Kajakfahren

Bewertungen von Quality Inn South Lake Tahoe

2.5 out of 5
Quality Inn South Lake Tahoe
4127 Pine Blvd, South Lake Tahoe, CA

Bewertungen

7,8

Gut

386 von insgesamt 1014 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
318 von insgesamt 1014 Gästebewertungen haben eine Bewertung von 8 - Gut" "
148 von insgesamt 1014 Gästebewertungen haben eine Bewertung von 6 - Okay" "
96 von insgesamt 1014 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
66 von insgesamt 1014 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

8,4/10

Personal & Service

7,2/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
Großes Motel über mehrere Gebäude verteilt. Gebäude in die Jahre gekommen. Kein täglicher Zimmerservice. Frühstück ist gut.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von MP - Guest Relations Manager am 10. Dez. 2023
Hello Valued Customer, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

4/10 – Schlecht

Jacqueline

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2023
Antwort von MP - Guest Relations Manager am 10. Sept. 2023
Hello Jacqueline, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 – Okay

Alexander

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Leider alles sehr heruntergekommen. Treppenhaus und auch Zimmer.
Aufenthalt von 1 Nacht im August 2023
Antwort von MP - Guest Relations Manager am 28. Aug. 2023
Hello Alexander, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 – Okay

Werner U.

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Für 1 Nacht in Ordnung
Hotel war uns bekannt aus Vorjahren, Zimmer Grösse und Ausstattung entsprechend der Kategorie, Frühstück sangebot entsprach nicht einmal dem Kontinentalen, wir waren 3 Nächte, gute Nähe dem See.
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Annie am 14. Juni 2022
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 – Ungenügend

Nicolas

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Me entregaron un cuarto sucio , olía a feo , mejor dicho lo peor la habitación que me entregaron
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Saswata

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
No significant view from room though it was mentioned as mountain view. No lunch dinner available though it was mentioned that restaurant is there. No service available other than the room. Strongly disliked.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von CC - Guest Relations Manager am 28. Mai 2024
Hi Saswata! We apologize for any confusion regarding the amenities and services offered during your stay. It's disappointing to hear that your experience did not meet your expectations, especially regarding the room view and the availability of dining options.Rest assured, we will review and update our website or any other communication channels to ensure accuracy regarding our amenities and services.

10/10 – Hervorragend

Ute, Colognes

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
This inn was an older building but in decent shape. Room was clean, small but had a balcony and some updates. Bed was very comfortable. We liked the variety offered at breakfast. The private beach was just minutes away.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von CC - Guest Relations Manager am 28. Mai 2024
Hi Ute! We're delighted to hear that you enjoyed your stay at our inn! Thank you for appreciating the cleanliness of our rooms and the comfort of our beds. It's wonderful to know that you also liked the updates in the room and the balcony, providing you with a comfortable and enjoyable stay.We're glad you found our breakfast offerings to your liking and that you were able to take advantage of our private beach, just minutes away. Providing our guests with convenient amenities and access to nearby attractions is important to us.Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant experience in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.

6/10 – Okay

SAYEDALI, Sutton

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Needs major refurbishment.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von CC - Guest Relations Manager am 28. Mai 2024
Hi SAYEDALI! We appreciate your feedback regarding the condition of our property. Ensuring that our facilities are well-maintained is essential to providing a comfortable experience for our guests, and we apologize for any inconvenience caused by any areas in need of refurbishment.Your comments are valuable to us, and we will certainly take them into consideration as we work to improve our accommodations. If you have any specific areas or suggestions for improvement, please feel free to share them with us.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an enhanced experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

4/10 – Schlecht

Harold

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The room was dirty
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 28. Mai 2024
Hi Harold! We apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations.Your feedback is important to us, and we will address this matter with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to our high standards.We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 – Hervorragend

Michelle

Gut: Sauberkeit
Aufenthalt von 2 Nächten im Mai 2024
Antwort von CC - Guest Relations Manager am 26. Mai 2024
Hi Michelle! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 – Hervorragend

