Dear Kai,Thank you for this feedback concerning your visit.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,Davide Lecca, Guest Relations Manager

Dear Guest, Thank you for reviewing your recent experience.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. All the best.Georgios Bilias, Guest Relations Manager

Dear Martin, Thank you for your feedback.We are pleased to hear that you found our rooms to be clean, comfortable, and well-equipped with modern USB plugs and satisfactory lighting. We regret to hear about the missing amenities and the issues with the TV Bluetooth connections. Please be assured that we are looking into these points to improve our guest experience. We also apologize for any disturbance caused by noise, and we will review our current measures to better insulate against sound. We understand the importance of a peaceful environment and are committed to ensuring our guests have a restful stay.Regarding our breakfast options, we strive to cater to a variety of dietary preferences and will take your comments into consideration as we continue to refine our breakfast offerings. We apologize for any inconvenience caused by our ongoing renovations, and we appreciate your understanding as we work to enhance our facilities. Our team is dedicated to providing the best possible service and we hope that any interaction with our staff was pleasant and met your expectations.We do hope that you will return on another occasion. Best regards,Supriya Rai, Guest Relations Manager

Dear Carolin, Thank you for sharing this feedback about your recent stay.It is wonderful to hear that you enjoyed your stay with us. Your kind words about our team members are truly appreciated and inspire us to continue upholding our high standards of service. However, we are sorry to hear of the issue you faced and regret that we couldn't resolve this at the time. Please accept our apologies for any inconvenience causedWe do hope to welcome you back in the future. Best regards.Davide Lecca, Guest Relations Manager

Dear Thomas,Thank you for taking the time to share your feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again.Best regards,Davide Lecca, Guest Relations Manager

Dear Tobias,Thank you for sharing your review.We are happy that you received friendly service from our team and that we were able to help start your day off on the right foot with our tasty breakfast buffet.We are sorry to hear that you were disturbed and wish you had let us know during your stay. This is not an issue we were aware of, but would have happily investigated.We hope that we can welcome you back in the future. Kindest regards,Georgios Bilias, Guest Relations Manager

Dear Luisa,Thank you for taking the time to let us know your opinion of your recent stay.We are thrilled to hear that you found our team extremely friendly and accommodating. Our team works hard to ensure that every guest has a comfortable and enjoyable stay. It's great to know that you appreciated the cleanliness of your room, the hotel's condition, and the level of service provided. We take pride in maintaining a high standard of cleanliness and comfort for our guests.We look forward to welcoming you back for another excellent experience with us. Kind regards,Georgios Bilias, Guest Relations Manager

Dear Helena,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future visits. Kindest regards,Davide Lecca, Guest Relations Manager

Dear Michaela, Thank you for taking the time to share your review with us.We are delighted to hear that you appreciated the cleanliness of our rooms and the excellent service provided by our staff. It's great to know that our proximity to West Brompton Tube Station was convenient for your stay.It would be a pleasure to welcome you back. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Britta, Thank you for sharing this feedback about your recent stay.We are delighted to hear that you enjoyed your stay and appreciate your recognition of our team's excellent service. However, we are very sorry that our high standards were not met on this occasion, and assure you that we will review this with our housekeeping team. Please do not hesitate to bring any concerns to our reception at the time so that we can address them immediately.We look forward to seeing you again on a future occasion. Best regards,Supriya Rai, Guest Relations Manager

Dear Petra, Thank you very much for your review.We are happy to hear that you enjoyed a pleasant stay. However, please don't hesitate to make our Reception team aware of any concerns at the time, so that we may take any corrective action needed. We are pleased that our prime location was convenient for your stay.We look forward to welcoming you again. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Michael,Thank you very much for your kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Daniela,Please accept our thanks for your kind review regarding your stay.We are delighted to hear that you enjoyed your stay and appreciate your kind mention of our convenient location. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.We look forward to welcoming you back.Best wishes,Davide Lecca, Guest Relations Manager

Sehr geehrter Samuele,vielen Dank für Ihr Feedback.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir freuen uns schon auf Ihren nächsten Besuch bei uns.Bis dahin verbleiben wir mit freundlichen Grüßen,Georgios Bilias, Guest Relations Manager

Dear Vic,Thank you for taking the time to give your opinion about your stay.We are very pleased you found our prices competitive for the quality services we deliver. Moreover, we do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment to be reviewed.We hope to welcome you again in the future. Best wishes,Davide Lecca, Guest Relations Manager

Sehr geehrte Eveline,vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Wir freuen uns schon auf Ihren nächsten Besuch bei uns.Freundliche Grüße,Johanes Odhi, Guest Relations Manager

Dear Mario,Thank you for this positive rating.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We hope to welcome you back in the future.Best wishes,Johanes Odhi, Guest Relations Manager

Dear Martin, Thanks for this top rating. We are happy we were able to cater to all your needs. Again, thank you very much. We hope to have the pleasure of seeing you again in the future. Kind regards, Ms. Govinda Wilczynska, Guest Experience Manager

