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Bewertungen von Pullman Kuching

4.5 out of 5
Pullman Kuching
Interhill Place, No. 1A, Jalan Mathies, Kuching, Sarawak

Bewertungen

8,2

Sehr gut

366 von insgesamt 999 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
399 von insgesamt 999 Gästebewertungen haben eine Bewertung von 8 - Gut" "
144 von insgesamt 999 Gästebewertungen haben eine Bewertung von 6 - Okay" "
66 von insgesamt 999 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
24 von insgesamt 999 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,0/10

Personal & Service

7,8/10

Ausstattung

8,0/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

christa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Es war ein wirklich großes Zimmer mit wunderbarer Aussicht. Das Personal sehr freundlich. Einige Dinge ( Bodenfliessen locker, damenumkleide unsauber) könnten verbessert werden
Aufenthalt von 3 Nächten im November 2023
Antwort von Pullman Kuching am 4. Dez. 2023
Dear christa,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We want to assure you that your feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
das Bad und der Kleiderschrank waren recht runter gekommen. Im Bad hab es überall dunkle stellen (in der Dusche , der Wanne, an allen Fugen) und Staub, der schon länger nicht beseitigt wurde an den Lampen. Das Service-Personal an der Rezeption hatte wenig Ahnung von den Angeboten ihres Hotels (bspw. spa und Bar) Beim Wäscheservice mussten wir nachhaken wo unsere Wäsche bleibt. Das Hoteileigene Dim-Sum Restaurant ist sehr zu empfehlen. Insgesamt kann das Pullmann in Kuching nicht mit einem Pullmann in Europa mithalten.
Aufenthalt von 5 Nächten im September 2019
Antwort von Jessica Lungan am 23. Okt. 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Kuching. On behalf of Pullman Kuching, please accept my heartfelt apology for your unpleasant stay. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Please rest assured that I will have my Head of Departments to look into the issues that concerns with our services and have them implement their action plans in improving their level of services.Once again, thank you so much for your patronage and for your review. Regards, Jessica Lungan Guest Experience Executive

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Ausstattung
Schöner Blick auf die Stadt. Kostenlose Getränke bei Executive Zimmern, sowie abends kleines Buffet
Aufenthalt von 12 Nächten im März 2019
Antwort von Bob Richeal Sibat am 19. März 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Kuching. It is always a pleasure to receive positive feedback and we are glad that you enjoyed your stay with us. We would love if you would be our regular guest here at Pullman Kuching. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again on your next visit to Kuching, Sarawak. Sincerely, Bob Richeal Sibat Guest Experience Executive

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 2 Nächten im Januar 2019

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
ok, max 4 stars
+ good check in/ out + good location in town center - poor value for money for breakfast - staff wanted 10 rgt for postpaid postcards
Aufenthalt von 8 Nächten im August 2017
Antwort von Lian - Marcom Manager am 7. Sept. 2017
Thank you for staying at Pullman. We apologise the shortfalls on our breakfast while we note that for improvement on our end

10/10 – Hervorragend

Iris, Munich

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Exellent hotel near the city center
Wohlfühlhotel mit sehr aufmerksamem und effizientem Service. Innenstadt fußläufig erreichbar, insgesamt sehr empfehlenswert.
Aufenthalt von 6 Nächten im Juli 2017
Antwort von Annie Majidi am 7. Aug. 2017
sehr geehrter Iris, Wir freuen uns über Ihre Kommentare zu Ihrem Aufenthalt im Pullman Kuching. Es ist immer ein Vergnügen, positives Feedback zu erhalten und wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir würden uns freuen, wenn Sie unser Stammgast hier bei Pullman Kuching sein würden. Ich werde Ihre Kommentare mit unserem Team teilen. Ich bin mir sicher, dass dieses Feedback als Ermutigung für alle unsere Mitarbeiter dienen wird, da wir uns bemühen, die Qualität unserer Dienstleistungen kontinuierlich zu verbessern. Wir hoffen jedoch, dass sie bei Ihrer Reiseplanung weiterhilft. Original auf Englisch Language Weaver Bewerten Sie diese Übersetzung: Vielen Dank für Ihre Bewertung Mangelhaft Gut Mit freundlichen Grüßen, Annie Majidi Gast Experience Manager

