalty. We are so pleased you enjoyed you recent stay and look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 – Hervorragend

Melitta

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Sehr praktisch direkt am Terminal 5 gelegen.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Alessandro Mortillaro am 20. Juli 2023
Dear Melitta, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

8/10 – Gut

Anton Michael

Aufenthalt von 2 Nächten im Juni 2023
Antwort von Alessandro Mortillaro am 27. Juni 2023
Dear Anton Michael, Thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

6/10 – Okay

Florian

Aufenthalt von 1 Nacht im April 2023
Antwort von Alessandro Mortillaro am 7. Apr. 2023
Dear Florian, thanks for your review, we hope you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 – Hervorragend

Stefan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Direkt mit Terminal 5 verbunden. Ca 5 Minuten grtmmm
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Alessandro Mortillaro am 27. Feb. 2023
Dear Stefan, thanks for your review, we are pleased you enjoyed your overall stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 – Hervorragend

Maya

Aufenthalt von 1 Nacht im August 2022
Antwort von Alessandro Mortillaro am 5. Aug. 2022
Dear Maya, Thanks for your review, we are pleased you enjoyed your recent stay and service. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro General Manager

10/10 – Hervorragend

Hardy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Auch beim 2. Aufenthalt sehr gut
Der große Vorteil ist die direkte Anbindung an Terminal 5. Vorabend Koffer Check In bei Flügen mit BA läst sich wunderbar erledigen. Hotel selber sehr gut, obwohl wir dieses Mal ein etwas kleineres Zimmer hatten. Zimmer war sauber und qualitativ gut eingerichtet. Mitarbeiter und Service war gut wie beim letzten Mal. Bei frühen Abflügen T5 sehr empfehlenswert.
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Alessandro Mortillaro am 11. Juni 2022
Dear Hardy, Thanks for your review, we are pleased you enjoyed your stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

10/10 – Hervorragend

Hardy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr angenehmer Aufenthalt, lohnt sich immer.
Der ganz große Vorteil ist die direkte Verbindung zum Terminal 5. Bequem zu Fuß, gut ausgeschildert. Das Hotel hat freundliche qualifizierte Mitarbeiter. Nach London ist die Anbindung gut, aber sie dauert halt lange. Das große Plus entfaltet das Hotel bei späten Ankünften oder frühen Abflügen.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Alessandro Mortillaro am 10. Juni 2022
Dear Hardy, Thanks for your review, we are pleased you enjoyed your stay. We look forward to welcoming you back soon. Kind regards. Alessandro Mortillaro Hotel Manager

10/10 – Hervorragend

Klaus Dieter Wilhelm, Frankfurt am Main

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sofitel ist ein Hotel wie jeder Gast sich ein Hotelbesuch wünscht, hervorragend. Wir kommen immer wieder gerne in dieses Haus. W.K.
Aufenthalt von 1 Nacht im Februar 2022

10/10 – Hervorragend

Judith

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to terminal. It was expensive but very well run.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Dale

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Very helpful and friendly staff. Very comfortable room and restaurant was excellent.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Linda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We thoroughly enjoyed your hotel! So so nice, clean, great food! Was even more impressed when we got there. GREAT way to end our trip!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Liane

Gut: Sauberkeit und Ausstattung
Excellent location. Staff were friendly.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best airport hotel. Convenient and amazingly comfortable bed. I always go there if I have to stay overnight at Heathrow.
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Susan

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very disappointing for a Sofitel. Brusque receptionist. On checking in after 10pm, I was not informed that room allocated had disability bathroom, that sole lift to reach it was through Convention and Events area, nor that room key activation of lights was unusually configured - after dark I had to use my own torch to work out that the key slot was horizontal. Bathroom basin and mirror low for wheelchair access; shower not enclosed leading to flooding; no hairdryer discoverable. On arrival, bathroom floor had dirty shoeprint marks. Request after finding state of bathroom to change rooms was met with "none available" as hotel fully booked. This room had been booked more than 5 months before this stay. Have stayed at several other airport hotels in other cities, all much cheaper and better experiences. Only good point was that bed was comfortable.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Maria

