Außenpool

Bewertungen von Cortsland Hotel

3 out of 5
Cortsland Hotel
Upper Gambles, St. John's, Antigua

Bewertungen

7,0

Gut

22 von insgesamt 79 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
23 von insgesamt 79 Gästebewertungen haben eine Bewertung von 8 - Gut" "
17 von insgesamt 79 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 von insgesamt 79 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
11 von insgesamt 79 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

7,6/10

Personal & Service

6,8/10

Ausstattung

6,6/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

melanie

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
totally run down facility, and super expensive for what it is so extremely bad value for money. room wasnt equipped with basics, promises to rectify not kept. staff try but not very hard, or not at all. pool was broken everywhere, dirty and did not seem hygenic. when checking out no one was interested in feedback, or if i enjoyed the stay. the whole place is deperately missing an intensive update and a loving touch, facilties and staff
Aufenthalt von 1 Nacht im April 2024
Antwort von Hazel am 8. Apr. 2024
Thank you for your review.

10/10 – Hervorragend

Reginald A, Billerica

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Quiet, easy walk to downtown, clean, awesome service
Aufenthalt von 4 Nächten im Mai 2024

4/10 – Schlecht

WILLIAM

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The staff were lovely. The property is old, and showing its age. Parking lot is now starting to act as storage for derelict boats and cars. Location is not a convenient spot, as there are no restaurants close by - the restaurant at the hotel was not open. Room was clean, but the condition is long overdue for renovation. I will again state that the staff were exceptional.
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Doolchand

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Property has very good potential. Needs to modernize
Aufenthalt von 4 Nächten im April 2024
Antwort von Patricia am 19. Mai 2024
Dear Doolchand thanks for your review. We are presently in the process of modernizing the rooms and public area at Cortsland, which we anticipate would be completed by December 2024. We look forward to hosting you at the newly renovated property.

10/10 – Hervorragend

Emily, Barre

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Hazel am 23. Apr. 2024
Dear Emily,Thanks very much for your review. We are happy that you enjoyed your stay with us.

10/10 – Hervorragend

ALCEDO

Aufenthalt von 2 Nächten im März 2024
Antwort von Hazel am 6. Apr. 2024
I am happy that you enjoyed your stay with us. Thanks for your review.

8/10 – Gut

kRISHNADAT

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a wonderful night stay. Visited the lush garden. Would love to go there again hopefully during the summer months.
Aufenthalt von 1 Nacht im März 2024
Antwort von Hazel am 21. März 2024
Hello kRishnadat thanks very much for your review. We look forward to hosting you again!

4/10 – Schlecht

Lydia

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hazel am 21. März 2024
Thank you for your feedback.

10/10 – Hervorragend

Elisabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing customer service!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hazel am 21. März 2024
Hello Elizabeth, thank you for your feedback. It is greatly appreciated.

4/10 – Schlecht

ALDRIE

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hazel am 21. März 2024
Thanks for your feedback.

2/10 – Ungenügend

Dalia Gabriela

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Hazel am 21. März 2024
Thanks for your feedback.

6/10 – Okay

Jacqueline

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Stayed for a night and it was good.
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Arlene

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Januar 2024

6/10 – Okay

Lillith

Gut: Sauberkeit und Personal & Service
Rooms are spacious, amenities are mostly provided. No cups spoons, paper towels. The cost of a meal is very high and ordering is complicated
Aufenthalt von 4 Nächten im Januar 2024

8/10 – Gut

Aliethea

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Hazel am 21. März 2024
Thank you for your feedback. It is greatly appreciated.

10/10 – Hervorragend

cecilia

Wonderful Kind staff
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Alicia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My son and I had a wonderful time. We arrived on Christmas Day but had no idea the outside dining options were very limited. The staff accommodated us with lunch and dinner and breakfast the next morning. They also assisted with booking our morning tour. We are thankful for everyone at Cortsland for making our holiday a joyous experience.
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

charma

Quiet
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

subash

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von Hazel am 21. März 2024
Your feedback is greatly appreciated. Thanks very much.

