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Bewertungen von Resorts World Genting - Resort Hotel

2.5 out of 5
Resorts World Genting - Resort Hotel
Genting Highlands, Genting Highlands, Pahang

Bewertungen

7,6

Gut

53 von insgesamt 242 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
110 von insgesamt 242 Gästebewertungen haben eine Bewertung von 8 - Gut" "
49 von insgesamt 242 Gästebewertungen haben eine Bewertung von 6 - Okay" "
24 von insgesamt 242 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
6 von insgesamt 242 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

7,6/10

Personal & Service

6,8/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Julie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Barbara

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A Highland Surprise.
We were overwhelmed by the lenghths to which the staff accommodated our needs to be in different parts of the overall resort at different times. Because most of the major hotels and attractions are interconnected with undercover links and escalators, walking from one to another was relatively easy on such a steep location.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 – Hervorragend

SOH

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Juni 2023
Antwort von Social Care Team am 19. Juli 2023
Dear Soh,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 – Hervorragend

Khoo Koh

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2023
Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 – Gut

Lian peng

Aufenthalt von 2 Nächten im Dezember 2022
Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 – Gut

ELIANA, PUNGGO CENTRALL

Aufenthalt von 2 Nächten im März 2023
Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

2/10 – Ungenügend

Xun Jie

Mit dem Partner gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Poor customer service with sometimes rude behaving receptionist. Room is not clean.
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

6/10 – Okay

Hee Kyung

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
여러모로 불편했던 호텔
우선 룸에서는 와이파이가 없어서 와이파이를 사용하려면 호텔 로비로 내려가야하는 점이 가장 불편합니다. 우리가 묵었던 룸의 창문이 꼭 닫히질 않아 차고 축축한 공기가 계속 유입되어 지내기가 불편했습니다. 이불에서 퀴퀴한 냄새가 나서 불쾌했습니다. 체크인 과정이 너무 복잡합니다. 완전한 모바일 시스템도 아니고 프런트 직원의 도움을 받아야하는 것도 아니라서 프런트에서 회원등록하고 다시 키오스크로 가서 다시 체크인해야하고, 너무 복잡하고 번잡했습니다. 또한 Food Factory의 아침식사 뷔페는 절대적으로 추천하지 않습니다. 먹을 것도 없고 어수선하고 비위생적이고.
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 – Gut

Gek Choo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Big room
Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 – Hervorragend

theresia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
with family
better than first world actually, but the service from the hotel is just not friendly. even no wifi here. it sucks nowadays don't have wifi at hotel.
Aufenthalt von 5 Nächten im Dezember 2022
Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

10/10 – Hervorragend

Jashveerdeep Singh

Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
A basic hotel with high price. No wifi in the room. Only available at the hotel lobby.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 – Gut

Lim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice stay with a view with the family.
Stay was nice. Room was good size. No room service however and parking is not complimentary. Although room rates went sly high during the dec holidays weekend
Aufenthalt von 3 Nächten im Dezember 2022
Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 – Okay

Eng Keen

Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 – Gut

WEI RE

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall was great. Too noisy no sounds proofing
Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

4/10 – Schlecht

Looi

Aufenthalt von 1 Nacht im Oktober 2022
Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
no wifi in room.
Such grand hotel there is no wifi in the room. No provide toothbrush & toothpaste. End up we have to buy our own.
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Social Care Team am 23. Nov. 2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 2 Nächten im März 2020
Antwort von Social Care am 23. März 2020
Dear Guest, Thank you for the good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bad check-in experience
The hotel receptionist couldn’t find our details through the booking ID and I booked 3 rooms with King Size beds but was given 2 rooms with separate Super Single beds and 1 room with King Size beds. Hotels.com has to work more closely with the hotel with customers request. Staff was patient and tried different ways to find our booking by using our names. And since I booked 3 rooms, he managed to find our rooms/booking under 3 different names. Other than that, everything else about the hotel was great. Location was great too as it’s near shopping district. A convenience store and starbucks at hotel lobby was great too.
Aufenthalt von 2 Nächten im März 2020
Antwort von Social Care am 23. März 2020
Dear Guest, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

6/10 – Okay

LOK YI

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Social Care am 27. Feb. 2020
Dear Lok, Thank you for your review. We will appreciate if you can to tell your experience with us. We need to know which area we should improve our services. We thank you for your visit, and we hope you'll revisit us in the future. Socially Yours, RWG Social Care Team

6/10 – Okay

Mohammed, Saudi Arabia

Not
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Social Care am 27. Feb. 2020
Dear Mohammed, Thank you for your review. We will appreciate if you can to tell your experience with us. We need to know which area we should improve our services. We thank you for your visit, and we hope you'll revisit us in the future. Socially Yours, RWG Social Care Team

8/10 – Gut

Rebecca

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2020
Antwort von Social Care am 27. Feb. 2020
Dear Rebecca, Thank you for the good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Dezember 2019

4/10 – Schlecht

TWTYK

Mit dem Partner gereist
Gut: Ausstattung
Waited for about 20 mins to check in as there was only one serving staff. No WiFi in the room,
Aufenthalt von 1 Nacht im Dezember 2019

