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Bewertungen von The Rose Chicago, Tapestry Collection by Hilton

4 out of 5
The Rose Chicago, Tapestry Collection by Hilton
5200 Pearl Street, Rosemont, IL

Bewertungen

9,2

Wunderbar

744 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
168 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 8 - Gut" "
43 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 6 - Okay" "
27 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
20 von insgesamt 1002 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

9,4/10

Personal & Service

9,0/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

David

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2022
Antwort von The Rose Team am 24. Sept. 2022
Thank you for taking the time to review your stay with us! We hope to see you again in the near future.

10/10 – Hervorragend

KENNETH, CENTERVILLE

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We visit Chicago several times a year and The Rose is where we have stayed every time for at least the last five years. Stayed many different places in the many years before that..The Rose pretty much checks all our boxes; nice price, very clean, easy highway access, lots of nearby dining options. It's also very convenient that there's a restaurant and bar on property. The only thing that would make it better would be free parking and refrigerators in the rooms...
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Don

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
Stay was nice. Friendly staff. Asked specifically to be in a room with a refrigerator. No refrigerator was supplied to our room. Made stay not as pleasant.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von The Rose Hotel am 22. Mai 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

2/10 – Ungenügend

Jorddann, Mundelein

Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
Aesthetically the hotel is gorgeous but the gentleman answering phones for shuttle is so out of pocket definitely shouldn’t be in hospitality if you can’t even be nice. My flight was cancelled it’s a Sold out weekend in Chicago I was lucky enough to settle for the accommodations I took the shuttle because it was 6 mins to airport and worked to not have to Uber. I walked to shuttle area and noticed it wasn’t there I called they said you have to call to be picked up. I did I was told 2E by jet blue and that shuttle was already on the way will be a minute or so, then I standing where told shuttle just drives by NO STOPPING AT E2… I cloning flabbergasted called guy says well where am I standing I explained I can see terminal 3 and Hilton side and looking at door for E2 2 different drivers both come a gentleman also waiting 45 mins no shuttle we had to walk to 2c….. to get on shuttle. I called multiple times and I was told just take a cab and get a receipt……. I shouldn’t have to take anything out of my own pocket after paying to stay with the shuttle included especially for a 6 minute ride…. I aware the phone guy. I arrived and he was working the front desk and when I checked out I really wanted to talk on someone but didn’t feel comfortable as all I wanted to do was sleep but sadly very embarrassed to be treated this way as a Hilton member
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Alejandro J. am 19. Mai 2024
Dear JorddannWe are genuinely sorry to hear that you had a bad experience while staying at our hotel. We understand from your comments that our staff was unprofessional and did not help you address your concerns. We apologize for their rude approach. We intend to take this episode very seriously, communicate with our team and arrive at a conclusion as to why such an unfortunate incident occurred. We understand that these instances have prompted you not to revisit our hotel, but we kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience. Please feel free to reach me out directly to ajuka@hilton.com.Sincerely,

8/10 – Gut

Hugh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is fairly nice, and the staff was very accommodating, but the neighborhood was not so great
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Alejandro J. am 19. Mai 2024
Dear Hugh,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.Best regards,

8/10 – Gut

David

Aufenthalt von 1 Nacht im April 2024
Antwort von The Rose Hotel am 22. Mai 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Kristina

Aufenthalt von 2 Nächten im April 2024
Antwort von The Rose Hotel am 2. Mai 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

james, Cedar Rapids

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cool modern art feel. Close to Fashion Center outlets and restaurants. In house facilities are very good. Excellent, attentive staff.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Services am 25. Apr. 2024
Hello James,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 – Gut

Patrick

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Adjacent doors to room open and close extremely loudly which disturbed our sleep each night.
Aufenthalt von 3 Nächten im April 2024
Antwort von Guest Services am 24. Apr. 2024
Hello Patrick!We are sorry that you were disappointed with your room, and that your stay with us did not meet your expectations. We apologize for the fact that your room does not appear to have been prepared to the standard that we normally provide for our guests. We appreciate your review, many thanks, and we are sorry that you didn't enjoy your stay with us more.

10/10 – Hervorragend

Alla

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Services am 24. Apr. 2024
Hello Alla, Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again! See you soon!

10/10 – Hervorragend

Jamie, Seabrook

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed my stay. Everything was convenient. Property was so cute. I will stay here again.
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Services am 16. Apr. 2024
Hello Jamie, Where words fall short, ratings do the job! Thank you for such gracious rating! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

10/10 – Hervorragend

Tamara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel was easy drive to airport
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Services am 16. Apr. 2024
Hello Tamara,Thank you for the perfect rating. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 – Hervorragend

Andre

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von The Rose Hotel am 10. Apr. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

2/10 – Ungenügend

Isaiah

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von The Rose Hotel am 6. Apr. 2024
Dear Isaiah,We are truly sorry for the negative experience. We hope we can make it right next time.

4/10 – Schlecht

Jacquelyn

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Guest Services am 5. Apr. 2024
Dear Jackelyn,We are truly sorry for the negative experience. We hope we can make it right next time.

