It is obviously a well run establishment. I normally have stayed at other hotels in my past 5 years of visiting Spokane. But, I feel like I have found a new place to stay when I'm there. The staff was great. They got me checked in quickly. they were friendly and helpful. The breakfast was really good. The staff made sure the food was fresh and well stocked. They were friendly. The room was nice and clean. They accomidated me with a ground floor room like I asked for. Even though it was busy because of a big basketball tournamant, it was not too chaotic, which I appreciated. Well, done!