Außenbereich

Bewertungen von Novotel Sydney International Airport Hotel

4 out of 5
Novotel Sydney International Airport Hotel
22 Levey Street, Wolli Creek, NSW

Bewertungen

8,4

Sehr gut

479 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
339 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
112 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
46 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
29 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Marian

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Dusche ist etwas in die Jahre gekommen dennoch habe ich mich hier sehr gut aufgehoben gefühlt.
Aufenthalt von 13 Nächten im März 2024
Antwort von Guest Relations Team. am 9. Mai 2024
Dear Marian,Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney International Airport. We are pleased to hear that you felt well looked after during your time with us.We appreciate your feedback regarding the shower, and please rest assured that we will take it into consideration as we continuously strive to improve our facilities for the comfort of our guests.Your positive review means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,Novotel Sydney International Airport

8/10 – Gut

Anke

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Für Zwischenstopp ok
Wir haben hier für eine Nacht gebucht, weil wir auf Durchreise waren. Für diesen Zweck insgesamt ok, Zimmer und Betten sehr bequem, Frühstücksbufett war nicht berauschend.
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Mare Treneski - Director of Sales and Marketing am 8. März 2019
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre jüngsten Erfahrungen im Mercure Sydney International Airport mitzuteilen. Wir freuen uns, dass Sie Ihre Unterkunft genossen haben. Wir sind verärgert zu hören, dass der Frühstücks- und Essensservice nicht Ihren Erwartungen entsprochen hat. Wir entschuldigen uns aufrichtig dafür. Bitte wissen Sie, dass dies sehr ungewöhnlich ist und nicht das Niveau des Service widerspiegelt, den wir unseren Gästen bieten möchten. Wir werden dies unserem Lebensmittel- und Getränkemanager vorlegen und weiter untersuchen, um sicherzustellen, dass dies nicht noch einmal geschieht. Wir sind traurig zu hören, dass Ihr Aufenthalt nicht zufriedenstellend war. Wir hoffen jedoch, Sie in naher Zukunft wieder im Mercure Sydney International Airport begrüßen zu können, um Ihnen unser gesamtes Angebot vorzustellen.

10/10 – Hervorragend

Alfred, Frankfurt

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr komfortables Hotel mit kostenlosem WLAN, sehr gut regulierbarer Klimaanlage in Flughafennähe. Großes Zimmer. Großer, moderner LCD-TV. Sehr gutes Restaurant.
Aufenthalt von 7 Nächten im Dezember 2018
Antwort von Hotel Management am 30. Jan. 2019
Thank you for choosing to stay with us at Mercure Sydney International Airport and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon.

8/10 – Gut

Anonym

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Flughafennähe war praktisch mit Shuttlebus zu erreichen
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Guest Genie am 9. Okt. 2018
Dear Guest, Thank you for taking the time to provide this feedback. We are pleased to know that you enjoyed your stay and found the hotel’s location very convenient. Thank you for choosing to stay with the Mercure Sydney International Airport and we look forward to welcoming you back in the near future. Sincerely Guest Genie

8/10 – Gut

glenn

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Team am 25. Mai 2024
Dear Glenn,Thank you for choosing Novotel Sydney International Airport for your recent stay and for taking the time to share your feedback with us.We hope to have the opportunity to welcome you back to Novotel Sydney International Airport for an even better experience in the future.Warm regards,Novotel Sydney International Airport

10/10 – Hervorragend

Tomas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Team am 25. Mai 2024
Dear Tomas,Thank you for choosing Novotel Sydney International Airport for your recent stay.We appreciate your positive feedback and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport for another wonderful stay in the future.Warm regards,Novotel Sydney International Airport.

10/10 – Hervorragend

Colleen

Mit dem Partner gereist
Gut: Ausstattung
Very nice staff. Comfortable room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Team. am 18. Mai 2024
Dear Colleen,Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sydney International Airport. We are delighted to hear that you had a positive experience with us.We are pleased that our staff made a positive impression on you and that you found your room comfortable during your stay. Providing excellent service and ensuring our guests' comfort are top priorities for us, and it's rewarding to hear that we met your expectations in these areas.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay at Novotel Sydney International Airport in the future.Warm regards,Novotel Sydney International Airport.

