Innen-Whirlpool

Bewertungen von The Nordic Lodge

2.5 out of 5
The Nordic Lodge
1036 Lincoln Avenue, Steamboat Springs, CO

Bewertungen

9,2

Wunderbar

709 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
214 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
40 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
25 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
12 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,6/10

Personal & Service

8,6/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Tammy

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM Jason Johnson am 21. Mai 2024
Thank you for your rating, Tammy. Please come back again and let us deliver the 5 out 5 rating you want! Thank you again and have a great day!

4/10 – Schlecht

JAMES

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is a dive hotel. The check-in staff was rude. The room had no soap or shampoo and no towels. The property was dirty. There were garbage bags on the floor outside my room.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 17. Mai 2024
Dear James,Thank you for your feedback. We sincerely regret to hear that your recent stay did not meet expectations. What you have described does not convey the high-quality experience we are known for, and we appreciate your bringing these issues to our attention. Our team is addressing these concerns promptly, and we are continuing to make unique and fascinating updates to our property. We appreciate your input and hope to have the opportunity to make things right in the future.

8/10 – Gut

David P

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Great location, but the TV didn't work and there was no hair dryer.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 3. Mai 2024
Dear David,Thank you for taking the time to provide your review of Nordic Lodge of Steamboat Springs. We are delighted to hear that you found our location appealing. Your feedback regarding the TV and hair dryer is appreciated as we continually work to improve our guest experience. We hope you will stay with us again soon.

8/10 – Gut

Jennifer

Mit der Familie gereist
The beds were very comfortable and clean. Easy parking and efficient rooms. Advertised that breakfast was included but it was not.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 25. Apr. 2024
Dear Jennifer,It was our pleasure to provide you with clean, comfortable accommodations, and we're glad your overall stay was pleasant. While we are not offering breakfast any longer, we are offering many new upgrades and enhancements here on our property, including new flat-screen TVs, Magnetic Key Card Locks, new linens and drapery, enhanced telephone, cable television, and internet services, among other improvements. Please come visit us next time you're in town to experience all the new amenities and services we have to offer. Thank you again for your feedback. Have a great day!

10/10 – Hervorragend

E. Andres

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Conveniently located to “downtown” shops/restaurants/bars. Shuttle bus stop outside for going to ski resort. Friendly staff. Older motel but well maintained (had just installed new cardkey door locks). Pet-friendly, as some guests had dogs with them. New building construction next door was only mildly disruptive and should be finished soon.
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

dexa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von GM Jason Johnson am 25. Apr. 2024
Glad you had a great stay, Dexa! We look forward to you staying with us again next time you're in the Yampa Valley! Thank you for the 5 out of rating! Have a great day!

8/10 – Gut

eric

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Located conveniently close to restaurants and the Yampa River. Nice hot pool.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 23. Apr. 2024
Dear Eric,Thank you for staying at Nordic Lodge of Steamboat Springs. We are happy to hear that you enjoyed your stay and took full advantage of the hotel's location and amenities. We look forward to hosting you again soon. Thank you again for your review.

2/10 – Ungenügend

Justin

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
They rented us a room while starting construction next door at 8 am. Worst experience ever!
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Relations am 8. Apr. 2024
Dear Justin,We are disappointed to hear your stay was not as restful as you'd hoped. We sincerely apologize for any inconvenience caused by construction noises. Rest assured, we will be looking into how to minimize the effects of this going forward. We hope you'll consider coming back to join us again; we're confident that we can deliver an even better stay.

4/10 – Schlecht

Greg

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
There was no hot water
Aufenthalt von 1 Nacht im März 2024
Antwort von GM Jason Johnson am 3. Apr. 2024
Thank you Greg for your feedback. We work hard to provide you and all our guests a clean, comfortable, and affordable stay. We look forward to having you stay with us again in the future and allow us to provide you a 5 out of 5 experience. Thank you again Greg and have a great day!

6/10 – Okay

HARVEY

Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Construction noise awoke us early in the morning Barking dog in adjacent room was distracting Shower curtain had mold TV in bedroom did not work Other than these issues, front desk person was nice and location had good access to restaurants and shops
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 1. Apr. 2024
Dear Harvey,Thank you for your feedback. We're glad our friendly staff and convenient location added to your experience. However, we apologize for any concerns about cleanliness and noise. Our team is always happy to assist in situations like this. Should you be in the area again, please consider coming back to see us.