Nancy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Walking distance to the lake. We got a newly remodeled room across the street from the main building.
Aufenthalt von 1 Nacht im April 2024
Antwort von CC - Guest Relations Manager am 25. Mai 2024
Hi Nancy! We're glad to hear that you enjoyed your stay in one of our newly remodeled rooms and that you found the location convenient for walking to the lake. Providing comfortable accommodations in close proximity to local attractions is important to us, and we're delighted that you had a positive experience.Thank you for choosing to stay with us, and we hope to welcome you back again in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

6/10 – Okay

Ruslan

Mit der Familie gereist
Gut: Sauberkeit
Faucet only ran hot water, no cold water, or nearby drinking fountain which made finding drinkable water access difficult
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 25. Mai 2024
Hi Ruslan! We apologize for the inconvenience you experienced with the faucet only running hot water and the lack of nearby access to drinkable water. Providing essential amenities such as proper temperature control and access to drinking water is important to us, and we regret falling short of your expectations in this regard.Your feedback has been noted, and we will address the issue with the faucet to ensure both hot and cold water are available for our guests. Additionally, we will explore options to provide easier access to drinkable water within the facility.Thank you for bringing this to our attention, and we appreciate your understanding. If there is anything else we can do to improve your experience, please don't hesitate to let us know.

10/10 – Hervorragend

Nathan

Aufenthalt von 3 Nächten im Mai 2024
Antwort von CC - Guest Relations Manager am 25. Mai 2024
Hi Nathan! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

4/10 – Schlecht

Darshik

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Hotel room was dirty and old.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von CC - Guest Relations Manager am 23. Mai 2024
Hi Darshik! We're deeply sorry to hear about your disappointing experience with the cleanliness and condition of your hotel room. Providing clean and well-maintained accommodations is of utmost importance to us, and we regret that we fell short of your expectations on this occasion.Your feedback is invaluable, and we will address these issues immediately with our housekeeping and maintenance teams to ensure that our standards are upheld and that such incidents do not recur in the future. We sincerely apologize for any inconvenience this may have caused during your stay. If there's anything else you'd like to share or if there's anything we can do to make it right, please don't hesitate to reach out. We hope for the opportunity to restore your trust in us and provide you with a much-improved experience in the future.

10/10 – Hervorragend

Aravind Kumar

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Overall worth the price for a touristy location. Parking is a hassle. Rooms are nice and clean. Breakfast is standard for this hotel chain.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 23. Mai 2024
Hi Aravind Kumar! Thank you for your feedback. We're glad to hear that you found our hotel worth the price, despite the parking being a bit of a hassle. We appreciate your understanding and will take your feedback into consideration as we work to improve our guest experience.It's great to know that you found our rooms nice and clean, and that our breakfast met your expectations. If there's anything else we can do to enhance your stay or make the parking process smoother for you in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again soon!

10/10 – Hervorragend

BULMARO

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place
Aufenthalt von 3 Nächten im Mai 2024
Antwort von CC - Guest Relations Manager am 23. Mai 2024
Hi BULMARO! Thank you for your feedback! We're glad to hear that you found our place nice. If there's anything specific you enjoyed or anything we can improve upon to make your next visit even better, please feel free to let us know. We appreciate your support and look forward to welcoming you back soon!

8/10 – Gut

Ashley

Mit der Familie gereist
Gut: Sauberkeit
Nothing
Aufenthalt von 2 Nächten im Mai 2024
Antwort von CC - Guest Relations Manager am 23. Mai 2024
Hi Ashley! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.

