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Bewertungen von Hotel Grand Saigon

5 out of 5
Hotel Grand Saigon
8 Dong Khoi Street, District 1, Ho Chi Minh City

Bewertungen

8,8

Hervorragend

518 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
364 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
89 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
18 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
14 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

8,6/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Friedhelm

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es war alles sehr sauber. Der Service war top. Klare Empfehlung.
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Guest Relations Team am 6. Feb. 2024
Dear Mr. /Mrs. Friedhelm, With all my heart, we would like to say thank you a lot for staying with us. It is our pleasure that you could have a great experience in Hotel Grand Saigon, and Ho Chi Minh City as well.Your comment is one of the inspirations for us to keep improving our service, and quality. We hope that you will come back to our hotel someday in the near future and we promise to make your stay even better.We wish you all the best.Kind regards,Hotel Management Board

10/10 – Hervorragend

Ralf

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wie immer, alles bestens einfach perfekt ohne Mängel. In jeder Hinsicht zu empfehlen.
Aufenthalt von 3 Nächten im Dezember 2022
Antwort von Guest Relations Team am 8. Jan. 2023
Dear Mr/Ms. Ralf,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experience to all our guests.Once again, thank you for choosing our Hotel and we look forward to welcome you back at Hotel Grand Saigon in near future soon.Best regards,

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Der schöne Ausblick beim Abendessen . Man kann viele zu Fuß laufen .
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von The Hotel Management Board am 19. Dez. 2019
Dear Our Valued Guest , Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Schönes Hotel von 1930 im Stadtzentrum von Saigon. Sehr viel Klasse und Style, sowohl vom Hotel her, wie auch vom Personal. Ich hatte 10 wunderschöne Tage dort und kann mich über nichts beschweren.
Aufenthalt von 11 Nächten im Dezember 2018

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good hotel with historic style in perfect location
very nice pool with historic feeling; Hotel has a very good location in the center of Saigon; the staff is very helpful and service oriented.
Aufenthalt von 3 Nächten im Oktober 2018
Antwort von John am 4. Nov. 2018
Friday, 2nd November 2018 Dear our Value Guest, Thank you for taking your valuable time to communicate to us why our service did not meet your expectations. Please accept our sincerest apology for the inconveniences we have caused you. In the meantime, we strive to clarify the problems as well as solutions available in order to prevent this problem from occurring again in the future. We deeply understand how important to be of your choice and we want to do the best we can. Again, we highly appreciate your feedback since it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, Lam Van Dat Front Office Manager

10/10 – Hervorragend

Maik, Köln

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
zentral im District 1 gelegenes Kolonialstil-Hotel
Roofbar auf dem neuen Gebäudeteil. Kleiner Pool umgeben von Pflanzen und einem Dreiviertel-Rundgang der jeweiligen Etage im Kolonialstil gehalten. Friseur im Hotel.
Aufenthalt von 6 Nächten im Mai 2018

8/10 – Gut

Jacqueline

Gut: Sauberkeit und Personal & Service
Hotel in guter Lage
Super Lage mitten auf der wichtigsten Einkaufsstraße in Saigon. Lobby machte noblen Eindruck. Unser erstes Zimmer war im alten Gebäude, obwohl wir New Wing gebucht hatten. Das Zimmer und die Möbel hatten den Charme der vergangenen Jahre. Es fehlten auch Sitzmöglichkeiten und das Bad ohne Dusche ließ sich nur von innen verschließen. Das Bett war auch sehr hart. Nette Goodies: Obstteller und Wasser kostenlos. Am nächsten Tag reklamierten wir und bekamen ein Zimmer im New Wing wie gebucht. Mr. John erklärte uns zwar, dass schon das erste Zimmer ein Upgrade war und das neue nochmal, aber das wage ich zu bezweifeln. Wobei man erwähnen muss, dass das Personal sehr freundlich und hilfsbereit war. Wir durften am Anreisetag das Zimmer auch früher beziehen. Das 2.Zimmer hatte neuere Möbel und war in besserem Zustand, hatte eine Dusche und 2 Sessel. Allerdings hätte ich in einem 5* Haus eine besser regelbare Aircondition erwartet (bliess genau aufs Bett und ging nicht zu verstellen). Wunderschöner Innenhof mit vielen Pflanzen und Pool. Rund um den Pool allerdings grobe Kiesel und lose Fliesen, nicht so schön. Sehr umfangreiches Frühstücksbuffet für jeden Geschmack, allerdings jeden Tag gleich. Bei später Abreise konnte man die Dusche im Gym benutzen, Dort keine Bank oder Fön, alles nicht so sauber. Aber Lage und Personal punkten definitiv.