8/10 – Gut

Eric

Aufenthalt von 1 Nacht im März 2024
Antwort von GM Jason Johnson am 26. März 2024
Thank you Eric for your 4 out of 5 ranking! We hope you enjoyed everything Steamboat Springs has to offer and had a clean, comfortable, and affordable stay! We are very glad you chose to stay with us and are looking forward to seeing you next time you're in the Yampa Valley! Have a great rest of your week!

10/10 – Hervorragend

Jeffrey

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location walking distance to all of downtown and bus beyond!! Bed was comfortable and place was clean. Would stay again
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 27. März 2024
Dear Jeffrey,Thank you for your review of Nordic Lodge of Steamboat Springs! We strive to provide nothing but the best experiences for our guests. As such, we're ecstatic to hear you enjoyed our excellent location, comfy beds, and high standards of cleanliness. It was a pleasure to host you, and we look forward to welcoming you back for another terrific getaway.

6/10 – Okay

Ben

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Our room was cleaned out while we were out skiing. Our food in the tiny refrigerator was removed. Front desk denied that anyone had been in the room. Note that the room may look large in the pictures, but it is not. That said, the dressers were plenty large and beds very comfortable.
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 27. März 2024
Dear Ben,Thank you for taking the time to let us know your thoughts about your recent visit. We are disheartened to hear about your experience and have shared your comments with the appropriate team members for further review. Nevertheless, your feedback is greatly valued, and we're glad our beds and dressers exceeded your expectations. It would be our pleasure to host you again anytime.

8/10 – Gut

James

Gut: Sauberkeit und Personal & Service
The fact that you can walk across the street and catch the free bus to the ski resort
Aufenthalt von 6 Nächten im Februar 2024
Antwort von General Manager am 27. März 2024
Dear James,Thanks for staying at Nordic Lodge of Steamboat Springs. Our lodge offers an ideal downtown location, and we hope you had a fantastic experience in Steamboat Springs. Our team would love to see you again when your adventures bring you back to town!

6/10 – Okay

john

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
Well located.
Aufenthalt von 3 Nächten im März 2024
Antwort von General Manager am 21. März 2024
Dear John,We are happy that our location was convenient for you; however, it appears there may have been some parts of your stay where we fell short of your expectations. Our team is constantly searching for ways to enhance our guest experience, so please reach out to us offline with any suggestions on what we could've done better. The next time you're in the area, we hope you'll give us another chance to elevate your impression of our property.

4/10 – Schlecht

Nicholas

Aufenthalt von 4 Nächten im März 2024
Antwort von GM Jason Johnson am 3. Apr. 2024
Thank you Nicholas,We appreciate your feedback and we wish to make your next stay a 5 out 5 experience. We will do our best to make your next stay a comfortable, clean, and affordable stay. Thank you and have a great day!

8/10 – Gut

David

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Room was nice. Big construction projects going on next door so parking lot was a bit crowded.
Aufenthalt von 1 Nacht im März 2024
Antwort von GM Jason Johnson am 22. März 2024
Thank you for your feedback, David!We are happy that you found our room to be spacious enough for you. The parking lot does get quite full when we are sold-out. The new City Hall and Fire Dept. HQ next door is going to be a beautiful complex when completed. Come back and stay with us again and see it when opens in the fall! Thanks a gain David and have a great day!

4/10 – Schlecht

Susan

Mit dem Partner gereist
We were charged an “amenities” fee the day after we left. We were not told this upon checkin.
Aufenthalt von 2 Nächten im März 2024
Antwort von GM Jason Johnson am 22. März 2024
Good Afternoon Susan,We are sorry to hear that you were unhappy about the amenities fee. Our Front Desk takes a secondary card for incidentals at check-in. We will work at making sure they convey that message each and every time to our guests. We hope you come see us again. Thank you again Susan and have a great weekend.

