Rezeption

Bewertungen von La Quinta Inn & Suites by Wyndham DFW Airport South / Irving

2.5 out of 5

Bewertungen

8,4

Sehr gut

1318 von insgesamt 2371 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
550 von insgesamt 2371 Gästebewertungen haben eine Bewertung von 8 - Gut" "
231 von insgesamt 2371 Gästebewertungen haben eine Bewertung von 6 - Okay" "
131 von insgesamt 2371 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
141 von insgesamt 2371 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,8/10

Personal & Service

8,2/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Gerd

Gut: Personal & Service
T
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sophia CSR am 13. Mai 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 – Hervorragend

Stefanie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great for comfortable layovers
Everything was great. Breakfast is optimal for a quick bite before a flight! Beds are comfortable. Everything was clean.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Sophia CSR am 9. Jan. 2024
Hi Stefanie,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

8/10 – Gut

GIUSEPPE

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Kat am 19. Okt. 2023
Thank you

10/10 – Hervorragend

Heinz Dieter

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nette Unterkunft nahe Airport. Sehr sauber und gut eingerichtet. Freundlicher Empfang am Anreisetag.
Aufenthalt von 1 Nacht im August 2023
Antwort von Kat am 25. Aug. 2023
Thank you for your feedback.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2023
Antwort von Kat am 17. März 2023
thank you

10/10 – Hervorragend

Steven, Marburg

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Hotel in toller Lage. Bestens um sich hier kurz nach dem Flug auszuruhen und anzukommen
Antwort von Kat am 5. Nov. 2022
Thank you for your review.

10/10 – Hervorragend

Harabella

Gut: Sauberkeit, Personal & Service und Ausstattung
It was a very nice stay. I just wish there were more options for breakfast. But the room was clean. It was quiet even though it was a holiday weekend and the hotel was booked to capacity. I felt relaxed.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sophia CSR am 28. Mai 2024
Dear Guest,Your satisfaction is our priority, and we're glad that you found your room clean and the atmosphere quiet and relaxing, despite the busy holiday weekend. Thank you for your feedback regarding breakfast options; we'll certainly take it into consideration as we strive to continuously improve our services. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 – Hervorragend

Danielle, Saginaw

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ive never seen so much around the clock cleaning in any hotel, ever! Staff was super polite and helpful. Breakfast area was well maintained and stocked the entire time. I will be using them again next time im in town. Thank you guys!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sophia CSR am 28. Mai 2024
Dear Guest,Thank you so much for your glowing review! We're thrilled to hear that you appreciated our dedication to cleanliness and the professionalism of our staff. It's fantastic to know that you enjoyed our well-maintained breakfast area and that you plan to stay with us again in the future. We can't wait to welcome you back!

10/10 – Hervorragend

Ana Laura

Gut: Sauberkeit
Good
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sophia CSR am 28. Mai 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 – Hervorragend

Andy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very Helpful staff and bery clean
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sophia CSR am 28. Mai 2024
Hi Andy,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 – Gut

Toan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast was not good
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 27. Mai 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 – Okay

Olga

Geschäftlich gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Good for overnight stay next to an airport but otherwise hard to get to and from and there are no food places you can walk to
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 27. Mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear that our hotel served well for your overnight stay near the airport. We understand the inconvenience regarding transportation and the lack of nearby dining options. Your comments are valuable as we strive to improve our guests' experience. We hope to welcome you back in the future.

6/10 – Okay

Muhammad

Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
House keeping is not good
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sophia CSR am 27. Mai 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 – Hervorragend

Dennis

Mit dem Partner gereist
Gut: Zustand der Unterkunft
Nice property will stay again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 27. Mai 2024
Hi Dennis,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 – Gut

Oscar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 25. Mai 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 – Okay

Desiree

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
El servicio de shuttle, malo, malísimo. Perdimos más de 45 minutos despues de llamar al hotel, esperanfo
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 24. Mai 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 – Gut

Keith

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sophia CSR am 25. Mai 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 – Gut

Janice

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient for airport travel. The shuttle service to the airport was great. So convenient.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 24. Mai 2024
Hi Janice,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 – Hervorragend

Whitney

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Al, front desk attendant, made my experience. He was kind, efficient, and provided incredible customer service. Thank you, Al!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 24. Mai 2024
Dear Guest,Thank you for your glowing review! Our team is happy to hear that we made your experience memorable with his kindness, efficiency, and excellent customer service. We'll be sure to pass along your kind words to him. Hope to welcome you back soon for another wonderful stay!

6/10 – Okay

Roger

Verbesserungswürdig: Zustand der Unterkunft
Looking old and worn-hotel staff nice- very difficult to catch shuttle-night shuttle driver rude and grumpy-day shuttle driver nice. Shuttles are very old and extremely dirty. Would not stay here again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 23. Mai 2024
Hi Roger,Thank you for sharing your feedback with us. We appreciate your kind words about our staff and apologize for any inconvenience caused by the condition of our shuttle service. We take your comments seriously and will address them with our team to ensure improvements are made. We regret that your experience with our night shuttle driver was not up to our usual standards and will investigate this matter further. We understand your concerns and hope to have the opportunity to regain your trust in the future.