10/10 – Hervorragend

Harald

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Team. am 18. Mai 2024
Dear Harald,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We hope to have the pleasure of welcoming you back for another enjoyable stay at Novotel Sydney International Airport in the future.Warm regards,Novotel Sydney International Airport.

8/10 – Gut

Siu Tak

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 10 Nächten im Mai 2024
Antwort von Guest Relations Team. am 19. Mai 2024
Dear Siu Tak,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We appreciate your rating and are glad to hear that you had a positive experience overall.We hope to have the opportunity to welcome you back for an even better experience at Novotel Sydney International Airport in the future.Warm regards,Novotel Sydney International Airport.

6/10 – Okay

Marcus, Christchurch

Geschäftlich gereist
Stayed for a couple of nights here due to my flights being delayed. I found the room very stark. Nothing in there to make it feel comfortable or inviting. The bathroom is small and the shower was just tall enough for me to stand in it. My TV and room phone didn't work in the 1st room, I had to go down to reception to let them know, so they moved me to another. No folder with information in the room about the hotel and services, just one sheet of paper on the table. And nothing on that. Like if i wanted to order room service, i would have no idea what to order. The Gym is useless, don't even bother going there. Also to charge customers $10 for the shuttle to the airport, which is about a 10 minute walk away, I think that should be free. I walked to the airport it was that close. The staff on reception were great and helped me out. But this is 3 star hotel at 4 star prices. Very disappointing really.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team. am 19. Mai 2024
Dear Marcus,Thank you for sharing your detailed feedback following your recent stay at Novotel Sydney International Airport. We sincerely apologize for the shortcomings you experienced during your time with us.We regret that your room did not meet your expectations in terms of comfort and amenities. Your comments regarding the room's starkness, small bathroom, and malfunctioning TV and phone are concerning, and we will address these issues with our team to ensure improvements are made.We apologize for the lack of information in your room and for any inconvenience this may have caused. Rest assured, we will review our communication materials to provide guests with comprehensive information about our hotel and services.Regarding the gym and shuttle service, we apologize for any dissatisfaction. Your feedback is valuable to us, and we will use it to make necessary improvements to enhance our guests' experiences.We appreciate your kind words about our reception staff, and we're glad they were able to assist you during your stay.We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a more satisfactory experience at Novotel Sydney International Airport in the future.Warm regards,Novotel Sydney International Airport.

8/10 – Gut

Rebecca

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service
Great location for an overnight stay before flying from Sydney airport.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Team am 25. Mai 2024
Dear Rebecca,Thank you for choosing Novotel Sydney International Airport for your recent stay and for taking the time to share your feedback with us.We are delighted to hear that you found our hotel to be in a great location for an overnight stay before flying from Sydney airport. Our proximity to the airport is indeed one of our key advantages, and we're thrilled it contributed positively to your travel experience.We appreciate your positive review and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport.

8/10 – Gut

Kevin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just a overnight on way home between flights. Staff were helpfull. Room was xlean and had a nice bed
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Team. am 8. Mai 2024
Dear Kevin,Thank you for taking the time to share your feedback following your overnight stay at Novotel Sydney International Airport. We're delighted to hear that our staff provided helpful assistance and that you found your room clean and comfortable, with a nice bed to ensure a restful night's sleep.Your satisfaction is our top priority, and we're glad we could contribute to a pleasant stay, even if it was brief. We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable experience in the future.Warm regards,Novotel Sydney International Airport.

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
East access from the airport, easy check in.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team. am 8. Mai 2024
Dear David,Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney International Airport. We're delighted to hear that you found our hotel conveniently located near the airport and that your check-in experience was smooth and efficient.Ensuring a hassle-free arrival and departure process is a priority for us, and we're pleased that we could provide you with ease of access and a seamless check-in experience.We appreciate your positive review and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Warm regards,Novotel Sydney International Airport

10/10 – Hervorragend

Ken

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, very clean, helpful staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Team. am 8. Mai 2024
Dear Ken,Thank you for sharing your experience following your recent stay at Novotel Sydney International Airport. We are thrilled to hear that you found our location great, our hotel very clean, and our staff helpful.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're pleased that we met your expectations in these areas.We truly appreciate your positive feedback, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything more we can do to further enhance your experience, please don't hesitate to let us know.Warm regards,Novotel Sydney International Airport

6/10 – Okay

George

Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Darren

Gut: Sauberkeit und Personal & Service
The in house bar was nice
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Team. am 8. Mai 2024
Dear Darren,Thank you for sharing your feedback regarding your recent visit to the in-house bar at Novotel Sydney International Airport. Our team works hard to create a welcoming environment for our guests, and it's wonderful to know that you had a positive impression of our bar.If there's anything more we can do to enhance your overall experience, please don't hesitate to let us know.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable experience in the future. If there's anything more we can do to further enhance your visit, please don't hesitate to let us know.Warm regards,Novotel Sydney International Airport.