10/10 – Hervorragend

Douglas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von GM Jason Johnson am 10. März 2024
Thank you for the 5 out of 5, Douglas! We are very happy you enjoyed your stay. We hope to see you again! Thanks again and have a great day!

4/10 – Schlecht

Eric

Mit einer Gruppe gereist
Cozy room
Aufenthalt von 1 Nacht im März 2024
Antwort von GM Jason Johnson am 5. März 2024
Thank you Eric for your review and rating.I am happy you found the room cozy! We strive to be the clean, comfortable, and affordable choice for downtown Steamboat Springs! We look forward to seeing you again! Thank you and have a great day!

6/10 – Okay

William

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von GM Jason Johnson am 28. Feb. 2024
Good Evening William,We thank you for your review and rating. We hope you see stay with us again and we can earn a 10 out 10. So many upgrades and improvements have already happened and many more coming, we are confident you'll be satisfied with the clean, comfortable, and affordable stay in the heart of downtown Thank you again William. Have a great evening!

4/10 – Schlecht

James

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
This "Nordic Lodge" was way over rated at 9.2, and way too costly for a tiny room with no breakfast. The pool was empty, as in, lacking water. And the hot tub was thick with scum-bubble greasy froth, and smelled toxic. I would never climb into a tub in that repulsive condition. At almost $300/night it was highway robbery of the worst kind. In ghe morning they allowed a blue-smoke deisel truck idle for 45 minutes and the whole place, including the lobby, smelled like a burned-out oil barrel.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM Jason Johnson am 18. Feb. 2024
Good Morning James,We thank you for your feedback. Our pool is an outdoor pool,it is not possible to safely maintain it in a climate where we get several feet of snow and temperatures dip into the negatives. Our hot tub has its chemical levels and pH is tested daily. We don't have any control over our guests warming up their vehicles, we apologize. Diesel engines do need to warm up more than gasoline engines, with such cold temperatures especially. We hope you have a great day and regret you didn't enjoy your stay. Thank you again for your feedback and have a good day.

4/10 – Schlecht

Henry

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von GM Jason Johnson am 16. Feb. 2024
Thank you Henry for your rating. We try to our best to assure that each and every stay is the absolute best it can be. We want you to have an affordable, comfortable, and clean room with us and enjoy the wonderful downtown that Steamboat Springs is known for. We hope you come back to stay with us again and show you the hospitality we are known for. Thanks Henry and have a great day!

10/10 – Hervorragend

Todd

Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM Jason Johnson am 17. Feb. 2024
Good Morning Todd,Thank you very much for your 10 out of 10 rating!Our guests having a great stay is our goal! We hope you enjoyed our proximity to all that downtown Steamboat Springs has to offer. If you ski or board, we hope the conditions were exceptional. We will be here on your next visit and look forward to seeing you again! Thank you again and have a great day!

10/10 – Hervorragend

Vincent

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay, TV not working in room, everything else was fine.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM Jason Johnson am 13. Feb. 2024
Good Afternoon Vincent,We are very happy that you gave us a 10 out of 10 rating. I am glad your time was enjoyable and you had a chance to take advantage of our fabulous downtown location and if you're a skier, had an opportunity to get out on the hill at the resort! We hope to see you again! We want to thank you again and hope you have a great day!

4/10 – Schlecht

Ray

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
This is 1980’s cheap motel priced at over $300 a night! No facilities apart from a very dated room that is only serviced by begging the maids! Only saving grace is the location.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von GM Jason Johnson am 12. Feb. 2024
We appreciate your feedback, Ray. We are currently updating, upgrading, and refreshing our entire property. New linens and drapes, magnetic key card entry, and more. We offer daily housekeeping upon request. Our location is definitely a major advantage we have for those wanting to experience downtown and we are glad you were able to do that. We thank you for staying with us and hope you have a good day.

2/10 – Ungenügend

Steve

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von GM Jason Johnson am 12. Feb. 2024
Steve, We appreciate you leaving us a rating. We wish you would have had a better stay with us. Our team is doing our best to provide our guests with a clean, comfortable, and affordable stay. We will continue to do our best to provide that service and hope you give us a chance to serve you again. Have a good day.