10/10 – Hervorragend

Chantal

Aufenthalt von 1 Nacht im November 2023

6/10 – Okay

Joan

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Proximity to Cedar Valley and the courteous staff. The menu is limited and the need to have a 3 hour notice for food is an inconvenience Rooms are missing simple necessities such as bottle openers, the availability of pepper sauce with food etc
Aufenthalt von 4 Nächten im Oktober 2023

8/10 – Gut

Jason

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were efficient and polite.
Aufenthalt von 3 Nächten im Oktober 2023

8/10 – Gut

Jason

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Staff was extremely friendly and helpful. Facilities are a bit dated but well kept. Cold AC in bedrooms, beer and wine available on site but no dining within walking distance.
Aufenthalt von 1 Nacht im Oktober 2023

4/10 – Schlecht

Sandra

Mit der Familie gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
There were six of us in my group, children 9, 14, 15; we arrived on a Sunday and had a few 29" suitcases, the receptionist was abrupt even with us checking in, pretty much saying "I need passports for everyone" nothing much before and nothing much after. I felt she didn't want to work on a Sunday. The room was on the second floor, approximately 12-14 steps going up, the receptionist is the same person who took us to our room, she was all the way at the top of the steps when I had to call to her and ask her if there was an elevator or someone to help take the bags up, she said "no, no one is working", and that there were no rooms on the first floor. I said we have a lot of bags, that's when she came back down to take my handbag, which is the only item she carried up, never thinking of any options. ROOMS: the set up is one space with a common/shared living room & kitchen, then two rooms (one with two beds and one with three beds). Our room had 3 beds, 1 squeaked loudly, the windows wouldn't close, one of the windows was cracked, on the last day I saw that one of our pillows was rolled up foam padding (similar to what is in a cushion) and the pillow was torn he beds only had the top sheet (no bed cover). the grounds are beautiful, the pool is nice, nothing is really walkable, the beach requires a taxi. Perfect if you don't want to do much and/or don't have high expectations. one of the sliding doors is accessible to outside and was a struggle to lock, common space was stifling
Aufenthalt von 2 Nächten im September 2023
Antwort von Cortsland Hotel Management am 12. Sept. 2023
Dear Sandra, thank you for your feedback. You would have booked a room with 3 beds for your group of 6 persons. All our triple rooms are located on the second floor. I would like to apologize on behalf of our staff as you indicated that you were not pleased with the service provided by the receptionist on check in. However, I find it surprising as we have always received good feedback on our receptionists. I must indicate that it was the same receptionist who requested permission to provide you with an additional room which was located next to the room you originally booked and was given to you complimentary for your entire stay. Please note that our listing on Expedia clearly states that the hotel does not have an elevator, and highlights other places that are within walking distance to the hotel. We will address the other issues raised to ensure that all our guests have a comfortable stay with us.

10/10 – Hervorragend

Rhiannon Delyth

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im August 2023
Antwort von Cortsland Hotel Management am 10. Sept. 2023
Hello Rhiannon, thank you for taking the time to complete the review. It certainly was a pleasure hosting you at Cortsland. We really appreciate your business and look forward to having you stay with us in the near future.

6/10 – Okay

BRIAN

Low internet service
Aufenthalt von 3 Nächten im August 2023
Antwort von Hazel am 9. Sept. 2023
Dear Brian, thank you for your feedback. I am happy to report that we have upgraded the internet system at the hotel and we now have very strong signal in all the rooms and public area.

6/10 – Okay

Reuben

Mit der Familie gereist
The property is generally clean and well serviced. However some more amenities such as coffee and cream should be provided, including bottled water. I would recommend the property to others. Nice quiet place.
Aufenthalt von 3 Nächten im August 2023
Antwort von Cortsland Hotel Management am 10. Sept. 2023
Dear Reuben,Thanks for your feedback which is greatly appreciated. The hotel usually provides, bottled water, tea, coffee and cream in the rooms upon arrival. Happy that you would recommend our facility to others. We appreciate your business and hope to see you back at Cortsland in the near future.

8/10 – Gut

Michael, Tortola

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Friendly and helpful staff
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Cortsland Hotel Management am 10. Sept. 2023
Thank you for taking the time to complete a review. I am happy that you enjoyed your stay at Cortsland. We hope to see you back in Antigua one day.

8/10 – Gut

Ludson

Aufenthalt von 7 Nächten im Juli 2023

8/10 – Gut

Jhonny

Aufenthalt von 7 Nächten im Juli 2023

10/10 – Hervorragend

Lisa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very friendly, kind, effecient staff. Straightforward, quick check in. Tasty breakfast with accompanying fresh fruits. Comfortable rooms with much needed air conditioning. Beds comfortable and rooms spacious. Good distance from the airport and travel arrangements on demand arrived in a very timely manner. Beautiful well manicured grounds. A good lay over for a night. Thank you!
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Receptionist Ms. Andre am 6. Juli 2023
Thank you so much Ms. Lisa, we are extremely happy that you enjoyed your stay with us.