10/10 – Hervorragend

Ramez

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Team am 8. Mai 2024
Dear Ramez,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are delighted to hear that you experienced excellent service during your time with us.Providing exceptional service to our guests is our top priority, and we are thrilled that our efforts made a positive impact on your stay.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future. If there's anything more we can do to further enhance your stay, please don't hesitate to let us know.Warm regards,Novotel Sydney International Airport.

10/10 – Hervorragend

ian

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were very attentive and prompt.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Team. am 8. Mai 2024
Dear Ian,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are delighted to hear that you found our staff to be very attentive and prompt during your visit.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to further enhance your experience, please don't hesitate to let us know.Warm regards,Novotel Sydney International Airport.

8/10 – Gut

Joan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy to get to the airport for a fee
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team. am 8. Mai 2024
Dear Joan,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are pleased to hear that you found our location convenient for accessing the airport.Indeed, our proximity to the airport, along with our shuttle service available for a fee, aims to provide our guests with ease and convenience in their travels.We appreciate your positive review and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,Novotel Sydney International Airport

8/10 – Gut

Sophia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to airport and had a restaurant
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Relations Team. am 9. Mai 2024
Dear Sophia,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are pleased to hear that you found our hotel conveniently located close to the airport and appreciated the availability of our restaurant.Providing convenience and comfort to our guests is our priority, and we're glad to know that our location and dining options met your needs.We appreciate your positive review and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,Dear Sophia,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are pleased to hear that you found our hotel conveniently located close to the airport and appreciated the availability of our restaurant.Providing convenience and comfort to our guests is our priority, and we're glad to know that our location and dining options met your needs.We appreciate your positive review and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,Novotel Sydney International Airport.

6/10 – Okay

Darre

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Very convenient if you’re leaving from Sydney International… so much so that we walked to the airport. The lobby and restaurants are lovely. The rooms, especially the bathroom, feel dated.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team am 9. Mai 2024
Dear Darre,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are pleased to hear that you found our hotel very convenient, especially for those departing from Sydney International Airport.We appreciate your kind words regarding our lobby and restaurants, and we're glad you enjoyed the ambiance. However, we apologize for any disappointment regarding the dated feel of the rooms, particularly the bathrooms. Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to enhance our guest experience.We hope to have the opportunity to welcome you back for another stay in the future. Warm regards,Novotel Sydney International Airport

10/10 – Hervorragend

KAREN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel within a 10 minute shuttle to the airport
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team am 29. Apr. 2024
Dear Karen,Thank you for choosing Novotel Sydney International Airport for your recent stay and for taking the time to share your feedback.We are delighted to hear that you had a pleasant experience during your time with us and that you found our hotel to be conveniently located within a 10-minute shuttle ride to the airport. Providing convenient and efficient transportation options for our guests is a priority for us, and we are pleased that our shuttle service met your needs.Your kind words are greatly appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport.

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team. am 29. Apr. 2024
Dear David,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Novotel Sydney International Airport.

10/10 – Hervorragend

LINDA

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ok for 1 night
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Guest Relations Team am 29. Apr. 2024
Dear Linda,Thank you for choosing Novotel Sydney International Airport for your stay.We appreciate your feedback. If there's anything specific that could have made your stay more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are important to us, even for short stays.We hope to have the opportunity to welcome you back for a longer stay in the future.Warm regards,Novotel Sydney International Airport.

