Greetings Mr.RaymondFirstly we would like to thank you for the lovely review you shared following your recent visit to our Xëliter property and are delighted to read that we were able to match your holiday expectations. We are also very pleased to read your complete satisfaction with the comfort of your apartment because at Xëliter we are fully aware that a basic function in any property is to guarantee comfortable and satisfying apartments to our guests! Once more we thank you for choosing our Property for your holiday and very much look forward to having the opportunity to serve you again in the future.

Thank you very much for expressing how you felt in our property, we are very grateful for your comment and that you have chosen us as your vacation spot, we hope to see you next time in this and any of our Xeliter properties.

Nos complace ser parte de sus experiencias , estos comentarios nos ayudan a crecer ,mucgas gracias y los esperamos nuevamente!

Thank you very much for expressing how you felt in our property, we are very grateful for your comment and that you have chosen us as your vacation spot, we hope to see you next time in this and any of our Xeliter properties.

Muchas gracias por su comentario,lo esperamos de vuelta!

Thank you very much for your comment!

Thank you very much for your comment, we will take it into account!

Hola Sr.Julio Nos alegra escuchar que la haya pasado bien en su estadia y agrademos su comentario ya que nos ayuda a mejorar.

Le agradecemos su opinión acerca de sus vacaciones en nuestra propiedad Xëliter; la satisfacción de nuestros huéspedes es nuestro objetivo principal y no hay nada mejor que saber que lo hemos conseguido. Estamos muy contentos de que la propiedad y los empleados fueran capaces de cumplir con sus expectativas durante su estancia. Una vez más le damos las gracias por esta maravillosa opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.

Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestra Propiedad, en Xëliter, siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Lamentamos mucho leer sus comentarios sobre las impefecciones presentadas en la unidad , tenga por certeza que haremos llegar su opinion a nuestra gerencia.Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar sus expectativas.

Firstly, we would like to thank you for choosing our Xëliter property for your holidays and for the review you shared, all of your kind words about your stay with us are great to hear.Our staff welcomes each guest with the Xëliter spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.

En primer lugar, nos gustaría agradecerle que eligiera nuestro Propiedad Xëliter para sus vacaciones y por la opinión que compartió, estamos encantados de saber su opinión sobre su estancia. Gracias por la maravillosa descripción de la unidad en la que se alojó en durante su estancia, nuestro objetivo es proporcionar a nuestros huéspedes habitaciones impecables, atractivas y amplios, tomaremos notas para hacerlo llegar al departamento correspondiente con respecto a la iluminacion en las areas comunes.Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar sus expectativas.

We greatly appreciate the time you spent reviewing your recent experience in our Property, at Xëliter XXX we always strive to exceed guests' expectations and your comments will help our teams reach that goal. We are very sorry to hear about your situation with the washing machine, please rest assured that your comments will be discussed as we always strive to evaluate the optimal pricing for our future guests.Thank you once again for making us your choice and for your constructive criticism, We certainly look forward to serving you again and having the opportunity to exceed your expectations in the not-too-distant future.

Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Xëliter property, and are delighted to read that we were able to match your holiday expectations. Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Muchas gracias por su comentario esperamos y se repita su visita, gracias por preferirnos

Muchas gracias pon puntuar nuestra propiedad, esperamos recibirla pronto.

Gracias por dejar su puntuacion referente a sus dias con nosotros!

Thank you for making us your choice and for your constructive critics, we certainly look forward to serving you again and having the opportunity to exceed your expectations in the not-too-distant future.

Encantados de leer este hermoso comentario sobre nuestra propiedad, es un placer leer que somos la propiedad perfecta para ustedes tener dias de descanso.Esperamos se repita la visita!!

Gracias una vez más por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar sus expectativas.

Our staff's professional service is a point of pride for us, and we are quite disappointed to hear that you felt we underperformed in this area, nevertheless, please rest assured that your comments will be shared with the entire team for information and further revision.

Thank you very much Daniel! We hope to see you soon.