Dear Michael, Thank you for taking the time to leave this review about your recent stay with us. We are really sorry to hear that your stay with us did not meet your expectations. We wish we knew what we could have done to improve your stay with us. We hope we can welcome you back again soon and restore your faith in the brand. Ms. Govinda Wilczynska, Guest Experience Manager

Dear Eric, Thank you for taking the time to leave this review about your recent stay with us. We are sorry to hear that you had issues with your room and we wish you would have informed us of these at the time so our team could find a solution to make your stay perfect! We all have set ourselves high standards of service that we deliver and it is obvious we fell short on this occasion and we apologise for that. We hope we can welcome you back again soon and deliver a more memorable experience. Ms. Govinda Wilczynska, Guest Experience Manager

Dear Abdul, Thank you for letting us know how you rated your recent stay. We are happy to have met your requirements. We would certainly like to learn more about that in a private message. We hope to have the pleasure of seeing you again in the future. Kind regards, Ms. Govinda Wilczynska, Guest Experience Manager

Wir haben uns sehr gefreut, dass es Ihnen bei uns gut gefallen hat. Vielen Dank, dass Sie unsere Lage und das gute Preis-Leistungs-Verhältnis unseres Hauses besonders hervorheben. Wir möchten Ihnen versichern, dass wir regelmäßig und sofern notwendig Renovierungsarbeiten durchführen. Auf diese Weise möchten wir unseren Gästen stets den gewohnten Komfort bieten. Mr. Jordan Grant Front Office Manager

Es tut uns sehr leid, dass die Sauberkeit Ihres Zimmers nicht Ihren Vorstellungen entsprach. Wir möchten Sie ermutigen, sich das nächste Mal direkt an unser Team zu wenden, damit dieses eine zusätzliche Reinigung für Sie veranlassen kann. Bitte entschuldigen Sie die Unannehmlichkeiten und beachten Sie, dass wir uns an die aktuellen Coronarestriktionen halten und deswegen unser Service zum Teil eingeschränkt ist. Es freut uns, dass unsere Lage Sie überzeugt hat. Ms Andriana Kyriakaki, Guest Experience Coordiantor

Dear Fabian, Thank you for letting us know how you rated your recent stay. We regret that not everything was to your satisfaction. We would welcome your suggestions on how we could have improved your experience. We look forward to welcoming you back. Best regards, Mr. Jordan Grant, Front office Manager

Dear Torben, Thank you for taking the time to review your stay.We regret that you were not entirely was entirely satisfied with your experience.Please do not hesitate to bring any issues or concerns to our attention during your stay, so we can provide an immediate solution.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager

Dear Ali,Thank you for such a great review.We are delighted to hear that you found our rooms immaculately clean and our hotel's condition to be impeccable. It is also wonderful to know that our service met your expectations. Our team at ibis London Earls Court strives to provide a comfortable and welcoming environment for all our guests, and we are pleased that we were able to achieve this for you.Your kind words serve as a great motivation for us to continue delivering the high standard of hospitality that ibis is known for. We take pride in our commitment to cleanliness, maintenance, and guest service, and it's rewarding to see these efforts reflected in your experience.Georgios Bilias, Guest Relations Manager

Dear Meghan,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Georgios Bilias, Guest Relations Manager

Dear Guest, Thank you for reviewing your recent experience.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.However, we regret that our location was not what you were expecting and have noted your comments.We hope to welcome you back. All the best.Georgios Bilias, Guest Relations Manager

Dear Victoria,Thank you for taking the time to share your review.We are disheartened to hear that certain aspects of your visit did not meet your expectations. We take pride in maintaining high standards of cleanliness and condition, and we sincerely regret if we fell short in this instance.Our team is committed to providing excellent service, and it is concerning to learn that you faced challenges during your stay. We are looking into the matter to ensure that our guest assistance is consistently prompt and helpful. Moreover, the experience of an unpleasant odor is certainly not reflective of the environment we strive to provide and will be addressed with our housekeeping team.We hope to be able to welcome you back for an improved stay.Kind regards,Georgios Bilias, Guest Relations Manager

Dear Robert,Thank you for taking the time to review your stay.We regret that your recent stay did not meet your expectations and apologise for any inconvenience.We are very sorry to hear that the service received was not what was expected. We endeavour to provide an excellent standard for all our guests and take such feedback seriously. Rest assured that we will be reviewing your comments with the relevant managers for action.Regarding some of your other comments, the exact size of the room is available on all of our booking websites. If you feel that the space was not enough, then feel free to browse some of our bigger rooms that might be more appropriate for your needs. Moreover, unfortunately for safety reasons, we do not allow people without keys to go upstairs and that includes delivery drivers. Since I am aware of the instance regarding your membership benefits, I would like to clarify that we always ensure to provide members that book with Accor, the benefits that they are entitled to. However, Accor hotels in Europe, do not provide, F&B offers and discounts, as this is exclusive to Asia-Pacific Accor hotels. That being said, even if that was not the case, since your booking was made through a 3rd party company like Expedia, you were unable to obtain any benefits, such as complimentary welcome drinks, early check in/ late check out etc. I hope this helps.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Georgios Bilias, Guest Relations Manager