2/10 – Ungenügend

Catterin

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I paid almost a thousand dollars to stay at this "hotel". Its a Motel not a Hotel, 90's decor and sheets all nastry and disgusting. Smelled like an old ladies house. On top of the 1.000 i paid they charged 100$ extra for "amenities" (2 coffees) and the wifi. Wish was NEVER used. And they charge $25 a day for a pet. Over all felt robed. The front desk is never working.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von GM Jason Johnson am 5. Feb. 2024
Catterin,We appreciate your feedback. We're sorry you did not have an enjoyable stay with us. We do our very best to ensure the most affordable, clean, and comfortable stay possible at a location that is second to none in our town. We do have an amenities fee of 5 a day for parking, Wi-Fi, and all day refreshments in the lobby. The Pet Rent is 25 a day. We will take your observations under advisement. Thank you and have a good day.

8/10 – Gut

Jennifer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2024
Antwort von GM Jason Johnson am 5. Feb. 2024
Thank you Jennifer for a 4 out 5 rating! We hope we had a part to play in your enjoyable time here in Steamboat Springs! Next time you are here, we wish to be your choice for a clean, comfortable, and affordable stay in an amazing location! We thank yo for staying with us and hope you have a great day!

8/10 – Gut

Tricia

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Januar 2024
Antwort von GM Jason Johnson am 4. Feb. 2024
Thank you Tricia for your 8 out of 10 rating! We hope our staff and the work they do provided you with an affordable, comfortable, and enjoyable stay. We look forward to being able to deliver you with the same level of service on your next visit to the Yampa Valley! Thank you again Tricia, have a wonderful day!

8/10 – Gut

Mark

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Antwort von GM Jason Johnson am 30. Jan. 2024
We thank you for your 4 out of 5 rating! We hope you had a great time in the Yampa Valley. We're glad you had an enjoyable stay and were comfortable in our accommodations. Have a great day.

4/10 – Schlecht

Kerri

Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM Jason Johnson am 29. Jan. 2024
Thank you for your rating, Kerri. We hope you will come stay with us again and we have a chance to improve your experience. We thank you for staying with us and hope you had a great time in Steamboat Springs. Have a nice day!

6/10 – Okay

Lynnette, Highlands Ranch

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM Jason Johnson am 23. Jan. 2024
Thank you Lynette for your review. We hope you had a pleasurable stay in the Yampa Valley, We're glad to have you as a guest anytime. Thank you again and have a great day.

4/10 – Schlecht

Travis

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Overall experience wasn’t very nice.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von GM Jason Johnson am 22. Jan. 2024
We are sorry Travis you did not have an overall great experience. We are always doing our best to provide our guests with a comfortable, affordable, and enjoyable stay. We hope you come back to see us and have such an experience with us. Thank you for your feedback. Have a great day.

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Used to be great, not so great now
I’ve been staying here for years. It’s been a great locals hotel. The new owners and their staff don’t seem to care about the conditions of the rooms, facilities, etc. my door would only stay shut with use of the deadbolt, there was a sack of trash left at the bottom of the stairs when I checked in at 8PM. Roll away bed left in the open walkway overnight.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von GM Jason Johnson am 22. Jan. 2024
Dear Anonymous, I wanted to thank you for the feedback and assure you that we absolutely do care about rooms and facilities.We sometimes overlook things that we should be more cognizant of and apologize we overlooked the two items you mentioned. We appreciate the chance to do better in our pursuit of offering you a great guest experience and sincerely hope you give us a chance to do so for you in the future. Again we apologize, we thank you, and hope you have a great day!

