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Reviews of Puri Mango Hotel

3.5 out of 5
Puri Mango Hotel
Jalan Danau Toba 18, Sindhu, Sanur, Denpasar, Bali

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 47 reviews" "
Rating 8 - Good. 17 out of 47 reviews" "
Rating 6 - Okay. 10 out of 47 reviews" "
Rating 4 - Poor. 4 out of 47 reviews" "
Rating 2 - Terrible. 6 out of 47 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.0/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Martin

Travelled with partner
Not a bad location but too far from the beach for us. We only booked this hotel so we could rest and shower on our final day before catching a midnight flight home. The shower was cold and when we were trying to pack our luggage the power to our room (only our room) went out, very inconvenient trying to pack by torch light. The young kids on reception had no idea what to do. Would not stay here again.
Stayed 1 night in May 2024

6/10 Okay

ARLETTE

Stayed 1 night in Feb 2024

2/10 Terrible

Ethan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad stay at puri mango hotel, don’t be fooled by the word hotel, it’s a guesthouse and only just manages to be one, it’s borderline a hostel, shabby rooms, one ordinary lock on the door bathroom not clean, toilet missing the bum gun, no safe to store valuables, no slippers or bath mats overall unsafe feeling, the staff were nice enough. I booked 5 nights here I stayed one and checked out the next morning as soon as I could. I strongly avoid like the plague!!
Stayed 5 nights in Jan 2024

10/10 Excellent

Ruth

Stayed 2 nights in Jan 2024

6/10 Okay

IVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check Your Water Heater!
Everything was fine except for one problem. There was NO Hot Water in the Shower! When I requested to change room they said there was nothing available. This lead to an unacceptable 7 days of Cold Showers! This is mostly due to poor maintenance of the Water Heater Distribution System, which is something I do not accept at home and abroad. Even here in the UK there are Bars and Restaurants with No Running Hot Water, and their explanations for this are normally Nonsensical! They must ensure that a Qualified Heating Technician is available to sort out these problems as I certainly Do Not Accept any Excuses and Apologies for this!
Stayed 7 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Friendly little place, old hotel but generally well maintained. More drinking water in the room would be good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kobi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 days, rooms aren’t massive but are tidy. Do wish there was more English channels accessible on the Tv! But you don’t go for the TV so that’s not a biggie Rooms are clean and tidy, staff will happily ask and clean every day if need be, bathrooms are average for the area but still nice! For what you pay here you get a lot more than what you expect would go back again!
Stayed 6 nights in Nov 2023

8/10 Good

Daniel

Stayed 7 nights in Aug 2023

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and roomy friendly and helpful staff
Stayed 6 nights in May 2023
Response from deisy on 5 Jul 2023
thank you

6/10 Okay

Phetnikone

2/10 Terrible

Vincent

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Spiderweb everywhere. Under the bed, on the lamp, on the ceiling. I'm not talking about 1 strand, I'm talking Halloween decoration thickness. Another incident, we were in the hotel one day with the key in the door, someone tried opening the door.. we thought a guest went to the wrong room, 10 mins later, it happened again and it was a staff member. I asked what he was doing and he mumbled something and went downstairs. I comfronted him upon checkout and he said he had the wrong room... but twice? Upon checking reviews, we read other guest had money missing from their bags. So i quickly checked and I had $150missing too! It was not easily accessible too so they must have gone through everything. DO NOT stay here. Be warned!
Stayed 2 nights in Nov 2022

8/10 Good

Napoleon, DenpasarTimor Leste

Business traveller
Liked: Staff & service
Its adjacent to the night market with easy transport. Clean and tidy economical. Love it
Stayed 4 nights in Nov 2019

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

10/10 Excellent

JASON, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for first stay in Bali
Extremely friendly staff. Spartan but clean rooms. Beautiful grounds and grotto-like pool. Directly across the street from restaurants, pharmacy & convenience store. There is an ATM next door. The complimentary breakfast is great and you are given three different meal choices.
Stayed 11 nights in Apr 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2018