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2019

4/10 – Schlecht

Jen

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Very basic room, tv limited Channels (no suitable kids channel), no wifi provided. Situated next to stars avenue so music was blasting non stop in the afternoon and in the evening till 11pm. I can’t believe we paid $600plus RM for this. Carpark was $21rm and not included as well. Got our room at 2pm and later they call us to inform early check in applied and I need to pay. It was $5rm and the staff paid it in the end since it was his mistake but I felt it was overall poor hotel management and actually management should have waived instead of making staff pay. The only plus point is that it is linked to carpark and shopping mall. Will avoid staying again
Aufenthalt von 1 Nacht im November 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Absence of signage and info counter
When we got out of Awana cable car station, there was no signage at all to give directions to the Hotel, nor information counter to provide assistance. The visitors had to manage by themselves alone.Very frustrated...
Aufenthalt von 1 Nacht im November 2019

6/10 – Okay

Boon Cheang

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2019

6/10 – Okay

Isra

Gut: Personal & Service
Good location, a little old - need renovate + NEED WIFI in room
Aufenthalt von 3 Nächten im Oktober 2019

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The fan in the room needs servicing, extremely noisy.. noise control is bad. I do t know where is the blasting music coming from
Aufenthalt von 3 Nächten im Oktober 2019

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A disappointing stay as the property is old and time for the room to do a makeover. Need to walk quite a distance to the new cable car station from the hotel. Been donkey years since my last visit and Genting Highland now with many building taking over the once nice and beautiful place and green scenery there.
Aufenthalt von 1 Nacht im Oktober 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good and rejuvating stay
One of the better hotels compared to first world hotel. Comes with a rain shower and doesnt have a bath tub but it's okay for me. Quiet environment and the hotel is kind enough to let us check in earlier for a small fee. Booking through hotels.com make it even better as there is assurance that we got the cheapest deal =)
Aufenthalt von 3 Nächten im Oktober 2019

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Checking in is smooth. Room are clean & well equipped. Only flaw is that we need to pay RM15 for checking in at around 12.30pm ( official check in is 3pm). Most hotel in Malaysia don’t charge fair early check in if room available.
Aufenthalt von 1 Nacht im Oktober 2019

6/10 – Okay

Chan

Mit dem Partner gereist
Gut: Sauberkeit
Clean and neat. Cons: no plain water and no wifi. Staff Natalie not very friendly
Aufenthalt von 1 Nacht im Oktober 2019

6/10 – Okay

Mamdouh

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Our stay
Not clean Bed is not comfortable and small The hotel is 3 stars for sure
Aufenthalt von 2 Nächten im Oktober 2019

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
很棒
Aufenthalt von 2 Nächten im September 2019

8/10 – Gut

EE PING

Gut: Sauberkeit und Zustand der Unterkunft
Simple comfort with no extras at a fairly expansive price charged by Genting Resort World. Location is convenient as it is located within the Genting Resort World complex.
Aufenthalt von 1 Nacht im Oktober 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Looks like was renovated, service just a call away, official check-in Was 3pm, Just pay RM5 and you can have the room right away. Breakfast at Cafe Terrace at Grand Genting with 40% discount is better value then eating at Malaysia street
Aufenthalt von 2 Nächten im Oktober 2019

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
立地も良くレストランの料理も美味しい
Aufenthalt von 1 Nacht im September 2019

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
no wifi
i could not accept no wifi in room
Aufenthalt von 1 Nacht im September 2019

4/10 – Schlecht

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
No free wifi access in room. Only have free wifi access in the lobby area and was down during my period of stay.
Aufenthalt von 2 Nächten im September 2019

10/10 – Hervorragend

Jeremiah, Singapore

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort hotel is clean and neat. It is very accessible to SkyAvenue and Awana Skyway.
Aufenthalt von 2 Nächten im September 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2019

8/10 – Gut

Florence

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great experience at Gentings!
Excellent location, connected to shopping malls, eateries, cable car. Room was spacious and clean. Great stay!
Aufenthalt von 3 Nächten im August 2019

8/10 – Gut

Florence

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay at Gentings!
Location was excellent! Very convenient to all places - restaurants, shopping malls, cable car etc. Good value for money. Only downside is the lack of WIFI which is only available in the hotel lobby.
Aufenthalt von 3 Nächten im August 2019

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Fast check in and check out. The room was clean. Do note that this is a very basic hotel with no aircon still cooling with fan), no kettle (2 complimentary bottles of water), no shampoo (with available shower gel, toothbrush and toothpaste). It didn't bother us as we were only there for 3d2n and we spent majority of the time out of the room.
Aufenthalt von 2 Nächten im August 2019

8/10 – Gut

SH

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Location is good and room is spacious for 2. Checkin process is fast, same the check out.
Aufenthalt von 1 Nacht im August 2019

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
The property is relatively clean but the staff at the counter is slow while the cashier staff is rather unpleasant when we approach for some enquiries.
Aufenthalt von 3 Nächten im August 2019

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
清掃の人が親切でした。
Aufenthalt von 4 Nächten im August 2019