Check in was basic, no information given regarding breakfast times or car parking, do be aware you need to have a hotel parking pass - Our friends were given a £100 fine as not told!! They did have it removed but they were reluctant.
The room was ready on arrival which was great until we entered the room, the room was dirty, not hoovered, dead flies all over window sill, bathroom was extremely small, used tea bag on floor behind sink! One bed missing for 1 child, when reported to Nathan on reception, no apology given just said he will get another bed and hoover it, asked for room move, they said no as hotel full.
No customer service at all, very disappointing stay!!