Le agradecemos por haber elegido nuestro Propiedad y por compartir su opinión sobre su experiencia.Nos agrada confirmar que nuestros apartamentos y el servicio que ofrecemos ha constribuido a que sus días de descanso sean una buena experiencia.En relacion a lo que indica sobre sus pertenencias (Blusa y toalla), lamentamos que no se haya sentido atendido en relacion a esta situacion, sin embargo, debemos aclarar que tan pronto nos hizo llegar el reporte, se realizo el proceso de lugar con nuestro departamento de seguridad y las investigaciones correspondientes, aunque lamentamos que al final sus pertenencias (blusa y toalla) no fueron encontradas.Una vez mas, muchas gracias por elegirnos, esperamos tener la oportunidad de servirle nuevamente.

Thank you for the great feedback on your recent holiday experience at our Xëliter; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our Property and staff were able to meet all your needs during your stay.

Thank you for the time you took out of your day to share your comments regarding your recent stay in our Xëliter Balcones del Atlántico. Thorough cleaning is an absolute must for Xëliter and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness, this will allow us to bring your remarks to the attention of our housekeeping management. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Thank you for your review. Was a pleasure to welcome you!

Hello Indira, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thorough cleaning is an absolute must for Xëliter, for future occasions we strongly encourage you to contact our reception in the event of finding any area of uncleanliness, this will give us an opportunity to bring your remarks to the attention of our housekeeping management. Thank you once again for making us your choice and for your constructive critics, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not too distant future.

Hola Pablo, Le damos las gracias por validar su estancia en el Xëliter Balcones del Atlántico. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.

Hi Harold, Thank you for reviewing your recent stay in our Xëliter Balcones del Atlántico. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

Hello Carolina, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our Xëliter Balcones del Atlantico, please rest assured that your comments have been taken on board and revised by the entire Management team, however, we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. We understand reading your review that apparently you were not properly informed about our meal plan, we are not an All inclusive property as described on Expedia website; also, we would like to take the opportunity to clarify that in the event of having a guest reporting a theft in the room, our staff is fully aware of the procedures to undertake, offer the option to contact the official authorities for you to fill an official complaint, unfortunately as clearly reported on the hotel's litterature, the hotel cannot be taken responsible for valuables and personal belongings not secured in our in-room safes, lastly we also would like to reassure you on the fact that none of our maids would ever put their job at risk by taking any belonging of our guests. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

Thank you for reviewing your recent stay, it is wonderful to know we were able to make it special. Look forward to serving you again in the future.

We would like to thank you for the lovely review you shared following your recent visit to our Xëliter Balcones del Atlantico property and are delighted to read that we were able to match your holiday expectations. We look forward to your next visit.

Apreciamos el tiempo dedicado a compartir su experiencia en nuestra Propiedad Xeliter Balcones del Atlantico, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto.

Thank you for reviewing your recent stay in our Xëliter Balcones del Atlántico property. It is wonderful to hear we were able to make your stay special. Very much look forward to having the opportunity to serve you again in the future.

We were very disappointed to read your experience during your stay in our Xëliter Balcones del Atlantico. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We truly hope to have the opportunity to welcome you back and serve you better.

Thank you!

We are truly sorry if there were a misunderstanding regard our property as we commercialize it as a condominium apartment. We do have some amenities that may help you feel more at home that just a regular apartment and offer personalize services to satisfy any request our guests have. Kind Regards, Mabel Perez.

Thank you very much for sharing this great review of your recent stay at Xëliter Balcones del Atlántico. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience! Looking forward to have you back again soon! Kind Regards, E-Concierge.

Thank you for taking the time to give us your kind score of you personal experience in our property! As Samaná city is a little far from the property we are only 6 minutes away from the town called Los pescadores which has everything for you to enjoy! Kind regards, E-concierge.

Queremos darle las gracias por compartir esta opinión sobre su reciente estancia en nuestra propiedad! Estamos encantados de que haya disfrutado de su estancia! Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Le comentamos que nuestra recepción esta abierta las 24 horas por lo que si requieren cualquier servicio, información o algún tema con la lencería sin problemas pueden comunicarse, ademas de nuestro personalizado servicio de conserjería virtual. Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita. Saludos Cordiales, E-Concierge.

Thank you for taking the time to sent us your kind comments! We are glad that you enjoy your stay with us and with the apartment! Looking forward to serve you again soon! Kind Regards, E-Concierge.

Thank you for taking the time to send us your score! Hope to have you back again soon! Kind Regards, E-Concierge.