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Bewertungen von Root Karakoy

Root Karakoy
Hacimimi, Necatibey Cd., No:95, Istanbul, Istanbul

Bewertungen

8,0

Sehr gut

54 von insgesamt 112 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
24 von insgesamt 112 Gästebewertungen haben eine Bewertung von 8 - Gut" "
13 von insgesamt 112 Gästebewertungen haben eine Bewertung von 6 - Okay" "
11 von insgesamt 112 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
10 von insgesamt 112 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,2/10

Personal & Service

8,0/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Burcu

Antwort von Guest Relations am 1. Nov. 2023
Dear Burcu, Thank you for sharing your experience at the Root Hotel Karaköy through the survey.As a valued guest in our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and please come visit us again soon! Kind Regards, Guest Relations

10/10 – Hervorragend

Viviana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles super
Antwort von mehmet am 7. Jan. 2023
Dear boldo, first of all thank you good comment for us.ı hope you could visit again at hotel.

8/10 – Gut

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wir haben das Deluxezimmer gebucht. Es ist geräumig, hat eine schöne Fensterfront mit tollem Ausblick und ist mit einem großen Bett ausgestattet. Die Gebetsrufe der nahegelegenen Moschee waren im Zimmer deutlich zu hören, was uns allerdings nicht weiter störte. Das Frühstück ist besonders positiv hervorzuheben. Viele türkische Speisen und Getränke wurden angeboten und schmeckten gut. Die Lage des Hotels ist perfekt. Wir konnten alles was wir sehen wollten zu Fuß erreichen.
Aufenthalt von 5 Nächten im Oktober 2022
Antwort von Root Karaköy Hotel am 31. Okt. 2022
Dear Michael,Thank you so much for taking the time to give us your feedback.As a team, we always try and provide the best and enjoyable experiences for our guests.We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience.If your ever in the area again, we would love to welcome you again for another great experience.Kinds Regards Ferit AteşgüneşGuest Experience Division

4/10 – Schlecht

Kathrin

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Die Zimmer hatten alle Mängel. In einigen Zimmern hat es reingeregnet. In anderen Zimmern ging das Türschloss zum Abschließen nicht. Im anderen Zimmer war es sehr sehr laut, man hat die Nachbarn gehört, die Autos draußen, weil die Fenster so undicht sind. Der Frühstücksbereich ist nicht so einladend. Das Personal ist sehr nett und die Zimmer sind grundsätzlich auch sauber. Aber für diesen Preis sind die oben genannten Mängel nicht zu ignorieren.
Aufenthalt von 8 Nächten im Oktober 2022
Antwort von Reception am 6. Dez. 2022
Dear Kathrin,First of all, thank you for your valuable comments.We want you to know that we are sorry for this negative experience we have given you.As Root Karakoy Hotel employees, the aim of our entire team is to ensure the satisfaction of our guests by providing the highest service quality standards and we strive to achieve this.Your comments and opinions are of great importance for us to deliver the service standards we aim for.We express once again that your support is very important to us and we will be honored to welcome you again at Root Karakoy.Regards,

8/10 – Gut

Metin

Aufenthalt von 4 Nächten im September 2022
Antwort von Guest Relations am 1. Nov. 2023
Dear Mr. Metin,Thank you for taking the time to share your recent experience at the Root Hotel Karaköy.Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I am glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests. Kind Regards,Guest Relations

10/10 – Hervorragend

Zahide

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr empfehlenswert
In mehreren Aspekten wie Sauberkeit, Service, Personal und Lage ein sehr schönes Hotel. Ich würde es jedem empfehlen, da sehr viel Wert auf hochwertige Materialen und Produkte gelegt wurde was schon beim Betreten des Hotels bemerkbar ist. Ich komme gerne wieder 👍
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Root Karaköy Hotel am 9. Sept. 2022
Dear Zahide,Thank you for taking the time to share your views. We are very pleased that you were satisfied with our services. We thank you for your interest in our hotel and hope to be able to say "Welcome" to you again as soon as possible.And We would like to solve the things you are not satisfied with, and we want to see you among usKinds Regards / Guest Relation

10/10 – Hervorragend

Muharrem

Aufenthalt von 8 Nächten im Juli 2022
Antwort von Root Karaköy Hotel am 20. Dez. 2022
Dear Muharrem, Thank you so much for taking the time to give us your feedback. As a team, we always try and provide the best and enjoyable experiences for our guests. We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience. If your ever in the area again, we would love to welcome you again for another great experience. Kindest Regards / Guest Experience Division