10/10 – Hervorragend

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the fact it was in a walkable area close to parks and Transit that gives access to anywhere in Sydney. Lots of Shops restaurants all within a very short walk in a very nice area.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team am 19. Apr. 2024
Dear Robert,Thank you for choosing to stay at Novotel Sydney International Airport and for sharing your feedback with us.We are thrilled to hear that you loved the convenience of our hotel's location, with its proximity to parks, transit options, shops, and restaurants. Being situated in such a vibrant and accessible area is indeed one of the highlights of staying with us, and we're delighted that you found it to your liking.Exploring the surrounding neighborhood and enjoying the various amenities within walking distance is always a great way to experience Sydney, and we're pleased that our location contributed to enhancing your visit.Thank you once again for your kind words, and we look forward to welcoming you back to Novotel Sydney International Airport for another enjoyable stay whenever your travels bring you to the area.Warm regards,Novotel Sydney International Airport

8/10 – Gut

David

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Easy access.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team am 19. Apr. 2024
Dear David,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We look forward to welcoming you back to Novotel Sydney International Airport for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport.

8/10 – Gut

Catherine

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Room was clean and I liked the location as well as the hotel itself. The air con was noisy and the shower leaked, but otherwise great.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team. am 19. Apr. 2024
Dear Catherine,Thank you for choosing Novotel Sydney International Airport for your recent stay and for taking the time to share your feedback with us.We're delighted to hear that you found our hotel's location convenient and that you enjoyed your overall experience with us. However, we apologize for any inconvenience caused by the noisy air conditioning and the leaky shower in your room.Please know that your comments have been noted, and we will address these issues with our maintenance team to ensure they are resolved promptly. Our goal is to provide our guests with a comfortable and enjoyable stay, and we regret falling short of your expectations in this regard.We hope to have the opportunity to welcome you back to Novotel Sydney International Airport for a much-improved experience in the future.Warm regards,Novotel Sydney International Airport.

8/10 – Gut

Siaosi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Near to the airports
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team am 19. Apr. 2024
Dear Siaosi,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We're thrilled to hear that our hotel's proximity to the airports was convenient for your travels. Providing convenience and accessibility to our guests is always our top priority, and we're delighted that our location met your needs.We appreciate your kind words, and we hope to have the pleasure of welcoming you back to Novotel Sydney International Airport for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport

8/10 – Gut

Carol

Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team. am 9. Mai 2024
Dear Carol,Thank you for sharing your perfect rating following your recent stay at Novotel Sydney International Airport. We are thrilled to hear that you had an exceptional experience with us.We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,Novotel Sydney International Airport

10/10 – Hervorragend

CHERYL

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff and facility.
Aufenthalt von 4 Nächten im März 2024
Antwort von Guest Relations Team. am 19. Apr. 2024
Dear Cheryl,Thank you for choosing Novotel Sydney International Airport and for taking the time to leave us a review.We're delighted to hear that you had a great experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and valued, and it's wonderful to know that our staff made a positive impression on you. Additionally, we're glad that you found our facility to your satisfaction.We appreciate your kind words and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport in the future.Warm regards,Novotel Sydney International Airport.

6/10 – Okay

Nicholas

Verbesserungswürdig: Personal & Service
The on-site restaurant leaves a lot to be desired with its service. Exceedingly long wait for my meal and then been ignored with a vengeance. \noticed the same experience occurring for other diners who seemed resigned to the situation. Food was pretty ordinary and expensive also. Need to lift their game to entice me back.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team am 19. Apr. 2024
Dear Nicholas,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We're sorry to hear that your recent stay fell short of expectations, resulting in a rating of 3 out of 5. We strive to provide every guest with a memorable experience, and it's disappointing to learn that we missed the mark during your visit.Your feedback is valuable to us, and we would greatly appreciate it if you could share more details about your stay to help us understand areas where we can improve. Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a superior experience that exceeds your expectations.Warm regards,Novotel Sydney International Airport

10/10 – Hervorragend

Charles

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team am 19. Apr. 2024
Dear Charles,Thank you for choosing Novotel Sydney International Airport for your recent stay and for sharing your feedback with us.We hope to have the pleasure of welcoming you back to Novotel Sydney International Airport.Warm regards,Novotel Sydney International Airport.

10/10 – Hervorragend

April

Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations Team. am 9. Mai 2024
Dear April,Thank you for sharing your perfect rating following your recent stay at Novotel Sydney International Airport. We are thrilled to hear that you had an satisfactory experience with us.We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,Novotel Sydney International Airport.

