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"Lovely, unique place. Very nice staff and beautiful large rooms. The breakfast room is stunning!"

"Das Hotel sollte etwas mehr darauf achten, dass der Zustand der Zimmer auch kleine Reparaturen erfordert. "

"Hilfsbereite Personal"

"In April I booked our room for October, asking for a bathtub. The hotel confirmed that they would provide it as I booked so much in advance. When we arrived we got a room with a shower so I asked for a change, showing the confirmation I received. The receptionist did what he could but I was told that the hotel was fully booked therefore the change would be possible only from the following day. I wasn’t offered any compensation, not even a cup of tea, which would be a nice gesture. The hotel is clean and well maintained but the cleaning ladies didn’t check if the amenities were really there, I got only empty carton boxes of toothbrushes and combs. The breakfast was ok and with a lot of choices but the coffee was disgusting. My personal highlight was the soap and shampoo - I got addicted to the beautiful smell and I was sad that I couldn’t take a bit of it home. We also used the room service, it arrived quite quickly and the pasta was approved by my picky-eater-child. Minus point: no menu in the room, on TV there was a possibility to “book” very few dishes but this order never went through so it was some kind of fake. Since the rooms have the doors facing the huge hotel lobby where some Russian-speakers partied until late at night, it was hard to rest. Overall it is not a bad hotel and it may become even better if the management takes care of the minor things that I mentioned and that might be annoying if someone books a luxury class hotel and expects luxury class service."

"We got upgraded to a suite which came with some nice perks: free minibar, big terrace, a lot of space. There was a kettle/coffee machine and free water bottles. The toiletries were provided as well, more available upon request. Unfortunately the room was terribly cold as heating was only working as a cooler and there was no possibility to even switch the bathroom ventillation off. The huge room would have been a wonderful add-on but if it’s cold, the bigger room, the colder it is. Even if it was a suite, there was no iron. Maybe it was available upon request but we didn’t have time to waste as we only had one full day in Bukhara. Breakfast was great in 99%, the only complaint goes to the bread selection, mostly super old and dry like stone, pre-cut and very oddly served. Otherwise a good selection of food and even coffee was good, which isn’t that obvious in Uzbekistan. Spa area is beautiful and the pool water temperature is pleasant. There are no instructions next to the sauna/hammam how to use it (there are some rules at the spa entrance) and which temperatures are inside, therefore the guests who were there used it in such a disgusting way that we lost desire to go there as well (no towels, no shower after sauna, going with all the sweat directly to the pool etc.). After they left and we remained alone, even if there was still 1 hour until the closing, both facilities were switched off, probably due to savings. I would definitely go back but only during a warm season."

"I had a wonderful stay in this modern hotel, well equipped, very clean and above all with an excellent staff all around. My sincere thanks and gratitude to Miss Kumush and Mr Mahmud for their kindness, their availability and their great help at all times during my stay. "

"Perfect hotel with the best team of employees I ever had in Uzbekistan! "