10/10 – Hervorragend

Mehmet

Aufenthalt von 3 Nächten im Juli 2022
Antwort von Root Karaköy Hotel am 20. Dez. 2022
Dear Mehmet, Thank you so much for taking the time to give us your feedback. As a team, we always try and provide the best and enjoyable experiences for our guests. We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience. If your ever in the area again, we would love to welcome you again for another great experience. Kindest Regards / Guest Experience Division

8/10 – Gut

Levent

Gut: Personal & Service
Aufenthalt von 8 Nächten im Mai 2022
Antwort von Root Karaköy Hotel am 20. Dez. 2022
Dear Levent, Thank you so much for taking the time to give us your feedback. As a team, we always try and provide the best and enjoyable experiences for our guests. We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience. If your ever in the area again, we would love to welcome you again for another great experience. Kindest Regards / Guest Experience Division

4/10 – Schlecht

Anisa

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I stayed with my boyfriend last week and personally we would not recommend the hotel. We booked a "tiny room" because we didn't even know what it looked like as there are no photos of the "tiny room" on the website. There were a lot of photos to see of all the other rooms - that's what excited us. Every day we asked the front desk if we could get a new room because it was just hard to move. We were then always told a time when we would get a new room (which was just a lie). We were willing to pay for a new room but never got a new one. On the 2nd day we wanted to change the hotel completely, but this was not possible because we would hardly get our money back. So we suffered with our room until the 4th day. What is also weird is that you have to call 3-4 times to get an iron. We were promised an iron and still didn't get it, so we went into town and when we came back it was about 4 a.m. and suddenly there was an iron in our room - although we were very overwhelmed, because normally no one should be in just walk into our room and put something down.
Aufenthalt von 3 Nächten im Mai 2022
Antwort von Root Karaköy Hotel am 20. Dez. 2022
Dear Shaikha, Thank you so much for taking the time to give us your feedback. As a team, we always try and provide the best and enjoyable experiences for our guests. We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience. If your ever in the area again, we would love to welcome you again for another great experience. Kindest Regards / Guest Experience Division

8/10 – Gut

Julia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2022
Antwort von Root Karaköy Hotel am 20. Dez. 2022
Dear Julia Thank you so much for taking the time to give us your feedback. As a team, we always try and provide the best and enjoyable experiences for our guests. We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience. If your ever in the area again, we would love to welcome you again for another great experience. Kindest Regards / Guest Experience Division

10/10 – Hervorragend

Carmela

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2022
Antwort von Guest Relations am 1. Nov. 2023
Dear Carmela, Thank you for sharing your experience at the Root Hotel Karaköy through the survey.As a valued guest in our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and please come visit us again soon! Kind Regards, Guest Relations

6/10 – Okay

Jeanne

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 4 Nächten im Oktober 2021
Antwort von Guest Relations am 1. Nov. 2023
Dear Mrs.Jeanne,Warm greetings from Root Karaköy Hotel!Thank you for taking the time to complete the survey in regards to your recent stay.As a valued guest in our hotel, we see that there is room for improvement based on your feedback on the survey. We kindly need your feedback in detailed to have the opportunity to understand you and your concern better on your last stay with us. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel service and operation. Looking forward to hearing from you.Kind Regards,Guest Relations

10/10 – Hervorragend

Özlem

Aufenthalt von 3 Nächten im März 2022
Antwort von Guest Relations am 1. Nov. 2023
Dear Mrs. Özlem, Thank you for sharing your experience at the Root Hotel Karaköy through the survey.As a valued guest in our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and please come visit us again soon! Kind Regards, Guest Relations

6/10 – Okay

Arianit

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit
Wir mussten über eine Stunde auf unser Zimmer warten, obwohl wir erst um 15 Uhr dort waren. Die Zimmer sind nicht sauber und obwohl die Fenster geschlossen sind, fühlt es sich an, als ob es ziehen würde. Das einzige positive war, dass das Hotel in einer guten Lage war.
Aufenthalt von 3 Nächten im März 2022
Antwort von Canan Turhal am 31. März 2022
Dear Arianit, Thank you for your comment and feedback. Best Regards Root Team

4/10 – Schlecht

Bleranda

Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2022
Antwort von Guest Relations am 1. Nov. 2023
Dear Bleranda,Warm greetings from Root Karaköy Hotel!Thank you for taking the time to complete the survey in regards to your recent stay.As a valued guest in our hotel, we see that there is room for improvement based on your feedback on the survey. We kindly need your feedback in detailed to have the opportunity to understand you and your concern better on your last stay with us. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel service and operation. Looking forward to hearing from you.Kind Regards,Guest Relations