8/10 – Gut

Peggy McCaul

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to a nice park and the train station.
Aufenthalt von 5 Nächten im März 2024
Antwort von Guest Relations Team am 19. Apr. 2024
Dear Peggy McCaul,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We're delighted to hear that you appreciated our hotel's proximity to the beautiful park and the convenience of the train station. Our location is indeed one of our key assets, and we're thrilled that it added value to your stay.We hope you had a pleasant time exploring the nearby attractions and enjoyed your overall experience with us. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know.We look forward to welcoming you back to Novotel Sydney International Airport in the future for another enjoyable stay.Warm regards,Novotel Sydney International Airport.

6/10 – Okay

Martin

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team am 19. Apr. 2024
Dear Martin,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We're sorry to hear that your recent stay fell short of expectations, resulting in a rating of 3 out of 5. We strive to provide every guest with a memorable experience, and it's disappointing to learn that we missed the mark during your visit.Your feedback is valuable to us, and we would greatly appreciate it if you could share more details about your stay to help us understand areas where we can improve. Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a superior experience that exceeds your expectations.Warm regards,Novotel Sydney International Airport.

10/10 – Hervorragend

Jun hee

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team am 5. Apr. 2024
Dear Jun Hee,Thank you for sharing your wonderful feedback and for awarding us a perfect 5/5 rating following your recent stay at Novotel Sydney International Airport.We truly appreciate your support and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,Novotel Sydney International Airport.

10/10 – Hervorragend

JON

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
everything was good
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team am 5. Apr. 2024
Dear Jon,Thank you for sharing your feedback with us. We're delighted to hear that everything was good during your recent stay at Novotel Sydney International Airport.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Warm regards,Novotel Sydney International Airport.

6/10 – Okay

Vipan

Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Relations Team. am 9. Mai 2024
Dear Vipan,Thank you for sharing your perfect rating following your recent stay at Novotel Sydney International Airport.We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Warm regards,Novotel Sydney International Airport.

8/10 – Gut

Brenda, Whangarei

easy access to the airport
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team am 5. Apr. 2024
Dear Brenda,Thank you for sharing your feedback with us. We're pleased to hear that you found Novotel Sydney International Airport to have easy access to the airport.Providing convenient access to our guests is a priority for us, and we're glad that our location served you well during your stay.Thank you for choosing Novotel Sydney International Airport, and we hope to have the pleasure of welcoming you back in the future.Warm regards,Novotel Sydney International Airport.

10/10 – Hervorragend

Ricardo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This was a last minute booking. Everything was great and will stay there again
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team. am 9. Mai 2024
Dear Ricardo,Thank you for sharing your feedback following your last-minute booking at Novotel Sydney International Airport. We are delighted to hear that despite the spontaneous nature of your reservation, everything met your expectations, and you had a great experience with us.It's wonderful to know that you were satisfied with your stay and that you would choose to stay with us again in the future. Your positive review means a lot to us, and we look forward to welcoming you back for another enjoyable stay.Warm regards,Novotel Sydney International Airport.

8/10 – Gut

JANET, Rochester

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We came in late and wanted a hotel near the airport. This hotel was perfect.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Guest Relations Team am 9. Mai 2024
Dear Janet,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are delighted to hear that our hotel was the perfect choice for your late arrival and proximity to the airport.Ensuring our guests have a convenient and comfortable stay, especially during late hours, is our priority, and we're thrilled that we met your expectations in this regard.Your positive review means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport.

6/10 – Okay

Douglas, Oakville

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Very old & tired hotel with terrible slow service
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Kenneth

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great spot for a layover or longer. Shuttle from airport works. Very close to international terminal, $30. By cab early in morning. Quiet, clean , good beds , rooms quite spacious, and the beer was cold in their bar!! We would certainly return.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team. am 9. Mai 2024
Dear Kenneth,Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney International Airport. We are thrilled to hear that you had a great experience with us and found our hotel to be an excellent spot for a layover or longer stay.We're delighted that our shuttle service proved convenient for you and that you enjoyed the proximity to the international terminal. It's fantastic to hear that you found our rooms quiet, clean, and spacious, and that you enjoyed a refreshing drink in our bar.We would be honored to welcome you back for another enjoyable stay in the future. Warm regards,Novotel Sydney International Airport.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was quiet and food was good.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team. am 9. Mai 2024
Dear Michael,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are pleased to hear that you enjoyed a peaceful environment during your time with us and that you found our food offerings to be satisfactory.Your positive review is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to further enhance your experience, please don't hesitate to let us know.Warm regards,Novotel Sydney International Airport

