6/10 – Okay
Yolanda
18. Dez. 2025
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Since the first time I stayed here it was my favorite after the excellence I experienced the first time. All staff was nice the first time front desk all the way to House keeping to the greeters and workers at breakfast etc...Second time was just as wonderful and coming here to stay would be a treat to myself to get away have a peace of mind and so many places I liked frequenting was near by. It was perfect spot. I must say my last visit was extremely disappointing. When I got off elevators immediately smelled sewer or poop all the way down the hall the whole floor smelled like sewer. Im not sure what was going on but house keeping was on the floor as well but seems nobody sprayed because the scent lasted on til the night hours when I left room a couple hours after checking in. It lingered a bit into my room as well. Upon checkin I also asked about late checkout and was told to wait til morning to ask about it. Later that night I had some business documents to print in which the printer had note on it. I was told it was broken but note said see front desk. So in the mist of asking about printer since in was later I asked again about late check out. Well it was a different front desk person and different shift and he told me the same thing to come back in morning. Morning came & went down for breakfast & asked front desk and he told me too many people had already requested when I asked so he could not. It felt VERY disappointing and average customer service and upsetting.
Yolanda
Aufenthalt von 1 Nacht im Dezember 2025