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Bewertungen von Hampton by Hilton Liverpool/John Lennon Airport

3 out of 5
Hampton by Hilton Liverpool/John Lennon Airport
Speke Hall Avenue, Liverpool Airport, Liverpool, England

Bewertungen

8,0

Sehr gut

404 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
338 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
134 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
70 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
58 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,2/10

Personal & Service

8,0/10

Ausstattung

8,2/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2019

8/10 – Gut

thomas

Gut: Sauberkeit und Personal & Service
hotel ist für einen kurzen zwischenstop gut geeignet,aber auch so langsam in die jahre gekommen.
Aufenthalt von 2 Nächten im Mai 2019

8/10 – Gut

Rene

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2019

4/10 – Schlecht

Thomas

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
The hotel is dated and soulless. In bed we were either frozen from the arctic a/c or sweating from the cheap polyester linen. The complementary breakfast was poor, the only hot item (a waffle) just leaked all over the counter top. Staff were dis-interested and shouted at each other at 05.30 in the morning from the reception to restaurant. The hotel lacks competition, we won’t ever stay or recommend this hotel again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von James am 19. Mai 2024
Hi Thomas,I'm sorry to hear that your stay did not meet the experience we wish to leave for all guests.I will pass all comments onto the team and apologize for any inconvenience this may have caused you.

10/10 – Hervorragend

Martin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close proximity to airport , friendly staff , excellent size rooms and quiet , could have dine with a firm pillow , over all excellent stay
Aufenthalt von 1 Nacht im Mai 2024
Antwort von James am 16. Mai 2024
Thank you for your review. I will pass all comments onto the team.We hope to welcome you back soon.

6/10 – Okay

Dale

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
First stay at this hotel, chose it as you can walk to the airport, the only good thing about it. Check In seemed to be hard work for the staff, like we were interrupting something. Room was fine but dining options were really poor. Basic food at extortionate prices, so we didn’t eat there. Bottle of 187m of wine £7 … checked same wine on internet £2. I know all airports are a ripoff but this is the worst we’ve come across. If there is a next time we will stay in the city & catch the airport bus.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sam am 14. Mai 2024
Hi Dale,I'm sorry your stay was disappointing, I do hope you spoke with one of our managers on duty to discuss this as we would have been more than happy to assist with anything we could. Kind Regards,

6/10 – Okay

Steven

Mit der Familie gereist
Very disappointed to arrive in the room and find the toilet seat with urine on it, had to clean thoroughly before my daughter could use, wouldn’t expect at an average hotel let alone a Hilton. Breakfast was hugely disappointing not an expected cooked breakfast to seat down to instead a bag of shrink wrapped cold stuff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sam am 14. Mai 2024
Hi Steven, I'm sorry your stay did not meet expectations - I hope you spoke with a manager on site to discuss as we would have assisted in every way possible to resolve. Kind Regards,

4/10 – Schlecht

Elaine

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sam am 14. Mai 2024
Hi Elaine, Thank you for your rating. Kind Regards,

8/10 – Gut

Anh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Takes around 30 minutes to get to centre
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sam am 14. Mai 2024
Hi Anh, Thank you for your rating. Kind Regards,

8/10 – Gut

Regina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
very convenient to airport
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sam am 14. Mai 2024
Hi Regina, Thank you for your rating. Kind Regards,

6/10 – Okay

JOANNA

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam am 30. Apr. 2024
Hi Joana, Thank you for your rating. Kind Regards,

4/10 – Schlecht

Adam

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Very slow check in.
Aufenthalt von 1 Nacht im April 2024
Antwort von hampton am 26. Apr. 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 – Hervorragend

Faye

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Such an easy and straight forward place to stay when flying the next day, plus the option to leave my car in the car park made everything so Simple for me trip x
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam am 30. Apr. 2024
Hi Faye, Thank you for your 5/5 rating and comments. Kind Regards,

8/10 – Gut

Noel

Gut: Sauberkeit und Personal & Service
Nice room and staff
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam am 30. Apr. 2024
Hi Noel,Thank you for your rating. Kind Regards,

2/10 – Ungenügend

Holly

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Didnt even have a USB port to charge my phone. Breakfast was poor
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam am 17. Apr. 2024
Hi Holly, It's disappointing to have received a 1 rating. I do hope you discussed any of your issues with the team who would have been more than happy to help. Kind Regards,