8/10 – Gut

Kimberly

Mit dem Partner gereist
We had a long layover (11 hrs) on a last min flight cancellation. I booked the hotel based on the reviews and its location. It was very clean & close. We were able to use their free airport shuttle in the morning at 6:30 to return to the airport & that was helpful.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Services am 30. März 2024
Hello Kimberly,Thank you so much for your rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 – Hervorragend

kay

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Didn’t mention that we would have to pay 35 just to exit the property.
Aufenthalt von 1 Nacht im März 2024
Antwort von The Rose Hotel am 17. März 2024
Good evening, I do apologize about the inconvenience. Our hotel does charge for overnight parking, and we apologize if that was not properly communicated during your check-in. We do hope to see you again in the future

10/10 – Hervorragend

Brandt

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
-
Aufenthalt von 1 Nacht im März 2024
Antwort von The Rose Hotel am 10. März 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Kenneth Tse-Kin

Antwort von The Rose Hotel am 28. Feb. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Mimi

Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Rose Hotel am 25. Feb. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Kelly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was all extremely nice. We had breakfast there the next day, food was AWESOME and those staff members truly made our stay better. They went out of their way to make sure we had a great experience. I had the breakfast burrito and it was probably the best I've ever had! They also had Starbucks coffee! The room was nice, and updated. But they could have used more pillows. The only downside was that there was no refrigerator in our room. I would definitely stay there again! And would probably have dinner there since the food was so good!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Rose Hotel am 12. Feb. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Heather

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von The Rose Hotel am 10. Feb. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Stefanee

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von The Rose Hotel am 6. Feb. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

SELDA

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing staff
Excellent customer service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Rose Hotel am 5. Feb. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Renee

Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Rose Hotel am 31. Jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Elizabeth

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Rose Hotel am 26. Jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Kristie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Rose Hotel am 22. Jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Brian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Rose Hotel am 18. Jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Shenita

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Rose Hotel am 17. Jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

8/10 – Gut

Bob

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Rose Hotel am 11. Jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Penny

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von Guest Services am 10. Jan. 2024
Dear Penny,Thank you for the perfect score. We hope to see you back at The Rose soon!

10/10 – Hervorragend

Douglas, Elk

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful hotel with an excellent staff, check in was a breeze. The room was very spacious and the bathroom was awesome with a full walk in shower. Food selection was great and did I mention the staff were excellent
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Rose Hotel am 10. Jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

8/10 – Gut

Mary Rose

Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Rose Hotel am 10. Jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Erica

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great decor and environment and friendly and quick check in. Parking charge of $30 was excessive in my opinion for one night.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Guest Services am 8. Jan. 2024
Dear Erica. Thank you for the feedback. We are happy to known you enjoy the hospitality from our team. We regret to know parking was overprice for you however we assure you our prices are the most economical from the area. Again, thank you for the perfect score!

10/10 – Hervorragend

Denzel

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Services am 8. Jan. 2024
Dear Denzel. Thank you for the perfect scoreWe hope to see you back soon!

10/10 – Hervorragend

Tatiana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Rose Hotel am 7. Jan. 2024
Dear Tatiana, Thank you for the perfect score. We look forward to seeing you again!

10/10 – Hervorragend

Katherine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is a very nice hotel for a convenient stay when coming or going to O’Hare.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Services am 31. Dez. 2023
Dear Katherine. Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

10/10 – Hervorragend

Martin

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Guest Services am 29. Dez. 2023
Dear guest,Thank you for the perfect score. We look forward to see you again!

10/10 – Hervorragend

Keith

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location, Great Shuttle
Excellent, new, modern hotel. Misses… no in room safe, mini-fridge…Hits… restaurant, bar, shuttle and approximation to ohare. We’ll stay again.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Rose Hotel am 25. Dez. 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Sharmella

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was by far one of the cleanest hotels I’ve ever stayed at! The room was beautiful and smelled amazing. I even ordered room service and that was delicious. This is now my go to hotel for the Rosemont area.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Rose Hotel am 20. Dez. 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Sandra

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Rose Hotel am 20. Dez. 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Gaspare

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Rose Hotel am 6. Jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Nicholas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at the front desk were exceptional. When I asked about adding park and fly, they were more than helpful in taking care of me. They offered free bottles of water and even champagne for the adults. Excellent friendly service. I checked in after 8pm so this wasn't even the day shift!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Rose Hotel am 18. Dez. 2023
Thank you for taking the time to share your experience. We appreciate the feedback. Here at The Rose, we work hard to ensure your stay is a positive one. We look forward to seeing you next time you visit Chicago!

2/10 – Ungenügend

Sungyun

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von The Rose Hotel am 5. Feb. 2024
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

10/10 – Hervorragend

Bettina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Rose Hotel am 11. Dez. 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Myles

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I enjoyed my stay
Antwort von The Rose Hotel am 7. Feb. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Hervorragend

Eddie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location and amenities are perfect for short or long stay since its so close to the airport and the city.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Rose Hotel am 9. Dez. 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

10/10 – Hervorragend

jenefer

Geschäftlich gereist
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Rose Hotel am 9. Dez. 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

2/10 – Ungenügend

Kerri

Verbesserungswürdig: Ausstattung
Absolutely nothing special or unique.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von The Rose Hotel am 7. Dez. 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

10/10 – Hervorragend

Lucille

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Rose Hotel am 23. Dez. 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!