10/10 – Hervorragend

Gina, Niedersachsen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gut gelegenes Hotel für City Trip
Sehr schönes im kolonialen Stil gehaltenes Hotel in bester Stadtlage.
Aufenthalt von 3 Nächten im März 2018

10/10 – Hervorragend

Rolf, Bonn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Tolles altes Hotel aus 1930, Top Zustand
altes Hotel, sehr gepflegt, mitten in der Altstadt, exquisites Frühstück und empfehlenswerte Dachterrasse. War zum 5. mal da. Leider haben die Preise in den letzten 10 Jahren sich verdoppelt.
Aufenthalt von 1 Nacht im Oktober 2017

10/10 – Hervorragend

andy , switzerland

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr Zentral in der Innenstadt.
Wir hatten das Zimmer nr 1012, und es hatte einen Blick auf den Saigon River. Das Frühstück offerierte sehr viele verschiede Sachen. Vom Flughafen her etwa 30 Minuten.

8/10 – Gut

Ulrich, Hilden

Gut: Sauberkeit und Zustand der Unterkunft
Charmantes Hotel im Kolonialstil am Saigon River
Das Grand Hotel Saigon atmet im Bereich des sog. Ancient Wing den Luxus vergangener Zeiten. Die Zimmer gruppieren sich entlang umlaufender Balkone, die den Blick auf den schönen Pool im Innenhof eröffnen. Unser DeLuxe Zimmer war nett ausgestattet mit dunklem Interieur und Kronleuchter an der Decke - old fashioned und sehr charmant, allerdings nicht besonders groß. Leider sind die Zimmer dort aufgrund der baulichen Gegebenheiten ziemlich hellhörig. Das Haus beherbergte auch größere Gruppen von Bustouristen, weshalb es zu Stoßzeiten (vor 8 Uhr) zu Engpässen im großen Frühstückssaal kam. Die große Auswahl und die Qualität der Speisen waren indes sehr erfreulich. Schöne Roof Top Bar im 20. Stock des Neubaus (Luxury Wing) mit tollem Ausblick auf den Fluß und die Stadt. Gutes Preis-Leistungsverhältnis.

10/10 – Hervorragend

ingrid

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Mitten im Herz von Saigon
Das Hotel liegt mitten im Herz von Saigon. Alles zu Fuss erreichbar. Sehr freundlicher Service und ein sagenhaftes Frühstück, alles was das Herz begehrt.

10/10 – Hervorragend

Reto R.

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Top Hotel an bester Lage!
Man erlebt im Grand Hotel und in ganz Vietnam grossartige Gastfreundschaft. Es werden im Hotel preisfaire Ausflüge angeboten, die man buchen sollte. Nicht zu empfehlen sind die zahlreichen Leute die auf der Strasse private Ausflüge anbieten. War beinahe im ganzen Land unterwegs und über die freundlichen Menschen beeindruckt.

8/10 – Gut

bastek, hessen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antikes Hotel in Zentrum gelegen
Trip Nach Vietnam über Saigon Millionen Stadt mit Millionen Mopeds Es war Sehens wert ,Museen,Saigon-fluss,batanmarkt ,und co . Empfelens wert . Heise feuchte Stadt ....................... Aber für mich reicht ein mal ... Viel Spaß bei den Massagen .....

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Fabian (September 2013)

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Business Trip
Good location. Friendly Staff. Would recommend a room in the luxury wing, ancient wing is quite loud. Happily, I could move into another room after the first night. Hotel was very busy, fully booked for some days.

10/10 – Hervorragend

MUI KWANG, Singapore

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent Location
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Relations Team am 26. Mai 2024
Dear Mr/Ms. MUI KWANG,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,

10/10 – Hervorragend

MUI KWANG, Singapore

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent Location Staff Excellent Service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Relations Team am 26. Mai 2024
Dear Mr/Ms MUI KWANG ,We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,

8/10 – Gut

RIEKO

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
部屋も広いしきれいで良かったです。朝食ビュッフェの洋食を増やして欲しいです。中華が多かったです。
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Team am 21. Mai 2024
Dear Mr./Ms. Rieko,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

6/10 – Okay

Satoshi

Geschäftlich gereist
Gut: Sauberkeit
ホテル自体は悪くないが朝食のクオリティは今ひとつ
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Relations Team am 21. Mai 2024
Dear Mr./Ms. Satoshi,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

8/10 – Gut

Francisco

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Instalaciones antiguas, habitación con mucha humedad, desayuno de bajo nivel Muy amable atención del personal siempre
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Guest Relations Team am 16. Mai 2024
Dear Mr. Francisco,First of all, it is my pleasure to read your comment and understand your personal feeling about Hotel Grand Saigon. We appreciate your experience sharing, and staying with our hotel.Regard as the issues, we would like to apologize to you because we could not give you the fantastic service you expected. We took note and shared your case with all relevant departments.Look forward to saying welcome you soon in our hotel.All the best wishes to you!