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Kurt

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's a relatively new and modern hotel that is accessible directly from Heathrow Terminal 5. For a traveler who is in and out of London within a day or two, it's super convenient. It's easy to travel in and out of the city via Paddington Express (15-20 minutes)or the Picadilly Subway Line, though that ride takes a good 45 minutes. Otherwise, it's an excellent, clean, well run, well kept hotel that feels very comfortable.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

TARLOCHAN

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
EXCELLENT, In every way
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Ann Marie, Minocqua

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Very rude hostess at restaurant.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Guy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Superb
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 22. Mai 2024
Dear Guy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

8/10 – Gut

MORVEN

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had another lovely stay at the Sofitel. Swift check in, a complimentary upgrade and a spacious and comfortable room were gratefully received by us. A very early start meant we couldn’t manage dinner but maybe next time!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 21. Mai 2024
Dear Morven, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 – Gut

Brian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Slow checking in. No phone charging by the bed. Otherwise it was super.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 20. Mai 2024
Dear Brian, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Hervorragend

William

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy walk from airport terminal to hotel. Convenient for our overnight layover.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 20. Mai 2024
Dear William, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 – Hervorragend

Triscilla

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best airport hotel I’ve stayed in . . , clean and modern. Very well maintained despite the significant traffic in and out of this hotel. The only area of improvement would be a lack of staff friendliness in the bar restaurant. Our waiter was a bit rude. No complaints about the rest of the staff we encountered.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 20. Mai 2024
Dear Temasz, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. I have addressed your comments about the rude waiter with the restaurant team to remind the team of the importance of guest satisfaction.I do hope to welcome you back soon. Kind regards. Mohammed Serhan Hotel Manager

2/10 – Ungenügend

Arronveer

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Had to sleep in lounge with my family including 3 year old son because the hotel over booked, despite me paying for my reservation weeks in advance
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 21. Mai 2024
Dear Arronveer, Thank you for your recent review. I have since made direct contact with you via email. I look forward to hearing back.Kind regards. Mohammed Serhan Hotel Manager

10/10 – Hervorragend

Dale

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sofitel is a great hotel and the staff very friendly and helpful.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 20. Mai 2024
Dear Dale, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Hervorragend

susan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
V convenient
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 20. Mai 2024
Dear Susan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 – Hervorragend

Sheena

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best hotel to us for terminal 5, staff are all so helpful and friendly always use for my USA flights.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 20. Mai 2024
Dear Sheena, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

6/10 – Okay

Frederico

Mit dem Partner gereist
Gut: Personal & Service
Great Staff service. However the price for what you get is not the best.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 16. Mai 2024
Dear Frederico, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Hervorragend

Teri, Cortez

Mit einer Gruppe gereist
We enjoyed our stay. I plan to stay there the next time I fly in to T5 Heathrow. Much better than the hotel at T3.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 15. Mai 2024
Dear Teri, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

8/10 – Gut

Jeremy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rooms starting to look a little tired
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 14. Mai 2024
Dear Jeremy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 – Hervorragend

THEODORE

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 14. Mai 2024
Dear Theodore, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 – Hervorragend

Joanna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel at the airport, next to terminal 5. Clean, comfortable, good dining options, bar. Very nice stuff. Great breakfast. It’s a little more expensive than other hotels in the Heathrow area but if you value comfort and quality, this hotel is for you.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 14. Mai 2024
Dear Joanna, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Hervorragend

Rhonda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
So wonderfully and peacefully quiet!
Aufenthalt von 1 Nacht im April 2024
Antwort von Mohammed Serhan am 14. Mai 2024
Dear Rhonda, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