8/10 – Gut

Ramprasad

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast was superb. Nice location of the property. Walkable distance from Lakeview beach. Friendly staff.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 26. Mai 2024
Hi Ramprasad! We're thrilled to hear that you enjoyed the breakfast and found our location convenient for accessing Lakeview beach. Providing a superb breakfast and a friendly atmosphere is important to us, and we're delighted that our staff contributed to your positive experience.Thank you for your kind words, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 – Hervorragend

Don

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff. Convenient location
Aufenthalt von 2 Nächten im Mai 2024
Antwort von CC - Guest Relations Manager am 23. Mai 2024
Hi Don! Thank you for your positive feedback. We're delighted to hear that you had a great experience with our staff and found our location convenient. Providing excellent service and a convenient location are top priorities for us, and we're glad to know that we met your expectations.We look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out. Your satisfaction is important to us.

10/10 – Hervorragend

Kathy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 20. Mai 2024
Hi Kathy! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 – Hervorragend

Jasdeep Kaur, Jandiala Guru

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
King room was really good. Loved my stay
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 20. Mai 2024
Hi Jasdeep Kaur! We're thrilled to hear that you enjoyed your stay in the King room! Providing comfortable and enjoyable accommodations is our priority, and we're delighted that we could meet your expectations. Your satisfaction is important to us, and we appreciate your positive feedback. Should you ever find yourself in the area again, we would be delighted to welcome you back for another excellent stay. Thank you for choosing us, and we look forward to the opportunity to host you again in the future.

10/10 – Hervorragend

David

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good check in service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 20. Mai 2024
Hi David! We're delighted to hear that you had a positive check-in experience. Providing efficient and friendly service is a priority for us, and we're glad that our team was able to assist you promptly. Your satisfaction is important to us, and we appreciate your feedback. Should you have any further needs or questions during your stay, please don't hesitate to reach out. We look forward to ensuring the remainder of your stay is just as enjoyable.

8/10 – Gut

Elizabeth

Mit Haustieren gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Staff was friendly and professional. Location was great. Bathroom needs a little care.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von CC - Guest Relations Manager am 20. Mai 2024
Hi Elizabeth! Thank you for recognizing the friendliness and professionalism of our staff, as well as the great location of our property. We apologize for any inconvenience caused by the condition of the bathroom not meeting your expectations. Ensuring all aspects of our accommodations meet high standards is important to us, including the maintenance of our bathrooms. Your feedback will be shared with our housekeeping and maintenance teams to address any areas in need of improvement promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.

8/10 – Gut

Sarah

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was a good size, two queen beds, very comfortable. We had a lovely bathroom with a great shower and large sink. It felt like a newly done space.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 16. Mai 2024
Hi Sarah! Thank you for your positive feedback. We are delighted to hear that you found the room spacious and the beds comfortable. Our team takes great care in maintaining and updating our facilities to ensure our guests have a pleasant and comfortable stay.It is wonderful to know that you enjoyed the bathroom amenities and the overall feel of the newly renovated space. Your satisfaction is our priority, and we look forward to welcoming you back in the future for another enjoyable stay.

8/10 – Gut

ANDRE

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Chambre pas trop grande mais nette et propre, tout y est, balcon, clim réversible très efficace. Petit déjeuner offert, très bien. La chambre n’est faite que tous les 3 jours sauf demande expresse. Hôtel « pet friendly », apparemment connu comme tel. Risque élevé de concert de vocalises canines ! Ascenseur très pratique.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von CC - Guest Relations Manager am 16. Mai 2024
Bonjour ANDRE! Merci d'avoir partagé vos impressions. Nous sommes ravis de savoir que vous avez apprécié la propreté de la chambre, le balcon, et l'efficacité de la climatisation réversible, ainsi que le petit déjeuner offert. Nous comprenons toutefois que la fréquence du service de nettoyage et la présence d'animaux domestiques peuvent être des points de préoccupation. Nous nous efforçons de maintenir un environnement confortable pour tous nos clients, et nous regrettons toute gêne occasionnée par le bruit.Vos commentaires sont précieux pour nous, et nous les utiliserons pour améliorer nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau et de vous offrir une expérience encore meilleure.