8/10 – Gut

Familie V, Hamburg

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Empfehlenswert
Lage und Preis/Leistung absolut empfehlenswert. Wenn man über kleine Mängel (gruselige Pooltoiletten, tägliche neue Nachfrage nach zusätzlichem Handtuch und Klopapier, staubiges Zimmer) hinwegsieht kann man den freundlichen Service, ausgezeichnetes Buffet und die fantastische Aussicht genießen.
Antwort von Annie Majidi am 17. Aug. 2016
Thank you for your recent stay at the Pullman Kuching. We are delighted to hear that your stay was pleasant and that our accommodations and services were acceptable to you.We hope we could have the pleasure of serving you again in the near future and looking forward to your future arrival to Pullman Kuching. Thank you.

8/10 – Gut

Heike, Thüringen

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Zentrale Lage, große Zimmet
Das Hotelzimmer ist schon in die Jahre gekommen, Auch die Reinigung könnte verbessert werden (Haare im Abfluss, Brause an der Wanne defekt, Wand mit Wasserschaden). Das Personal ist hilfsbereit, jedoch bei großen Ansturm völlig überfordert. Leider war der Pool wegen Baumaßnahmen auch nicht nutzbar.
Antwort von Annie Majidi am 9. Juli 2016
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Michael

Gut: Personal & Service und Komfort des Zimmers
Super Aussicht
Gutes und sauberes Hotel mit einem grossen Buffet am Morgen. Zimmer waren sauber und das Zentrum erreicht man zu Fuss nach ca. 5 Minuten.
Antwort von Borhan am 9. Juli 2016
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Vouchi, Luzern

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top Ausstattung
Alles zu unserer Zufriedenheit! Sehr modern, aufmerksames Personal
Antwort von Borhan am 18. Okt. 2014
Dear Vouchi, Thank you for your kind review of Pullman Kuching. I will share your comments with all of our team members. We hope that you would come back to stay with us on your future visits to the wonderful state of Sarawak. Once again, thank you for your review and we look forward to serving you again soon. With warm regards, Borhan Bin Salleh Guest Experience Manager

10/10 – Hervorragend

Pascal, Winterthur

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super lage genau im zentrum
War alles super. Sauber neu und schön
Antwort von Borhan am 18. Okt. 2014
Dear Pascal, We very much appreciate your comments regarding your stay at the Pullman Kuching. It is always a pleasure to receive positive feedback from our guests and we are very delighted to hear that you enjoyed your stay with us. I will share your comments with all of our team members. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we would love to have you as a regular guest at Pullman Kuching. We look forward to serving you again soon. Best regards, Borhan Bin Salleh Guest Experience Manager

6/10 – Okay

Verifizierter Reisender

Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Vielsterniges Hotel mit wenigsterniger Sauberkeit
Das Hotel ist eines der neueren und teuersten in Kuching. Grosszügige Lobby und geräumige Zimmer, grundsätzlich freundliches Personal. Seit der Eröffnung vor gut 3 Jahren wird aber wohl an der Qualität gespart. Das Badezimmer sah nach der vermeintlichen Reinigung fast schmutziger aus als davor: Haare des Putzpersonals an allen Ecken und Enden, ungeputzte Dusche, Duschspiegel und Lavabos, nie gewischte Böden, bloss notdürftig geleerte Aschenbecher. Interventionen blieben faktisch wirkungslos. Schade drum.
Antwort von Borhan am 8. Nov. 2014
Dear Sir/Madam, Thank you for your review and please accept my sincerest apologies for falling short on our services. We have taken note of your comments and I shall disseminate to the relevant Department Heads for further solution to the issues. Once again, my sincerest apologies and thank you for your review. Kind regards, Borhan Bin Salleh Guest Experience Manager

10/10 – Hervorragend

Nico2501

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Super hotel not expensive
Super stay during 2 nights. Large modern room, Breakfast included for about 220 CHF (total 2 Nights, 2 Persons) Only the free internet access in lounge has complicated login procedure with long passwords etc. My adivise, If free then keep the password simple (like at amny airports etc.) Later we where 2 days in Hilton nearby, but pullman was really better!