2/10 – Ungenügend

Suzzette

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
HORRIBLE EXPERIENCE. Roads were closed due to storm so decided to stay overnight. Booked w Expedia. Arrived at 4PM. Was told room not cleaned yet but would be ready by 5PM. 14 rooms to be cleaned w only one housekeeper per front desk person. Same thing was happening to other people so hotel office was full of people. Numerous people turned away w reservations from Expedia because rooms were not only not clean but overbooked - they were the lucky ones. Front desk person left office at around 4:45 saying he was going to go clean two of the rooms himself. Returned around 6:15 saying the same “14 rooms yet to be cleaned w only one housekeeper”. So In other words no rooms had been cleaned by anyone in 2 hours 15 minutes. Hate being lied to. Left and cancelled reservation. Since there was a storm the remaining rooms left in town were $570 minimum at second rate hotels and went up steeply from there. Run don’t walk away from this place!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM Jason Johnson am 22. Jan. 2024
Dear Suzette,Emergency road closures can play havoc on all our lives. We were not expecting a road closure, so we did our best to accommodate a late surge in reservations. Neither Expedia nor we ever want to overbook our property, but with so many simultaneous people booking, the system did not work the way we all hope and expect it to. We apologize we couldn't be more helpful in a more timely manner for you. Our staff did their best to mitigate the reservations being booked. We apologize. Thank you and have a great day.

10/10 – Hervorragend

Kimberly

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Great lodging option in downtown steamboat. The hot tub was questionable, had a weird smell and wasn't extremely clean. Front desk staff was hard to get ahold of.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von GM Jason Johnson am 11. Jan. 2024
Good evening Kimberly,We appreciate your 5 out of 5 rating. We check the pH levels everyday. The water is perfectly safe and clean, be rest assured. If it's not safe, we shut the spa down. We have hard water and it doesn't smell like bleach because we do not over chlorinate it. We are a small staff and we wear a lot of hats! We may be doing laundry, shoveling, running supplies to a room, any number of things! We always have a phone on us to reach us! Thank you for the feedback and glad you had a 5 out 5 stay. We look forward to seeing you again! Have a great day!

10/10 – Hervorragend

Matthew

Geschäftlich gereist
Gut: Sauberkeit
The beds are comfortable and staff are friendly.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM Jason Johnson am 11. Jan. 2024
Thank you Matt for your compliment to the staff! We recently upgraded our mattresses and bedding, glad to know you had a 5 out of 5 stay! Have a great day and we hope to see you again!

2/10 – Ungenügend

Jack

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The room was fine. However they took my credit card for incidentals. I had paid in full for the room on Expedia. The Nordic lodge charged my credit card not for incidentals, but for the full price of the room. Now I get to spend time with my credit card company trying to get a refund. Stay away unless you like chasing down and getting refunds for billing errors.
Antwort von GM Jason Johnson am 10. Jan. 2024
Good Afternoon Jack,I refunded your credit card this morning. I apologize we made a mistake and ran the wrong card. In the future, please don't hesitate to reach out to me and I will gladly assist you with any issues you may have. I look forward to seeing you again. I hope you have a great day!

2/10 – Ungenügend

Stace

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Downgraded room, no compensation
I have stayed at the Nordic Lodge for decades. It was dated, but the location was great, the staff was kind and the rooms well maintained. The hotels recently came under new ownership. It has not been a good change. I booked a comfort room with one queen bed, listed as 225 sq'. When we arrived we received a room less than 90 sq' with a full sized bed. When I spoke with the front desk I was told they were over booked and they offered a partial refund if I cancelled and moved to another hotel. But the whole town was sold out. Our friends who were also booked at Nordic Lodge received a 7 hours before check in and they were told the hotel was over booked and their reservation had been cancelled. The room downgrade without compensation was the worst part, but we didn't have hot water in the shower. One of the walls was 2 sheets of plywood screwed to the studs. The table was melted. A wheel kept falling off the chair. The hot tub was drained and not usable. And basic amenities you would expect like soap and shampoo were not in the room. The amount of dust made it clear the room had not been cleaned. I'm attaching photos so you can see, the bed was 4" from one wall and 6" from the other, thick dust, melted table, stained sheets, holes in the doors, etc.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von GM Jason Johnson am 22. Jan. 2024
I fully appreciate you expecting receiving one room and another being delivered a different one. It is unfortunate and regrettable. It was not what we meant to have happen intentionally. It was a matter of circumstances not within our control. We provided you with the last room we available in our inventory. We wanted to provide you with a clean and comfortable accommodation. It was a smaller unit, granted, but we did not want you to not have an accommodation or pay a higher rate at another property on a very busy time here in Steamboat Springs. I apologize we could not meet the expectations you had for your stay with us, but I hope your stay was as pleasant as it could have been in spite of that fact. Again we apologize, we were trying to do our best, we hope you will give us a chance in the future to do right by you. Thank you and have a great day.