4/10 – Schlecht

Colin Scott

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The housekeeping staff needs work. We called for towels having arrived after 22:00, and no one delivered the towels. I then called the Reception, Housekeeping Guest Services, and the Concierge, and no one answered the telephone. We had to dial the hôte from the outside.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 13. Mai 2024
Dear Colin, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Hervorragend

Doug

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 14. Mai 2024
Dear Doug, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Hervorragend

Colin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was late and the check in was smooth. Excellent room and an easy check out
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 13. Mai 2024
Dear Colin, Thank you for your lovely review, we are pleased you enjoyed your recent stay with us and truly appreciate your continued support and loyalty. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Hervorragend

Patricia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mmm
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 13. Mai 2024
Dear Patricia, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Hervorragend

Tim

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Mohammed Serhan am 12. Mai 2024
Dear Tim, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

10/10 – Hervorragend

Rouiza, Canoga Park

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Walkable from terminal 5 of Heathrow Airport
Aufenthalt von 1 Nacht im April 2024
Antwort von Mohammed Serhan am 12. Mai 2024
Dear Rouiza, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

8/10 – Gut

Mehran

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I have stayed at the LHR Sofitel many many times. The property is well maintained and the location is ideal for travelling through LHR with one or more night stays. I was somewhat disappointed this visit as I had booked a room with two double beds and instead they gave us a room with one queen bed and one twin roll a bed which had cramped the space in the room to the extent that the comfy chair, ottoman and the coffee table had to be shoved under the work desk. We had to request the removal of the roll a bed which they did. Nevertheless I was disappointed to see Sofitel not giving me the room that I had actually booked.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 12. Mai 2024
Dear Mehran, Thank you for your recent review, we are pleased you enjoyed your recent stay with us and truly appreciate your comments. I do apologise that other aspects of your stay was not to your expectation, and rest assured we will be looking into your comments and raising with the relevant departments. We look forward to welcoming you back soon. Kind regards. Mohammed Serhan Hotel Manager

10/10 – Hervorragend

Derek, Katy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Extremely good for Trrminal 5 flights
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 12. Mai 2024
Dear Derek, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

2/10 – Ungenügend

DAVID

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were indifferent - room was dirty no lights until someone came up to explain how to use them. The elevator was not explained. The staff did not want to listen to my concerns and just blew me off! I would like a refund!!!!!! How do I take care of getting the refund started. In the meantime I will contact the credit card company to dispute the entire charge for this one night stay.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 16. Mai 2024
Dear DavidThank you for your recent review. It is disappointing to hear of your experience. We will shortly reach out to address your concerns.Kind regards Mohammed Serhan. Hotel Manager

8/10 – Gut

Mark

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 12. Mai 2024
Dear Mark, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

8/10 – Gut

CATHERINE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 12. Mai 2024
Dear Catherine, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards. Mohammed Serhan Hotel Manager

10/10 – Hervorragend

Victoria

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent access for airport
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 12. Mai 2024
Dear Victoria, Thank you for the 5 out of 5 review. We look forward to welcoming you back soon. Kind regards Mohammed Serhan Hotel Manager

6/10 – Okay

Todd, Valley Center

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Convenient to gate 5 at Heathrow, but bathroom was disappointing. Shower door scraped floor and could not be closed, which let water into bathroom, as there is no basin to catch water. There was no soap at the sink. They had put shampoo or other container, with broken spout. The rooms have a strange lighting system. You have to insert your card and control most lights with a central controller. The problem… you can’t read the controller in the dark. So finding the bathroom light button on a little control panel, which requires insertion of the security card, is inconvenient and potentially dangerous at night.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mohammed Serhan am 12. Mai 2024
Dear Todd, Thank you for your recent review. I am disappointed we did not meet your expectations during your recent stay with us. Rest assured I have raised this with the relevant departments, as we aim to work on the issues you have highlighted. I do hope this has not deterred you from visiting us again as we do hope to welcome you back to Sofitel London Heathrow. Kind regards. Mohammed Serhan Hotel Manager