10/10 – Hervorragend

Alexandra, Nagold

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Auch Kinder fühlen sich hier wohl
Das Hotel liegt sehr zentral und alle Sehenswürdigkeiten und Restaurants der Stadt Kuching konnten wir zu Fuß erreichen. Unser Zimmer war fantastisch und hatte eine wunderschönen Ausblick auf den Sarawak River. Auch für Kinder ist das Hotel gut geeignet. Gutes Frühstück gibt es und vorallem einen schönen, großen Pool. Sehr gute Mitarbeiter an der Rezeption. Im Hotel gibt es einen Ausflugsveranstalter, bei dem man alle wichtigen Sehenswürdigkeiten Sarawaks direkt buchen kann und auch alles prima funktioniert.
Antwort von Annie am 9. Juli 2016
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 – Hervorragend

Jennifer Fang Ni

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
nice
Aufenthalt von 1 Nacht im April 2024
Antwort von Pullman Kuching am 24. Mai 2024
Dear Jennifer Fang Ni,Your positive feedback means so much to us, and we are honored that you chose to stay with us. We look forward to welcoming you back soon and continuing to exceed your expectations. Thank you again for your kind words and for choosing to stay with us.Warm regards,Pullman Kuching

6/10 – Okay

Benjamin Hng

Geschäftlich gereist
The hotel looks old and the amenities are quite limited.
Aufenthalt von 2 Nächten im April 2024
Antwort von Pullman Kuching am 27. Apr. 2024
Dear Benjamin Hng, Thank you for taking the time to share your experience. We are sorry that your experience did not quite meet your expectations. Our hotel is scheduled for renovation and upgrading works this year to provide our valued guests a better experience. Once again, thank you for staying with us, and we hope to have the opportunity of welcoming you back in the future. Yours sincerely, Pullman Kuching

10/10 – Hervorragend

Bhaskar Deb

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spacious lobby and facilities.
Aufenthalt von 2 Nächten im April 2024
Antwort von Pullman Kuching am 4. Apr. 2024
Dear Bhaskar Deb, Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

8/10 – Gut

JOO LEONG

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the Good hospitality in Kuching city
Aufenthalt von 3 Nächten im März 2024
Antwort von Pullman Kuching am 2. Apr. 2024
Dear JOO LEONG,Your positive feedback means so much to us, and we are honored that you chose to stay with us. We look forward to welcoming you back soon and continuing to exceed your expectations. Thank you again for your kind words and for choosing to stay with us.Warm regards,Pullman Kuching

10/10 – Hervorragend

Changsheng

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
good
Aufenthalt von 2 Nächten im März 2024
Antwort von Pullman Kuching am 1. Apr. 2024
Dear Changsheng,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

6/10 – Okay

Chwee Poh

Aufenthalt von 3 Nächten im März 2024
Antwort von Pullman Kuching am 1. Apr. 2024
Dear Chwee Poh,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

8/10 – Gut

AH CHOO

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is easy to walk down to the waterfront and back. Good if you can provide more information on eateries, places of interest, shops, etc on the map you provided. Its too few, brief and not accurate enough.
Aufenthalt von 2 Nächten im März 2024
Antwort von Pullman Kuching am 6. März 2024
Dear AH CHOO, Thank you for taking the time to review your stay with us. Your feedback is duly noted, and will be shared with the team for further review. In the meantime, do approach our Concierge for more information. Thank you. Warm regards,Pullman Kuching

10/10 – Hervorragend

JUNYA

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelent service.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pullman Kuching am 6. März 2024
Dear JUNYA, We are thrilled to learn that you had an enjoyable stay with us. Thank you for the kind words as it serve as an encouragement to the team to strive better. We look forward to welcoming you again in the near future. Thank you. Warm regards,Pullman Kuching

8/10 – Gut

Raffles Kean Yee

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to choices of restaurants, cafes, and pubs.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Pullman Kuching am 21. Feb. 2024
Dear Raffles Kean Yee,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We want to assure you that your feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