6/10 – Okay

Darryl

Mit der Familie gereist
Gut: Sauberkeit
Need to have people working the front desk and the shuttle van than can speak clearly
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 23. Mai 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 – Schlecht

Jose

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The customer service was great, no issues there. Black gentleman was very professional and courteous. The second floor smelled like an old mop. The guest next door was very loud where you can hear them and the tv as soon as you stepped out of the elevator. Hair dryer was terrible. Denny’s next door sucks
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sophia CSR am 23. Mai 2024
Hi Jose,We're glad to hear you had a positive experience with our customer service and found our staff professional and courteous. We apologize for the issues you encountered with the second-floor odor, noise from neighboring guests, and the quality of the hair dryer. Your feedback is valuable to us, and we'll address these concerns promptly to ensure a more comfortable stay for our guests. We also regret to hear that your experience at Denny's next door did not meet your expectations. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

10/10 – Hervorragend

Christine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 23. Mai 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 – Hervorragend

Diana Idalit, Atizapán de Zaragoza

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Estuvimos 5 dias y esta en una buena zona para poder moverse a cualquier lado esta limpio, pero si notamos que si no les pedias que limpiaran la habitacion no lo hacian, independiente a eso todo muy bien.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Sophia CSR am 22. Mai 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 – Hervorragend

Wanda

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff is friendly. The room was very clean and I slept well in the knig size bed. Everything is good!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Adriana Cristina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy bonita y limpia
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 22. Mai 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 – Gut

Alexander S

Gut: Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von Sophia CSR am 22. Mai 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 – Gut

Nivaldina Elias neto Da

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had what we payed for it . But it’s a nice hotel
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sophia CSR am 22. Mai 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 – Okay

Mia

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Needs to be cleaned a little better.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sophia CSR am 22. Mai 2024
Hi Mia,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 – Gut

AnneMarie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff. Conveniently located near airport and shopping.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 20. Mai 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 – Hervorragend

Carol

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 22. Mai 2024
Hi Carol,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 – Hervorragend

Rose, Juneau

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very clean, staff friendly and helpful. Hope to go back.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sophia CSR am 20. Mai 2024
Hi Rose,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 – Hervorragend

Kelly

Mit der Familie gereist
Great
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 20. Mai 2024
Hi Kelly,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 – Hervorragend

Stacey

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay
Aufenthalt von 1 Nacht im März 2024
Antwort von Sophia CSR am 20. Mai 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 – Schlecht

Debra, Telluride

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
First of I'd like to say that the staff are incredible. The frontdesk guy at night was amazing and very nice, they have a shuttle to and from the airport but you have to call the hotel so they can pick you up. The building itself looks dirty and old, the second floor smelt like weed, my room felt dusty and the toilet bowl has some hair and urine marks that was left there. The room beside me was so loud and my room smelt like weed in the middle of night maybe because the next room was doing it. I just wanted to get some sleep after a long flight but this did not do.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 20. Mai 2024
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

2/10 – Ungenügend

Lyndsey

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 18. Mai 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 – Ungenügend

VENKATA

Mit einer Gruppe gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Personal & Service
Could have been much better, starting from staff interaction to breakfast on the table everything. Not worth what you paid for.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 22. Mai 2024
It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My flight was canceled so spent a night there. Al the PM front desk agent was very accommodating and helpful!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 20. Mai 2024
Hi James,We're glad to hear that the front desk was able to make your unexpected stay more comfortable. Thank you for taking the time to share your positive experience, and we hope to welcome you back under better circumstances in the future!

2/10 – Ungenügend

Boning

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Shuttle did not arrive on time
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 20. Mai 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 – Hervorragend

Hassan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, clean room, great customer service.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sophia CSR am 17. Mai 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 – Ungenügend

Alejandro

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very disappointed the room was dirty and we found cockroach's in our restroom😔
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 17. Mai 2024
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 – Gut

Janet

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The free shuttle to and from DFW airport is nice. However, expect to wait a half hour for a pick up. Morning shttles to the airport run at the top of every hour. The beds and pillows are comfortable. If you are sensitive to noise, request a room that does not face the expressway. We had to change our room because it was too noisy, and were very happy with our new room. The property has been freshly remodeled and the new decor is beautiful.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 17. Mai 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 – Hervorragend

Lara

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient to DFW airport for ease in returning car rental before our early flight. Our room was very large.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 20. Mai 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 – Hervorragend

Candelaria

Mit der Familie und kleinen Kindern gereist
Everything was nice and clean
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 17. Mai 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 – Ungenügend

DAVID

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unfortunately, there's still a "Leftover Room" where the deal isn't worth it. It is closest to the elevator, as well as adjacent to the housekeeping cart storage room AND under the available laundry room. Every door slam rocked the lampshades in this quaint room, where despite the strategic placement of the smallish flat screen, you have to raise the volume significantly to overcome the noisy window HVAC unit found in many motels. Basically, you leave early, come back after sundown and tolerate the louder late arrivals, as well as the party hardy folk during their time in the elevator space. A negative 5 for the room, a plus 4 for staff and all the walkable places (Red Lobster to Macy's) depending on your fitness level.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Sophia CSR am 17. Mai 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 – Ungenügend

Lizeth

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
1
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sophia CSR am 17. Mai 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 – Gut

Antony

Gut: Sauberkeit und Ausstattung
.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 17. Mai 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 – Okay

Eduardo

Gut: Sauberkeit
They dis not have working internet…unacceptable…bed mattress beaten up not … shower curtain rod needs maintenance, they charged way too much for water bottles , more expensive than at the airport …!!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 17. Mai 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

10/10 – Hervorragend

Robert

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Everything was fine. Nice breakfast. Friendly front desk.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 17. Mai 2024
Dera Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

4/10 – Schlecht

Richard, Southern Pines

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
45 minute wait for a van that takes 10 minutes to get to the airport. When querying the driver he was unable to communicate in English. When asking the receptionist about it he said that all he does is text the driver and whatever happens-happens! Totally unacceptable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sophia CSR am 17. Mai 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.