6/10 – Okay
terri, richmond
10. Aug. 2025
I've stayed here numerous times and ALWAYS rated it highly.This time, I had to switch rooms twice. My first two rooms were not as clean, the bathroom flooring was loose, handiwork was shoddy and one sheet was torn. The heat-a/c in the first room failed to set correctly. When I switched the first time, the people at the desk didn't even ask what was wrong with the room. The second time, the woman who helped me was the epitome of good customer service. I wish I could remember her name. She was older (like me, unfortunately!) and she could not have been more helpful. She really brightened my day with her smile, upbeat manner and fix-it attitude. It's because she was there that I'll give it another try.
terri
Aufenthalt von 5 Nächten im Juli 2025