6/10 – Okay

Wei Di

Mit dem Partner gereist
Gut: Personal & Service
Overall stay was good. Found some old blood stains on the sheets.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Pullman Kuching am 21. Feb. 2024
Dear Wei Di,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We want to assure you that your feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

6/10 – Okay

Kye Myung

Geschäftlich gereist
Gut: Personal & Service
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Pullman Kuching am 21. Feb. 2024
Dear Kye Myung,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We want to assure you that your feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

2/10 – Ungenügend

poul e

Gut: Personal & Service
Verbesserungswürdig: Komfort des Zimmers
This is a 5 Star Hotel - 5 very small stars
The good thing first - the bed was comfortable and the air con worked Then the bad - No hot water for showering, bathroom sink was blocked at arrival and had to call maintenance, bar fridge had to be deiced and then barely cooled, only 4 lifts for the size of hotel should be at least 6-8 so long waits, car park is really annoying coz they charge you RM5 per day, which is ok if you didn't have to go outside the building to pay the 5RM in an unsafe area - why do they bother charge RM5 instead on making it free parking is beyond me. All in all a hotel very much build on a budget and maintenance is poor.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Pullman Kuching am 7. Jan. 2024
Dear poul e,We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching

6/10 – Okay

Masahiko

Gut: Sauberkeit
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Pullman Kuching am 21. Feb. 2024
Dear Masahiko,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We want to assure you that your feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Komfort des Zimmers
A great hotel but not with good services
The hotel rooms were not clean with lots of thick dust. Lots of things are missing like small towel, lotion. The kettle and ac control is broken upon checking in. The room wasnt cleaned properly for the subsequent days. Glass was not washed, floor wasnt mopped, towel wasnt given. The conceige service was great. Parking fee was also not explained clearly which created lots of confusion
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Pullman Kuching am 7. Jan. 2024
Dear Valued Guest,We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching

10/10 – Hervorragend

Guan Hoe Donald

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and clean facility. Many eating options around the vicinity.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Pullman Kuching am 7. Jan. 2024
Dear Guan Hoe Donald,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

10/10 – Hervorragend

Eugene

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Pullman Kuching am 18. Dez. 2023
Dear Eugene,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

4/10 – Schlecht

Ching

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Stink
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Pullman Kuching am 18. Dez. 2023
Dear Ching,Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you.Warm regards,Pullman Kuching

8/10 – Gut

Leong Sim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
City centre, convenient walking distances to places of interests.
Aufenthalt von 5 Nächten im November 2023
Antwort von Pullman Kuching am 13. Dez. 2023
Dear Leong Sim,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

10/10 – Hervorragend

Kanyapat

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Pullman Kuching am 13. Dez. 2023
Dear Kanyapat,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Smoking and tobacco smell in lobby area
Good stay at a good location. Only complaint is the smoking stench in the main lobby. They should be more stricter with smokers snoking in a designated area further away so tge ventilation doesnt blow into the lobby.
Aufenthalt von 2 Nächten im November 2023
Antwort von Pullman Kuching am 13. Dez. 2023
Dear Valued Guest,We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching

10/10 – Hervorragend

JUNYA

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Excelent.
Aufenthalt von 1 Nacht im November 2023
Antwort von Pullman Kuching am 4. Dez. 2023
Dear JUNYA,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Good location, service could be improved
The hotel is located close to the Kuching Hilton, and is a short walk uphill from the Waterfront. The property presents itself as an up-market establishment and makes a great impression upon arrival. However once inside, one is slightly underwhelmed. Parking is shared with the shopping center downstairs and is not complementary. The air conditioning in the room did not cool fully despite adjusting the controls. The TV stations offered did not match what was printed in the list in the room. Sometimes it was difficult to get towels at the swimming pool. Also housekeeping sometimes missed replenishing the in-room amenities. Most disappointing was neither the front desk nor housekeeping answered when telephoned from the room. Overall, it just missed on making itself the premier destination in town.
Aufenthalt von 3 Nächten im November 2023
Antwort von Pullman Kuching am 4. Dez. 2023
Dear Valued Guest,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We want to assure you that your feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

