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Bewertungen von Hilton Birmingham Metropole

4 out of 5
Hilton Birmingham Metropole
National Exhibition Centre, Birmingham, England

Bewertungen

7,8

Gut

204 von insgesamt 483 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
114 von insgesamt 483 Gästebewertungen haben eine Bewertung von 8 - Gut" "
67 von insgesamt 483 Gästebewertungen haben eine Bewertung von 6 - Okay" "
66 von insgesamt 483 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
32 von insgesamt 483 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,0/10

Personal & Service

8,0/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Rainer

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The room was quite and the bed was good. But there was a water leak from the bathroom to the bedroom. The carpet got wet. The caretaker has tried to dry the carpet.
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Personal & Service und Komfort des Zimmers
Oldie but goodie
Das Hotel ist etwas alt aber komfortabel. Die Fenster sollten erneuert werden, die Betten sind super! Und das Frühstück war wunderbar, extrem viel Auswahl
Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

nigel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

Ursula

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Das Personal ist ganz positiv hervorzuheben. - Es gab ein technisches Problem mit der Klimaanlage, was aber nicht graviered gestört hat
Aufenthalt von 4 Nächten im Februar 2023

8/10 – Gut

Mark

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Very nice hotel, but very expensive to eat in, there are other restaurants near by, but they are also expensive & inconvenient to get to, if you're not driving.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Thomas

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beds were not very big, shower toilet had no door. Staff service was good and breakfast was excellent.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Team am 20. Mai 2024
Dear Thomas,We are pleased to hear about your recent stay at Hilton Birmingham Metropole. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your experience.We are delighted to know that you enjoyed your time with us. We hope to see you soon!

10/10 – Hervorragend

gareth

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Leah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a wonderful short break. Staff we interacted with very helpful. Some of the clientele (roungh/moany/rude!) were not what youd expect at a Hilton but that cant be helped. A problem we had was rectified. Lovely evening meal in the GILD restuarant. Breakfast in The Arbour was brilliant. Great range of choice. Only disappointmenr was I would have liked - and wanted during my stay - to sit on the terrace on the waterfront and enjoy a drink in the sunshine-unfortuantely on the date we chose it was closed for a provate function and therefore out of action for hotel guests which was really disappointinf as there isnt any other outside seating / somewhere for guests to have a drink outside…and it looked so nice in photos that was the one thing i wanted to do and couldnt. Overall pleasant stay-and contrary to what Expedia publish…as of 1st May, the pool/sauna/steam room are FREE to use for guests.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Team am 6. Mai 2024
Dear Leah,Thank you for your kind words and positive review! We're delighted to hear that you enjoyed your stay with us. It was our pleasure to host you, and we look forward to welcoming you back soon.

8/10 – Gut

Thomas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Booked a double room. Got a twin room Also asked for a vat receipt. Was refused one. Now on a battle between the Hilton metropole and Expedia to get one. It shouldn’t be this difficult. My advice is never book hotels via Expedia if you need a VAT receipt - book direct with the hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team am 6. Mai 2024
Dear Thomas,Thank you for bringing the room type discrepancy to our attention. Please accept our sincere apologies for the oversight. We're actively addressing our procedures to prevent such occurrences in the future. We hope to have the opportunity to provide you with a seamless experience on your next visit.Warm Regards,

10/10 – Hervorragend

Sofia

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Joanne

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team am 28. Apr. 2024
Dear Joanne,Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future.Warm Regards,

8/10 – Gut

Stefano

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team am 28. Apr. 2024
Dear Stefano,We're truly grateful for your kind review! Your feedback is invaluable, and we can't wait to have the opportunity to welcome you back again soon.Warm Regards,

2/10 – Ungenügend

Joanne

Geschäftlich gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Overcharged and dirty room
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Relations Team am 28. Apr. 2024
Dear Joanne,We're genuinely sorry to learn about your recent experience. Providing a clean a room and an accurate bill is fundamental to our commitment to guest satisfaction. We apologize for any oversights and inconvenience caused. Your feedback is invaluable, and we'll promptly address these concerns with our team to prevent recurrence.Warm Regards,

10/10 – Hervorragend

Beverley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good hotel for visiting resorts world, pricey but worth it
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Andre am 7. Apr. 2024
Dear Beverley,Thank you for taking a moment to share your experience. I am pleased to see that you had a very enjoyable stay at the hotel, I hope we will have an opportunity to welcome you back to the hotel very soon. Have a good day!

10/10 – Hervorragend

Niamh

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pleasantly surprised at how nice the hotel was and had everything we needed. Breakfast was particularly good with so many options and I was pleased it wasn’t a standard crappy hotel breakfast that has become the norm for big chains. Great hotel and would stay again. The only downside was that the parking was supposed to be £15 so I was shocked to checkout and see a bill for £30 for staying less than 24hr!
Aufenthalt von 1 Nacht im März 2024
Antwort von Andreea am 28. März 2024
Thank you for taking a moment to share your experience. I am pleased to see that you had a very enjoyable stay at the hotel, in particular your experience at Breakfast. I hope we will have an opportunity to welcome you back to the hotel very soon.