Dear Marco, Thank you for taking the time to review your stay.It is a pleasure to know that you were well looked after by our professional team and that you found our location to be ideal for your needs. Rest assured that we have taken good note of your comments for future consideration.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager

Dear Guilherme, Thank you for taking the time to review your stay.It is delightful to learn that the renovations met with your approval, providing a spacious and clean environment, along with a well-appointed bathroom to enhance your relaxation. However, we regret any inconvenience caused by the lack of communication regarding our temporary entrance. Please be assured that our intention is always to facilitate a seamless experience for our valued guests. For future reference, the main entrance is now in use and our brand new lobby is completed and fully operational.We are also pleased that the hotel’s location proved convenient for exploring local restaurants and coffee shops, and that the proximity to the subway station added value to your stay. Your enjoyment of the George & Dragon Pub, with its vibrant atmosphere and live sports broadcasting, is a testament to the dedication we have to creating memorable experiences. Once again, thank you for choosing ibis London Earls Court and for your constructive comments which help us to refine our guest experience.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager

Dear Jo-Anne, We would like to thank you for this review about your recent experience in our hotel.We regret to hear that you were not completely satisfied with our hotel. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.Our guests' reviews are always helpful as we seek to constantly improve our facilities and services.We hope to welcome you back. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Michael, Thank you for taking the time to review your stay.We are delighted to hear that you found the renovated rooms to your liking and that the cleanliness of our hotel met your expectations. It is also gratifying to note your appreciation for our service.However, we regret to hear that you encountered issues with the air cooling in your room and that we did not resolve the matter to your satisfaction. Please accept our sincerest apologies for any discomfort this may have caused. Our team strives to ensure all amenities function correctly for the comfort of our guests, and we are concerned that we fell short in doing so during your visit. We acknowledge the importance of maintaining a pleasant room temperature and are reviewing our procedures to prevent similar occurrences in the future.It's reassuring to know that you had positive remarks about the overall condition of ibis London Earls Court. We take pride in providing a well-maintained environment and are pleased that this aspect contributed positively to your experience.We are looking forward to welcoming you again. Warm Regards,Supriya Rai, Guest Relations Manager

Dear Kimberlee,Thank you for sharing your review.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We look forward to welcoming you back on a future occasion.Best regards,Davide Lecca, Guest Relations Manager

Dear Kimberlee,Thank you for such a positive review.It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.It would be our pleasure to have you return on another occasion. Warm Regards,Supriya Rai, Guest Relations Manager

Dear Thierry,Thank you for such a great review.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We look forward to a return visit from you in the future.Kind Regards,Supriya Rai, Guest Relations Manager

Dear Kosuke, Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We are looking forward to welcoming you again. Warm Regards,Supriya Rai, Guest Relations Manager

Dear Rosemary,We would like to thank you for this review about your recent experience in our hotel and It is rewarding to know that you had an overall pleasant stay with us. Best regards,Davide Lecca, Guest Relations Manager

Dear Gordon,Thank you for such a great review.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.We look forward to welcoming you back.Best regards,Davide Lecca, Guest Relations Manager

Dear John,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Supriya Rai, Guest Relations Manager

Dear Scott,Thank you for taking the time to review your stay.We are glad to hear that you chose our hotel for your stay in London. However, we regret to learn that your experience was not up to your expectations due to noise disturbance. We understand how this could have impacted your stay, and we apologize for any inconvenience caused.Nonetheless, It is rewarding to know that you found our staff to be excellent; we take pride in offering exceptional service to all our guests.We hope that you will allow us the opportunity to provide you with an improved stay in the future. Best regards,Davide Lecca, Guest Relations Manager

Dear Sebnem, We would like to thank you for this review about your recent experience in our hotel.It brings us immense pleasure to hear that our renovated rooms met your expectations and contributed to a comfortable stay. We are also thrilled that you enjoyed the breakfast and found our restaurant offerings to your satisfaction. We sincerely regret any inconvenience caused by the room cleaning service and are grateful that our reception team could assist promptly with your needs. Providing exceptional service is a priority for us, and your experience will be discussed with our housekeeping team to ensure our high standards are consistently met. Thank you for acknowledging the cleanliness of your room and the overall condition of our hotel. Our team works diligently to maintain a welcoming and pristine environment for all our guests.We hope to welcome you back. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Kwai Ping, Thank you for taking the time to review your stay.We're delighted to hear that you found our staff to be helpful and friendly, as we strive to provide exceptional service for our guests.We regret that you were not informed about the ongoing renovations prior to your check-in. Please accept our sincerest apologies for any inconvenience this may have caused. We understand the importance of setting the right expectations and will review our communication procedures to improve our guest's experience.It's reassuring to note that you were satisfied with our service overall. We continually aim to provide a comfortable and enjoyable stay at ibis London Earls Court. We also take your comments on room cleanliness seriously and will ensure our housekeeping team is aware, as we maintain high standards of cleanliness for all our guests.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager

Dear Ryan, Thank you for taking the time to review your stay.We are delighted that your stay with us was enjoyable and comfortable and that our team members contributed to making your stay memorable.We are looking forward to welcoming you again. Kind regards,Davide Lecca, Guest Relations Manager