Hi there Gabriele,Thank you for staying with us at citizenM Boston. Having met and chatted to you personally during your stay, I can appreciate your frustrations during your stay.After chatting with you after you first night with us, we were concerned given your severe allergies, and despite offering to find you alternative accomodation in the city (given yes, whilst our bedding is hypoallergenic, all of our bathroom products and hotel scents are not - information you shared with me was passed on via third party booking agents), we did that you appreciate that you chose to stay with us for the remainder of your stay. We did advise that we locate you to a nearby hotel (and offer a full refund) given the detail you shared around your allergies. I was glad to connect with you hearing you appreciated the move to a larger room and that gave strict instructions to our housekeeping team around the cleaning of our room.Thank you again for your compliments to our ambassador team, and I fully understand there were issues here out of their control on this occasion.Regardless Gabriele, I hope you and your lovely companion I met had a wonderful time in the city of Boston.Lucy LattaHotel Manager

Hi Andreas Thank you for taking the time to review your recent stay. We appreciate you acknowledging our great location and friendly team members! We apologize for the inconvenience experienced due to the noise. We truly appreciate your feedback as we look to improve the overall guest experience. We look forward to welcoming you back in the future! Kind Regards Justine

HI Siegmar Thank you so much for taking the time to revew your recent stay. We look forward to welcoming you back to citizenM in the future! Thank you Justine

Andrea - You are making us blush! You are very cool yourself! We can't wait to welcome you back!Safe travels,Lucy LattaHotel Manager

Hi John,Oh dear, I'm not sure what Garden you visited, howeverTD Garden is located right next to the hotel, a 1 minute walk exactly (roughly 110yds). Fenway park is a 1 hour walk (2.6 miles) or 14 minutes by car.We hope despite the confusion here, you had a great trip!Safe travels,Lucy LattaHotel Manager

Greetings Chun Yu,Glad to hear you took the opportunity to explore all the hot spots around the area! Sorry our bathroom didn't float your boat, next time you could opt for a slightly different room layout with a larger bathroom, we'd be more than happy to oblige!Safe travels,Lucy LattaHotel Manager

Greetings Colby,We appreciate you, and your lovely review! Thank you, come back and see us soon.Safe travels,Lucy LattaHotel Manager

Why thank you Lars! You have the same name as one of my closest friends husband....therefore I trust your judgement implicitly.Don't be a stranger...Lucy Latta Hotel Manager

Hi Alan,Great news – we are replacing two of the room pillows very soon so hoping you come back to experience a more comfortable sleep with us.Safe travels,Lucy LattaHotel Manager