8/10 – Gut

Amina Lucia

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Die Lage des Hotels ist echt top. Man kann alles super zu Fuß erreichen.
Aufenthalt von 5 Nächten im März 2022
Antwort von Canan Turhal am 31. März 2022
Dear Amina, Thank you for your comment and feedback. Best Regards Root Team

10/10 – Hervorragend

Sinem Icmez Yilmaz

Mit einer Gruppe gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Zimmer ist etwas klein, dafür war die Lage ok. Personal sehr freundlich.
Aufenthalt von 3 Nächten im März 2022
Antwort von Canan Turhal am 31. März 2022
Dear Sinem, Thank you for your comment and feedback. Best Regards Root Team

8/10 – Gut

Myung Hae

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Schönes Hotel in wirklich sehr guter Lage. Zimmer sind sehr sauber, aber leider auch ein wenig dunkel. Klasse wäre es wenn ein Spiegel im Zimmer wäre u vielleicht ein paar Nachtlampen. Frühstück völlig ausreichend
Aufenthalt von 3 Nächten im Februar 2022
Antwort von Canan Turhal am 31. März 2022
Dear Myung, Thank you for your comment and feedback. Best Regards Root Team

10/10 – Hervorragend

Edita

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2021
Antwort von Efe am 3. Okt. 2021
Dear Edita, Thank you very much for your positive score. Hope to see you at Root Karaköy soon. Best Regards, Efe Özkil COO - Root Hotels & Villas

10/10 – Hervorragend

Daniel

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schönes Boutique Hotel
Das Hotel ist erst kürzlich eröffnet worden bzw. ist noch im Soft Opening, daher laufen noch nicht alle Prozesse einwandfrei. Aber: die Lage ist super, das Personal ist sehr freundlich und hilfsbereit und die Betten sind sehr bequem. Würde ich jederzeit erneut buchen
Aufenthalt von 3 Nächten im August 2021
Antwort von Efe am 15. Sept. 2021
Dear Daniel, I am so happy & glad behalf of my team for your positive feedbacks. Hope to see you again at Root Karaköy! Best Regards, Efe COO

8/10 – Gut

Nour

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's a convenient place to stay regarding transportation. Near many restaurants and bars.
Aufenthalt von 5 Nächten im April 2024

10/10 – Hervorragend

yesim

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful stay! I had to get an access to copier & scanner and the staff was beyond helpful! We’ll be back!
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Burak

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Fareen

Gut: Sauberkeit, Personal & Service und Ausstattung
Immediately upon arrival, the toilet malfunctioned. I was there for three days and there was no fix. But what’s worse is they did not give me a discount. Disappointing. The breakfast was amazing. Room was great otherwise. Amazing location.
Antwort von Root Karakoy Hotel am 6. Feb. 2024
Dear Fareen,Warm greetings from Root Karaköy Hotel!Thank you for taking the time to complete the survey in regards to your recent stay.As a valued guest in our hotel, we see that there is room for improvement based on your feedback on the survey. We kindly need your feedback in detailed to have the opportunity to understand you and your concern better on your last stay with us. Looking forward to hearing from you.Kind Regards,Guest Relations

10/10 – Hervorragend

Tevfik

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good accommodation. Nice location, nice place, neet and friendly staff
Antwort von Root Karakoy Hotel am 6. Feb. 2024
Dear Tevfık,Warm greetings from Root Karaköy Hotel!Thank you for taking the time to complete the survey in regards to your recent stay.As a valued guest in our hotel, we see that there is room for improvement based on your feedback on the survey. We kindly need your feedback in detailed to have the opportunity to understand you and your concern better on your last stay with us. Looking forward to hearing from you.Kind Regards,Guest Relations

8/10 – Gut

mario sidaspi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
6 nights after the Novegian Gem
Excelente ubicación cerca del puerto de cruceros, del trolley, buen desayuno con vista al bosphoro y torre Galata..excelente ayuda de mesera que es a la vez enfermera y muy amable sra del café de la recepción...volveria aunque cuarto un poco chico pero cumple...tesekulerñ
Aufenthalt von 6 Nächten im November 2023
Antwort von Root Karakoy Hotel am 6. Feb. 2024
Dear Mario,Warm greetings from Root Karaköy Hotel!Thank you for taking the time to complete the survey in regards to your recent stay.As a valued guest in our hotel, we see that there is room for improvement based on your feedback on the survey. We kindly need your feedback in detailed to have the opportunity to understand you and your concern better on your last stay with us. Looking forward to hearing from you.Kind Regards,Guest Relations