8/10 – Gut

INYUB

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
편안한 숙박
숙박할 수 있는 공간이 매우 넓고 좋았어요. 특히나 화장실은 매우 넓었습니다. 화장실에서 냄새가 올라오긴 했지만, 문을 닫고 있으면 괜찮았어요:) 편안한 숙박이었습니다.
Aufenthalt von 3 Nächten im November 2023
Antwort von Pullman Kuching am 4. Dez. 2023
Dear INYUB,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We want to assure you that your feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

6/10 – Okay

Han Peng

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Staff were pleasant and helpful but property’s wear and tear, especially mold and broken fixtures, need serious attention.
Aufenthalt von 3 Nächten im November 2023
Antwort von Pullman Kuching am 4. Dez. 2023
Dear Han Peng,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We want to assure you that your feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

6/10 – Okay

Sung Ho

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Pullman Kuching am 4. Dez. 2023
Dear Sung Ho,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

10/10 – Hervorragend

Khairiana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The bfast is great. Near to foodcourt. And toilet is big for deluxe room
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Pullman Kuching am 4. Dez. 2023
Dear Khairiana,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

8/10 – Gut

King Hong

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Pullman Kuching am 4. Nov. 2023
Dear King Hong,Thank you for taking the time to tell us about your experience in Pullman Kuching. We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching

4/10 – Schlecht

Ada, San Leandro

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Stain on bedding. Horrible!
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Pullman Kuching am 4. Nov. 2023
Dear Ada,Thank you for taking the time to tell us about your experience in Pullman Kuching. We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching

10/10 – Hervorragend

Prabakar

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 8 Nächten im Oktober 2023
Antwort von Pullman Kuching am 4. Nov. 2023
Dear Prabakar,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
dirty toilet & poor paper quality
very bad and dirty toilet at the lobby level. room small roll tissue is rough, facial tissue is very thin that sticks on the face.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Pullman Kuching am 4. Nov. 2023
Dear Valued Guest,We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. Please be rest assured that my team and I take your feedback on board seriously. We want to assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help us to improve our service further. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching

4/10 – Schlecht

Esther

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Pullman Kuching am 4. Nov. 2023
Dear Esther,Thank you for taking the time to tell us about your experience in Pullman Kuching. We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching

6/10 – Okay

Thomas

Aufenthalt von 6 Nächten im Oktober 2023
Antwort von Pullman Kuching am 4. Nov. 2023
Dear Thomas,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

10/10 – Hervorragend

Iz

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel room overseeing the Sarawak River. Splendid view. Very clean roon.
Aufenthalt von 3 Nächten im September 2023
Antwort von Pullman Kuching am 5. Okt. 2023
Dear Iz,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

6/10 – Okay

Wee Jung

Gut: Personal & Service
Aufenthalt von 4 Nächten im September 2023
Antwort von Pullman Kuching am 29. Sept. 2023
Dear Wee Jung,Many thanks for your rating on your recent patron to Pullman Kuching. We are glad you enjoyed your stay with us and that we were able to provide you with a great experience. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching

6/10 – Okay

Yih Wey, Port Dickson

Gut: Sauberkeit, Personal & Service und Ausstattung
Air-conditioning is not that well. No exemptions for parking at the basement/no onsite parking
Aufenthalt von 3 Nächten im September 2023
Antwort von Pullman Kuching am 29. Sept. 2023
Dear Yih Wey,Thank you for taking the time to tell us about your experience in Pullman Kuching. We would like to apologize for the unpleasant experience and disappointment that you had experienced with your stay recently. We appreciate your time and effort of putting up these constructive reviews. Thank you.Warm regards,Pullman Kuching

8/10 – Gut

jaidi

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023
Antwort von Pullman Kuching am 23. Sept. 2023
Dear jaidi,Many thanks for your rating on your recent patron to Pullman Kuching. We are delighted that you generally enjoyed your visit and appreciate you taking the time to let us know. We hope to have the pleasure of welcoming you back in the near future. Thank you.Warm regards,Pullman Kuching