8/10 – Gut

Denise

Gut: Sauberkeit und Personal & Service
Futon was pretty worn & uncomfortable. Otherwise, everything was good for a one night stay.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM Jason Johnson am 10. Jan. 2024
Thank you Denise, we appreciate the feedback. We are doing various upgrades and improvements to our units, We are going to be putting new sleeper sofas in our units. So on your next visit, we will give you an even better stay and earn you a 5 out of 5 rating! Thanks again Denise and have a great evening!

2/10 – Ungenügend

Cory

Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM Jason Johnson am 8. Jan. 2024
We wish you would have had a better stay with us. We work hard at doing our best to create a great stay for our guests. We hope you give us a chance to provide you with the exceptional service you expect and deserve. Thank you Cory and have a great day!

6/10 – Okay

Scott, Omaha

Aufenthalt von 1 Nacht im Januar 2024
Antwort von GM Jason Johnson am 24. Jan. 2024
Thank you Scott for your rating. The property is undergoing many new upgrades to our rooms and facilities and sincerely hope you come back to see us again and have a pleasant stay here in Steamboat Springs!

8/10 – Gut

Sean

Mit der Familie gereist
Gut: Personal & Service
Aufenthalt von 2 Nächten im Januar 2024
Antwort von GM Jason Johnson am 7. Jan. 2024
Thank you Sean for your 4 out of 5 rating! Glad you had a great stay! We'll see you next time! Have a great day!

10/10 – Hervorragend

Xara

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The motel is good for a short stay. The staff is very helpul, the room was large and we had booked for a night. We got checked in very quickly, Expedia did a good job to find us a good deal. The night rate was very high although. On downside, parking can be challenging, our TV and Microwave was not functioning well and linen had stains. Just need to make it better for guests to appreciate the service they pay for. Overall i would give a 4 /5 rating
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GM Jason Johnson am 3. Jan. 2024
Good Morning Xara,We want to thank you for your rating and the feedback you provided. We are looking into the appliances not working properly and are rectifying that as quickly as possible. We understand when we are near capacity, the parking can be a bit of an issue, but we do provide a parking space for every room. Thank you again for your feedback. We hope you had a wonderful time here in our town and choose us again next time you stay! Have a great day!

10/10 – Hervorragend

Jill

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cozy. Right downtown
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GM Jason Johnson am 3. Jan. 2024
Jill, we thank you very much for the 10 out of 10 rating! We're glad you found the room cozy and you took full advantage of our fantastic location in the heart of downtown! I want to thank you again and have a great day!

10/10 – Hervorragend

Katherine

Mit der Familie und kleinen Kindern gereist, Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Our family loves this place! Down to earth, great location. 👍
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von GM Jason Johnson am 30. Dez. 2023
We very much appreciate your 5 out 5 rating, Katherine!We are happy you and your family love this place as much as we do! We do our best to make an inviting environment to make everyone feel welcome. As always, we feel very fortunate to be located in the heart of downtown and are glad you appreciate it! Thank you again and have a great New Years!

10/10 – Hervorragend

Hugo

Great quick spot!!
The lady at the front desk was very kind and warm. Awesome short stay!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GM Jason Johnson am 26. Dez. 2023
Thank you Hugo for a 10 out of 10 rating! Very much appreciated! On behalf of the Front Desk Agent, thank you again! Very glad you had a great stay and we hope to see you next time you are in town for a quick stay or a longer one! Take care and have a great day!

10/10 – Hervorragend

Wendy

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Frequent visitor
Always wonderful! See you next month!
Aufenthalt von 1 Nacht im November 2023
Antwort von GM Jason Johnson am 15. Dez. 2023
Thank you Wendy! We are glad we are keeping standards to meet the expectations for our first time guests and frequent visitors alike! The 10 out of 10 rating is an honor. Thank you again and we'll see you next month!

10/10 – Hervorragend

Robert

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von GM Jason Johnson am 15. Dez. 2023
Thank you Robert for your 5 out of 5 rating! We appreciate your staying with us and hope you had a terrific time here in our town! Hope to see you on your next visit! Thanks again and have a great day!