2/10 – Ungenügend

elviro, Deerfield Beach

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
No hot water, soiled bed sheet, bracken coffee maker no air conditioning room was very hot i complained that the ac didn't work they told me to open the very small window.ithe only good thing was the breakfast. And the location
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

john, spanish fork

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location and close to attractions and tram. The Wifi is very slow and almost not workable so I have to use my cell data to connect to the internet. Also the taxi the hotel booked for me overcharged me to the airport. When I booked the taxi the front desk told me the charge will be a flat rate at 750 Lira (about $26) but when the driver dropped me off at the airport he asked for $35. I had to catch the flight and had no choice but paid him money. that is not honest and the hotel should not hire the taxi company.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

Yusuf

Aufenthalt von 1 Nacht im November 2023
Antwort von Guest Relations am 21. Nov. 2023
Dear Mr.Yusuf, Thank you for sharing your experience at the Root Hotel Karaköy through the survey.As a valued guest in our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and please come visit us again soon! Kind Regards, Guest Relations

10/10 – Hervorragend

Mohamed kamel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
Aufenthalt von 7 Nächten im November 2023
Antwort von Front Desk am 11. Nov. 2023
Thank You

10/10 – Hervorragend

said

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ontbijt was goed Locatie
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Root Karakoy Hotel am 1. Nov. 2023
Dear Mr.Said, Thank you for sharing your experience at the Root Hotel Karaköy through the survey.As a valued guest in our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and please come visit us again soon! Kind Regards, Guest Relations

10/10 – Hervorragend

Nicola

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Root Karakoy Hotel am 1. Nov. 2023
Dear Mr. Nicola, Thank you for sharing your experience at the Root Hotel Karaköy through the survey.As a valued guest in our hotel, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and please come visit us again soon! Kind Regards, Guest Relations

10/10 – Hervorragend

abdullah

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Root Karaköy Hotel am 9. Okt. 2023
Dear Abdullah,Thank you so much for taking the time to give us your feedback. As a team, we always try and provide the best and enjoyable experiences for our guests.We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience.If your ever in the area again, we would love to welcome you again for another great experience. Kinds Regards Guest Experience Division

8/10 – Gut

MAHAMED, Brampton

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
A bit small the rooms but very nice area
Antwort von Root Karakoy Hotel am 1. Nov. 2023
Dear Mr.Mahamed,Thank you for taking the time to share your recent experience at the Root Hotel Karaköy.Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I am glad to hear you enjoyed your stay, I am curious to know if there were any elements of your visit we could have enhanced. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests. Kind Regards,Guest Relations

6/10 – Okay

Elsie

Gut: Sauberkeit und Zustand der Unterkunft
Uncomfortable
Room is super small. My friend paid for the exact same room $105, but I was charged $192. This made me very angry. On top of that the room was freezing and they could not control the air conditioner. Very small room to walk. Bathroom super small and uncomfortable. They didn't even had a transformer. Definitely paid too much for this hotel I feel robbed.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Guest Relations am 21. Nov. 2023
Dear Mrs. Elsie,Warm greetings from Root Karaköy Hotel!Thank you for taking the time to complete the survey in regards to your recent stay.As a valued guest in our hotel, we see that there is room for improvement based on your feedback on the survey. We kindly need your feedback in detailed to have the opportunity to understand you and your concern better on your last stay with us. Looking forward to hearing from you.Kind Regards,Guest Relations

8/10 – Gut

Ebru

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Root Karaköy Hotel am 24. Mai 2023
Dear Turgay, Thank you so much for taking the time to give us your feedback. As a team, we always try and provide the best and enjoyable experiences for our guests. We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience. If your ever in the area again, we would love to welcome you again for another great experience. Kindest Regards, Guest Experience Division

10/10 – Hervorragend

Beyda

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Root Karaköy Hotel am 29. März 2023
Dear Beyda,Thank you so much for taking the time to give us your feedback.As a team, we always try and provide the best and enjoyable experiences for our guests.We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience.If your ever in the area again, we would love to welcome you again for another great experience.Kindest Regards Guest Experience Division