10/10 – Hervorragend

Saurabh

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 16. Mai 2024
Hi Saurabh! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.

6/10 – Okay

Frank

Gut: Personal & Service
being charged after I had paid for my stay. I was charged 60 dollars for pets and 6 dollars for I’m not sure. Was not advised at checkin I was being charged extra money. Dogs being left unattended in rooms barking, while owners are out on the town. Guests parking in NO Parking zones making it next to impossible to leave, no staff enforcing the rules.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von CC - Guest Relations Manager am 16. Mai 2024
Hi Frank! Thank you for bringing these issues to our attention. We sincerely apologize for the unexpected charges and for any inconvenience this may have caused. Our policy is to inform guests of all fees at check-in, and we regret that this was not properly communicated to you. We will review our procedures with the front desk team to ensure transparency and clarity in the future.Additionally, we apologize for the disturbances caused by unattended pets and the parking issues you encountered. Your feedback will be shared with our management team to address these concerns and enforce our policies more effectively. We appreciate your feedback, as it helps us improve our services and ensure a more pleasant experience for all our guests.

2/10 – Ungenügend

Azeb

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 16. Mai 2024
Hi Azeb! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.

10/10 – Hervorragend

Travis

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to everything
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 26. Mai 2024
Hi Travis! We're glad to hear that our location worked well for your needs and that you found it convenient being close to everything you wanted to access. Providing a centrally located property is important to us, and we're delighted that it enhanced your experience.Thank you for your feedback, and we look forward to welcoming you back again in the future. If there's anything specific we can do to make your next stay even better, please feel free to let us know.

10/10 – Hervorragend

Luke

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 16. Mai 2024
Hi Luke! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.

10/10 – Hervorragend

Baimin

Good price, they have kitchen and ice machine
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 20. Mai 2024
Hi Baimin! We're pleased to hear that you found our pricing reasonable and that you appreciated the convenience of having a kitchen and ice machine available during your stay. Providing value and amenities that enhance our guests' experience is important to us, and we're glad that these aspects met your expectations. Should you require any further assistance or amenities during your stay, please don't hesitate to let us know. We hope you continue to enjoy your time with us and that we exceed your expectations in every aspect of your stay.

8/10 – Gut

Hannelore

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Easy to walk to shops restaurants
Aufenthalt von 2 Nächten im April 2024
Antwort von CC - Guest Relations Manager am 11. Mai 2024
Hi Hannelore! We're glad to hear that you found our location convenient for exploring shops and restaurants on foot. Providing easy access to local attractions and amenities is important to us, and we're thrilled that you were able to enjoy the nearby establishments. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another wonderful visit in the future. Thank you for choosing to stay with us!

8/10 – Gut

Alexander

Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Low water pressure but good breakfast and very affordable for being close to statline
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 11. Mai 2024
Hi Alexander! We're glad to hear that you enjoyed our affordable rates, convenient location near the state line, and the good breakfast during your stay. However, we apologize for the inconvenience caused by the low water pressure. Your feedback is valuable to us, and we'll look into addressing this issue to ensure a more comfortable experience for our guests in the future. If there's anything else we can do to improve your stay next time, please let us know. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon. Thank you for choosing to stay with us!

8/10 – Gut

Santhosh

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im April 2024
Antwort von CC - Guest Relations Manager am 11. Mai 2024
Hi Santhosh. I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.

2/10 – Ungenügend

Angelina

Mit dem Partner gereist
Nothing unique, woman at desk wasn’t very helpful. Told several times we need to call ahead if booking a room with a view to ensure they actually have it. Same with hot tub, which is completely out of order.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 6. Mai 2024
Hi Angelina. We apologize for the lack of uniqueness during your stay and for any inconvenience caused by the unavailability of certain amenities, such as rooms with a view and the hot tub being out of order. Your feedback regarding the staff's assistance and communication will be addressed with our team to ensure better service in the future. We understand your frustration and appreciate your understanding. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly. We hope to have the opportunity to provide you with a more satisfactory experience in the future.