10/10 – Hervorragend

Jacqueline

Aufenthalt von 1 Nacht im April 2024
Antwort von Sam am 14. Mai 2024
Hi Jacqueline, Thank you for your rating. Kind Regards,

8/10 – Gut

Stephen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
What I didn’t like was the continental breakfast in your room. It was delivered in a brown bag and was awful. Where was the restaurant to get breakfast??? Not what I would expect from the Hilton. Maybe they are accommodating another sort of guest ?????
Aufenthalt von 1 Nacht im April 2024
Antwort von Tom am 7. Apr. 2024
Hi Stephen,I'm sorry that you didn't enjoy your breakfast,We recently had a flood and as such regular breakfast has been suspended until we can repair the damage in the breakfast area, This should have been explained on check-in.

6/10 – Okay

Geoff

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Room was as described and met our needs, parking was in the multi storey next to the hotel. Room was clean and tidy. Breakfast was not available in the restaurant due to a flood which was not made at the time of booking , a continental breakfast was delivered in a bag with the offer of fruit juice and a hot bacon/sausage roll. Reception staff were functional but not welcoming both at check in and when relaxing with drink later in the evening and 24/7 menu was not available due to staff shortage.
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam am 7. Apr. 2024
Hi Geoff,Thank you for your review. Kind Regards,

6/10 – Okay

Mark

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Sam am 7. Apr. 2024
Hi Mark,Thank you for your rating. Kind Regards,

8/10 – Gut

Helen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had to book this hotel at the last minute so hadn't had time to read any reviews or policies. The reception staff were great and explained that their was limited hot breakfast , we would only be able to order a hot breakfast roll but she would bring up a continental breakfast bag up to our room. Unfortunately the bag was not exactly what I would have called a continental breakfast, both bags were different and had random items in them. On the second night the breakfast bags had been left outside our room and again very random items in them. A packet of custard creams, a carton of orange juice and a small container of jam , a wooden knife and a spoon. Other than the lack of breakfast everything else was ok.
Aufenthalt von 2 Nächten im März 2024
Antwort von Sam am 3. Apr. 2024
Hi Helen, Thank you for your review.Kind Regards,

2/10 – Ungenügend

Larihun

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Breakfast was rubbish and we have to wait a long queue just to get water from the bar and the room have a bad smell
Aufenthalt von 1 Nacht im März 2024
Antwort von Hampton am 25. März 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

6/10 – Okay

brian

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
My room was great very clean, But dining for breakfast was limited as there was building work going on and was not made aware of this when booking and checking in.
Aufenthalt von 2 Nächten im März 2024
Antwort von Hampton am 25. März 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 – Hervorragend

Andrzej

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ewerything was fine that day ,what l liked the most was the silence and cleanliness of the room. Thanks.😁👍
Aufenthalt von 1 Nacht im März 2024
Antwort von Hampton am 25. März 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

8/10 – Gut

Simon

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Comfy bed and decent sized room.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hampton am 25. März 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

2/10 – Ungenügend

Barrie

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sam am 12. März 2024
Hi Barrie, Sorry to see your rating was low. I do hope you spoke with us whilst here and we would have done all we could to help.

6/10 – Okay

David

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Service very good Limited breakfast - not previously advertised when booking hotel No hot water in room for 1st day Fire alarm went off in early hours, was a false alarm but no-one informed us
Aufenthalt von 2 Nächten im März 2024
Antwort von Sam am 12. März 2024
Hi David, Thank you for your review.

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great facilities and excellent location
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sam am 12. März 2024
Hi John, Thank you for your 5/5 rating.

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im März 2024
Antwort von Abbie am 27. März 2024
Thank you for your 5/5 review.

10/10 – Hervorragend

Antony

Aufenthalt von 1 Nacht im März 2024
Antwort von Hampton am 25. März 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

4/10 – Schlecht

Abi

Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Like sleeping on a stone slab
Stayed here as we had an early flight, barely slept a wink as the bed was rock solid, toilet constantly leaked so barely flushed, location is convenient but that’s where the positives ended
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Amanda am 25. Feb. 2024
Thank you for taking the time to leave us a review. We sincerely apologize for the issues you encountered during your stay. I will discuss your feedback with the team to review. We hope this does not deter you from staying with us in the future.

10/10 – Hervorragend

Jacqueline

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really lovely family stay. Staff were very friendly and helpful. Menu is limited but there is something to find.
Antwort von Amanda am 25. Feb. 2024
Thank you for choosing to stay at the Hampton by Hilton Liverpool and taking the time to complete the survey. We hope you had a safe journey home!Thank you for leaving your review. We are happy you enjoyed your stay with us. Hope to welcome you back in the near future

8/10 – Gut

Christopher

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Great location but eat before you arrive
Great location you can see departures from the hotel However not the place to get something to eat with the choice between a burger or pizza They promise specials but this was not an option I would eat before you arrive
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Amanda am 25. Feb. 2024
Thank you for choosing to stay at the Hampton by Hilton Liverpool and taking the time to complete the survey. We hope you had a safe journey home!Thank you for leaving your review. We are happy you enjoyed your stay with us. Hope to welcome you back in the near future

10/10 – Hervorragend

Tara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sam am 28. Feb. 2024
Hi Tara, Thank you for your 5/5 rating. Kind Regards,

8/10 – Gut

Grzegorz, Gdansk

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sam am 28. Feb. 2024
Hi Grzegorz, Thank you for your rating. Kind Regards,

6/10 – Okay

David

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sam am 28. Feb. 2024
Hi David, Thank you for your rating. Kind Regards,

10/10 – Hervorragend

darren

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Sam am 14. Feb. 2024
Hi Darren, Thank you for your 10/10 feedback.

6/10 – Okay

Beata

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Sam am 14. Feb. 2024
Hi Beata, Thank you for your rating.

8/10 – Gut

Mark

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Quick stop
Clean rooms and a good breakfast. Couldn’t ask for more.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rachel am 9. Feb. 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

4/10 – Schlecht

Paul

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rachel am 9. Feb. 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
1 night stay, Feb 2024
Very nice stay. Hotel is directly across the road from the airport so no need to worry about getting to the airport. Nice, clean rooms and filling breakfast. Highly recommend.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Rachel am 9. Feb. 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us. I am so pleased that you enjoyed your stay and your feedback will be communicated to our team, it is very much appreciated.Please take the time to leave us a review on Trip advisor, it would be much appreciated.We hope to welcome you back to the Hampton by Hilton at Liverpool John Lennon Airport very soon!

10/10 – Hervorragend

Eamon

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hampton am 25. März 2024
Thank you for taking the time to complete our survey.We appreciate that when you are looking to book a hotel within the city you have a wide range of choices, so we are very grateful you chose to stay with us.We want all our guests to go away happy and relaxed after staying here, and I am so very sorry that this was not the case on this stay. I would like to take this opportunity to sincerely apologize, please be assured that all of your feedback has been acknowledged and I really do hope that this does not dissuade you from coming back. If you do choose to stay with us again, please contact me directly and we will be sure to look after you.

10/10 – Hervorragend

Ronald

Mit dem Partner gereist
Pleasant stay. Staff friendly and helpful
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sam am 31. Jan. 2024
Thank you for your review.

10/10 – Hervorragend

Shelagh

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sam am 31. Jan. 2024
Thank you for your 10/10 rating.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sam am 31. Jan. 2024
Thank you for your 10/10 rating.

6/10 – Okay

jacqueline

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sam am 31. Jan. 2024
Thank you for your rating.

8/10 – Gut

Ann marie

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sam am 31. Jan. 2024
Thank you for your rating.

10/10 – Hervorragend

Angela

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sam am 31. Jan. 2024
Thank you for your 10/10 rating.

8/10 – Gut

peter

Aufenthalt von 1 Nacht im Januar 2024
Antwort von JS am 25. Jan. 2024
Hi Peter, many thanks for your rating. Kind regards, Julie

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent as always!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von JS am 25. Jan. 2024
Hi Patrick,Many thanks for your rating.Kind regardsJulie

10/10 – Hervorragend

Adam

Aufenthalt von 1 Nacht im Januar 2024
Antwort von JS am 25. Jan. 2024
Hi AdamMany thanks for your rating.Kind regardsJulie