10/10 – Hervorragend

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cold in istanbul
Wether it was so cold but i enjoyed my trip i viseted most beautiful place there
Aufenthalt von 5 Nächten im Februar 2023
Antwort von Guest Relations am 20. Feb. 2023
Dear James,Thank you so much for taking the time to give us your feedback. As a team, we always try and provide the best and enjoyable experiences for our guests.We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience.If your ever in the area again, we would love to welcome you again for another great experience. Kinds Regards Guest Experience Division

10/10 – Hervorragend

Inan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
J’avais hésité à réserver l’hotel vu que ils avaient une note de seulement 7,4 sur le site. J’ai été très agréablement surpris de ma chambre et de l’hotel en général. Le personnel y est très bien et le service spa aussi. Je ne vais pas pouvoir vous parler du petit déjeuner car durant mes deux nuits sur place je ne me suis pas réveillé à temps pour en prendre. Je recommande
Aufenthalt von 2 Nächten im November 2022
Antwort von Reception am 6. Dez. 2022
Dear InanThank you for your review. We appreciate our guests taking the time to leave us feedback. We really do aim to deliver the very best of experiences to all of our guests. We look forward to welcoming you back.With Kindest Regards,

6/10 – Okay

Peter

Gut: Sauberkeit und Personal & Service
God beliggenhed, slidt hotel
OK hotel. Slidt. En del larm. God beliggenhed, venligt personale. Mange problemer med strømudfald. Fantastisk bar på tagterrassen! Gode drinks og fest.
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Reception am 6. Dez. 2022
First of all, thank you for your valuable comments.We want you to know that we are sorry for this negative experience we have given you.As Root Karakoy Hotel employees, the aim of our entire team is to ensure the satisfaction of our guests by providing the highest service quality standards and we strive to achieve this.Your comments and opinions are of great importance for us to deliver the service standards we aim for.We express once again that your support is very important to us and we will be honored to welcome you again at Root Karakoy Hotel.Regards,

8/10 – Gut

erbil

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Root Karaköy Hotel am 11. Okt. 2022
Dear Erbil,Thank you so much for taking the time to give us your feedback.As a team, we always try and provide the best and enjoyable experiences for our guests.We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience.If your ever in the area again, we would love to welcome you again for another great experience.Kinds Regards Ferit AteşgüneşGuest Experience Division

2/10 – Ungenügend

Ersin, Los Angeles

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was like a horror movie. The room had plumbing problems and it was smelling disgusting, almost impossible to breath. When we contacted to front desk, they told us they don't have any other room available. We asked for a refund and they told us we need to contact expedia about a refund (ofcourse, expedia never refunds). When we were in the room, we realized there is blood stain on the sheets and they replaced the sheets. We couldn't sleep a single minute and it was the worst experience of my life. Now, neither hotel nor expedia is not willing to refund. Definitely not recommending this place to anyone.
Aufenthalt von 2 Nächten im August 2022
Antwort von Root Karaköy Hotel am 14. Okt. 2022
Dear Ersin,Thank you for being our guest and sharing your experiences.First and foremost, please accept our sincere apologies for not meeting your expectations.We strive to provide an exceptional service, but judging by your rating, I see that our effort fell short during your visit.If it is suitable for you, I would like to learn more about your experience in our hotel in order to improve our missing points.If you have a free time, we would be very happy if you could contact me by emailing guestrelations@rootkarakoy.com and detail your experience.Kinds Regards / Ferit AteşgüneşGuest Experience Division

10/10 – Hervorragend

ZULIMA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I booked this hotel for my mom and my uncle based off the info I saw on Expedia. They both say they have had nothing short of a great experience here. In particular, they rave about a customer relations employee named Ferit. My mother says he is delightful and extremely attentive. From the beginning he has been super helpful and courteous, always asking if everything is alright and if they need anything at all. He speaks very good English which is a plus for tourists given the fact that at some hotels no one speaks English. The rooms are beautiful, clean, and the hotel as a whole is outstanding. The Root Karakoy comes highly recommended. I'm extremely grateful more than anything for Ferit and his constant attention to making sure my family is well tended to and comfortable. As I was speaking via video with my mother just now, he called the room to ask if they needed help with their bags (they were getting ready to check out) and he came right up. I was able to meet him virtually and sure enough, he was just as my mother described - pretty great. If this employee is to be considered for a promotion, please give it to him. Attention to detail and courtesy is extremely imperative for customers, especially in the hospitality business and for that, we are so grateful to Ferit.
Aufenthalt von 3 Nächten im September 2022
Antwort von Root Karaköy Hotel am 5. Okt. 2022
Thank you very much for your good commentWe are very happy to see you againRoot Karaköy Team