10/10 – Hervorragend

Dean

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Jayne

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel, very large. They tried to put me in a single bedded room and charge me additionally for breakfast upon arrival although I had paid for a king bed room with breakfast included. I had to query the booking. I didn’t really find this good service.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Liam, WINDSOR

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was there for a convention and it was very well set up.
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Lesley

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Freezing cold room - I thought a window was open but it wasn't . There was a mini plug in heater but you wouldn't want to have that switched on whilst asleep. Room service option virtually non existent, 4 options and very poor quality for the price. Staff very pleasant and rooms and area very clean. There are other hotels in the area I would choose next time.
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Lucy

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great location if watching something at the NEC!
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Adam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Marie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
All staff very helpful, service in the bar for food was good but food itself wad expensive and not great quality
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Karen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Adam

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good hotel
Another great stay
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

AYHAN

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

Jonathan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Next to NEC friendly staff, bed was soo comfy and wonderful breakfast would recommend
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Ellise

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Mark

Verbesserungswürdig: Personal & Service
Disappointing
This was a disappointing stay. We hadn't expected to pay £15 to park and then were not able to get out of the car park because the receptionist didnt enter our registration onto the system. To make matters worse when we went for breakfast we were turned away as our room wasn't entered as being inclusive so this also had to be sorted out at reception. Once we got breakfast it was actually very nice . The room was ok but the toilet didn't flush properly and the TV controls/menu seemed to be not functioning properly. Overall, a disappointing experience and we wouldn't stay there again.
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Sarah

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

james

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was no better than a Travelodge. In fact I have stayed at better and cleaner Travelodges. Food was poor-frozen chips is not what you expect from a Hilton Hotel. Breakfast was a little better with a fairly good selection but a perfect example of how to murder mushrooms. Would not stay again.
Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

Andrew

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Emily

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Best thing was the concierge Liam
We were disappointed that you have to pay for parking and pay to use the pool and sauna. The best thing about our stay was the wonderful concierge Liam. He was knowledgeable, extremely helpful, and very polite. A real credit to the hotel.
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Geoffrey

Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Maretta

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fab stay with an unfortunate turn when I got sick.
Everything was spotless, room really comfortable with a king bed, I was at the nec for an event and it was a five minute stroll to hotel. I fell ill during the night with food poisoning and was so sick I couldn’t leave my room. The hotel staff extended my check out to 3 pm and when I came down they offered to let me stay longer if I was unable to go. They didn’t charge me ans were so helpful. Even asked if I needed a doctor. Fantastic front desk staff.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Joanne

Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Richard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good room price for location, everything else ££££
Great location, rooms at a decent price, and everything else is super expensive. A pint of beer, a single Bailey's, and a coke was 50p shy of £20! Parking was £14 per 24 hours And this was the first hotel I can recall where residents of the hotel had to pay extra to use the pool. £10 per person £20 family) for 90 mins. While the rooms, decor etc were good, the cost of everything else seemed a little over the top.
Aufenthalt von 2 Nächten im Februar 2024

4/10 – Schlecht

Naomi

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Nicola

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Kevin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Noisy and poor food
Noisy night. There was a party of some sort going on with a disco near our room. It went on till about midnight and after that until about 0230hrs there was shouting and laughing going on. Afyer a poor nights sleep we went for breakfast at apx 0800 and it was pretty poor. The plates where cold, the food was cold and very greasy. I wont be going again.
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Very comfortable and clean only one problem was the water pressure wasn't very good on the 4th floor
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Adrian, Doral

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stayed
Aufenthalt von 4 Nächten im Februar 2024

10/10 – Hervorragend

Andrew

Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Eric

Aufenthalt von 2 Nächten im Februar 2024

4/10 – Schlecht

Deborah

Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Joanne

Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Kay

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024

8/10 – Gut

Adam

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel
Lovely hotel . Executive lounge lovely but cold , resulting in cold food .
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Irene

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
I had stayed at this hotel previously and was very happy but this time they gave us a room that was sharing a wall with the lifts and the constant noise of lifts going up and down was unbearable. We asked for another room and they gave us the one next to where we were and you could still hear it but the main problem there was the windows were old and fitted very poorly and there was a very noticeable cold draft all night and the noise isolation was not there at all. I will probably stay there again because it is sooo convenient for NEC but I will request a room as far away from the lifts as possible.
Aufenthalt von 2 Nächten im Januar 2024

4/10 – Schlecht

Miss L

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Wouldn't return
Really disappointing, broken shower, no toiletries in dispenders, spa is filthy and mobbed with kids. Lots of noise outside the room at night.
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Fabio

Geschäftlich gereist
Aufenthalt von 1 Nacht im Januar 2024