Cher Yannick,Nous vous remercions pour votre retour suite à votre séjour au Mercure Geneva Airport.Nous sommes ravis que vous ayez apprécié votre séjour parmi nous !

Bonjour Aurélie,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Néanmoins, ils nous est difficile de mettre en place des axes d'amélioration sans commentaires de votre part.N'hésitez pas à revenir vers nous par mail.Bien cordialement

Daer Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Fabio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Sascha,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely

Dear Steffen,We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Matthias PhilippsGeneral Manager

Dear guest,We very much appreciate your comments regarding your stay at the Mercure Geneva Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Matthias PhilippsGeneral Manager

Dear Su,Thank you for the great review of our hotel !We are looking forward to welcoming you back soon.Kind regards

Dear Claude,Thank you for the great review of our hotel !We are glad you enjoyed your stay and hope to welcome you back soon !Kind regards

Chère Alicia,Nous vous remercions pour votre retour suite à votre séjour au Mercure Geneva Airport, nous sommes ravis que vous ayez apprécié votre séjour !

Dear John,Thank you very much for your feedback.We are glad you enjoyed your stay!

Dear Francisco,Thank you for taking the time to share your feedback.The gym does not belong to our hotel, therefore we cannot include it in our rates. However, we have negociated a special rate for our guests at 15 CHF per day.All of our suites are equipped with a minibar, do not hesitate to book one for your next stay.Kind regards

Dear Joao Otavio,Thank you for taking the time to share your feedback.We are glad you enjoyed your stay at our hotel and we are looking forward to welcoming you next time.Kind regards

Dear Robert,Thank you very much for the great review of our hotel !We hope to welcome you back soon.Kind regards

Dear Minerva,Thank you for taking the time to share your feedback.Indeed, we made a mistake, that’s a fact. You had booked the shuttle, which never came to pick you up at the airport.But it seems to me that my assistant Jennifer spent 15 minutes sitting with you in the lobby explaining it to you and apologizing on behalf of the hotel. She also offered to refund you the amount paid for the taxi you had to take, which you refused.In addition, you wanted to come back to reception the same evening to discuss with the person in charge the day before so she could explain to you what had happened when you arrived and so she could also apologize to you, which you didn't do.I understand your disappointement but be sure that we have done our best to rectify this error and ensure you had a pleasant stay.Kind regards

Dear Robert,Thank you for the great review of our hotel, we are glad you enjoyed your stay !Kind regards

Dear Enoc,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Eduardo,Thank you so much for the great review of our hotel, our guest's satisfaction is our best reward !We hope to welcome you back soon,Kind regards

Dear Chr,Thank you so much for the great review of our hotel, our guest's satisfaction is our best reward !We hope to welcome you back soon,Kind regards

Cher Jean-Louis,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

Dear Lukas,Thank you for taking the time to share your feedback. Thank you for taking the time to tell us about your experience at the Mercure Geneva Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Susana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Sandor,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Susana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Gale,Thank you very much for the great review of our hotel!We're looking forward to welcoming back soon.Kind regards

Dear Martin,Thank you very much for the great review of our hotel!We are glad you enjoyed your stay and we hope to welcome you back soon !Kind regards

Dear William,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Susana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Ronald,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Easwaran,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Shaidi,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards

Dear Kathleen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,