10/10 – Hervorragend

Kursat

Aufenthalt von 1 Nacht im September 2022
Antwort von Root Karaköy Hotel am 28. Sept. 2022
Dear Abdulaziz, Thank you so much for taking the time to give us your feedback. As a team, we always try and provide the best and enjoyable experiences for our guests. We are thrilled to hear that you have thoroughly enjoyed your stay with us and had a great experience. If your ever in the area again, we would love to welcome you again for another great experience.Kinds RegardsFerit Ateşgüneş Guest Experience Division

4/10 – Schlecht

özgür

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
İli günde bşryastık getiremediler
İki gecede bir yastık getiremeyen otel verdiğiniz para en üst sekmentteki otel ödemesi hizmet sıfır
Aufenthalt von 2 Nächten im September 2022
Antwort von Root Karaköy Hotel am 15. Sept. 2022
Sayin Özgür,Zaman ayırıp görüşlerinizi paylaştığınız için teşekkür ederiz . Hizmetlerimizden memnun kalmamış olmanız bizleri çok üzmüştür. Root Karaköy ekibi olarak misafirlerimize her zaman en iyi hizmeti ve servisi vermeyi hedef edinmiş bulunmaktayız. Memnuniyetsiz olduğunuz konu ile ilgili bütün önemleri alıp sizi tekrardan aramızda görmeyi isteriz.Saygılarımla / Misafir ilişkleri

2/10 – Ungenügend

Malek

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Staff at the check in not professional and needs to be friendly
Aufenthalt von 1 Nacht im September 2022
Antwort von Root Karaköy Hotel am 12. Sept. 2022
Dear Malek,Thank you for taking the time to share your views. We are very sorry that you were not satisfied with our services. As the Root Karaköy team, we have always aimed to provide the best service and service to our guests. We would like to importance regarding the issue you are dissatisfied wtih the see you again among usKinds Regards / Guest Relation

2/10 – Ungenügend

Malek

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
The staff at checkin time communication skills are really poor. I checked out from there because of this treatment. They angry and trying to make your day hard by not checking up their own work anyway i hope the owner of this property check this important thing other than that hotel is nice location is good.
Aufenthalt von 1 Nacht im September 2022
Antwort von Root Karaköy Hotel am 12. Sept. 2022
Dear Guest,Thank you for taking the time to share your views. We are very sorry that you were not satisfied with our services. As the Root Karaköy team, we have always aimed to provide the best service and service to our guests. We would like to importance regarding the issue you are dissatisfied wtih the see you again among usKinds Regards / Guest Relation

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
HORRIBLE - NOT WORTH THE MONEY. HORRIBLE STAFF
I was placed in a VERY small room suitable for 1 person and not 2. Plus with a small window where we did not know if it was daylight or night time the room was approx. 10 square meters. When I asked to change the room the man in the reception said I got what I have paid for which is standard room. When I showed my hotels.com description where it said 17 square meter. He answered that all rooms were booked except for the suite and I had to pay the difference. I insisted that I wanted the size of room that was in the description, but nothing was too be done. HORRIBLE SERVICE. The dinning area was so dusty that I asked the staff to come and clean before we could eat. The first evening at the hotel before going to bed I saw that the sheets were dirty I asked the reception for a change, they were so delayed that I had to call them because we were tired of waiting and wanted to sleep. HORRIBLE HORRIBLE HORRIBLE AND TOO EXPENSIVE FOR WHAT YOU GET. BETTER HOTELS ARE TO BE FOUND FOR THAT PRICE IN ISTANBUL. YOU DO NOT GET WHAT YOU HAVE PAID FOR.
Aufenthalt von 3 Nächten im September 2022
Antwort von Root Karaköy Hotel am 11. Sept. 2022
Dear Guest,Thank you for taking the time to share your views. We are very sorry that you were not satisfied with our services. As the Root Karaköy team, we have always aimed to provide the best service and service to our guests. We would like to importance regarding the issue you are dissatisfied wtih the see you again among usKinds Regards / Guest Relation

8/10 – Gut

JAE WOOK

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
주변지역의 식당카페쇼핑 등이 많아서 도보로 이용하기 좋습니다. 조식도 좋아으면 직원들이 친절하면 어려운 문제를 적극적으로 해결해 주었습니다
Aufenthalt von 3 Nächten im August 2022
Antwort von SERKAN TEMEL am 6. Sept. 2022
Dear GuestThank you very much for your good commentsSerkan TEMEL