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly stay like home
I am always made to feel welcomed here every time I stay. There are great rooms at the front of the hotel which are all newer and modern, rooms 30 - 36 and upstairs. And at rear section is the older part of the hotel, older, slowly being updated/renovated... these rooms are quieter, but are older and need updating. A special thank you to the hotel afternoon staff and Ibu Dayu.
Stayed 10 nights in Oct 2018
Response from puspa on 27 Nov 2018
thank you

6/10 Okay

Piers

Disliked: Staff & service
Stayed 3 nights in Oct 2018

2/10 Terrible

Lisa, Vancouver

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is very dated. Front lobby looks good. Staff at desk very friendly and helpful. Brought to room 33. Room very old. No safe. Walls and ceiling showing water damage and staining. Mold spots? Floors dirty in the corners and under tables/sink. Dust on shelves and side tables. Bathroom very run down. Mold present. Dirty. Towels stained. Air con worked.
Stayed 1 night in Oct 2018
Response from deisy on 11 Oct 2018
we apologize for your discomfort in the future we will improve

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back..
Excellent location near shops, restaurants, and of course, the beach! Very nice staff, helpful in every request well kept tropical garden around small but clean pool. Very quiet! Ambiance as expected for a lovely yet reasonably priced hotel.
Stayed 2 nights in Aug 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes from me.
Great location. 10 min (at most) walk to the beach. Its opposite the night market. Hotel is fairly quiet, very clean and comfortable and staff are polite and friendly too.
Stayed 3 nights in Jul 2017

8/10 Good

Jacob, Hobart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Nice. Good location. Above average breakfast for Bali.

8/10 Good

Verified traveller

Liked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good location
very close to the beach (approximately five min walk), and surrounded by many restaurants and shops. The night market is across the street, so not a far walk at all. Good location. The hotel was very clean, with a pool. The beds were comfortable--no pests, or bugs to be found. The only problem was the shower which had extremely hot water and there was no way to get the temperature to come down--had to shower very quickly before it heated up. The charge for a taxi to the airport is quite steep--you can just inquire at any of the shops in the area and get it for almost half the price.

8/10 Good

Amy, Penarth

Liked: Staff & service
Friendly perfectly decent hotel
All the rooms in the hotel are a bit different at the moment but it seems like they are gradually refurbishing so although there are some details which can be improved (some rooms need painting, TVs not all functional, patchy wifi, old baths/taps etc) I think it's got the potential to be a truly lovely boutique hotel. The rooms are spacious and cleaned every day - however they don't dust or pay much attention to cleaning around the edges or bed heads. They do make the beds and provide clean towels. The grounds are pretty and well kept. The crowning glory of this hotel really!! The pool is quite small and unfortunately in shade most of the day, but the beach is only a 5 minute walk away. The staff here are really friendly and try their best to make your stay as comfortable as possible. The breakfast is limited and not great if you don't eat carbs but it's ok. Quality of food was mixed. For the price this is a perfectly good hotel and I would stay here again.

10/10 Excellent

YOKO

Travelled with family
最高に気持ちも良く、お値段もやすい。
Stayed 2 nights in Mar 2024

10/10 Excellent

TAKASHI

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024

8/10 Good

Céline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour de 8 jours Personnel très souriant et accueillant Et très propre, le personnel vois demande tous les jouts pour nettoyer votre chambre Je recommande
Stayed 8 nights in Jan 2024

4/10 Poor

HIROYA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Dec 2023

2/10 Terrible

sven

Travelled with family
Disliked: Amenities, property conditions & facilities
Dirty hotel
Stayed 9 nights in Dec 2023

6/10 Okay

Takeshi

Stayed 7 nights in Apr 2022

8/10 Good

Simon, Rennes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel simple mais propre avec un personnel accueillant De plus il est proche de la plage (5min à pied)
Stayed 14 nights in Jun 2019