8/10 – Gut

James

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Property was decent area needs work, but I see working in progress
Aufenthalt von 1 Nacht im Mai 2024
Antwort von CC - Guest Relations Manager am 6. Mai 2024
Hi James. Thank you for your feedback. We're glad to hear that you found our property decent and acknowledge that there's work in progress in the surrounding area. Ensuring a comfortable and safe environment for our guests is important to us, and we appreciate your understanding as improvements are being made. If there's anything specific we can do to enhance your experience during future visits, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

8/10 – Gut

Raina

Gut: Sauberkeit
Nice clean rooms. My building had an elevator, but not all buildings do. This should be clearly advertised but isn't. Staff is helpful (24/7 at the front desk). Have microwave and fridge which is useful.
Aufenthalt von 2 Nächten im April 2024
Antwort von CC - Guest Relations Manager am 3. Mai 2024
Hi Raina! Thank you for your review and for highlighting the cleanliness and amenities of our rooms. We appreciate your feedback regarding the elevator accessibility, and we'll certainly take this into consideration for our advertising materials to ensure clarity for future guests. It's wonderful to hear that our staff provided helpful assistance throughout your stay, and we're glad you found the microwave and fridge convenient. We strive to make every guest's experience comfortable and enjoyable, and we hope to welcome you back again soon for another pleasant stay.

10/10 – Hervorragend

Nathaniel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, short walk to the Heavenly gondola and town. Breakfast was better than expected. Enjoyed the stay!
Aufenthalt von 7 Nächten im März 2024
Antwort von CC - Guest Relations Manager am 3. Mai 2024
Hi Nathaniel! Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our convenient location near the Heavenly gondola and town, as well as our breakfast offerings. It's always rewarding to know that we exceeded your expectations during your stay. We look forward to welcoming you back for another enjoyable visit in the future!

8/10 – Gut

Theodore

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I really liked my seven-day stay. Six nights were quiet, but numerous guests talked loudly in the hallway well past midnight on Saturday night. Breakfasts were great, food-wise. But on Saturday and Sunday morning, there were no free tables, and I ate on a wet bench outside.
Aufenthalt von 7 Nächten im April 2024
Antwort von CC - Guest Relations Manager am 3. Mai 2024
Hi Theodore! Thank you for sharing your feedback on your recent seven-day stay. We're delighted to hear that you enjoyed the majority of your visit, particularly the breakfast offerings. However, we regret any inconvenience caused by the noise disturbance on Saturday night and the lack of available seating during breakfast hours on the weekend. Rest assured, we'll address these concerns with our team to ensure a more consistent and enjoyable experience for all our guests. We appreciate your valuable input and hope to welcome you back for an even more seamless stay in the future.

10/10 – Hervorragend

Kameron

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk woman graciously changed our room upon request. Much appreciated. Excellent service.
Aufenthalt von 1 Nacht im April 2024
Antwort von CC - Guest Relations Manager am 29. Apr. 2024
Hello Kameron! Thank you for your kind words. We're pleased to hear that our front desk staff provided excellent service and accommodated your request to change rooms graciously. Ensuring that our guests have a comfortable and enjoyable stay is our top priority, and we're glad that we could assist you promptly. Your satisfaction is important to us, and we appreciate your feedback. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back for another excellent stay in the future.

6/10 – Okay

Evelyn N.

Aufenthalt von 1 Nacht im April 2024
Antwort von CC - Guest Relations Manager am 16. Mai 2024
Hi Evelyn N! Thank you for leaving us a rating. I am sorry for any of your expectations that we might have failed to meet. We are always open to hear about the issues you have faced so we can get the chance to resolve it. We hope to hear from you and get another chance to better serve you in the future.

