Mama Shelter London

The hotel is pretty cool. The bar etc downstairs seemed fun and the room was spacious with interesting decoration. Upon arrival at 2.40 we were told the room wasn’t ready (fair enough) so we completed the check in process and said we would return at 3, to which the person checking us in said “hmm, more like 3.30” very casually and with no apology? I clarified that check in time is 3.00, and the response was that the room wasn’t going to be ready by then so there was no point coming back then. This would have been more acceptable had we have received any kind of apology or at least the acknowledgement that this wasn’t okay? We also had to pay a £50 deposit - something I’ve never had to do at a hotel before? - which wasn’t made clear at the time of booking. When we returned at 4pm the member of staff was much more helpful, but again she had to call housekeeping to check that the room was ready! I’m absolutely not one to complain, but why have a check in time of 3pm if it’s touch and go whether rooms will be ready for 3pm?! We were incredibly disappointed with the way this was handled by the hotel. At no point did we receive any apology. This second check in also took absolutely ages? Having stayed in many hotels I have to say this was the longest check in process I’ve ever experienced. The room was spacious for London. It is well located and a 5 min walk from buses/overground. There are no coffee/tea facilities in the room which was a shame.