10/10 – Hervorragend

William, Hinsdale

Mit dem Partner gereist
Gut: Sauberkeit
Airport transit was rude
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team. am 9. Mai 2024
Dear William,Thank you for sharing your feedback following your recent experience with our airport transit service at Novotel Sydney International Airport. We are deeply sorry to hear about your disappointment with the service provided.Ensuring a pleasant and respectful experience for our guests is of utmost importance to us, and we regret that this was not reflected during your transit. Please rest assured that we take your feedback seriously and will address this matter with our transit team to ensure that our service aligns with the high standards we aim to uphold.We sincerely apologize for any inconvenience or discomfort this may have caused you, and we appreciate your understanding. Warm regards,Novotel Sydney International Airport.

10/10 – Hervorragend

Anna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wish I had more time to enjoy the facility but with the small amount of time I spent I was impressed. Great location to the park and not very far from the Wolli Creek Train station to walk to and from. Staff very helpful and friendly. Clean room.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team. am 9. Mai 2024
Dear Anna,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are delighted to hear that, despite your limited time, you were impressed with your experience.It's wonderful to know that you found our location convenient, with easy access to the park and Wolli Creek Train station. We're also pleased that you received helpful and friendly service from our staff and enjoyed the cleanliness of your room.Your positive review means a lot to us, and we hope to have the pleasure of welcoming you back for a longer stay in the future. Warm regards,Novotel Sydney International Airport

8/10 – Gut

Nicole

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Check in took a while, apart from that, experience was good.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team am 15. März 2024
Dear Nciole,Thank you for choosing Novotel Sydney International Airport for your recent stay and for taking the time to share your feedback with us. We are thrilled to hear that overall you had a good experience with us.We sincerely apologize for any inconvenience you experienced during the check-in process. Please know that your comments have been noted, will ensure a smoother and more efficient check-in experience for our guests in the future.We are delighted that despite this, you still enjoyed your time with us. Our team works tirelessly to provide exceptional service and ensure our guests have a comfortable and enjoyable stay. Your kind words motivate us to continue delivering the high standard of service that Novotel is known for.We appreciate your valuable feedback and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport in the near future.Warm regards,Guest Relations TeamNovotel Sydney International Airport.

10/10 – Hervorragend

Natarajan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team am 15. März 2024
Dear Natarajan,Thank you for taking the time to positive review of your recent stay at Novotel Sydney International Airport. We appreciate your feedback and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport in the future.Warm regards,Guest Relations TeamNovotel Sydney International Airport.

10/10 – Hervorragend

GIILLIAN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing ,stayed one night for easy transportation to Sydney international airport ,from check in to check out it was perfect ,so clean with everything you needed.
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Team am 15. März 2024
Dear Giillian,Thank you for sharing your fantastic review following your recent stay at Novotel Sydney International Airport. We are thrilled to hear that you had an amazing experience with us and that our convenient location for easy transportation to the airport met your needs perfectly.It's wonderful to know that from check-in to check-out, everything was seamless and perfect for you. Providing a clean and comfortable environment with all the necessary amenities is our priority, and we are delighted that we could exceed your expectations in this regard.Your kind words truly mean the world to us, and we greatly appreciate your feedback. Should your travels bring you back to Sydney in the future, we would be honored to welcome you back to Novotel Sydney International Airport for another exceptional stay.Warm regards,Guest Relations TeamNovotel Sydney International Airport.

8/10 – Gut

Jesse, Turner

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im März 2024
Antwort von Guest Relations Teams am 16. März 2024
Dear Jess,Thank you for choosing to stay at Novotel Sydney International Airport and for taking the time to leave us a review.If there were any specific aspects of your stay that you feel we could have improved upon to earn that fifth star, please do not hesitate to let us know. Your satisfaction is our top priority, and we strive to exceed expectations whenever possible.We hope to have the opportunity to welcome you back to Novotel Sydney International Airport in the future and provide you with a five-star experience from start to finish.Warm regards,Novotel Sydney International Airport