8/10 – Gut

Timothy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von CC - Guest Relations Manager am 23. Apr. 2024
Dear Timothy, Thank you for rating us 4/5. Your business is very important to us and your satisfaction is what we aim for. We commit to continuously strive in order to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

Gregorio, Chicago

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A lot of juice choices, but no plain water at breakfast. Other than that small detail, everything was great.
Aufenthalt von 4 Nächten im April 2024
Antwort von CC - Guest Relations Manager am 22. Apr. 2024
Dear Gregorio,Thank you for your feedback, and we're delighted to hear that you had a great experience overall. We appreciate your suggestion regarding the availability of plain water at breakfast, and we'll certainly take it into consideration as we strive to enhance our offerings for guests. Your satisfaction is important to us, and we're grateful for your valuable input. If there's anything else we can do to improve your stay in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!

6/10 – Okay

Susie

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Zustand der Unterkunft
The continental breakfast was more than expected! They had a good variety of breakfast items along with breakfast drinks- coffee, tea, oj, apple juice and other flavored juices. Our son loved making us waffles with their waffle maker. That was a huge plus! The room was just ok. They need to hire a better contractor to do better patch work and coverings around the walls. It makes the room look unpleasant. The bed was pretty amazing and comfortable. The floors outside of our room were damaged and stained black. I hope they replace it. It was gross. This hotel also allows pets so if you have children traveling with you that are allergic, this place isn’t for you. We could sometimes hear dogs barking at night. Overall, the pros were breakfast (waffle maker), warm running water, heater that worked very well and a great bed, and cons were all the above. Hope they fix the issues or at least make it look more presentable.
Aufenthalt von 2 Nächten im April 2024
Antwort von CC - Guest Relations Manager am 15. Apr. 2024
Dear Susie,Thank you for sharing your thoughts on your recent stay. We are glad to hear that the variety and quality of our continental breakfast exceeded your expectations, and that the waffle maker was a particular highlight for your family. It's also reassuring to know you found the bed comfortable and the room amenities like the heater and hot water satisfactory.We appreciate your feedback regarding the room's aesthetics and the condition of the carpets outside your room. We are continuously working on improving our facilities and your comments are invaluable as part of this process. Please be assured that we are taking steps to address these issues to enhance the overall guest experience. We also understand the concerns regarding pet allergies and aim to ensure all guests have a comfortable stay. We hope to have another opportunity to serve you better in the future.Sincerely,

4/10 – Schlecht

Z-

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von CC - Guest Relations Manager am 17. Apr. 2024
Dear Z-, Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about. Sincerely,

10/10 – Hervorragend

Jesus De la

Aufenthalt von 1 Nacht im April 2024
Antwort von CC - Guest Relations Manager am 6. Mai 2024
Hi Jesus De la! Your satisfaction is very important to us and we value your business. The high rating you have left us will serve as an encouragement for us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Hervorragend

Allyson

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von CC - Guest Relations Manager am 15. Apr. 2024
Dear Allyson, Your business is very important to us and your satisfaction is our number one goal. We take pride in knowing that we have served you to your satisfaction, and we will keep on striving to offer you and all our guests a great experience every time. We hope you will come back and see us again soon.Sincerely,

10/10 – Hervorragend

amie

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good
Aufenthalt von 1 Nacht im April 2024
Antwort von CC - Guest Relations Manager am 14. Apr. 2024
Dear amie, Thank you for leaving us a review. I am pleased to know that you had a nice stay. We are happy to have served you and we look forward to the next time that we can serve you again.Sincerely,

10/10 – Hervorragend

nha trang

Aufenthalt von 1 Nacht im April 2024
Antwort von CC - Guest Relations Manager am 3. Mai 2024
Hi nha trang! I am very pleased that you left us a positive survey rating. This means so much to us at it shows that you had a satisfactory experience and that our hard work has paid off. We hope to see you again!

10/10 – Hervorragend

Sitaram

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von CC - Guest Relations Manager am 14. Apr. 2024
Dear Sitaram,Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely,