The good: location on boardwalk; beautiful beach; 3 small pools and 1 nice size pool; air conditioner worked well.
The bad: stayed 7 nights, housekeeping did not clean room once; asked multiple times for vacuuming and was never done; hallways boiling hot; elevator tiny, slow and dangerously quick closing doors; fire alarms went off every 15 mins; most desk staff couldn’t care less to help guests, one did not know how to process a credit card; rooms stunk of mold and mildew, wallpaper peeling off walls, water leaking from above; lobby reeked of spray to cover up mold and mildew stink.
The ugly: manager was inept, bragging about his position but powerless and incapable of resolving any issues- he offered free breakfast, which we missed due to constant fire alarms going off; popcorn ceiling fireproofing rained toxic white chunks and powder all over room, in our beds, onto our belongings and into our lungs - told “manager” about issue and he just said sorry. I asked 4 times for him to vacuum and each time they said of course, but never came; security is non-existent here - anyone could walk into property, access pools and hotel floors, no one ever checked for wristbands, almost no security cameras; hot tub was closed all 8 days, yet it was left running 24/7, asked about 7 different staff about status and not one person had an answer. Nearly run over by one of their speeding valet drivers in parking garage. Pool light dangling off wall into water with exposed wires.