4/10 Poor

Verified traveller

Stayed 8 nights in Aug 2019

2/10 Terrible

Jan, Westland

Disliked: Staff & service, property conditions & facilities
Heb het hotel uitgekozen op o.a. vriendelijk personeel. Op 1 of 2 jongens en de portier na een absolute aanfluiting. Bij inchecken alles moeten vragen, kamers werden nog snel even in orde gemaakt en meneer met lang haar had niet veel zin om de koffers te gaan dragen. Deze zelfde persoon verstierde ons ontbijt ook waardoor we na 2 dagen zijn vertrokken. Bij de receptie geen enkele vraag waarom we 4 dagen te vroeg vertrokken. Allen portier voelde zich verantwoordelijk. Afrader, er zijn geen slechte hotels op Bali: dit is er één!
Stayed 6 nights in Oct 2018
Response from puspa on 29 Nov 2018
Onze excuses als er een tekort is in ons hotel voortaan zullen we proberen te verbeteren bedankt voor het commentaar

4/10 Poor

Kanta

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

t.o

Liked: Cleanliness, property conditions & facilities, room comfort
スパが隣にあったり近くにも沢山あるのがよい
こじんまりとした、バリ風の佇まいが素敵でした。隣にスパもあるし、少し歩けば手頃なスパが沢山あるのでスパ三昧でした。
Stayed 1 night in Mar 2018

8/10 Good

monica

Liked: Property conditions & facilities, room comfort
Buono qualità/prezzo
Buona posizione - bello il giardino- stanze ampie - i bagni sarebbero da rifare
Stayed 1 night in Aug 2017

8/10 Good

monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buona location a Sanur vicino alla spiaggiate
Location buona Servizi buoni Carino Il bagno ha bisogno di ristrutturazione
Stayed 5 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Basic and queit
Stayed there one night. Clean and nice pool area. Also view from the rooms strait to the pool. Very quit during the night so good place to take long sleep.

6/10 Okay

serge

Liked: Cleanliness, staff & service, room comfort
bon hôtel dans le centre
bon séjour,hôtel défraichi. bien placé dans la rue principal de sanur prés du marché acceuil agréable

8/10 Good

serge

Liked: Staff & service
hôtel bien situé
Bon sejour hotel bien situé dans le centre, a revoir l'état vieillot. Bon staff

2/10 Terrible

christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slitet hotell
Rummet på andra våningen var otroligt nedgånget och hotellet så slitet, med saknade ribbor i staketet och hängande eluttag i rummet. Beskrivningen och bilderna för ett standarden stämde inte. Jag fick trots allt byta till ett uppfräschat rum, men det saknades handdukar dör. Jag stannade bara en natt, så det var ok men kommer inte återvända dit.

6/10 Okay

Jacqueline

Liked: Staff & service
Disliked: Room comfort
Okay til prisen
Fin lokation, daglig rengøring på værelset, ubegrænset adgang til gratis rent drikkevand og okay pool. Morgenmad under almindelig standard - meget kedelig, så vi valgte at spise morgenmad udenfor hotellet. Rummet lugtede indelukket og var i lidt "træt" stand. Men okay hotel og god beliggenhed til prisen. Alt i alt ingen fantastisk oplevelse, men okay budget hotel.

8/10 Good

masa, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利なホテル
コンビニ、レストラン、マッサージ等至近距離ながら、静かなホテルです。ホテル併設のレストランも美味しかったです。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

jean pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
prix surfaits
prix surfaits

8/10 Good

れい

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
シンドゥ市場から徒歩1分くらい
近くにコンビニがあり、市場にも近く、ビーチまで徒歩5.6分で行けるので便利な立地でした。お部屋はきれいで問題ありませんでしたが、シャワーの水が洗面台やトイレ付近にまで流れてしまう点が不快でした。 シャワーは、お水もお湯も問題なく使えました。
Response from Customer care on 25 Jul 2016
HI There, Thank you for your below review, we are sorry is there any quite issue happen regarding our room and toilet model, hope that case still acceptable, We look forward to welcoming you again soon Thank you