10/10 – Hervorragend

Michio

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Relations Team am 9. Mai 2024
Dear Mr/ Ms. Michio, Warmest greetings from Hotel Grand Saigon and thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. Highly appreciate your guest's valuable rating for improving our service quality in order to bring fantastic satisfaction to you in the future. Furthermore, it will be great if you could spend a little of your valuable time to give us your specifically comment of your stay for better improvement by email guestrelations@hotelgrandsaigon.Thank you so much for your kindness!Yours sincerely,

8/10 – Gut

Andy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
staffs were excellent. hotel may not be a 5 stars
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relations Team am 9. Mai 2024
Dear Mr/Ms. Andy,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

10/10 – Hervorragend

KWANGMO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
쾌적함
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Relations Team am 9. Mai 2024
Dear Mr/ Ms. KWANGMO ,Warmest greetings to Hotel Grand Saigon!Thank you for choosing Hotel Grand Saigon as your preferred accommodation/ and for spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all the best offers in the future.Once again, highly appreciate your sincere feedback and continually expect to serve you in the coming time.Yours sincerely,

10/10 – Hervorragend

Dario

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice place
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team am 26. Apr. 2024
Dear Mr/Ms. Dario,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our Hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board

10/10 – Hervorragend

Dario

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel!
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relations Team am 25. Apr. 2024
Dear Mr./Ms. Dario,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

8/10 – Gut

Yannick, Palo Alto

Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service
Very well located hotel easy walking access to numerous sites, bars and restaurants. Facility has aged and staff could be more attentive to customers.
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relations Team am 22. Apr. 2024
Dear Mr/Ms Yannick,We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,Hotel Management Board

10/10 – Hervorragend

Wei

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Guest Relations Team am 16. Mai 2024
Dear Mr. /Mrs. Wei,With all my heart, we would like to say thank you a lot for staying with us. It is our pleasure that you could have a great experience in Hotel Grand Saigon, and Ho Chi Minh City as well.Your comment is one of the inspirations for us to keep improving our service, and quality. We hope that you will come back to our hotel someday in the near future and we promise to make your stay even better.We wish you all the best.Kind regards,Hotel Management Board

10/10 – Hervorragend

Hoon

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All is good but your price not good enough
Aufenthalt von 11 Nächten im April 2024
Antwort von Guest Relations Team am 17. Apr. 2024
Dear Mr. /Ms. Hoon,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

10/10 – Hervorragend

Daisuke

Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team am 9. Mai 2024
Dear Mr/ Ms. Daisuke, Warmest greetings from Hotel Grand Saigon and thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. Highly appreciate your guest's valuable rating for improving our service quality in order to bring fantastic satisfaction to you in the future. Furthermore, it will be great if you could spend a little of your valuable time to give us your specifically comment of your stay for better improvement by email guestrelations@hotelgrandsaigon.Thank you so much for your kindness!Yours sincerely,

10/10 – Hervorragend

Lorraine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team am 30. Apr. 2024
Dear Mr/Ms Loirraine,We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,Hotel Management Board

10/10 – Hervorragend

Maria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful grand hotel. Friendly and accommodating staff. Great food and service
Aufenthalt von 5 Nächten im März 2024
Antwort von Guest Relations Team am 6. Apr. 2024
Dear Mr/Ms. Maria,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

10/10 – Hervorragend

David, Richmond Hill

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team am 26. Apr. 2024
Dear Mr/Ms. David,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

10/10 – Hervorragend

Lucile

Mit einer Gruppe gereist
Could not fault it. Arrived around 1pm, no worries re letting us have the room. We were also booked to stay there one night with a package holiday. Never questioned us staying in the same room.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team am 3. Apr. 2024
Dear Our Valued Guest, ,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

8/10 – Gut

Michael, Waihi Beach

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location good variety of restaurants and bars
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Relations Team am 26. März 2024
Dear Mr/Ms. Michael,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our Hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board

10/10 – Hervorragend

Miguel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
When you are a guest at Hotel Grand Saigon they do everything possible for you to be at home away from home. Very pleasant, professional and treat the guest as a family member
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Guest Relations Team am 24. März 2024
Dear Mr/Ms.Miguel,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

10/10 – Hervorragend

Dinesh

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly, courteous and very well managed.
Aufenthalt von 3 Nächten im März 2024
Antwort von Guest Relations Team am 24. März 2024
Dear Mr/Ms. Dinesh,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

8/10 – Gut

FARHANG

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone in this hotel where very nice and good people, only one person in front desk need to reminded that this is 5 star hotel and people staying their they are not worry for few dollars at the checkout. His name was Harry and look like he was working for big accounting firm like Kpmg. I told hem 5 times just charme for the little bottle of we took the more expensive one instead of waiting for some one going to the room to check out. Also you need to hire a good cook, food was not 5 star hotel. Thanks
Aufenthalt von 10 Nächten im März 2024
Antwort von Guest Relations Team am 24. März 2024
Dear Mr. FarhangFirst of all, I would like to say thank you for staying with us. In addition, we appreciate highly when you can share with us your personal feeling. We really need your comments to understand and improve our services.Generally, we apologize you and your partner because we could not reach your expectations during the time you stayed with us. All your comment will be noticed and shared with all our staffs. It could be seen as a gift for our effort to serve you, and your experience about our breakfast would be send directly to our managers as the constructive comment.All the best with for you, and your family!Best Regards,Hotel Management Board

8/10 – Gut

Lucile

Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team am 6. Apr. 2024
Dear Mr/Ms. LucileThank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

8/10 – Gut

Denise, NEW MILFORD

Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team am 30. März 2024
Dear Mr./Ms. Denise,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

10/10 – Hervorragend

Yuji

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
ホテルスタッフは皆さんフレンドリーで対応もよく好感が持てました。ロケーションも最高の場所で、私の滞在した部屋は夜も静かでした。また泊まりたいと思います。
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team am 9. März 2024
Dear Mr/Ms. Yuji,We are very proud of our staff, and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,

10/10 – Hervorragend

Thomas

Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team am 27. März 2024
Dear Mr. /Ms. Thomas,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

10/10 – Hervorragend

KATSUKI

Gut: Sauberkeit und Ausstattung
とにかく豪華でした。コスパ最高ですね！また泊まりたい！
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Guest Relations Team am 1. März 2024
Dear Mr/Ms. Katsuki,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing our Hotel and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Best regards,Hotel Management Board

10/10 – Hervorragend

TAKESHI

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
思った以上にキレイな宿泊施設だった
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Guest Relations Team am 1. März 2024
Dear Mr/Ms. Takeshi,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experiences for all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcoming you back at Hotel Grand Saigon in the near future soon.Kind regards,Hotel Management Board

10/10 – Hervorragend

Phuong

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Guest Relations Team am 24. März 2024
Dear Mr/Ms. Phuong,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

10/10 – Hervorragend

ANH TUAN

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Everything are good
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Guest Relations Team am 12. Feb. 2024
Dear Mr. /Mrs. Anh Tuan,With all my heart, we would like to say thank you a lot for staying with us. It is our pleasure that you could have a great experience in Hotel Grand Saigon, and Ho Chi Minh City as well.Your comment is one of the inspirations for us to keep improving our service, and quality. We hope that you will come back to our hotel someday in the near future and we promise to make your stay even better.We wish you all the best.Kind regards,Hotel Management Board

8/10 – Gut

Donald

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Happy TET
Another great stay!
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Guest Relations Team am 12. Feb. 2024
Dear Mr./ Ms. Donald,Thank you for choosing Hotel Grand Saigon and sharing with us your kind comment.In terms of the pathway challenge, we will pay attention to the problem mentioned, and try our best to improve it in the near future. I believed that you discovered almost the attractions in Ho Chi Minh City and took a lot of amazing pictures. In addition, it is so fantastic when you could feel comfortable with our room and bed especially.We wish you all the best wish will come to you and look forward to meeting you again soon.Kind regards,Hotel Management Board

8/10 – Gut

kentaro

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Guest Relations Team am 12. Feb. 2024
Dear Mr./Ms. Kentaro,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guests, hearing good feedback from our guests will encourage greatly all of the staff. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments, and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,Hotel Management Board

10/10 – Hervorragend

Donald

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel
This stay was just average. It seems like the customer service could use some improvement at the receptionist desk. Needs to be more welcoming to the guest and accommodating.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Guest Relations Team am 12. Feb. 2024
Dear Mr./ Ms. Donald,Thank you for choosing Hotel Grand Saigon and sharing with us your kind comment.In terms of the pathway challenge, we will pay attention to the problem mentioned, and try our best to improve it in the near future.I believed that you discovered almost the attractions in Ho Chi Minh City, and took a lot of amazing pictures. In addition, it is so fantastic when you could feel comfortable with our room and bed especially.We wish you all the best wish will come to you and look forward to meeting you again soon.Kind regards,Hotel Management Board

10/10 – Hervorragend

Jeffrey Charles

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I've stayed here a few times. Excellent Hotel. Food is good, hospitality is great. Beds are comfortable. I recommend this place.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Guest Relations Team am 12. Feb. 2024
Dear Mr. Jeffrey Charles,First of all, we would like to thank you so much for staying with us. Our team and I felt so excited and happy when you could have the best experience with the nice room, and great view in our hotel. We believe that we gave you positive views about the Vietnamese hotel industry, and the most beautiful part of Sai Gon River.We hope that we could see you, your family, and your friend as well in our hotel in the near future.All the best wishes to you!Best Regards,Hotel Management Board