10/10 – Hervorragend

Nathan

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Juni 2023
Antwort von Receptionist Ms. Andre am 14. Juni 2023
Thank you Nathan, we are happy that you enjoyed your stay with us.

10/10 – Hervorragend

Steve

Aufenthalt von 1 Nacht im März 2023

10/10 – Hervorragend

Reginald A, Billerica

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff. Large, quiet rooms. Walkable access to downtown
Aufenthalt von 6 Nächten im Februar 2023

8/10 – Gut

Latoya

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My experience was a pleasing one. The premises were very clean and staff was amazingly helpful. Definitely recommend
Aufenthalt von 1 Nacht im Februar 2023

10/10 – Hervorragend

Philip

Aufenthalt von 2 Nächten im Februar 2023

8/10 – Gut

Joanne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were great and very helpful Our room was comfortable However, the website states that Our dining room is well known for its West Indian specialities and continental favourites. Savour tropical drinks poolside or in the cozy lounge. This was not open during our stay and there was no ‘shuttle’ to the beach which was one reason for choosing this hotel We didn’t have a toaster, enough plates, any oven proof dishes to prepare meals in the oven or knives to prepare the food But we had a very relaxing holiday and enjoyed eating al fresco on our balcony Thank you
Aufenthalt von 17 Nächten im März 2022
Antwort von Cortsland am 22. März 2022
Hi Joanne, Thank you for your comments. We do have Shuttle service on request to and from the Airport or anywhere you would like to go around the Island. Due to our low occupancy, most of our services are on request.

8/10 – Gut

heilie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good for the price and very friendly
The staff was very friendly and the location was good very easy to walk to the store or down to the port to do some shopping was a good place to sleep if you want somewhere to stay that isn’t all inclusive this would be a good place the front staff was very helpful if you need help getting a taxi as well overall would recommend
Aufenthalt von 7 Nächten im März 2022
Antwort von Cortsland am 22. März 2022
Hi Heilie, Thank you for your review and we hope to see you again

10/10 – Hervorragend

Ian

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
The property is a bit tired and a little off the beaten track but the staff more than make up for it. Unbelievably helpful.
Aufenthalt von 9 Nächten im März 2022
Antwort von Cortsland am 22. März 2022
Hi Lan, Thank you for your feedback we welcoming your comment and will make improvements on these areas.

4/10 – Schlecht

marilyn

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was pleasant and friendly. However, they were not open with offering dining options available on premises, which I found quit disturbing. No brouchers or mention of services availability.
Aufenthalt von 4 Nächten im Februar 2022
Antwort von Cortsland am 15. März 2022
Thank you for your stay with us at Cortsland Hotel. Thank you for your feedback and we will improve on the dinnig options available.

10/10 – Hervorragend

Colin

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
We only required an overnight stay and this was go
Aufenthalt von 1 Nacht im Januar 2022
Antwort von Cortsland am 15. März 2022
Thank your for your stay with us at Cortsland Hotel

6/10 – Okay

Alisbelice

Aufenthalt von 2 Nächten im Januar 2022
Antwort von Cortsland am 22. März 2022
Thank you for your stay with us at Cortsland Hotel and we look forward to welcoming you back

8/10 – Gut

Keston

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2021

10/10 – Hervorragend

Villett

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2021

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
It was good
Aufenthalt von 4 Nächten im August 2021

2/10 – Ungenügend

Verifizierter Reisender

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2021

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice family run business with personal touch. In quiet area conducive for undertaking business work. Second time staying at hotel and satisfied with service both times
Aufenthalt von 1 Nacht im März 2021
Antwort von Cortsland Hotel am 20. Apr. 2021
Thank you so much for staying with us. We are happy that you had a wonderful time.

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 9 Nächten im Januar 2021
Antwort von Cortsland Hotel am 20. Apr. 2021
Thank you for your stay and we look forward to welcoming you again in the future.

6/10 – Okay

Nikeva

Geschäftlich gereist
Gut: Sauberkeit
Very comfortable hotel will return
Aufenthalt von 1 Nacht im Januar 2021
Antwort von Cortsland Hotel am 22. Jan. 2021
Thank you vey much. glad you had a wonderful time. We look forward to seeing you again.

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 4 Nächten im Oktober 2019